Honestly I thought it was decent for what I paid and I can see myself bringing my family back again for a quick weekend getaway ski trip. It's located about half mile from the slope (Summit West), pancake house connected to the inn, brewery across the street. There were also several restaurants nearby so it was pretty convenient overall. Since this Inn has been around for a while, I knew there was going to be some flaws but I actually didn't notice anything major. Yeah sure.. there were some stains on the carpet and seats but those things really didn't bother us. It's ski town after all... it's hard to keep things clean but It seemed like they kept it as clean as possible. We'll definitely come again. read more

If you desperately need a place to stay it's ok. Cons: pricey, super outdated, old smell, signs everywhere with warnings, "don't sit here,don't touch that, don't bring this/that", the receptionist(possible owner) was frustrating and difficult to deal with. Pros: we had a place to stay, lol. In all honestly the only option up there. read more

Let's start with the phone call reservation: I called a week before we were planning on staying and since my husband and I have different last names, this proved to be a problem for when it came time for check in. I explained to the lady over the phone that this reservation will be on my credit card, but my husband will check in to the room because he will get there first. She seemed to be competent enough to understand this and took diligent notes on the situation to ensure that whoever was manning the desk at the time of our check in, would understand the scenario. Upon check in, I happen to get to the hotel first and it was a little difficult to get the room but not impossible once I handed her my credit card (I guess their customer service is motivated by money?? Idk). I then asked for a bell hop to help unload my car and bring in all of our bags to the room. She was very confused by this request and pretended to not know what I was talking about. After explaining multiple times that the parking lot that they refuse to plow is full of snow and that I have a lot of bags plus 2 dogs with me, and that I would need some help. Her answer to my request for help: No. After trudging through the snow filled parking lot with all of our bags on a rickety trolley cart, I finally unpacked in our room and settled both dogs. I went to go open the window to clear out some of the heavy chemical cleaner that they use, and the frame of the window broke off of the glass portion of the window. Yes people, that's right: the place was falling down around me. Not only is the inconvenient for their guests to not be able to open the window, but it is also a fire hazard and a safety hazard. I could call the fire Marshall right now and have them fined $50,000 for this issue, but instead I offered them the opportunity to get me a different room. They did get me another room that wasn't in shambles however it wasn't without them telling me "if you are unhappy, you don't have to stay here." Wow, I thought. Their only option to make someone's horrible experience better, is to tell them to not stay here. Well, I think that pretty much sums it up for this review. If there is one word of advice I can give it would be to listen to the management here, "just don't stay here." read more

Stayed here for the Ride Shakedown snowboard event. Upon arrival the front desk was struggling with their reservation program and made us stand around for a decent test of patience. We finally signed into our rooms and noticed two things right off the bat. Our crushed microwave and lack of heat. I flung open the first floor window and couldn't see anything but a frozen curtain of snow. It was Mar 17th 2011. We quickly dropped bags and went to the connecting eatery and found out that's were you need patience. One waitress seemed to be handling all the tables while the younger one couldn't execute picking up orders or seeing if we needed anything. The good thing was they serve breakfast for dinner. When the food finally arrived the sausages were shriveled up day old looking sticks of jerkey and were uneatable. Otherwise a fine meal. That evening we found out just how hard the beds were, felt like the beds in Vegas that limit your sleep. Very uncomfortable. Our stay continued for another night and we inspected the pool. To my surprise there was a family of hippos and their offspring waddling about and hamming like they owned the place. So I never got in the Hot Tub or Pool, it scared me. The Summit Inn is super close to the Central Terrain Snowboard Parks that are gaining serious momentum in media attention which makes this the place to be, even if the rooms do smell a little like Amsterdam, I'll be back for sure. It's the only mountainside accommodations. read more

OK, thanks for doing the right thing and refunding me. I appreciate your willingness to look at the situation and be flexible. Below is what I wrote before the refund came through. 3-day cancellation policy is enforced even when extenuating circumstances forced us to cancel our whole Labor Day vacation. We were going to spend the first night here on our way to Roslyn. Our place in Roslyn called this morning to say they are on evacuation alert due to a wildfire. Summit Inn would not budge on their cancellation policy so we will be charged $141.90 for the night. The guy on the phone at Summit Inn said "we aren't affected by the fire because we are 35 miles away from it." He also tried to blame it on Booking.com, but Booking.com said it is up to the individual hotel to decide. This is not good public relations! I'm sure he is going to post a response that says "it's a stated policy which you agreed to when you booked." Yes, that is true, however we didn't know a forest fire was going to change our plans for the weekend. Have a little flexibility, guys! read more

This place is disgusting! There was dog crap left on the floor when you enter! The tv's were from the 80's and didn't work. The rooms stunk and had no air conditioning. We turned on the a/c and it blew hot musty air into the room. They gave us a box fan that we had to put in the window overnight, mind you there was no screen the bugs sure enjoyed us. The beds looked like they were designed to look like the mountains around complete with valleys and ridges. Had we not been so tired we would have left and gotten a room else where. In fact we should have slept outside in the gravel parking lot, it would have been a much better experience. Side note at least breakfast at the pancake house was really good. Only reason this place deserves one star. read more

The adjective I'd use to describe this hotel is "adequate." The room seemed relatively clean, but the amenities (soap, shampoo, cups) were bare minimum at best. Not the worst place I've ever stayed, but I'd be hard pressed to recommend it. read more

I only give it this place 1 star because you can't select a zero. Terrible service and unfulfilled promises. Shortly after checking in we realized the "Heated Year Round Pool" was broken. There was a group of 17 of us and after complaining to the front desk and a lengthy cell phone call to the manager we were told that we would receive a 30% discount off the room rate upon checkout. At checkout we found that was not the case. The manager/owner Dominique was there and denied his own conversation with his staff. He was combative and arrogant. I have now taken this up with VISA and will get my discount resolved. Here is a list of broken/neglected things we saw in just a one night stay: Pool - heater broken not working Elevator - expired permit, would most likely use the stairs Room heat - broken. If turned on no matter what temperature it blows out hot. All 3 rooms of our group I checked had the same issue. Restaurant - terrible service, lousy food, burnt coffee, on and on... Overall opinion - Dirty, dirty, dirty And if that is not enough be aware that you have to cancel your reservations at least 72 hours prior or you will get no refund. In dealing with the Manager Dominique you will quickly learn that he has concern for customer service. One simple piece of advice is don't stay here. You will regret every bit of the stay and your wasted dollars. read more

All around epic fail. Pool is green and unusable, water out of tap is yellow, bed is not the best, soda costs $2 out of the machine, but it eats every other dollar. AC was not working, only one jet in the hot tub works, but temperature was good. They did not have the password for the wifi, so unable to use that. The only plus was free HBO. Service was ok. Never coming back. read more

I've worked in Hospitality/ Front Desk etc for years- we have always had the option of cancellation/refunds due to "acts of God". We live in Chelan. We were on firewatch - praying and hoping that we would not lose our home. The summit inn was adamant - they would not refund. Booking.com contacted them, summit inn would not budge. The Front Desk Associate was very rude and rigid. read more

Horrible customer service. I came in the off season, so I get that they don't have to pull out all the stops, but they've shown very little in the way of hospitality. If you want to plug in your phone, don't stay here. Period. read more

Great place, amazing staff, right next to the summit. Highly recommend! There is a restaurant attached that has amazing food. Room was clean and comfortable. read more

This place could use some serious updating. The room was clean, but the bed was loud and hard, we also only had three pillows in our two bed room. No ice machine, had to ask the front desk for ice. One the plus side, the parking lot was nearly empty so it was very quiet in the hotel. I imagine business is tough up there when there is no snow. If you're needing to stay in the pass, you don't have a ton of choices soooo enjoy the little things I guess? read more

I visited this large skier motel as a hiker in August. Your experience may vary. SI is sort of bare bones but clean and comfortable. The staff was not necessarily 5-star, but was competent and efficient. Once she even smiled. The internet sucks. Truly. Cable is ok at least for me. read more

There must be two hotels, Jekyll and Hyde, because I had a fine time last Saturday. The front desk was welcoming, the room was large, clean and comfortable, everything worked, met friends in the spacious lobby. Had a light dinner and omelette breakfast in the restaurant attached -- its a typical pancake house but a good one. Their staff handled a Mothers Day crowd with hustle and good cheer. read more

Beware billing scam! My original booking on this via Booking.com (the route through Summit Inn's website for reservations goes there) gave me a billing fee of $245.22 for 2 nights. Somehow, a bit later and unknown to me, my bill got "modified" to $275.22! ($29.70 more) Unfortunately, this was the one time I had left my confirmation statement at home and did not have it when I checked out to verify my original billing price. I got back with Booking.com, looking for a refund. They said it had to be worked out with Summit Inn. Summit Inn said it had to be worked out with Booking.com. That was February 5, and there is still no refund or additional response. Still don't know who added the charge, Booking or Summit. On my hotel stay, yes, per other reviews, everything was rather worn and in need of update. For my needs, it was a decent night's sleep on a comfortable bed where I needed to be. I checked previous reviews and took a home towel with me, a good idea, my hotel towels were very worn and had hanging threads. Desk service staff was nice to me and helpful with certain needed items. I would not stay there again, mainly due to the questionable billing, I will book an Air BnB or condo near Snoqualmie Pass instead. When there is no trust, I won't do business again. read more

Staying at the Summit Inn at snoqualmie was very interesting. Upon our arrival (group of 4) we were told about a power outage the night before and that there was an issue with water pressure and the hot water. The lady at the front desk was super nice and assured us it would be fixed. We ended up snowboarding the next day and when it came time for us to come back we wanted to checkout the hot tub before we went out for NYE. The hot tub was cold and after complaining the water slowest started to get warmer... but it only heated to room temp. After leaving the hot tub I went to shower. My shower was fine but for the other 3 people in my room they did not have the same experience. After finishing my shower (which was not long or super hot) we couldn't get the water to heat up or have enough power to take another one. This is a problem when it's the winter...your snowboarding all day...and you need to get prepared for NYE night. A man eventually came up after we called the front desk to complain but it was a few hours later and we were about to leave for the party. When checking out the next day the man at the front desk was extremely rude. He tried to say the hot tub wasn't hot because people were getting in it without showering so it was dirty ... ok ... and when a friend of ours said he tried to shower this morning and his water was cold the man under his breathe said "sure as hell wasnt" . I literally almost freaked out . You don't mumble under your breath, super unprofessional . As we were leaving we heard the Summit Inn was under new management and that the previous owners really left the hotel in a bad place. I feel bad for the new owners as I'm sure they are doing the best that they can , but multiple things could have been done differently to help make our stay more enjoyable .. especially training your employees to handle situations like this in a better manner. I hope they get there stuff together as the location of this Inn is perfect for the slopes. read more

The first thing we noticed when pulling into the lot (other than the cobblestone and potholes) were the box fans in the windows and one window that had the warped screen sitting on the ground. Upon getting out our vehicle, I noticed car parts in the landscape rock/weed patch and several smashed beer cans with trash riddled throughout. Upon checking in, we noticed another couple similar in age walking through the lobby and it was as if they were trying to look through our souls, willing us to turn around and leave. They already knew what we yet did not. The lady checking us in was nice and polite and asked us if we wanted a room with a portable AC unit in which we said we did...thank goodness we did! The room was stuffy so I cranked that little AC unit as far as it would go and inspected the digs. Stained chairs and carpet, something that appeared like poo on the wall in the bathroom, and black hairs on the bedding helped us make a quick decision to go across the street to the oasis in our bitter desert for enough drinks to allow for a change in perspective. By the way, The Commonwealth restaurant was delicious in which I'll be writing a very different review after this one. After copious amounts of beer, we sadly headed back to our room. I had a harder time making my way through the cobble, the cans, and even a ratty un-used tampon in the parking lot, but the night ended and we finally passed out on the rock-hard bed with wafer-like pillows. Woke up in the morning with a slight headache and blazed a trail out of there to the Cottage Cafe in Cle Elum (another good review to write). Word to the wise: the pictures that they post are strategically taken and do not show the glaring defects of this place. We reserved on booking.com with a non-refundable reservation and did not check out any reviews prior to this. I wish I had done my homework, but in reality, I have never stayed at a place that was so run-down and dirty that I had to worry about it. This place could be amazing. It's prime real estate and the ONLY place to stay in that area (especially for stranded winter travelers). The mountain scenery is beautiful and the three staff we interacted with were friendly. There is a lot of potential for the right owners to make this place what it probably once was in its prime. read more

My husband and I with a large group of friends decided to celebrate the New Year at the Alpental New Years Party. We booked a room for 4 adults at the Summit Inn in Snoqualmie. It is the only hotel in the area and was only 2 miles from the Alpental Lodge. We were able to check in 30 minutes early (4:30pm) and had access to our room. Upon check in, the women working informed us that they had a power outage the day before and that the water pressure in the showers was very low. She said the problem should be resolved soon. The room had two queen beds, a microwave, tv, and mini fridge. After a day of snowboarding, a few friends and I went to enjoy the hot tub. When we arrived the hot tub was room temperature. I spoke with the man at the front desk and he promptly came to investigate and said he had recently turned the heat up because they cleaned the hot tub and replaced the water the night before. The water slowly heated up but never to a warm pleasant temperature. We then went to our room to shower were the water pressure was dripping and was cold. The water eventually had a few minutes of warmth but that ended very quickly. (The sink always had hot water) I called the front desk and a different man came an hour later asking to check the water and the pressure had returned and the temperature was hot, but that was late in the evening as we were on our way out to the Alpental party. When we checked out, a new man was at the front desk and my husband expressed his disappointment with the shower issues and the hot tub. When the hot tub was mentioned, he rebutted with "the dirty Petri dish." I was disgusted and explained that the hot tub appeared clean when we arrived and left and whatever filth was not from us. He said it's because people not showering and I quickly stated "Because there is no hot water!" He said he could get a manager but it would take him a lot longer and we said we could wait. He stepped in the back room and quickly returned stating he could take $50 off per night without a manager and we said that would suffice. When we got our payment, only $50 total was taken off but we just wanted to get home to take a hot shower. Hopefully this company can coach this employee on his customer service and invest in a better water heater. read more

Service was very poor. The "heated" pool was not heated. Beds were hard. Air conditioning did not work. There were M&Ms under the bed. They walked in the room without knocking. Should I go on? read more

This hotel has a great location but the service is SEVERELY lacking! The staff and ownership was rude and unhelpful and they charged fees for services that should normally be free with the very expensive hotel rate. It's a shame that there is not another hotel in this location because I think that a bit of competition would do this hotel good! read more

I really wish I could rate this place 0. Or even negative stars would be great. Their customer service is beyond the worst ive ever experienced. Its dirty, smelly, etc etc. On a other occasion, we were driving to Wenatchee and on the way there, our car happened to be one of the recalled cars which we learned the hard way :-( wr were able tl stop in the pass but due to the smoke in the car, we just could not sit inside of it. It was freezing cold outside, everything was closed. We asked to sit in their lobby until our rental car showed up. Since it was late it would take 1 hour. The lady told us we couldnt wait in the lobby unless we rented a room. She then kicked us out to stand in freezing temperatures for an hour. Id never stay there and never recommend it. I hope they sell to a new owner amd this place really turns it around. read more

We never got a chance to go. Snoquamie hasn't been getting much snow this season (not their fault, but no ours either). I had initially booked a room to celebrate my son's 13th birthday which was also going to include snowboard lessons for him and his friends, but that weekend was canceled. We rescheduled but my son ended up becoming ill, so we rescheduled again for this coming weekend (Feb 14th), however, snowboard was canceled again due to lack of snow. When I tried to cancel the hotel reservation, I was first told there was a 72 hour cancellation policy, but then the man who answered the phone (didn't get his name; can only tell you he had a thick accent) said there was a note on my account that there was NO cancellation allowed because I had previously "rescheduled". He didn't that we had to reschedule due to lack of snow, & just kept saying that, "That's not our fault". When I added that it wasn't our fault either, he just said he was sorry and there was nothing he could do. Since our weekends are already pretty booked, I offered to reschedule for next year. Nope. He said it HAD to be for this year. No refunds. No exceptions. Not even a fee; we would be charged 100% for the room no matter how much advance notice we give them to cancel. This place has already gotten some pretty rough reviews, so I am sorry to add to them. All I can say, is don't make a reservation here. They are slime-balls & will keep your money. They don't care about customer service like ... at all. I sent them a message off of YELP (since they have no email address advertised so I could have my cancel request in writing. I don't doubt they will attempt to keep my money and will be turning them in to the Attorney General and BBB and anyone else that oversees or regulates them. I WILL NEVER EVER go here again. Way to treat your customers, Summit Inn. Good luck w/ that. read more

I have stayed in a lot of hotels and this was by far the worst one yet. First room they gave me was not cleaned yet then the room I stayed was filthy. I scrubbed the shower before I could use it. The sink was filthy the walls and base boards were dirty. read more

I was very nervous staying here after reading the reviews. However, my room was very clean. The furniture and decor was old. The staff were very friendly and accommodating, they let us check in early. read more

I know this place doesn't have the best reviews but looking at the bigger picture this place it's in a great location close to the mountain and definitely a decent hotel for the price. I was pleased overall for location and price. read more

I wish there was a motel 6 near by because that would be a luxury. We really should have done our research before booking this place it is filthy and smelly and terrible. I slept with my clothes on over the covers because when I tried to turn down my bed the sheets were covered in hair and the soft blanket had tear marks in the shape/size on claw marks. A bug on my pillow, the floors sticky. Worst night of sleep in my life. read more

Wish I could give this zero stars. Hotel smells like a dirty foot locker. Hostess was beyond rude to not only us, but called the lady in front of us stupid for wanting to have 3 people in a single room. read more

I've traveled all over the world and stayed in my share of 5 Star Resorts. However, when I come to an Inn that caters to skiers and I'm spending less than $200 during the peak of ski season on a weekend, my expectations are lowered. I'm surprised at some of the reviews. The location alone is worth it. Having said that....our room was clean, comfortable and the staff couldn't have been friendlier. The Inn was sold out, yet it was quiet except for occasional sounds of little kids in the hallway. I made a special requests for additional towels for the room and it was met promptly. My only complaint....a can of pop from the vending machine was $3.00! Note to self....bring pop next time. read more

BED BUGS and Terrible Customer Service. After I found at least 5 bed bugs, I picked the biggest one (this thing was massive for a bed bug) and showed the front desk lady. I was very nice about it and after we were transferred to another room, I hinted at a refund for the night (I was also staying 2 nights). Her response was: "I'm not letting you stay here for free." I was shocked at her aggressive behavior, she even said I could just leave right then and there (it was 12:30 AM). The next day I talked to the Manager who "investigated" the room and didn't find anything. He told ME there were no bugs. A) they don't come out during the day B) I had been in bed for some time before they even came out. His "investigation" was crap, AND THEY PREPARED THE ROOM FOR THE NEXT CUSTOMER!!! It gets better. The same night lady heard me warn a friend I met in the hall and initiated and engaged in a VERY aggressive conversation, that they weren't bed bugs because she didn't see any blood in it when she killed it. That only means the fucker hadn't bit me yet!! Claiming If they were bed bugs (she doesn't actually know what they look like) that I had brought them in. This is the WORST hotel experience I had EVER HAD. If you have to stay here because its the only hotel in town and open, watch out for the night shift lady, she is impressively mean and when you do find bed bugs, take pictures and keep some for evidence. Also the TV barley works, fridge makes a ton of noise (something is broken inside of it). The one amenity the hotel has: the hot tub was closed due to "over-use" and this is during the off-season. AVOID THIS PLACE AT ALL COST!!!!!! read more

We stayed severL years ago - we had great memories. I booked a night with double rooms. They receptionist was kind. I needed to cancel one of the reserved rooms a few days later when another receptionist with a accent, informed that my children were to be an additional charge because they were over the age of 8. At that time I just asked "Sunny" to cancel my entire reservation. She let me know that she needed the rooms for other guests. nOT, the way to treat your intended guests. Ewww read more

The worst place ever. stayed 2 nights with my kids and they closed hot tub early both nights because the women at front desk are lazy and didn't want to keep it open then when I asked they both got excessively horrible attitudes. Then proceeded to be loud all night keeping my kids up as we had a room close to front desk. There was mold in the shower and the beds are so hard my kids were complaining and they can sleep anywhere. I'll never stay here again. read more

After leaving another hotel that was laughable, The Edgewick Inn, my Fiancee and I decided to try what we had assumed would be a much better experience being it was at tourist spot and the only hotel at the summit. We we're so wrong. Afer yet another struggle to get get checked in (they asked for a $100 deposit) the room was the beggining of the dissapointment. There was a heavy cleaner smell and not much to show for it. There was mold in the bathroom and the toilet wasn't cleaned. The bed wasn't comfortable and was loud. Short supply of decent sized towels (ended up using the floor mat as a towel) Upon checkout they asked us to wait to check on the room. Never have I run into this and I'm far from a newbie when it comes to hotels. After waiting for 20 minutes for the lady to come back she came back with management and claimed we had smoked in the room. We did not. Never happened. We smoked outside because we cannot afford their ridiculous 300+ charge for their smoking fee. After arguing and yelling at managemnt I basically had to drag them back to the room and what I found when I got back to the room was a huge fucking surprise. The trash we had gathered in their bags at the front of the room (to make it easy on housekeeping especially since they clean a room properly) was layed out everywhere on the desks and bed. They went through our trash and found our empty smoke packaging and assumed that it must have been done in the room because the bitch of lady had a really sensitive nose and she could smell reak even into the halls. None of this is true. They ended up saying at the end of me getting really angry at them for violating my privacy and claiming something that was incredibly disrespectful to both my fiancee and myself that it was because we smelled like smoke coming back into the hotel that they would only take our deposit as some sort of gambling piece. They were rude. Overpriced. Unlawful. Disrespectful. Disgusting, And will do whatever they can to get more money from their customers. We came here on the hopes this would be our savior due to leaving another terrible inn. We were incredibly disappointed and I truly recommend giving your money to a place that is more deserving and a better mistake. read more

This place hasn't been updated in 30 years. And the second room they moved me too didn't have a locking window (ground floor) and the lot behind my window was strewn with garbage and beer bottles and cans. There was a dried oreo cookie on the carpet. The knob was missing on the dimmer switch, electrical outlet plate cover was missing and the wifi was slow. I will post pics to show the room I was in and the view outside my unsecured window. That's the good news. The bad new is that I checked in at about 10:30 at night, dead-tired and ready to sleep. I was given a "discount" of $109. I went to my room. Wanted some ice. They don't have an ice machine and kept it behind the lobby desk, where you ask for it and they fill your ice bucket. Before checking in I asked about wifi as I needed it to work in the morning. The clerk put me in a room about five doors down from the lobby so that I would be sure to get wife coverage. About 1:30 a.m., my smoke detector started going off - piercingly loud. The ceilings are about 10 - 12 feet high so there was nothing I could do. I dressed and went down to the lobby and told the night clerk what was going on. She said there was nothing she could do because she couldn't climb a ladder. I would have to pack up and move rooms. So I did, without argument because the alarm continued all through my packing and move. That's when I was moved to the room I described above. Now it's illegal to rent a hotel room that cannot be secured. I was so exhausted I slept there uncomfortably and the next morning when I went to check out, I asked if I might have a discount because of the 1) interruption and move during the night, and 2) the moved to the unsecured, dirty room. The clerk informed me that I checked in at a discounted rate. I relayed that I didn't check in at that rate expecting the kind of problems, interruptions I had. She said well I'll ask the manager and call you. By the way, I never received a call. Not even to say that they considered my request and denied it. It truly is a dive and I've stayed in better places for half the price. I'll try and figure out a way to post some pictures to verify my review. read more

The service is .... Well. Just look at what most reviews say. Trust me. It is pretty bad. The woman at the front desk could care less if you want a room for the night, on anything. It is really sad because I was thinking about booking a group for a while. That would be spelled revenue. With out that revenue that woman at the front desk would be out of work. She could care less. I tried to ask about rooms and costs and what they looked like and she couldn't be bothered. I sat in the lobby for over an hour and I was the only who spoke to her so she was not busy. I dont know who owns this place but I feel sorry for them. read more

The one star rating here is a formality. If I could give this place a zero, I would. Having worked the front desk in this dismal place and been present during a routine inspection from The Health Department, I can personally attest to how disgusting the rooms are. I've seen things in this hotel that would make a person sick. The management is greedy and unhelpful. The ridiculous amount of money that's charged for the rooms? It doesn't go towards upkeep of the property, nor does it go towards livable employee wages. The managers line their pockets with ill gotten gains. If for some reason your stay was unsatisfactory and it likely will be, there is zero chance of getting a refund. You will be ignored. It would be wrong for me not to say anything. Please take this into consideration if you are contemplating booking with The Summit Inn. read more

I took my 3 grandchildren over winter break in Dec. of 2011 for a brief trip in the snow. Despite the high prices, we wanted to go to a nice place where we could be comfortable, have a nice spa to sit in after our playtime in the snow and enjoy our comfy sleeping arrangements. When we checked in to the room the first thing I noticed was the extreme uncleanliness of the room. I actually took pictures of the filth to show the management so I could hope for a room change or discount to my already very expensive room. There was dirt, grime and pee all over the toilet and floor, trash wasn't emptied and the shower was disgusting. When I went down to the lobby area to discuss this problem, they seemed very put out and uninterested in helping me or trying to give me a solution. By the time they offered me a room to change into, we had already gotten settled and my granddaughter had fallen asleep due to getting sick and I didn't want to move her. I asked them if they would please give me a discount on the room or offer a comped meal ticket but again I felt that there was more arguing and negotiating then actually trying to make the customer happy. Food at the restaurant that is adjacent to the hotel was some of the worse food I've ever had and after I asked for something different the waitress fingered my hamburger and stated, "well ya ate sum of the fries"! I looked up at her like, "are you serious?" Super unprofessional, rude and totally lacking in the customer service arena. Would not recommend this place to anyone, you'd be better off to go to a Motel 6. read more

Stayed a night here for a ski trip with my brother and his family form Seattle. The place is fantastic for what it is....a 2 star hotel that will put a roof over your head for a decent price Yes there were kids running up and down the halls that I almost killed. But they did have a nice hot tub and the lobby is decent. The low star rating seems to be people comparing this place to something that it is not. It's a 5 star in the 2 star category. No it's not the highlife. But the last time I checked in was Snoqualmie, not New York City! Bring your earplugs and your swim trunks and enjoy it for what it is. read more

I booked a reservation at this hotel with Bookingbuddy.com. When I booked my reservation it didn't state that it was non-refundable or at least it wasn't apparent. I called almost 48 hours in advance to cancel and get a refund. They stated my reservation was non-refundable and the merchant refused to issue any credit but allowed me to change my dates. I changed the dates for January 7th, 2017. My daughter got sick with the flu so I called 24 hours in advance to see if they would change the date one last time since I paid 175.00 for a room but my daughter was too sick for us to go. The man on the phone was so rude and refused to change the date again stating that they already changed the dates once for me. He could care less if my daughter was sick and proceeded to argue with me on the phone. He then said it's up to the manager. By this time my child was sick and his utter lack of compassion and rudeness made me call my credit card company to dispute the charge as I felt I was duped from the beginning and the utter lack of compassion this man had. Then after disputing this entire dishonest and in- compassionate transaction with my credit card company it appears they tried to recharge it. So I'm waiting on final outcome. The man could have simply said, "I'm sorry your daughter is sick. Let me see about a different date as you've paid 175.00 for a room for one night and it wasn't clear on booking buddy initially this was non-refundable. Just show compassion. It's not that difficult. read more

I rented a conference room here for an event sponsored by Meadowbrook Church. Not only was it incredibly reasonable but as my counts continued to grow the staff accommodated us with a great attitude. They were delightful to work with! We'll be back! read more