Wonderful customer service. During our last visit to the Exchange Bank, we were assisted by Kianna…read moreHall, and she was awesome! When I walked into the bank, I was very upset, frustrated, and ready to argue. Kianna was able to answer all of my questions and resolve the issue I had. She was very polite and professional. I'm so happy I got to work with her that day. Thank you, Kianna, for your hard work! From now on, you will be my person to call if I have any further issues with my card.

Over the years, I've met their front desk clerks, personal bankers, and a branch manager. All have…read morebeen very personable. Thank you.

DO NOT trust the financial advisor at this branch with your investments!…read more The advisor entered inaccurate information into my profile, failed to invest funds in a timely manner, and caused me to miss out on earnings while my money sat uninvested. One account took nearly a month to open, despite repeated follow-ups. I ultimately had to involve three supervisors just to get basic tasks completed. This experience showed a serious lack of attention to detail, communication and accountability, I would strongly caution anyone considering investments services at this location.

HORRIBLE bank! I've been a "premier valued customer" for 21 years and never have I received such…read morepoor service. Their atm swallowed a check for over $5.6k. I called the number on the receipt to open a claim and also went into the branch. The teller told me that there's been continuous issues with that machine --- (here's a thought- get it serviced or mark it out of order then!). 8 days later and my money is still being held hostage by BofA and not credited back --- when I know the machines are emptied regularly! Unacceptable and now done with this branch and this bank. To know they have repeated issues like this and not address such things in a timely manner is a crime.

Huge thank you to the manager Jose for helping me with a claim. I was not treated so great over the…read morephone and was ready to close my account, but I thought maybe talking to someone in person would be a better route. He was super kind and so much more pleasant to work with than the people working at a call center!

Excellent customer service! Leo was very helpful and pleasant to work with. I was a little hesitant…read moreto go inside this branch seeing the other negative reviews here but happily did not have any issues.

I've been banking with RCU forever 30 years and realized I've not written a review as of yet…read more Today, I had multiple transactions and also required some advice on options. Shelley, was absolutely delightful and provided helpful information for me to make my decision decisions. I never felt pressured because there was a line behind me.

I have a had a car loan with this establishment for years. The parameters of payment ( ie: you can…read morepay this via atm card at Travis...NOT, one has to drive to a redwood atm to pay. Pray is is an atm that will take cash if need be ( yes, they disclosed AFTER the fact that American Canyon Is cashless). The atm card they provided has not worked since day 1. The only effective way to pay this loan is to drive 20 minutes. The reps on the phone ,John W, Gina and Leslie all seem to want the customer to jump for them instead of the way it should be. I have paid 28k to this establishment and they via phone seem to have entitlement issues and take objection to being called a "clown show".( which is kind considering the nonsense that they have put us through) Really, if you need a car loan go elsewhere, I have memberships at Patelco and Travis. Go to them instead. Save yourself the pain. I really would give negative stars if I could.

Each time I come to make a deposit or come with a inquiry in regards to my account, the folks that…read morework here are very welcoming! I really like the happy attitude the staff has here and are grateful to have their customers show up all the time. I especially like the little water bar in the front with a sugar bowl filled with dum-dums. This place is what I like to call "service with a smile"!

Worst company. Do not bank with them. Will not help. My husband was ripped off through ATM. They…read morecould not show prove of him taking the money. On camera. No help. Trying to help him anyway possible. 1000.00 dollars is a lot of money. Even when you're living on social security. This world and humanity have really become a disappointment.

Terrible. They get really nosy about what you are doing with YOUR money. The only man that works…read morethere is loud and rude. Pressures you to open and use credit card accounts so he can make his bonuses. Branch manager inflexible with just letting customer do what they want with their money. Bank somewhere else. Screw these people.

great service they all welcome you with your first name that's why i will never leave even though…read moretheir not open on Saturday Margie and Bruce are the best ‼

This is my least favorite branch to go to. Most of the staff is par, but lack luster, and take…read moreforever to do something simple like deposit a check. The place is a little grim, and dirty, and their 'coffee bar' looks like it would be better set up to serve the homeless than customers. Except for - the fellow who wears the bow ties. I think his name is either Josh or Tom. But he is amazing. He is the reason this place gets 3 stars. I would give him 5, but since this isn't for individual tellers, I'll just settle in the middle of zero and 5 for him. He has always been courteous, professional and handles my transactions in a quick and efficient manner. This guy is a keeper.

Does not give information you are looking for. Information…read morewise given to you is always dated late. Need something more reliable.

I really like this bank. Small and quaint.. I'm happy with…read moretheir service. I opened up a new account. It was easy.

I had an altercation w/ an employee who'd previously been professional but that day had left his…read moreprofessional courtesy at home. I felt belittled, undermined & disrespected to say the least. But because I allowed him to lower my normal standard energy operating level that I apologized & decided to use it as a learning lesson to better myself & grow from the situation & try my best to not allow soulless energy snatchers to bother me moving forward. So I apologized, I think he did too I can't remember honestly or actually he had a clueless victim stance like he did nothing wrong & I was weird for being bothered that he felt the need to say, "Did u know you're overdrawn...!" All I came in for was a replacement card not a disrespectful & condescending manner informing me of an insufficient balance as though it's comical w/ a straight face. Frustrating is what it is. Isn't it typical to ask your customers if they seen any unfamiliar activity in their banking account..!? But they didn't ask me. It was like they had a bigger issue w/ my balance than I did.

We are live in Santa Rosa and our business is in Rohnert Park. We liked the idea of dealing with a…read morelocal bank. We have accounts at BofA and US Bank too. We wanted to switch everything over to Exchange Bank. Well, we're definitely not doing this now. Why? - Their fees are high. They nickel and dime their customers for everything. - The business accounts don't allow Zelle. Many customers pay us via Zelle. - They don't allow Venmo immediate deposits. - they don't notify you if there's an issue (except by mail). Probably because they garner more fees this way. For instance, I deposited a large check in there the other day. It said the funds will be available the next business day. I had set up some payments going out the next day. They all went through, but only after EB charged a few $35 fees for covering the "NSF" checks. I was not notified of this until a few days later--in the mail. US Bank and BofA send me an immediate notice via text and email if there is such an issue (yes, I opted in for electronic notices with EB, but it's useless). -Their app is antiquated and often gives conflicting and confusing information. -there was plenty of money in the account, that is clear and available to use, but they often reject charges. Not from small obscure companies either. Microsoft, Google,Target, etc. I am truly afraid to use the debit card, because it's like playing roulette in regards to it being accepted or not, and I would never even attempt to use it while going out to dinner with friends, avoiding the possibly embarrassment of having the card being incorrectly declined. Bottom line, is EB loves fees, and does not have their customers' interests in mind. The personal account experience is no better. They do have Zelle though, but same issue regarding Venmo. Also, there's usually a one-day-delay on most ACH deposits, etc.--one day later than traditional banks, I mean. Shame on you guys. The greed and incompetence is noticed and unappreciated. You're not some small-time friendly bank like you claim to be. Then you call them up to talk with one of their "fabulous agents", but unless "fabulous" means grumpy, they are far from it (I'm always nice with them by the way, but after today's experience, I am done. Back to BofA and US Bank we go).

Awful Bank. It took two weeks after applying for a business banking account to hear from them that…read morethey didn't want to open the account. The business is completely legitimate and federally regulated and registered but is was considered too risky for them. If you're a business that doesn't do cash transactions and is a business that transacts in basic retail services that are only done in eft, they might open an account for you. Other than that, as a business you are out of luck.