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    Chase Bank

    2.5 (25 reviews)
    Closed 9:00 am - 2:00 pm
    Updated 2 months ago

    Services - Chase Bank

    Personal banking

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    Ask the Community - Chase Bank

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    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (38 reviews)

    So I was looking up Bank of America locations to close my account due to monthly debit fees due to…read moreno longer being a student anymore; if you're here reading this review then you most likely saw how horrendous the reviews are for all BoAs in the Santa Rosa area. I've been dealing with anxiety problems for all of my life, so just planning on which low rating BoA I want to visit set me on edge. So as I waited in line, I was greeted by Francisco Garcia. I told him I was here to make a withdrawal and close my account. He pleasantly guided me to the side about the procedures and set me up with Antonio. For something like closing my account, I thought they would be very aggressive and scary due to all the poor ratings setting very low expectations. But the reality was being freshly guided by Francisco who set all of my anxiety at ease. To my great relief, Antonio was just as charismatic as Francisco. He guided me through everything step by step, and gave me absolutely no hassle. If anything, he provided great conversation to relieve the anxiety overload I was experiencing before entering the bank. So after getting all the papers I needed to bring to the teller, I waited in line and the whole process went very smoothly. I forgot the teller's name, but all I can say was that she was herself which is also of great relief. No fake masks; she made small jokes and guided the whole transaction smoothly. So, all in all, I hope you check out this review and realize that not every BoA is a horrific PR nightmare! I cannot vouch for the others since I only visited the BoA in Santa Cruz (my previous residence). Great praises to Francisco and Antonio! They guided my horrible day into one filled with much more contentment. As I look into new banks, to my biggest surprise, returning to Bank of America is still one of my options due to the extremely pleasant experience I had today.

    DO NOT trust the financial advisor at this branch with your investments!…read more The advisor entered inaccurate information into my profile, failed to invest funds in a timely manner, and caused me to miss out on earnings while my money sat uninvested. One account took nearly a month to open, despite repeated follow-ups. I ultimately had to involve three supervisors just to get basic tasks completed. This experience showed a serious lack of attention to detail, communication and accountability, I would strongly caution anyone considering investments services at this location.

    Exchange Bank - Exchange Bank Rohnert Park Branch

    Exchange Bank

    (14 reviews)

    We are live in Santa Rosa and our business is in Rohnert Park. We liked the idea of dealing with a…read morelocal bank. We have accounts at BofA and US Bank too. We wanted to switch everything over to Exchange Bank. Well, we're definitely not doing this now. Why? - Their fees are high. They nickel and dime their customers for everything. - The business accounts don't allow Zelle. Many customers pay us via Zelle. - They don't allow Venmo immediate deposits. - they don't notify you if there's an issue (except by mail). Probably because they garner more fees this way. For instance, I deposited a large check in there the other day. It said the funds will be available the next business day. I had set up some payments going out the next day. They all went through, but only after EB charged a few $35 fees for covering the "NSF" checks. I was not notified of this until a few days later--in the mail. US Bank and BofA send me an immediate notice via text and email if there is such an issue (yes, I opted in for electronic notices with EB, but it's useless). -Their app is antiquated and often gives conflicting and confusing information. -there was plenty of money in the account, that is clear and available to use, but they often reject charges. Not from small obscure companies either. Microsoft, Google,Target, etc. I am truly afraid to use the debit card, because it's like playing roulette in regards to it being accepted or not, and I would never even attempt to use it while going out to dinner with friends, avoiding the possibly embarrassment of having the card being incorrectly declined. Bottom line, is EB loves fees, and does not have their customers' interests in mind. The personal account experience is no better. They do have Zelle though, but same issue regarding Venmo. Also, there's usually a one-day-delay on most ACH deposits, etc.--one day later than traditional banks, I mean. Shame on you guys. The greed and incompetence is noticed and unappreciated. You're not some small-time friendly bank like you claim to be. Then you call them up to talk with one of their "fabulous agents", but unless "fabulous" means grumpy, they are far from it (I'm always nice with them by the way, but after today's experience, I am done. Back to BofA and US Bank we go).

    Awful Bank. It took two weeks after applying for a business banking account to hear from them that…read morethey didn't want to open the account. The business is completely legitimate and federally regulated and registered but is was considered too risky for them. If you're a business that doesn't do cash transactions and is a business that transacts in basic retail services that are only done in eft, they might open an account for you. Other than that, as a business you are out of luck.

    Chase Bank - banks - Updated June 2026

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