Our experience at Sumner Regional Medical Center was just what we needed - the staff was professional and compassionate in helping us name what the problem was and how to fix it ... I highly recommend Sumner Regional Medical Center read more

On July 1, I underwent knee surgery, making an initial payment of $500 when we scheduled the appointment. I settled the remaining balance on the day of the procedure, but ever since then, I've been bombarded with bills claiming I haven't paid. I reached out to the hospital to clarify, and they insisted they have no record of my payment--so where did my money go? I have receipts! For the first week after surgery, my knee felt fantastic, but by the week of the 20th, things took a turn. I returned to the doctor to discuss my growing concerns, but it felt like he couldn't care less. The pain has become unbearable, and I've developed a swollen Baker's cyst behind my knee before the surgery it was to be drained and of course, it was not! Frustrated with the lack of care and concern, I made arrangements to see another doctor. The whole experience has been incredibly disappointing--not just with the billing mishaps, but also with how the staff treated me. The woman at the front desk, who was supposed to help with check-in and check-out, was downright disrespectful. Overall, it has been a terrible experience, and I'm left feeling neglected and frustrated. and in order for me to leave this review, I'm out obligated to leave a star. They don't deserve even one! read more

Amazing staff! My aunt had a hip operation and chose to have her rehab here as well. Excellent choice. She received excellent physical and occupational therapy. The nurses were so supportive, kind and on the spot when needed and called. read more

They were very courteous, genuine patient concern. Performed several tests to validate diagnosis read more

I was admitted for a severe case of Shingles to the 6th floor my male nurse Jerry told me to man up and quit crying! I felt like I had hot grease thrown on me all my blisters broke open. Jerry was rude and mean the entire time. I had no other problems with the other nurses on the previous shift. He didn't want to hear me cry ! Yelled at me because I asked for a drink. I'm 56 I've had 5 previous hospital stays a week at a time. 15 previous surgeries. I called an Uber and left at 2:30 in the morning because of his harassment! Avoid the 6th floor is all I can say! read more

I fell at work two days ago and face planted. My top teeth went through my bottom lip, I might have broken my nose (still don't know know), and I was just a mess. Now mind you I'm a nurse but this nurse Sami should not have been a nurse at all. No compassion, bedside manner, nothing, and I told my brother that. She was suppose to put lidocaine on gauze to the cut beneath my lower lip so the Dr could suture it. I felt every suture going in. Talk about more pain. Then she had to suture the inside of my lip without nothing on it to numb it. After she was done I asked the Dr. Latuska "You don't believe in Lidocaine to numb someone up before sutures?" She gave a ton of reasons about the needle would be bigger, ect, ect. And that the cream should have worked. I said maybe if she put it on right. I asked for a blanket prior to getting my sutures because I was cold, never received one. Then another patient across the hall got loud with the nurse Sami and told her she was the worst nurse she's ever had. When the nurse left the patient's room, my brother said she had a look on her face and rolled her eyes. He was waiting for me because I went to the bathroom. Then we left. Only go if you're dying. read more

I had to come here because of an emergency and I have never been so talked to like I was nothing lower than a dog before. They tried to give me something I was allergic to. Then they wanted me to walk which I could barely walk almost fell and said you're ready to go home. What would they have done if I fell down. The nurse does not need to be working here or anywhere else. This was very uncalled forI wouldn't have left one star but didn't give me a choice. I wouldn't even take my dog here. read more

I had a pretty nasty rollerblading accident last month that left me getting 11 stitches to the knee. All of the staff (shoutout to Bri in the ER the most) were very empathetic and caring. I immediately was given a room and assessed. I was also trying not to freak out because of my knee and all staff members tried to comfort and reassure me. read more

I would give them zero stars if possible! Absolutely would not recommend going to Sumer regional for any type of care. I recently went to the ER for intractable vomiting, we had a really bad case of the flu and I am 7 months pregnant. I'm also an RN myself and have been for years, so I'm well versed in caring for people. I've can say after working at Vandy and being treated at St. Thomas I have never seen such disregard from staff, lack of compassion, respect and overall lack of competency from their providers and staff as Sumner. During our couple hour stay, I was given multiple different possible diagnosis by the NP and the ER doctor as to what could cause the vomiting, none of them made any sense and the physician never actually examined me or he would have figured out the whole family had the flu. However, he did order a Fentanyl urine test which makes me think they treat everyone as a possible drug user versus finding an accurate diagnosis. It's really a shame. Needless to say, it was a worthless experience that yielded no results besides a bag of saline and a desperate need for a shower. I ended up leaving "against medical advice" after sitting in a dirty ER room being ignored for about 4 hours. The staff truly treated everyone like an inconvenience, I had more than enough time to observe. My recommendation would be to stay far away from Sumner regional medical center. Wish we could have made it to Hendersonville medical center at least. read more

Two hours after leaving the ER with my 2 year old son who had gotten stitches, half of the stitches had fallen out. We had to go thru the traumatic process (for the second time in one day!!!!) of holding my screaming son down to get stitches done AT A MUCH BETTER ER. Now, we are fighting the charges and not having luck. No way will I pay for 2 ER visits for the same thing simply because someone failed at their job. Bad care. Plus the charges at this hospital are 3 times the price at the ER that actually did the job correctly. read more

Facts: entered ER in excruciating abdominal pain; blood work and ultrasound conducted- NO CT scan. I was given morphine and sent home. Within about 6 hours of being home a friend drove me to St Thomas to a physicians office; a CT scan was ordered immediately and I was rushed into emergency surgery. Basic medical protocols were not followed at Sumner Regional. Every nurse I know stated that every medical professional knows not to ever allow a patient to leave who is admitted with severe abdominal pain without a CT scan-- because it could be a tear and life/death situation. After I recovered, I reached out repeatedly to administrators. No one would even speak with me. A zero rating was not an option. Please heed the warnings in these reviews. read more

I was charged over $8,000 for a procedure that was repeated a few days later at Hendersonville hospital for a cost of $680. I am now in collections because they said that's our price and we will not adjust it. Exact same procedure a few miles away. I have researched the market price in TN ranges from $600-$1400. read more

If I could give this hospital a 0 I would. BLACK PEOPLE, DO NOT GO HERE! This is the worst hospital I've ever been to. The head doctor (Laura Lyons she is in the picture attached) in the ER is very racist, rude and unprofessional. I initially went because of stomach cramps, back pain and to confirm pregnancy. I was in the ER for 4 hours (6p.m. - 10 p.m.) for only a blood test and ultrasound. I wasn't informed about anything that was going on with my results or checked on. When I asked the doctor in the ER about it and asked to be discharged, she became very irate, unprofessional and tried to start yelling at me. I asked for her name and in front of me, she flipped her name tag over and walked off. I asked for the charge nurse but of course she was no help and defended the racist and unprofessional actions of her peers. She also called security when I was very calm with them. The other nurses are just as racist with rude unprofessional attitudes. One nurse got upset because she couldn't draw blood from my arm after she tried 3 times while jabbing the needle all around in my arm. She had to get an EMS nurse to do so. The EMS nurse was so kind and welcoming. This hospital should be shut down. I had to leave not knowing if something serious was wrong. I would definitely recommend going to Hendersonville or Nashville hospitals for care. I wouldn't recommend this hospital to anyone. read more

I went to the ER in excruciating pain with a kidney stone. I was the only patient in the waiting room when I arrived. I waited 7 hours and was never seen. There were people in the waiting room crying in pain and one person felt like they had a stroke, yet were sitting for hours. I ended up leaving to go elsewhere. I would not recommend this ER to anyone. I have never felt so ignored and mistreated! I complained to patient services and was told they will work on training for the employees. read more

My elderly parents have been sitting in the hallway of this emergency room for two hours. We have been here for almost 5 hours. They have done absolutely nothing for them. read more

The way I was treated was terrible!! The care I received was like let's hurry and get get out of here. If you are African American stay away !!!! read more

I've had to deal with there incompetence twice and I won't give them a third chance! Yesterday my Doctor schedule a CT Scan because she had data from my X-rays and blood work that I might have a blood clot on my lung, I was impressed with the quick response at the imaging department, but things went south after that, My Doctor expected the results yesterday afternoon, I called her office this morning and again this afternoon..... no results from Sumner Regional. I called and inquired about my results and I was jokingly told, I guess it fell through the cracks! That's not a valid excuse!! When a test is ordered stat it's imperative that the doctor gets the results! There excuse was the fax machine malfunction, funny thing..... that was there excuse the last time! I'm not putting my life in the hands of incompetent people! read more

Worst experience ever with a hospital. Predatory billing and no customer service. Do yourself a favor and stay away. If you HAVE to use them, Ensure you have all costs itemized and agreed to before service is performed. They took blood and ran 10 tests for me and sent a bill for $2300 and cut it to $1300...for a panel of blood tests! labcorp would have charged $350. Oh and they sent the blood to another lab to do the work and they also charged $300 which I got stuck with..... Next rant about them, I created an online account to pay their demand ("or be sent to collections") and they have locked my account for some reason. I call and wait on hold for a person to talk with for 40 min and then am told to call their IT location to unlock my account. I call the number and they tell me they do not do IT services for Sumner regional medical. Now on phone another 30 min trying to call Sumner again. They are clueless and seem to be a business that is subcontracting all services out. They are simply adding margins on to all services it seems. If there was a ZERO rating I would select it! read more

brought my 3 year daughter here for a broken arm. my 4th child n also my first one to ever have a broken bone. i thought as a parent i was doing the right thing rushing her to the nearest hospita. boy was I wrong. they kept my 3 year old dauggter doped up on morphine for 8 hours while dcs did an investigation into if me her daddy could have purposely broken it while she had no other markings at all. like that wasn't bad enough they didn't know her weight or even have her on a vitals machine to monitor her heart while been given morphine. they integrated us while my poor daughter sat n a bed with a broken arm n nothin for it. nurse even told me that ambulances only do transfers at certain times lied to me. because emergency help is gonna wait right? bull crap. she needed to be transferred to vanderbilt but was only allowed to after they questions us n her!!!!!! that was tortlure n making my innocent daughter suffer!! but they was so worried about her right! this hosportal deserves to be shut done n the nurses n doctors that day I hope karma hits them with more then what they did to my baby! after being transferred to vandy we was back home n less time then we was at this joke of a hospital! I wouldnt take rats to this place. ill never be back n parents I wouldnt take ur children here! read more

I'm sitting here in the ER it is 7 AM , going on 13 hrs. I have stage 5 renal failure due to high blood pressure. It is critical that I keep my blood pressure under control to keep from starting dialysis as long as possible. Starting at 4:30 AM I let my nurse know that at 6AM I needed to have my blood pressure meds. It is 7:00 AM still no meds. My BP is now 186/89...I guess I need to have a stoke before I will get my meds. read more

I came by ambulance to Sumner Regional ER at 5:15 am on 2/1/2023. I was in excruciating pain and had experienced fainting at home due to sudden onset of pain. I was basically left in a room to fend for myself. When I called a nurse to tell her that I wanted to wash my hands, she lowered the side of the gurney that I was laying on and immediately walked out of the room, which I thought odd for the treatment of a patient who had previously passed out. I walked to the door of my room and observed the nurse and several other nurses ... socializing. So she had not neglected my care due to being busy with her work. Further, as I waited seven hours for an MRI, I was administered three doses of morphine for pain ... which didn't work, as I would learn subsequently that I was suffering from nerve pain. Morphine is not effective for this type of pain. When I told the nurse that the Morphine was not working for my pain, she responded by stating, "That's not what your face says", and k formed me that it was "not time for my next dose". She refused to listen to me at all and treated me as if I was an addict simply there to try to get pain meds administered. I called Patient Services to report my experience, left a message, but never heard back from them. This was the worst healthcare experience that I have ever had anywhere, and I would never recommend their ER to anyone. read more

My mother went there via ambulance sob couldn't catch her breath due to copd and covid she sat there in the waiting room in a wheelchair fighting for air they gave her a breathing treatment with no results and for them to say this is not the quality of care they exhibit is a lie I see so many reviews this place needs to be shut down as a matter of favmct I'm going all the way up the ladder until this place is punished just like they do their patients oh boy my blood is boiling especially after reading the reviews. My mother sat in the the waiting room COVID POSITIVE with other patients way to stop the spread of infection. I was actually thinking that this happened only because they were swamped but after reading other review it's not uncommon to sit in the waiting room for 6 8 or 10 hours feeling like you're going to die all I know is something better be done and done soon or I will make a personal appearance to this he'll hole all the way from Michigan. My name is Tammy Marsh and I will get this place the punishment they deserve on behalf of my mother and any other patients who have been treated unhumanly . Side note you can't tell me no bullshot excuses as to I am a gourmet health care worker myself and I know what's expected and what's unrealistic this place us going down. I an asking anyone else who has had a bad experience here don't stop filing complaints work all the way up the chain without people following up it will go unpunished and that's not fair to you or others who go here for help and get shit on . And one last thing a male contacted me from the er relations and asked did you have a concern with a patients care at his hospital and I explained everything and he said we get busy and we can't isolate covid positive people so we do the best we can and they sit in the waiting room uuuugggg seriously. read more

See all

First the security guard is trash the dude tried to play tough guy and was a bit rude ... bro settle down. Then I wasn't allowed to park in the garage I had to park in a stupid side lot of which we were yelled at the next day because they didn't communicate with each other. The nurses were good though but meh read more

emergency care ... my daughter was brought in at 7:30 am by ambulance. it took almost 45 minutes to see a doctor. 4.5 hours to get a CT. They decided she needed to be admitted for overnight, she was then moved to the hallway, told they needed the room in the emergency department and didn't have a regular room available, She has been in the hallway for almost 8 hours now. Also the place is absolutely filthy!!! I do not recommend anyone going to this hospital. read more

Very rude woman in the emergency room check in desk this afternoon. A little bit of kindness when people are going through an emergency cost nothing. She should not be the face of this hospital. Sad that she can mistreat people and nothing happens. Will go elsewhere next time. read more

ER - 4.75 hours before anyone bothered to come out and tell us anything. Patient missed two rounds of medication that I had with me. Was told someone would be right out. After going to the desk 6 times the nurse that finally came had just had a shift change and knew very little about the patient. Absolutely ridiculous, incompetent and heartbreaking. read more

I went to the ER on Big Station Camp Rd thinking I was having a heart attack, but it turned out to be an electrolyte imbalance. The facility and care were excellent, but after a 6 hour stay for observation I got a bill for over $10,000. I did a cost review of each charge and some charges were over 1,000% above others in the area and on average 400% more. So a bill that should have been $2,500 was 4X that. Example: A basic blood test which costs $25 everywhere else cost $273 at Sumner Station. A basic X-ray which usually costs me $95, cost $544. A $500 CT scan cost me $3,390. read more

Waited for 1 HR to get a COVID-19 test just to get turned away because it hit 5 pm. Had two baby's in the back that's why I needed to take the test in the car but after 5 supposedly you need to go inside the ER. It was 5:05pm when they sent me away. read more

My wife just had a miscarriage 2 weeks ago. She was feeling weird and had symptoms of infection thinking she may have what's called septic miscarriage she went to the er. She checked in at 8pm. She is currently still there and it is 3:13am. I called at 3am because the hours have kept going by and no one has even checking on her? I got a nurse on the phone and began to simply ask why she was still there. They say they can't answer questions and hang up. Not a minute later she texts me that the doctor just came in and said she needs to follow up with her obgyn...7 hours later. Extremely unprofessional and unacceptable. I know they have lives to save but if you can Make it FULLY recommend Hendersonville. P.s. I waited to post this till she called and it's 3:42 now. read more

Great place, my aunt was their they really took great care of her and was always near by if needed to assist her she was their about a week she didn't want to leave the service was so great... great facility read more

I cannot fault the care that I have received from the ER but I can fault the physician billing. I had to pay an enormous bill from the physicians at Sumner Station. My insurance said that because it was off campus, they would not cover it. I was not offered a discount. I recently went to the ER at Sumner Regional for 8 stitches. My insurance again said that the physicians were not covered on my plan. $709.00 for 8 stitches. How can a hospital ER be covered but the physicians who work there not be covered? I was never informed that they were not approved providers for my insurance. Obviously, I can no longer use Sumner Regional Hospital. read more

My daughter was a patient at Sumner regional. She was in C.C.U She didn't make it. She passed away on Sept 9th 2018. Her care was EXCEPTIONAL save 1 head nurse Diane Cook. Well will talk about that at a later time. I just want to say Dr. Matthew King, Dr. Uhl and Dr. Joseph were absolutely THE BEST. My daughter had No Insurance, but they way she was treated by ALMOST the Entire staff on 3rd floor , she could have had millions. Even the security when she coded twice even the housekeeping staff .Every one displayed kindness and compassion, except the one I mentioned earlier. This woman needs to find another career but having said that, I HIGHLY RECOMMEND Sumner Regional and if I am ever in need THIS IS WHERE I WANT TO GO . read more

If you like outrageously high bills then this is your place! On Saturday August 10th I went to the ER for a cut on my pinky that was not even half an inch. I expressed my concern that I was unable to bend my pinky. Dr Parnell basically treated me like I was over reacting. He even went as far to tell the nurses at the nurses station that he didn't need any help because nothing was wrong. He ran my finger under tap water in the sink, put a bandaid on it and a splint with an ace bandage. He told me that in a few days I'd take the splint off and I'd be able to move my finger just fine and I more than likely have "stunned the nerves". He had a nurse give me a tetanus shot and some Tylenol and sent me home with discharge papers stating "hand contusion, laceration (cut) care and finger sprain with printouts on how to take care of those diagnosis. He did include a hand specialist "in case I needed it to ease my mind". Turns out I had 100% severed my flexor tendon and was in an OR 3 days later with my pinky now cut from the tip all the way down my palm. So much for over reacting Dr Parnell. I have not worked in almost a month because you can't use your hand AT ALL after a full tendon repair for a minimum of 6-8 weeks. To rub salt in the wound.....My bill....$3,560.87 ($2,584.87 for the ER and $976 for the doctors wonderful NON ACCURATE diagnosis. Yes, they bill separately). Even after my insurance, I still owe $1,812.70 out of my own pocket when I could have gone to Walmart and gotten the same items for $5. So that much money for 25 minutes in an ER, water, bandaid, splint and a tetanus shot. I will never recommend this place to anyone. EVER. read more

we give Bob the ICU nurse 5 stars he is the best he was so good with my husband he was also very good to myself and the rest of family if all nurses were like Bob the hospital would be a much better place and Sumner regional would have a much better reputation we so greatly appreciate you and thank you so much Bob read more

We will never know how good the doctors and nurses at Sumner Medical Center are because of its intolerable registration policies. I rate this Center with one star simply because I cannot give it zero stars or take Stars away from other reviews. The Center makes appointments which they know will never be kept anywhere near on time. Their check-in system is chaotic and inconsiderate. They fill their waiting room with both highly contagious and non-contagious patients. They willfully allow their patients to wait hour after hour past their appointment time. Only an uncaring, brainless drone of an office administrator would allow these failed systems to continue, especially since they would be so easy to fix. For example they could easily use the same computer system which calls patients to confirm their appointments to also call those same patients and let them know that the office is running behind schedule. With multiple rate waiting rooms available in the same area, it would only be prudent to put highly contagious patients in one and non-contagious patients in the other. Since they do so little for the comfort and consideration of their patients, I strongly advise that you avoid Sumner Regional Center. read more