They were great to begin with, very accommodating. Turned in car mid rental no problem, gave me a…read morenew one for another week. They gave me small SUVs both times. When I went to turn in the new one they said there were ashes all over the car, and also the one I turned in the week before. They wanted $250. They showed me dirt, I told them no one smoked cigarettes. I felt like I had to give them my last $15 to leave. My mom called on a recorded line with 3 witnesses and again she was told there was ashes ALL over the car. Front seat, back seat, Everywhere. Funny thing is, they did not mention to me or anytime on the phone that the car smelled like smoke, just that it was full of ashes. I have been in smokers cars, they stink. Why would they give me a new car if I returned the other one full of ashes and smoked in? State Farm only reimbursed them for a compact car, I guess they are trying to make up the difference. I did not smoke in either car. I am the only person who drove the car. No one who road with me smoked. What they showed me looked like dirt. Beware. I've never felt so hanged up on in my life.

From the owner: We sale,rent and lease automobiles. We also assist the customer with finding there financing and…read moreoffer extended warranties and gap insurance,

I would like to file a complaint with the rental car and experience I had while using Hertz rental…read morefrom the Sumter office on December 24, 2014. I left a voicemail in regards to this issue, however, my call was never returned. I have give time since the call, but three weeks of waiting has grown too much. I scheduled a reservation from The Sumter Hertz, with an 11am pick-up time. When my husband and I got to the location (10:45am), no one was at the location. It was locked. I called a number that was provided on a sign, however the representative told me I would need to wait an hour before a representative would be available. This was a major issue because we needed to catch a flight in Charlotte. Someone finally showed up at the location at 11:41am. The representative was very passive of my concerns of missing our expected flight. The car we received was disgusting to say the least. The steering wheel was sticky, the middle seat was wet - literally soaking wet. There was a fowl smell of smoke accompanied by a cleaning solution smell in attempt to cover up the stench. We were traveling with our two year old daughter. Having her sit in the car was very uncomfortable. There were stains all over the vehicle, from the seats to the doors to the windows. The tank also was not full. On the receipt I was given, it stated the gas tank was full. We had to fill up the tank before dropping it off at Charlotte so we would not be charged another fee. When we dropped off the vehicle, the representative who inspected the car was also shocked at its condition and smell. It is completely unacceptable that I used my Hertz Gold points for such a deplorable vehicle. Due the your representative's actions and lack there of, we were forced to speed to the airport and stress that we would miss our flight. I would appreciate a resolution to the stressful and unsanitary conditions my family and I were forced to handle during the holidays because of your Hertz location. As of 2/11/2015, I have still not received a response from Scott Browy, the Hertz Branch manager. He told me on 1/14/2015 that he would "get back to me." Courtney Iovanovich

I have rented from Hertz many times and in different countries, and while I've always had a great…read moreexperience with them, this has been the exception. For starters, I arrived at the location at around 2:00pm and there was no one in the office. The door was locked and a sign was posted on the door stating they'd be back soon. Another man was sitting outside the office as well, though he eventually gave up and left. I waited about 30 minutes, during which time two other customers arrived, but they too left. Finally the lady showed up and I followed her inside, making a comment that she had a crowd of people waiting for her earlier. She didn't seem to care and stated that it seems no one shows up until she decides to leave the office. She processed my rental paperwork quickly and took me out to the car, which, to my surprise, was the car she had just been driving. Can you believe it? The windshield was covered in bug splatter, the wheels wells were covered in dirt, mud was splashed up onto the fenders and sides of the car, and the tank was not full (7/8 full). I mentioned to the lady that I was not accustomed to receiving my rental cars dirty and she replied with a story about how the manager doesn't want to pay $8 for each car to be washed in town. Simply unbelievable! When I got in the car to drive away I noticed a very odd smell. It was as if they were trying to cover up cigarette smoke with car freshener. While the car has served me well and everything was processed quickly (once she arrived to work), this business needs to make significant improvements. 1: educate staff on professional behavior (ie. being at work on time); 2: obtain a cleaning contract for the vehicles; 3: make sure vehicles are filled up with fuel. Also, I wonder if it's standard practice for Hertz associates to drive Hertz rental cars around town? It was shocking to see her drive up in my rental car after conducting what was most likely personal business.

Ethan & the team were great! They assisted me timely, provided the type of car I requested and were…read moreknowledgeable about all the questions I had for them. They took a weight off my shoulders while my car was in the shop! Thanks, Ethan!

The car was ready, and the service was excellent. Thanks especially to JB for his excellent,…read moreprofessional but friendly service with receiving the car and turning in the car. The ride was nice in the jeep and I am now thinking of buying one.

He is always on top of it, tells it like it is, always fast repairs. He will tell you if he thinks…read moreit is worth the money to do the repairs.

I have had good experiences with Robertson's Auto service for over 40 years now! They are honest…read moreand good mechanics in the sumter,SC community.

Long review short: 5*'s for everyone at Palmetto Tire. I spoke to 3-4 diff people over course of a…read moreweek, (I was slow, not them.) Everyone was knowledgable & my phone time was minimal. Quick to answer, fast responses/answers, no holds. Auto expertise is 5*. ALL STAFF @ Palmetto Tire are dependable, trust worthy, knowledgable. Won't jack you when your situation is vulnerable. Everyone I interacted w/ in any manner was courteous, patient, understanding. I made it to Fla that day thanks to the quick action/resources Tim/Palmetto Tire provided. Tim called me next day for permission to perform in depth test, why it was needed / what it will prove, & cost. A few hours later, he delivered the bad news, needed new engine. I told him I needed to speak to my guy in Raleigh 1st. Tim/Palmetto Tire gave me absolutely NO pressure even tho he might not be doing the work. I decided to have it transported to Raleigh, which would make it sit at Palmetto Tire's shop for a week. Tim again, was no pressure. I was afraid of a storage fee but he said no problem. It took a week+ and Palmetto Tire did not pressure/badger me about it sitting at his shop. Shout out to Graham's towing, who were 5* as well. A 5* auto shop recommends a 5* towing company. My bad situation could not have been better, even pleasant. Every person at Palmetto Tire is 5*! To Palmetto Tire of Sumter, SC, you deserve the time/effort I've spent on this review. This is my THANK YOU. You all give Sumter, SC a good name. It would be a pleasure to do business with you again, Best to all of y'all! More detailed review: I had a wonderful experience in a bad situation. I broke down on 95 @ exit 134 while moving to Fla w/ cat and as much crap as I could fit in my Jeep. Nearest town 30 min east or west. Called all 1-2 shops both directions. I felt the best assurance from Tim @ Palmetto Tire. He rec Graham's Towing. Enterprise rental was next door. (Those dudes are wonderful and an absolute hoot but also efficient w/ business.) Once arrived, jeep was parked at Palmetto & w/o a word to Palmetto, I went straight to Enterprise (men working there good natured & created a light hearted atmosphere). Took 30 min start to finish. When they drove the car around, I asked them take it to Palmetto Tire & park tailgate to tailgate w/ Jeep. Yet to pop my head in at Palmetto, I started transferring everything to rental, (45 min.) Tim came out to see if I needed help. No, I was too stressed for help, had along way to go & didn't expect this snafu. He was totally chill about it. That helped a lot in a very stressful situation for me. Rental car loaded, I go in to talk to Tim. I needed to return to Raleigh within a week and hoped to pu Jeep on my way back. He assured me they'd make the diagnostic next day. Tim called me 11ish next morning. Jeep needed new engine. I needed to think it over and call my tech in Raleigh. Tim was supportive of my hesitation and was not offended or put off by this. My tech told me to get quote. I called Palmetto, got quote, called my tech back. He said, "Yea, that sounds about right." I decided not to sink more money into Jeep & sought to transport back to Raleigh. This took a looong time despite my efforts. (Cautionary tale: Towing long distance would be $$$ so I searched the web, stupidly entered my phone number. Don't do that, y'all. I got 20 texts/phone calls/emails within 2 minutes. It's been a month and they are still coming!) Jeep sat at Palmetto Tire for more than a week before it was pu. Even tho transport said 2 days. An American, English speaking person will call u but when u call back, it's a call center in a foreign country. Just beware.) I called Palmetto Tire to tell Tim I was having it transported, (Jeep's 4th day sitting at his shop). I was worried about a storage fee for the Jeep since it would be sitting there so long. He said, no worries.

Always Excellent Service along with a detailed explanation of your Auto concern...upfront and…read morehonest with Time and cost....Check out Palmetto Tire and Auto for all your Vehicle needs...

This has been the worst experience ever. There is not one thing about Budget Truck rental that…read morewould entice me to rent again. We needed roadside assistance and 4 hours later no show. We sought other help. Then we went to a major city and they were still over an hour to nearest location. Once arrived at location it was not opened on time. Budget Trucks get a zero

What a crock. Budget Rental trucks. I go pick up the truck today, 2900.00 rental. Truck engine…read morerattles like crazy until it warmed up, this is in 85 degree weather. As a lifelong mechanic, I know what that means. It means the engine has loose and worn bearings. Door rubs on fender when opening or closing, the airbag light stayed on all the way home. Then upon arriving at home I find a screw in the front tire. Called budget. Said they would send someone out. 4 hours later called again, they said there had been a mistake and they would send someone. 2 hours later, tech shows up. Doesnt know anything, but stands there and agrees with me the engine does not sound good. Says she will recommend replacing the truck. 20 minutes later Budget rep calls me and tells me tech reported nothing wrong with the engine and it is running normally. What a waste of my first day of rental. Called Budget raodside and was told there was nothing more they can do. So I guess I load it and drive it 2900 miles and hope for the best and plan on just being screwed if it breaks down. Worst rental experience ever. I will never use Budget again.