Sun cab have the worst customer service, they also do not accept, call n ride card, whenever I book a taxi, through their dispatcher team, they always either hung up the phone really easily, or do not provide excellent customer service, by stating to me that they need the exact address, which I do not know sometimes, next, It is extremely difficult to hail a cab at any metro station, I do not want to have an argument with them, however, there drivers are not nice at all, next, their cabs are way to small, I do not see any large taxis at any metro station. Finally, they are always in a hurry to get somewhere, which makes finding one even more difficult, all cabs at the metro station, do not accept call n ride card, worst cab company serving Montgomery County. read more

Their credit card machine doesn't work, and their website appears to have been overlaid onto another company's. Mentions Colorado state law (?), and bears a phone number with only nine digits. See this page, for example, where they brag about their payment technology, despite that they can't fix the swipers. http://www.suncabmoco.com/PaymentOptions/ read more

Imagine my nightmare. I called Barwood twice. They never picked up the phone. So I wanted to give Sun a try. Half an hour after my call to Sun the cab arrived. I am standing outside with my suitcase. The cab driver rolled down the window to ask me if I called for a cab. No, I am waiting for Dominos. Of course I am waiting for a cab. The driver didn't show any urgency after I told him that I am late for my train. He slowly came out to open the trunk while he said "that is not my problem " I responded " no it is my problem " I told him to take me to the Starbucks at the metro stop. He said "no I can't take you there, I got a ticket there. Even when I told him where I want to go, he refused to take me there. He also told me that he was late because another driver refused my ride. He said that is not his problem and that it's the company's problem. I am in shock how I was treated. You can imagine that the next time I am calling Uber. I live competition. read more

Bottom line, do not use Sun Cab if you really need a cab. If you don't care if a cab actually will show up, by all means, give Sun Cab a call. I reserved a cab the day before to take me to Dulles at 5a for an international flight. When no cab showed up by 5:10a I called. I was told there were no drivers available and that I should call back in 20 minutes if one didn't show up. Seriously. The dispatcher didn't even sound surprised. I called for an Uber, which showed up in five minutes. read more

I called one day in advance and made a reservation for a cab to pick me up at 4am to take me to the airport. At 405, the cab hadn't arrived so I called to check on the cab arrival time. I was told that there was no cab available. No call to let me know. Not even an apology. Do NOT trust this company. read more

My mother and myself had booked a cab for 10:30 PM this evening and the cab never showed. Imagine a senior citizen and a disabled woman stranded in a dark parking lot. I would not recommend this company to my worst enemy. If anyone wants to use cab service, I would highly recommend Orange Taxi. The dispatcher's for Orange Taxi are very professional and they sent a cab to me under 20 minutes. If you care anything about your love ones don't use Sun Cab. read more

Never showed up. I called the night before to schedule an early morning taxi to the airport. 10 minutes before the scheduled time I called to check and they said they hadn't found a driver yet. 5 minutes after the scheduled time I called again and they still hadn't found a driver. This seemed ridiculous to me since they had had hours to schedule someone. I had to make the choice then to jump to a bus and metro, in rush hour traffic, and barely made my plane. I don't want to think about what would have happened if that hadn't been an option for me. At least they get a point for being honest with me on the phone. read more

SUN CAB in Maryland has absolutely the very worst customer service imaginable. My 96 year old mother is wheelchair bound so I wanted to get a w/chair accessible taxi to take us to my brothers house for Christmas dinner. (we did this in Va with Red Top Cab with no problem). TIME LINE: 12/21/15 I call Sun Cab schedule pick up for 4:00PM 12/25/15 by cab#x(withheld) 12/24/15: I call Sun Cab & reconfirm the pick up time. Was told again that cab#X would arrive 12/25 @4:00 12/25/15: 2:00PM I call Sun Cab who for the 3rd time. Sun Cab assures me that cab #x will be there @4:00PM 4PM No cab 4:20 I call Sun Cab & was told cabX tied up but will be there in 20-30 min. 5PM No cab. I call Sun Cab told cab on the way. 5:20 No cab. I call Sun Cab. I ask to speak to a supervisor. After a very long hold a supervisor "Cody" comes on line. He is not at all sympathetic & cannot seem to figure out why I am annoyed that the cab is 90 min late and his company has broken it's word X several & is completely unreliable. He gives a half hearted apology and says that he will get a cab there eventually, when, he has no idea. 5:30 I call my brother who agrees to pick us up. 5:50 my brother arrives & we manage to get Mom into his car(not easy b/o her neurological condition). 5:59 Cab driver X calls my cell phone. He says that he now (two hours late for 4PM promised pick up) in the vicinity. He asks me for directions! An allegedly professional cab driver says he can't find address and that he actually said that he has "no GPS." With considerable restraint I told him that his services were no longer needed. I did add that I would never, ever call Sun Cab again. read more

Awful custom service. I called the previous day to schedule a ride and cab did not show at scheduled time. When I called the dispatcher he said that the ride was in their system but no cabs were available and he could not tell me when a cab might show up. I will never call Sun Cab again for taxi service. read more

It's 5:15 in the morning. I called at 4:08 to get a cab because my car had a flat tire. I am still waiting. The first time I called they couldn't find the address I was. After about a half hour later, I called back to ask what the status was and the dispatcher said they were waiting on a destination!!!!! I told them where I needed to be and why didn't you call me back and maybe ask me again where I was going if you didn't write it down. Horrible service. Will not be calling them again. read more

We live in Silver Spring and have used Sun Can many times. Usually they arrive on time and have nice cars, however this morning we called ahead to schedule a cab and they never showed up. We called 10 minutes after the cab was supposed to show and the lady said a cab wasnt even dispatched. We called again 5 min after that and same thing. After 25 full min my wife was going to miss her train and sun cab said they still had not dispatched a cab and they were sorry. So disappointed in this local business. They didnt event offer to give us a voucher or anything. Poor poor business and customer service. read more

One of their drivers almost hit me while I was in the crosswalk with a WALK sign. And by almost I mean I was screaming and my hand was on the car when it decided to stop. So clearly they hire careful drivers. read more

Worst cab ride ever!! Took him 45 mins to pick me up..5 mins to put the address in his gps... Drove like a complete idiot..all over the road swerving like crazy..he looked like he was on something..seen a bag of prescription bottles in the cab...never again!! read more

Terrible service! I called the night before because I was catching an early flight to the airport, 5 mins before my scheduled pickup time the cab dispatcher calls me to tell me all of his drivers are asleep and he can try to get me someone in 20 to 30 mins. What was the point of calling ahead to schedule if they were not going to try to communicate with drivers ahead if time. I love supporting local companies but they will not be getting business from me! I called uber and they picked me up in 5 mins instead. read more

They did a nice job for three days picking up my guest and getting her to a variety of early morning TV appearances. However, this morning, having nothing to do with the weather, they didn't show nor did they call. We were told repeatedly to call back in 10 to 15 minutes. They never appeared and never apologized. Fortunately, I found another option. read more

Horrible!!! Ridiculous that this company strung us along from 5 a.m. til 6:20 a.m. standing on a street corner with our young daughter awaiting surgery; only to tell us on our last call to them that they hadn't even assigned a driver to us. Our street had not been plowed after a huge snowstorm, and the walk to a pick-up point with a child in pain was difficult. They should be ashamed to leave anyone, let alone a child in need of surgery out in the cold, as they continuously told us "15 more minutes"..Shame on Sun Cab! They NEVER showed! APPALLING! The only reason they got 1 star from me is because it was required to complete the review. read more

Worst cab company. We made a reservation to go to the airport days in advance. At the arranged time no can. We called and they said they were trying to find someone to pick us up and we should wait. But they couldn't tell us what time a cab would arrive. We had to drive ourselves to the airport and almost missed our flight. We will never use this company again. Be forewarned read more

Terrible customer service, as the other reviewers have noted. Driver showed up 25 minutes early (in the early morning!) because of a scheduling error on their part, then called twice and gave me a hard time when I didn't come out early. Then he was rude to me during the ride as if it was my fault. Do NOT use Sun Cab. read more

We had a large meeting at the NCI, and I was scheduling several cabs for rides to all three regional airports. I had carefully calculated the pickup times to account for time of day traffic patterns, and a buffer to make sure no one missed their flights. What I didn't account for was cabs that don't show up!! I gave the dispatchers at Sun a minimum of 4 hours notice to schedule all the rides we needed. When it was time to go, I had frantic people calling me, still waiting for their cabs which were over half an hour late. We called dispatch and were told that those rides hadn't even been assigned yet, with no reason given. Ultimately three cabs were over an hour late, and some just never showed up. We scheduled Uber cars instead - the Uber drivers were there in under 8 minutes, so luckily those people didn't miss their flights. Then I was dealing with multiple drivers showing up an hour late, and now they no longer had passengers to take anywhere. The dispatch was no help at all in sorting out this mess. They offered no explanation for their multiple failures, and no attempt to make it up to us. They simply said they didn't have drivers to send. If that was the case - they should have called me to tell me that!! No communication from this service. I will never use them again. read more

Terrible service. Said cab would be at my doorstep within the 1/2 hour (and probably much earlier since there were several cabs in the area). An hour later, no cab and no apology. read more

The car showed up when I ordered it, but absolutely reeked of cigarette smoke. The driver didn't know how to get to the metro station (isn't it their job to at least be able to plug it in GPS?), and also had no clue how to navigate the cab drop-off lane. $10 including tip for a less than 2 mile trip where I had to do the job of turn-by-turn navigator. Not at all professional! read more

It is 4:30 am, and I have been waiting a half hour for a pre-scheduled cab to go to the airport. The customer service people have not even been apologetic. They said flat out thay it did not show up as an airport call so they did not prioritize it ( I did state it was for the airport, but that's not a good excuse anyway. I am probably going ro miss my flight. read more

Terrifying. My driver got in a fight with another motorist. I was in tears I was so afraid. Before he got in the fight he drove like a maniac, talking on his phone and never using turn signals. Drove me all around town before I caught on that he was just running up the meter (and I know my hometown!) All this before it turned scary. Never again! read more

Well I have a total different experience with this company. Used sun cab twice today. Both times the driver came with in 15 minutes. One was a guy and other was a lady. Good drivers, vigilant and well behaved. The prices are very reasonable. My infant daughter traveled with me and both times, we reached safe and sound. The operators were professional too. Definitely using them again. read more

I booked Sun Cab two days ahead of my departure date. At the time of booking, I explained that I needed the cab to be on time because after the cab dropped me at our local metro station, I would be catching a train to NYC. On the day of departure, I called 15 minutes before the set time of 5:30 a.m. I was told that they had not located a driver yet but would look for one. I called back ten minutes later, still no driver was located. I had left myself a half hour window, but when 20 minutes later there was still no driver, I ended up having to drive downtown, and spend a fortune for two days parking in a garage. It was that or forfeit the $300.00 I had paid for the trip. Their customer service was horrible and all I heard was I'm sorry--but of course if you loose your $300.00 trip money they have no responsibility to reimburse you. Do not rely on this cab company!! read more

HORRIBLE service. On 21 January 2014 I used the Taxi Magic app to pre-schedule a taxi to take me to the train station one morning, and received confirmation from the Sun Taxicab Association that they agree to provide the service. At the appointed time, there was no taxi at my house. 15 mins later I called, what sounded to be a teenager, saying she was based in Utah, said "the dispatcher had asked for drivers and nobody responded" and had no earthly idea if and when they could send the taxi! What a lying, unreliable service. They should not have committed to the pick up if they did not have the driver to do it. I Will NEVER use them again. Luckily I found another way to the train station or else I would have missed my train. read more

Got of at the Shady Grove Metro today Thursday Oct 20th 2016 and never ever before I" felt Humiliated to hear not one but to drivers tell me they didnt wanna take me to the Red Roof Inn cab #5161 was upset because he did not wanna go that short and told me he only wanted to take Airport Fare and said to catch the Guy behind him thats TERRIBLE then I" go to the Cab behind him and though I" did not get his Cab# cause I" was furious at missing my Job Appointment this Guy said its gonna be $10.00 and said he wont turn the Fare Meter on again TERRIBLE SERVICE so now I" know Im gonna miss my Job appointment some Fat African driver with them in a Sun Cab kind of Mini~Van start LaUGHING not only will I" never use this Company service but will find a way through the Better Business service follow up un this company read more

I made an online request for a cab today at 2:18. It is now 4:33 and still no one has called me. I called three times and all they could tell me was "no one has picked it up." The drivers work independently so the cab company basically doesn't think it's their problem if someone doesn't want the fare. I would never use them again. read more

Great experience. Booked online three days before for a 5:45 AM pick up. Called the night before scheduled pick up to confirm - very nice operator. Called the next morning at 5:30 to make sure driver was coming - was told (by another very nice operator) that driver was already there. Comfortable ride. Got to where I needed to go on time. read more

I wish there were negative ratings - they would get a negative 10. I reserved a cab the day before to go to National airport at 5:30pm on a Friday. The cab didn't show up by 5:40pm, I called and was told it was one mile away, so I waited. At 5:50 I called again and was told it was one minute away. In 5 more minutes I called again and was told it was 4 miles away. I then tried another cab company, but they didn't have availability, I called back Sun cab and was told the driver "accidentally" picked up another fare. Bottom line, I missed my flight and had to rebook for the next day, which wrecked my weekend plans and cost $120 more to rebook another flight. I called the shift supervisor and then left multiple messages for the headquarters person I was told was the manager, Brian, and got absolutely no response. These people should have their license revoked, and I will make formal complaints as well as call the TV station consumer help line. NEVER AGAIN, PLEASE DON'T USE THIS EXCUSE FOR A "SERVICE". read more

Terrible customer service. On May 4, I reserved a cab online for 6 a.m. today from White Oak to the Silver Spring Metro station and stood outside my building for 15 minutes before calling Sun Cab. The customer service rep said the driver was "still in route," that she had no idea how long the wait would be and that she did not have the driver's number and could not contact him for an estimate. She then told me the reserved times are "never a guarantee." After waiting until 6:40, I finally texted my sleeping fiancé to get out of bed and take me to the Metro station. The cab had not arrived as of 6:45 when we left, so I cancelled the trip. The customer service rep offered absolutely no apology for the inconvenience. Traffic wasn't even bad on Route 29. Will never use Sun Cab again. Zero stars if that were an option. Good thing I didn't have a plane to catch or a job interview. I did, however, miss my early morning meeting in D.C. read more