I recently switched insurance providers and now I have to go here instead of Quest. I went in on a weekday before lunch. There's one nice thing about this place -- it's fast; I didn't have to wait AT ALL, and I had no appointment. The receptionist was nice. I was in and out in less than 15 minutes. That's where the niceties end... I came here to provide blood and urine samples for a general checkup. The lab office does NOT have a bathroom. Instead, you are handed the urine sample jar and directed to take it with a bathroom key outside and down the hall. The bathroom is on the other side of the building. It wasn't at a high level of maintenance but it wasn't unclean. No sanitizing wipe was provided to clean yourself before peeing, so there's no guarantee the sample is not contaminated by skin bacteria. Likewise, how often is the bathroom key sanitized?? There are sick people carrying it to and from the bathroom with a jar of pee. The key went right back up on the wall after I used it. I wonder if it is ever sanitized at all. Of course I suspected this and was as careful as possible, but this shouldn't even be a concern. The person who drew my blood did not ask me to verify the containers when she was done. They always asked me to visually verify my name on the samples at Quest. They were not very thorough in sanitizing the needle entry point before drawing my blood. I couldn't even tell that the swab had any liquid on it. read more

HORRIBLE!! Worst lab ever! I just changed providers and I got stuck with this place. Front desk is rude, literally screaming, the place smelled, my health care provider had to call and they even said it was the worst customer service EVER! read more

Sun Clinical Laboratories - WORST LAB EVER!!!! - Laboratory Testing Near Me - Arcadia, California

This place does not deserve any stars. The receptionist hate her job. When it was my turn in line she did not greet me properly and not only that she started off with "I need you Ins number." She couldn't even look at me in they eye. Do not go to this location. Customer service here is unacceptable. I end up going to the one in Monterey Park instead. read more

very bad attitude......They make fun of my mom because my mom has hearing problem and doesn't hear they were asking her a question. Also, a girl came in at 12:15. They told her that She should not come in at this time because they are closing at 1pm. WTH ......they still have 45 mins before the Lab close. read more

Just have a shot this morning so painful , its second times already, i really dont want to go back read more

Sun Clinical Laboratories - Laboratory Testing Near Me - Arcadia, California

The front desk staff is nice, but the nurse is not professional. I did lab test many time and blood donation too this the first time my arm was Blood stasis and Bruise the cotton is full of blood. :( read more

My friend recently visted Sun Labs and Was treated poorly by their front desk staff. They were not nice to my friend. They were rude. My friend says dont come here. read more

they are not organized. Any lab supposed to open early like 6 AM. So people can go their school , works after that.

Found my experience to be absolutely positive at this Sun Clinical Laboratory. The workers were extremely helpful and efficient in getting you in and out in no time ! I really enjoyed coming to this location compared to the other ones in SGV. Also, it seems the other reviews were made for complaints. read more

How come there is no off hour shows on yelp？ I came here at 1:25 pm and they are off due to lunch time。so I have to wait to 2:00 pm！ wasting time！ read more

Horrible customer service and horrible at their job. I took my sisters for their blood test one is a toddler and other is a teenager. They could not find the vein and kept on moving the needle inside of my toddlers arm. They did not know what they were doing! They did the same for my teen and she said it hurt too much and she's been to other places where they are way nicer, gentler, and more professional. AVOID AT ALL COSTS !!! Very unprofessional and horrible place. read more

They stepped their game way up. Before the waiting area was a mess. Barely any seats and people waiting up the ying yang. I didn't need lab work for a while so hadn't been by then I stopped in and it was like a new place. One thing I will give them is they get you in and out pretty fast. Avoid weekends if possible and you need a key for the bathroom so that can get annoying considering most folks have to do urine tests read more

The staff is horrible Lucy in particular is very rude ! She seems to always have an attitude and always on her personal phone !!! Which explains why they never answer their phone, they are fast ! However the customer service there is preposterous!!!!! read more

This office is super efficient, nice and orderly. There is always a line first thing in the morning because so many people need to go in fasting. To get in and out more quickly, arrive at 7:10, about 20 minutes before they open. Jie, the head nurse, was friendly and efficient getting everyone lined up. Lucy at the front desk was organized and helpful with intake and my questions. Jie kept me distracted with friendly conversation while I had to have several vials drawn for a complete blood panel (I'm a terrified patient for bloodwork, and she was really good at making it as easy as possible) For my second PM cortisol blood draw later in the day Jian was super kind and great, too. No frills office, top notch staff. I'll be back:) read more

I arrived to the lab at 12:55 pm on Friday afternoon but they were closing for lunch. I returned a few minutes before 2pm and was second in line. I simply handed the receptionist my insurance cards and my referral from my PCP and within 3 minutes I was called into a room. From previous experiences, phlebotomists have a very hard time finding my veins. It typically takes them 3 or 4 attempts before finding a solid vein and even then the blood flow is slow. Thank the heavens for the lady who took my blood. She pressed around my arm and within minute, voila!, done and out of the office. Best blood test experience ever. read more

I came here is for the nurse. The nurse with short hair is very professical for shot, even though I came here with heavy traffic and a little bit far from my home. I still came to this lab to do my prenatal blood test. However, when it was my turn, I was told that my insurance was through Covered CA and needed my copay by the receptionist( My insurance name is Blue Shield Covered California doesn't mean it is through Covered CA). I was shock and it was my1st time that provider told me that. I simple said if insurance through Covered CA, it would have a Covered CA logo on insurance card as well, while mine was not.She just insisted that she was right and argued with me instead of solving problem. So I called my insurance and let my insurance representative to confirm with her. But when my representative would like to talk to her, she REFUSED and STATED that I didn't want to pay copay! And she asked the nurse to tell me saying they just did their job! The lady in the front indicated she had to collect my copay for the test! Why do I need to pay that my insurance is covered! She is so unprofessional and waste my wait time! read more

Well out of all the sun laboratory I like this the best -- the ones in Alhambra and San Gabriel take extremely long and it's always crowded - doesn't matter what time you go --- plus the benefit of this location is the fact that they open on a Saturday -- can u say convenience? read more

I arrived to the lab today at 1:30 pm they were closed for lunch until 2 pm. They didn't let me get a blood test until I had an empty stomach. I'm starving here while wait for them to finish eating! read more

Lousy facility.. they just want your money. My mother-in-law's Medicare number changed and I didn't know. They refused her service first even though she was starving (her test required an empty stomach) without the number. I told them I was going to call just didn't know how long I would have to hold to talk to someone, that's all. In the end I paid cash just to get them to take her sample first and then she could eat. After I got the new Medicare number, I called them back to see if I could get my cash back but they refused to do it saying it is their "policy" and there is no way to do it. Just plain baaaaaad service. Pls don't come here if you have any other choice!!! read more

I came here on a Friday morning. Lots of people waiting. But it was quick and painless, I got my blood test done in less than a minute. No appointment needed read more

I been here twice w my son for a lab test, they are great, they Puck him only once he is chubby in the hospital once they tried 12 times but not here.... read more

Extremely rude, they refused to verify my insurance info, refused to do blood test for me , the worst front desk ever!

Horrible! This lab doesn't even have its own bathroom! You have to leave the office and walk down the hall. When I called they were not too friendly, but provided accurate information. When I arrived they were not speaking English. I only hope I can get another lab next time. Talk about uncomfortable! read more

Sketch ass office for a blood test, I definitely do not recommend this place for any tests what so ever. Dirty bathroom shared between the different offices. The waiting room consists of old out dated and unsanitary couches. The employees were of no assistance especially with their poor english. I am chinese, I understand broken english, they make no effort here. read more

The worst experience in a medical field the wait time is 2 hours every morning and the front desk employees are very rude smells like sheet.

Came here for my one year old's blood draw. There was a long line so I stood in line with the rest of the people. Lucy processed everyone before me in line without a number. When it came to my turn she said I needed a number so the 2 people who walked in the door grabbed the number and I was told I was at the end of the line again. The person initially before me asked if she needed a number and Lucy said no I already took care of you in Chinese. Rude beyond belief. Then to add the final punch she said I look pregnant. I wasn't. read more

I'd give zero stars if I could . The lady that works in the front taking your insurance card has no business working with people. She is the rudest person I've ever met. I went here to get labs drawn 30 minutes before they close and she refused to draw my labs because they were closing. If you close at 5pm and I am there at 430 , you shouldn't refuse to draw my labs . I know y'all want to go home on time but common where is the customer service? read more

Try to come on weekday instead of weekend. If you need to visit this office at the weekend, make sure you arrive earlier. Staffs' attitude is below average. Office condition is bare minimum. If you expect a fancy office, don't come here. They never follow HIPAA rules. You can see other clients confidential information when you register or stand close to the counter! read more

Sun Clinical Laboratories - Laboratory Testing Near Me - Arcadia, California

This is the worst lab we been to: rude staff, dirty common bathroom and the waiting room got old and broken chairs. Felt like we've been to a real third world dump. Yuck. read more

Consistently false negatives jeopardizing patients' health along with dirty toilets and grumpy staff members. It says it is Medicaid and Medicare certified. Please call Medicaid and Medicare Quality Improvement Organization to get their license rechecked. Horrible suboptimal medical diagnosis or should I say consistent misdiagnosis. Being a healthcare professional myself, I will not recommend this diagnostic group to anyone. From what I heard and exactly what I see, they have dirty restrooms and grumpy staff. Try using Quest Diagnostic instead. And if you continuously face the same issues, report it to Medicaid, Medicare which certify them and even the California Department of Public Health. Los Angeles is so infested with suboptimal medical facilities which jeopardizing patients' health. Try the Harvard affiliated hospitals in Boston where I was trained and you will see the drastic difference. The doctors and healthcare professionals are consistently arrogant, full of bad attitude, and worse, intentionally interpret and give false diagnoses jeopardizing patients' health. I am telling my friends and relatives in Boston to avoid coming to LA. I am getting out of this hell hole infested with ill-trained and bad attitude doctors along with the satanic Hellywood around the corner where artists like Lady Gaga, Katy Perry and many artists sold their souls to the devil and do nothing but blaspheme God and advertise Satan. Boston vs. Los Angeles (more like a fallen angel city) is heaven vs. hell. No need arguing with unethical and intentionally harmful "medical professionals" here. They know they intentionally do harm. They remind me of the Unit 731 Japanese doctors and nurses who might be trained but use their expertise to intentionally harm. Unethical and unlawful medical practice. Unethical doctors should be reported to the state medical board such as the California Medical Board. Horrible hospitals such as those with dirty restrooms and cold beds and horrible "doctors" should be reported to the California Department of Public Health. Bad nurses should be reported to the state nursing board. If there is collusion between the state authorities, go up to the federal level and report them to the Health and Human Services. read more

Would not coming back. Their finance department does not cooperative. My wife visited the lab for blood work due to pregnancy. Before she went through the process we were checking with the lab that our insurance covers the service without co-pay. They took our insurance information and ran the procedure of blood work. We thought everything was ok, until over than 6 months later, two invoices came in our mail. We are billed for over $500.00 for the service. We asked our insurance provider that explained the lab needs to rebill the insurance instead of us. So, we visited the lab several times, called them several times to clear the issue and nothing comes up. They didn't care to assist us, our efforts to deal with the outstanding billing that due in 2014 are useless. The bills passed on to a debt collection agency with more numbers. Bad administration. read more

Pay No Attention to the Bad reviews, I've been here several time's, like anyplace else if you arrive early your going to finish faster. They have even opened up early if there are people waiting. Have your paperwork in order, you ID, Insurance information, and be sure to take a Number from the box on the front counter. They take care of the rest. Get there a half hour early, not 10 minutes. read more

First, Sun Clinical Lab website doesn't provide information of office operation days and hours. Secord, there is no answering machine to tell you office hours when you try to call them. Furthermore, office starting from 8:00 AM is too late when you compare with other clinical Lab. read more

Didn't have insurance. Went in and paid them cash before receiving any services. Then they had the audacity to call me up afterwards and wanted more money. Are you people running a scam????? I paid the agreed price in full. In advance!!! Before you people would even treat me like a person. WTF!!! read more