Great experience with this company, they were the company that installed my cabinets in the new…read morehome I recently purchased. I wanted to install my Viking range and needed cabinets built to go on each side. Ordered what I need for a fair price and three weeks later they were here. Though the cabinets were ordered properly from the manufacturer by YCC(spec of order in on a label) the maker didn't paint the outside of one of them as ordered. This review is still 5 stars because of how the error was handled they immediately made a skin for it painted to match. I dropped off the cabinet and they put it on then delivered it to my house. Following that I failed to order pulls, which they not only gave me at no charge but also delivered to my house. That's customer service and how to fix a problem.

10/10 experience from the start! We went to visit their showroom at 3:30, thinking they closed at…read more4, when they had closed at 3. Amy was super welcoming and helpful despite being off the clock. The measuring and ordering process was simple, well explained, and timely. Their experienced team made installation a breeze. They even took care to carefully carve around one tile of our existing backsplash in order to get the granite edge flush against the wall. We are absolutely thrilled with our update and amazed at how affordable it was!!

We were initially happy with the service, which included counter templating and install. However,…read morewe've contacted this business three times for support with cleaning, resealing, and modest repair and they have not responded.

Stay away from this company when ordering cabinets. Tried to get them out at my house to fix a…read morecabinet door after a little after 1 year and they just kept giving me BS. They would not come out to look at the cabinet and there apparently is NO warranty on the cabinets, so you are better off going with a more reputable company. Someone that stands by their product. Instead of trying to resolve the problem and make suggestions like any other company would do they just said that the cabinets that they sold were cheap. This was not what was said when I purchased the cabinets. Had a very bad experience and they came across as they DO NOT CARE. The conversation started out by they would send someone out then it led to not sending someone out that there would be an extra charge and I asked how much and they said they would have to look at it. Then the conversation led to they sell cheap cabinets and apparently there is no warranty. They do not know their product line like most companies would. I am going to report this to the BBB as I am tired of companies promising everything when you buy and later when you have an issue NOT ACTING OR NOT CARING.

Caputo Design & Tile helped us with a complete kitchen and 2 bathroom remodel. Gina was great - she…read morelistened to our thoughts and then made suggestions. Christian is wonderful as well. They both worked so hard through the whole process. Soon, we will start a 3rd bathroom! There is no one else I would recommend!

New to area & received great, courteous service. Appreciated that they had a mask on. I never had…read moreto leave my home. Installation was quick - everything fit like a glove. Would use them again.

The customer service is exceptional. Carl is an expert. Very satisfied with their product ,…read moreinstallation and service!

"Boutique Home Improvement Store."…read more When it comes to home improvement stores, Ace Hardware isn't high on my list. However, at selected stores, they offer knife sharpening - which brought me to this particular location. Apparently, the knife sharpening machine is an infrequently used options - as the called associate needed some guidance on how to use. Also, there are size limitations, as my cleaver was too large for the machine. While I waited for the sharpening machine to work its magic (8-15 mins approx), had an opportunity to look around. Emphasis on the amateur backyard BBQ'er. Large spice section and a solid options for grills. Store is small, but I gather there is an emphasis on a more boutique home improvement experience. Price for knife sharpening was approximately $6.99 per knife. Staff friendly and store pleasantly laid Out. Home improvement: 3.7

Called them and asked them if they cut glass. They said yes, when you come in see us at the front…read moreand we will get it taken care of for you. I said I am on my way, see you in 10-15 minutes. I get there and said I have the glass pain to cut to size. The guy told me I would have to leave it , the glass cutter is not here today. ???? I said I just called and they told me to bring it in I could get a pain cut. He said you can leave it and we can have it for you tomorrow. Well I need to have it done today , as I have to have the window fixed. I said I wish you would have told me when I called, I would not have to drive 15 minutes for nothing. Poor customer service. I am very disappointed in Westlake Ace Hardware.

This company is AMAZING! From the first call for the estimate, to the template and the…read more Install....Nothing but professionalism and seamless service! I love my kitchen and can wait to have the holidays here again! Thank you, AMANDA and GRAY for the help

Bottom line: Poor Service, Poor Job,…read more I'm a big supporter of locally-owned, small businesses, however this company was a huge disappointment. I made a morning appointment so that the countertops could be measured before going to work. That morning no one showed up as scheduled. When I called Becky, at the office, she said that she couldn't find my phone number to inform me that they could not measure my countertops as scheduled, because one of their workers called in sick. That should have been my first clue... But again- I wanted to support local, small business, so I rescheduled... In June 2013, they tore out the existing countertop and in doing so a portion of the side panel on one of the lower cabinets was damaged. I sent a picture to the owners and they informed me to contact Kitchens and More and that Kitchens and More would replace the side panel. That's it no more follow-up, nothing- Kitchens and More had to order a side panel and because they were busy with other jobs could not schedule to fix my cabinet until 7:30am, 1/21/2014. No one showed up at 7:30 -- when I called Kitchens and More, they said they had tried calling me to confirm the appointment, using the phone number provided by Upon the Rock and no one answered. Of course, Upon the Rock gave them the wrong number! Seems strange since I gave Upon the Rock my phone number and email in order to get the estimate for the services... I would never recommend this company.

Working with Wakefield Flooring was a mess, with James being really rude to me, but I can deal with…read moremen who get frustrated when mistakes happen (like them having us move items back into the house before the job was done and James taking pictures of one pair of underwear on the floor, having fallen out when we were moving laundry, and harassing me with that to say we were slobs, when they weren't even supposed to be at the house that day). James will likely reply to this with a he said she said sort of shaming, but this next problem is indefensible: now our flooring is breaking and they won't respond to me when I've tried to contact them. I think it's a manufacturer error, but it could be installation. I know my daughter's motorized wheelchair is part of the wear, but they knew we needed something that could handle that. The LVP boards are lifting and the corners breaking. It's troubling that they won't stand by their work or help facilitate communication with the manufacturer. (Also, if anyone knows how to get in touch with Nuvelle flooring, who made our LVP, I'd appreciate it!) ((I do see James likes to post personal emails to make himself look innocent here. If you saw all of our emails and knew that they cleared us to move items back into the house before they were completely done with the job, whatever he posts out of context in response to this is carefully selected to make himself look good. The real question for him is "have you responded to Shannon about the damage and pictures she has sent you?" He hasn't.))

never flished work horrible job horrble to work with and then wanted to sue us for his bad…read morejob......i can show photos of water stains never fixed and moldings never put in and wanted to be paid for.........beware its that bad!

Great experience with Jeff Armstrong and team! We just had…read moreour master carpet replaced. Great prices and quick service.

We bought a new house that had Shaw engineered hardwood floors in some areas and carpeting in other…read moreareas. Our daughter has allergies so we needed to get rid of the carpeting. We found Preferring Flooring on the Shaw Website. Preferred Flooring did a great job. First, Shaw is a little weird because they don't offer the same products to the consumer market that they offer to new home builders. Preferred Flooring found us the equivalent Shaw engineered hardwood that matched perfectly. Second, they did a great job installing the floors including removing the carpeting from the stairs and installing and staining the stair treads to match the Shaw engineered hardwood. Third, they gave us a reasonable price and came in on budget. We also had them do a little tile work in the master bath, which turned out great. Their salesman Jeff Parker is great to work with as are their installation crews. We highly recommend Preferring Flooring and would absolutely use them again.