Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Needed help with DE filter. Philip came the next day and fixed our pool problem in short order…read more Very knowledgeable. Very reasonable price for service. We will definitely call them for further service and support.

Had our pool resurfaced. It had never leaked until after the resurfacing. Had to add 2" of water…read moreevery other day. Pay some leak specialist guys $375 to discover the leak around one of the new jets. Charles refused to take any responsibility or even reimburse the $375, not even mentioned about the wasted water.... He said the plaster has a 30 day garante, but when it was fresh he tells ya over and over it requires 90 days to cure. No care instructions or any other contact after that last payment. No after the sale support. Glad it wasn't anything huge, as I now see others have experienced. Lost a customer and Lots of referrals over $375.

In April of last year, we had our pool redone and "fixed" by this company. However, within four…read moremonths, the same large crack that was "fixed" had once again begun leaking water before summer had even ended. The company sent an employee to "patch" the crack, but unfortunately, the patch was ineffective, and we are now unable to contact Charles. We paid a significant amount of money for this service, and it was ultimately a waste of our time and money. We strongly advise against using this pool company, as they provide a poor service and are not worth the cost. He has now tried arguing with our Facebook review claiming we were made aware up front that their work would not guarantee a fixed pool. This is completely untrue, Charles is making up excuses and lies. We were told the remodel would last 20 years and they do them all the time. He tried stating we had other bids and were told the same by the other companies which is also a LIE. We took a chance on his company because he was the first and only to answer and come out to the house. Please save your money and go elsewhere with your business.

Highly recommend. Hired to come out and clean the pool deck. Work was done and met my expectations…read moreand had zero issues. Thank you.

Last year we had an inground pool built and struggled through the year with the upkeep. Going out…read moreevery few days and skimming for leaves and bugs was one thing, but fighting to keep the water clear became too much. We ended up closing our pool down earlier than we wanted and after taking the cover off a month ago we were greeted with a filthy, green mess. It wasn't easy as the first trip out he spent the better part of the day dissembling and completely cleaning out the pool equipment. There were clogs in several areas from leaves that had blown into the pool and the motor was not running efficiently to move water. In just a few weeks Stefin with Near Southside Pools has the water clear again. Against my better judgement (only because the water was still cold) my son was in the pool this last weekend. Really looking forward to the summer where where will be able to just enjoy the pool and not have to worry about the maintenance.

My pool has looked great since Sun Valley started servicing it weekly. I highly recommend them.read more

Our pump was not working, there was winter silt in our pebbleteck pool so I decided at our advanced…read moreage we should treat ourselves to a pool service. Fortunately ,only the reset button was needed to start the pump. Watching the pump, filter and everything working perfectly for at least 5 minutes I went in the house because the tech had not brought the vac. to do the pool. 1/2 hour later I realized he was still here and went out to see what was going on. . Within seconds the Jandy valve burst spewing water. He had one in the truck. When the Jandy was replaced all of a sudden the pump was leaking. When the pump was fixed 2 days later all of a sudden the heater was also leaking. Everything had been purring like a kitten and now everything had a leak, even the pressure valve on top of the filter. I have nothing else to say.

The worse...buyers beware! This is an unethical business owner that doesn't complete his projects…read more We started a pool build in the summer of 2024 that is very incomplete but unfortunately, paid in full. Therefore, he is nonresponsive and when he does respond it's usually a lie! I'm aware of several other customers in the same situation....pool started but incomplete with no plumbing, electrical or pool equipment being delivered. This is theft and being pursued through law enforcement and court proceedings. My best advice to anyone looking for a pool vendor, stay clear of Ray Lozano and Omni Pools/Kalcon Projects of Benbrook, TX. He will spend your money elsewhere and will NOT finish the job. Fraud!

The reviews on this site are the polar opposite of my family's experience. We started a "remodel"…read moreproject and wrote the first check in February. Eight months and 70k later we still have work that's not completed, one feature has been torn apart for months and equipment not delivered. I have repeatedly tried to engage Ray to complete the work but haven't heard from him in weeks (which is normal). It took a letter from our association to get Kalcon and Omni Pools to remove all their construction debris from our yard which literally sat there for several months. Buyer be very aware, I have found Kalcon and Omni pools to be dishonest and very willing to take money without performing the services promised.

Quick estimate and quick to complete the upgraded automation. CK beat 4 other estimates and did…read morewhat was needed to get the job done. The tech took the time needed to explain how to setup and use the new automation. Great experience from beginning to end.

Just like the car dealerships. Seems like their main objective is to UPSELL as many services as…read morepossible. They said my backwash plunger valve needed replacing. $285!!!! The part cost $50 on Amazon AND it took me less than two minutes to replace it! Filter must be cleaned -- $150 -- The pressure gauge wasn't even reading 15 PSI. I cleaned it myself but it didn't need it. Your auto chlorinator is not dissolving the tabs. It needs an evaluation. They want to charge additional fees to see if there is something wrong with it! Chlorine levels are high. WTFF? They say they vacuum every time they come out. Their vacuum is battery operated with a netted BAG! Same thing as the Polaris - it picks up leaves but sprays the dust up into the water for the filter to pick up and leaves your water cloudy (they should be using a hose that connects to the filter).

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

Very bad customer customer service. Doesn't return your calls. They don't train their employees…read morevery well and say they clean baskets and don't. Don't waste your money with this company.

My pool pump motor died on Black Friday of Thanksgiving weekend. Ugh!!…read moreI immediately called who I had used before, which was Mid Cities Pools who claimed to be open. But never heard back. I'm actually glad I found Pony Express instead. I liked working with Zach the owner. He is easy going and polite and did use his mask when I was around too. I asked for an estimate ahead of time and he had no issues giving one. That made selecting his business over others very easy. He also will let you pay via credit cards or cash/check. Again very easy to work with over others. When Mid Cities Pools never called back on Friday or Saturday, I started worrying about the freeze warnings I heard about coming on Sunday. The one thing I did learn is no one could actually replace the motor on a Sunday, or at least none that would work in the Mid-Cities area. Because of the freeze warning, Zach offered to at least come out and bleed the lines in case of freezing. I felt that was such a cut above others. I ended up not having him do that, but I can tell you that after finding out how few pool repair companies work on a Sunday in a major cities like the DFW area, I was shocked I couldn't pay anyone extra even to do the work. So pray you don't have pool motor issues with a freeze coming on the weekend. I would have given Zach 5 stars if he could have replaced the motor on Sunday. But I would give 4 1/2 if I could. I'm not sure how with Yelp. In the end I found the Pony Express's pricing and the length of time it took for Zach to complete everything to be right on point with what Home advisors and Angie list said it would take. Bottomline around 3 hours of labor(include drive time) with the pump motor ran $535 w/tax. Again, that was at the reasonable rate listed by Home Advisor and Angies List. I had one company price me $1200 and not even for getting it in an emergency on Sunday either. That would just be the price. So as you can see I really looked into finding someone to do the work and for the going rate. Zach was that person. I even plan on having him come back to fix another issue I was starting to have with my automatic chlorination system. He was able to look at it and give me 2 options for fixing it. My pool was installed in 2000 and this is the original system. The motor was more than 10 years old so I knew it would go soon. All in all I'm happy I found a new pool company to use, because even after calling and leaving more than one message for Mid Cities pools(one on Friday at 1pm and one on Saturday too) they finally called back on Monday. They called to say they no longer do pool equipment repairs. If they had a voicemail system and not an old answering machine they might have gotten my message on Friday and called me back ASAP. I left messages on both their phone lines too. Remember this is late November with a freeze warning coming that had me starting to panic. Mid Cities just did nothing during working hours and their machine didn't say they were closed on Friday either just closed over the weekend. I honestly think you will be very happy if you use this company. Zach really was very knowledgeable too. Thanks Zach for a job well done.

I recently contacted Guardian Pool Services to investigate a potential leak in my pool. They…read morearrived around 10:00am and had the issue diagnosed and corrected by 10:55am! I have used their services in the past and have always been extremely satisfied with their pool knowledge and service. They are a great asset to pool owners in the DFW metroplex. GB

Absolutely the rudest company. Guy told me "I was stupid." What company calls a customer stupid?…read more Had a puddle by the pool equipment. I needed an estimate on what it would cost to fix the problem. They didn't give me an estimate, but I wouldn't of used them after he called me stupid, didn't tell me the problem but sure wanted the $495. They did nothing about repairing or identify the problem. I wouldn't recommend them at all.