Our pool remodel was seamless and produced a beautiful final product. During the design and…read moreproposal phase Craig answered all of our questions (even if we asked multiple times) and seemed to genuinely care that we got exactly what we wanted. Some of his ideas, like a spray deck, transformed our pool deck. He gave us many tile and plaster options and never tried to persuade us to use a more expensive product. During construction the workers were always courteous and kept our backyard clean and uncluttered. They worked quickly and efficiently. I would recommend Craig to anyone thinking of remodeling their pool. He was always courteous and professional, including answering questions after work was complete. We love our new pool!

Craig Cameron of Natural Water Environments was highly recommended by my brother, as Craig…read moreremodeled his pool a year ago and was very pleased with the quality and service he received. We had hired a local pool company from Plano to remodel our pool and had to fire them due to lack of performance and poor workmanship. When we reached out to Craig and explained the situation to him, he was very empathetic about what we had gone through with the other pool company and he reassured us that he could repair the damage and remodel our pool. As an experienced, licensed pool contractor, Craig pointed out the improper techniques that the other pool company was utilizing to remodel our pool and explained the problems that we would have encountered. Craig was able to start our pool remodel ahead of schedule and we were swimming two weeks later. The pool looks even better than we expected and we are very appreciative of Craig for taking on the mess that another pool company left behind. We would highly recommend Natural Water Environments. They are a licensed, professional, knowledgeable and experienced pool contractor. Learn from our mistake, always use a licensed pool contractor and check their references.

Don answered our phone call & was able to help us determine the problem with our pool quickly over…read morethe phone. We were able to set up an appointment for the next day (we called at 4pm & told him no rush). He came out & assessed the pump (it was noisy) & the pool filter (the manifold was cracked). He replaced both & cleaned the filter for less than $400. We couldn't have bought the motor for much less than that on amazon. Excellent customer service. Would highly recommend!

Aqualine Pools in Azle delivered outstanding service. My pool equipment had a leak and a cracked…read morebooster pump, and other companies told me it would be a two‑week wait. Aquialine sent Brian O'Neill within a week, and he fixed everything quickly and professionally -- even got the repair covered under warranty. Excellent team, excellent service. Highly recommended.

Charged me several hundred more than quoted for on a pool clean out... then complained I didn't pay…read morefast enough and auto charged my card on file... After going with a different company to install my pool tile and pebble tec because they were about 10k dollars cheaper I was filling up my pool and noticed as I was cleaning the filters, all my lines were still clogged with mud and slime that was originally supposed to be cleaned out when the charged me 1500 bucks to do it.. no my pool is full of clean water and the lines have this crap in it!! (I bought the house with the pool looking swampy already)

Southwater Custom Pools built our pool this spring (2024) and we couldn't be more pleased! They…read morewere open and honest from the get go, they explained everything in great detail, and if we didn't understand something they didn't make us feel uncomfortable with asking again. Dillon and Fallon both walked us through our pool build and we highly recommend them! They've built two more pools for our friends after ours was completed. Give this company a call if you value honesty, integrity and great work.

Blake is amazing.... he fixed my green pool that I let get outta control... great personality,…read morevery friendly and prices are great as well. I will only be using Blake from now on... the best pool company I've used in the DFW area and will be recommending him to all my friends with pools. Thanks for the excellent work Blake!

Blake did a great job with my pool! It was cloudy from dead algae and they stopped by in the…read moremorning. By the time I got home, my pool was clear and sparkling! He responds quickly to inquiries and is so courteous and personable. I had such a great experience

Horrible service. They damaged my lawn with their big Silverado too…read more Would not recommend to even an enemy.

Mike Ostermann always provides great service. I messaged him a picture of a burned out capacitor…read moreon Sunday and he replaced it on Monday. Now that's timely service ! He has upgraded my motor, pump, and filter and replaced cartridges on several occasions. I can always count on Mike :) And reasonable prices, too !

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We bought a new Vita Grand 7 person spa from them and they were wonderful! Joe was very helpful and…read moreknowledgeable, helping us decide which one was right for us. They did the electrical work, installed the tub, and waited to ensure the chemicals were put in correctly by showing us what to do - all in the same day! We definitely recommend JR's Spas to all of our friends!

Always 5 stars at this place. Chris helped me yesterday, and as with every team member at this…read morelocation, provided excellent service. Leslie be honest, please is the best pool supply store in town.

Help us over the phone and guided us to find certain parts for our pool cleaner. He came into the…read morestore and picked up our parts. Helpful, friendly, and professional. Really nice store great crew.