Don answered our phone call & was able to help us determine the problem with our pool quickly over…read morethe phone. We were able to set up an appointment for the next day (we called at 4pm & told him no rush). He came out & assessed the pump (it was noisy) & the pool filter (the manifold was cracked). He replaced both & cleaned the filter for less than $400. We couldn't have bought the motor for much less than that on amazon. Excellent customer service. Would highly recommend!

From the owner: Specializing in: - Spas & Hot Tubs-Repair & Service - Swimming Pool Weekly Maintenance - Swimming…read morePool Repair & Service

The manager (I believe) herself is very rude and told me 2 days in a row completely different…read morethings I needed and charged me nearly $100 both days. Also bad mouthed other customers that were in right before me for having questions.. which is her job. Absolutely won't spend another dollar here.

Kathy C is an absolute GEM!! She helped locate a part that was time critical for me. She has also…read morehelped me in the past. She's always friendly and very helpful. She's the reason that I will only go to Leslie's for my pool needs.

Great prices, excellent work, always patiently answers questions. Highly recommended!read more

We stopped in Miko's after we'd been battling algae in our pool for a few weeks and were having no…read moreluck with the products and techniques another pool place had sold us. WIthin 1 day the algae issue was resolved. The owner even had us come back and gave us some tips and some additional product at no charge to deal with cloudiness. I really believe they saved our pool!

We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.

I will say that he is knowledgable about pool maintenance and pool equipment. What he doesn't seem…read moreto appreciate is that homeowners have budgets and that we need some idea of the costs associated with home maintenance costs; including maintaining a pool. He thinks that he should not be questioned about his billing practices and believes that you should pay whatever number he comes up with without question. Simply telling a customer that chemical prices fluctuate, and pay whatever I say, is untenable. I also didn't appreciate him trying to goad me into a discussion about politics by saying more than once: "the price of chemicals have gone up since Biden became President." Just tell me how much it will cost to clear my pool, I'm not interested in your political views! He will never tell you how much you can expect to pay per month, only give you some a wide "possible" price range. Also, his utter arrogance was also a turn off. When I said he was too expensive or that questioned the basis for his exorbitant billing practices, he arrogantly told me that: "You want the best services for the cheapest price. And it just doesn't exist. You will always get what you pay for." In other words, if I don't use him and pay his unsubstantiated costs, I will not find other quality pool maintenance service providers. Finally, I offered to pay for July ($500!!!!), but not after, and then he immediately dropped me as a customer and charged me $274 for 1 visit; and my pool still had dirt on the bottom of it. Be careful in dealing with him, his knowledge of pools and pool equipment will distract you from his unqualified and unsubstantiated billing practices. I know he'll get on here an attack everything I've said, further showing his arrogance and inability to listen to customer concerns. Fortunately, I've kept all of the text messages between us as proof of what I've said.

I am more than pleased with above and beyond pool services. The owner is highly responsive,…read morefriendly, professional, and a good communicator. Regarding the pool, he brought it back to life and addressed all issues on the first visit. Give them a call if you need help and tell them JP sent you.

Please, report this business which is harassing me. This goes beyond any reason. This guy defrauded…read moreme unbeknownst to me. And was paid in full for his fraud. He spray painted the pool filter and then said I had asked him to do that to make it look pretty. Yes. Pretty scary guy. Police has been advised. Stop him from contacting me.

Bad experience!!! When I called to make an appointment for a quote I did not even get that far he…read morewas first of all very rude and he was very annoying in the sense of he did not want to give me his name when the caller i.d. said his name as mr. P. Stolles and he was saying he does not need my money. All I know is he must disrespect people were ever he goes he acts unrealistic and does not know customer service skills by simply disagree and walk away. Please do not use this company because he cares is how to line his pockets with people's money he acts like a real devil with his devilish assumptions and bad stench of bad service. I ended using one of his competitors with a better price and customer Service skills

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

Outstanding customer service!! Justin and his team are professional and do what they say and that…read moregoes along with way with me!! highly recommend!!