I was very pleased with the service we had today. Don was very nice, Knowledge and extremely…read morehelpful. this was our first time using them and I can honestly say we will continue to use their services Going forward. Great company

I had called Brightstar Solar to my home it investigate an issue with what I felt were under…read moreproducing panels. They came out and confirmed the issue. They also spent the time to teach me about the different components of my system, and fixed my problem. I bought my house with the panels already installed, so I did not know what my base line should be​. After Brightstar came out, I am producing more solar that before. Would absolutely recommend them.

Believe the reviews, Isaksen is phenomenal! After conversations with 8 different solar installers…read moreIsaksen stood high above them all across the board. I was immediately connected to a human vs. an AI bot and have been guided through the process by the entire way. Randi had been my trusted guide and has been incredibly transparent the entire way. From the honest sales, pricing, and "human-centered" payment structure their approach to sales and support truly sets them apart. My install was smoother than I could've imagined and the install crew was informative, honest, and methodical in their set-up and clean-up. Deepest thanks to Cody, Jay, Mike, and Sean for getting us set up and running. Highly highly recommend and would work with them again.

Got one reply. Wrote back and never heard from them again. Project is a small and easy one…read more Guess it was not worth it to them. Would have been nice to have been told that instead of being ghosted.

This past summer, we had a section of our roof replaced. The job was done quickly and cleanly with…read morelots of communication and just plain old professionalism. -- At the same time, we had some work done on our laundry. This involved a vent pipe being run through the roof. -- This winter we had some leaking that looked like ice dams. We called Golden Group and they sent some people over. They quickly diagnosed the problem as something about the gasket around the new vent pipe (not ice dams, yay!). The problem wasn't caused by them, but they fixed it anyway. -- The bottom line is: good quality, speed, clean, professional, and excellent cuatomer service.

Excellent experience. Highly professional from the very first interaction. John was my main point…read moreof contact. Excellent service. They were not the cheapest quote, but they were the most thorough and well-thought out. Scheduling, payment and installation all went like clockwork. Exceptional crew, highly efficient and professional, cleaned up well. Excellent communication throughout. Got a beautiful new roof that I'm very happy with. Highly recommend without reservation.

Ed Varnum has great understanding of electrical issues and has great suggestions for improvement…read more Ed and staff are very prompt, professional and friendly.

SO AWFUL!! Completely untrustworthy liars. I made an appt for a $49 "service call" for Friday,…read moreand actually moved/cancelled all my patients for that day to make it work, as that was their first available time. I'm re-doing the kitchen, need an electrician to bring it up to code-- and I wasn't sure exactly what I needed done. (Because they need to know.) I called 3x the week before to confirm the appt. Two days before the scheduled appt they ask me to move it up a day, to Thurs, the next day. I say fine-- thankfully I had cleared that day too. I then hold off doing work on my floor so the electrician will be able to walk on it the next day. I ask if the electrician will be able to do any work on this "service call" but I now hear that the "service" described is just giving a quote. The receptionist says she'll find out if any other work can be done. I'm surprised that the appt wasn't booked with this in mind, as I had requested. Anyway, she calls me back when I'm in the middle of work, and says she needs to hear back by 4pm (in 10 minutes!) whether I still want the appt. Then she calls the next morning to say that appt is gone, as is the Fri appt! At this point, I don't trust this company AT ALL. I never said I didn't want the appointment. An appt had been scheduled. If someone calls the customer to say "I need to hear from you in the next 10 minutes or I'm not coming tomorrow" that is pretty outrageous. Perhaps worst of all was hearing her lies defending this unprofessional, unreliable, deceitful practice the next morning when she informed me she cancelled. She said she'd been trying to reach me. If this were true, why was I not informed every (any?) time I called? This is not the way to run a business. Also, requiring that the customer know exactly what is necessary before booking an appointment is not the way to run a business. Charging $49 for a quote but calling it a "service call" is not the way to run a business. Nor is lying. But moving and then cancelling an appointment capriciously, with ridiculous rationalizations, is so disrespectful and unprofessional. DO NOT TRUST THESE PEOPLE. It messed up my work schedule, and my whole kitchen remodel schedule, delaying it at least a week. In the future I'll call an electrician who can answer my questions directly, book his own appointments, is straightforward and honest, and doesn't charge for a quote and call it a "service call."

The company is responsive and they do good work, but I didn't see any benefit at all from solar hot…read morewater. I track my energy bills and there was no difference in our oil usage between the years before NESHW installed our system and after.

The installation of the system was fine and the system ran well for 10 years. Then, right after…read morethe warranty expired, the problems started including leaks from pipe connections, the tank and valves. The system stopped heating the water in the tank. No one responded to several email and phone messages sent over several weeks inquiring about service. Buyer beware!

Devlin's installation of a Tesla Powerwall at our Cape Cod home succeeded but was a complicated…read more experience. Of the dozen installers Tesla recommended (after two years on Tesla's waiting list), only Devlin responded offering a quotation. Their price was compatible with the general install market (well known to be overpriced). The sales process was quick and offered us responsive opportunities to customize the installation. The move to installation planning and scheduling would have failed of its own accord due to turnover of staff and their chronically ignoring emails and voicemails. No one ever picked up a phone. Using extraordinary strategems for five months we were finally able to secure an install date but it was cancelled the afternoon before the promised date. A second promised date months later was also aborted during the afternoon before the promised date. In both cases this was because the schedulers had not secured a battery when they committed to a date. As we had already paid more than $16,000 eight months before, we had to invest more extraordinary effort to secure an install within the tax year to obtain our tax credit. When Devlin secured a battery the installation turned out to be technically and artistically excellent. We are very pleased with the result, though owners have to read up and think carefully about how to configure the Powerwall's charge/discharge configuration, which is not explained, not transparent, and not intuitive. With these caveats we conditionally recommend Devlin so long as the intending customer fully understands the lengthy and strenuous effort required to complete an install, given the marked contrast between the firm's technical and management competencies evidenced by our experience. Difficult as the experience was, we would never have been able to install the Powerwall had Devlin not bid on the project. We have corresponded with the owner who is aware of these problems and who may move to resolve them going forward.

I will update this review as needed. I contracted and gave a…read moredeposit to Devlin for an energy system 10 months ago. The system was finally installed a week ago, after paying Devlin 95% of the total cost, but the Town inspector did not approve the installation so the system is not operational.

Green Power Energy recently installed solar panels on our roof, and the entire experience was…read moreexcellent. We appreciate their commitment to helping society transition to clean energy by flooding the grid with solar power. Hopefully this leads to more innovation in energy storage. GPE's production estimates have been conservative so far and their point person, Matt G., was outstanding throughout the process. We would recommend them.

I gathered four estimates before selecting Green Power. Their proposal was the most competitive,…read moretaking into account both the terms and interest rate of the financing. The entire process was seamless; they provided a clear overview of each step and responded promptly to all my inquiries. After over four months of use, the solar panels have performed in line with Green Power's initial projections, which was one of my main concerns. I recommend Green Power Energy if you're considering getting solar panels. If you're unsure, request a free quote and ask your questions--they did not pressure or try to "close" me. I collected all my quotes, compared them, and then called them back when I decided.

I have been in the trades my entire life, and the last half in customer service. While I tried my…read morebest to make my customers has happy as possible, I learned that working with Jeff and his crew at Mass Renewables made me look like I needed to go back to school. The knowledge, the professionalism, the timely fashion by which they kept their promise for completion leaves me speechless. They told me they could and they did, no questions asked. When it came to answers about my system, there is never a hesitation, always an answer, one I can understand, and feel I continually work with the best. Talk to any solar company then talk to them. You will say,why didn't I talk to them first! My thanks to Jeff, Mike, and the entire Mass Renewables staff and crew

I absolutely loved working with Mass Renewables! The clean and professional work done was above and…read morebeyond my expectations. Their consultative and pragmatic approach to fitting my into the best possible deployment has allowed me to capture the most sun and get the best bang for my buck. I had site visits and quotes from 5 vendors and found Mass Renewables to be the most competitive right off the bat. No pricing games or leasing gimmicks to try and get me to pay more than I should be. Also, the most thorough site plan out of all of them as well. Mike was absolutely amazing, and my sales rep Dianne had the best approach to the whole process out of all the other ones that I worked with. Hire these guys! You will not be disappointed. -Armen

I hope your system never needs a warranty service. impossible to get a human on the phone and wait…read moretimes are apparently 10-12 weeks once someone deems it worth it to respond to emails. there goes this year's peak production. you might be better going somewhere else.

We had a Sunbug system installed in 2019, and until this year I would have rated them 4-5 stars…read more The system was a good value and the sales and installation process back in 2019 were positive. But in January we noticed that one of the panels wasn't producing. We contacted Sunbug's service department, who did some remote diagnostics and hypothesized that the issue was caused by a faulty optimizer. They said it would be a few weeks before they could visit to perform the service, so we anticipated seeing them in February or March. After 6 weeks of radio silence, we followed up and were told they had us scheduled for April 14. The day the service was scheduled, we were informed that another job was taking too long and they would have to reschedule for the following week. After a few more weeks of silence, we followed up again. This inquiry was ignored, so 10 days later we followed up again. This time they said there was no update -- they were just too busy to do the work or provide updates. I had asked if they could recommend a partner that might have more capacity to service and was told no but that I was welcome to shop around. I am sure demand for solar is very high and qualified technicians are hard to come by, but I can't think of another situation that has taken approximately 6 months (and counting) to resolve after an initial estimate of "weeks." And the lack of information and tone of annoyance at my monthly inquiries has been discouraging. I wish I could still recommend Sunbug, but I would caution that, at least as of this review, they seem overwhelmed and out of ideas for adding service capacity or communicating accurately about their ability to service their systems. Having operated a business during periods of peak demand and service disruptions, I can't overstate the value of proactive communication about the cause of an issue, the plan for improving the situation, and guidance about what to expect when. Silence and "Sorry, no update, feel free to look elsewhere," do not inspire confidence. We are actively seeking help from other service providers, but it looks like we are going to be stuck with a non-producing panel during the peak production season.