they sold me the perfecting primer and then did not give it to me. I got it after my spray…read moretan but that of course was too late. Very disappointed for the money I spent.

I absolutely adore this locations staff! They're always so welcoming, educated on the newest…read morelotions and best ones to recommend for your preferences (tingle, no tingle, best for tattoos etc) This location is always clean and tidy, as well!

I will never return here. I purchased a package and the following week the had a sale and would not…read moregive me a credit. They should let a person know if there will be an upcoming sale. This place is annoying every time I have gone. They are always trying to push products on you and one of the girls is seriously rude and acts like she has no time for you.

I want to start by saying that the tanning beds themselves have always been clean, and work very…read morewell. The girls upfront have always been kind and welcoming.. BUT very pushy with lotion sales. To the point it just about ruins my experience when I walk in. I understand there is a quota to meet. I myself have worked at a tanning salon for a few years. But when someone says "no thanks" once, that should be it. I think I have to say no 3-4 times before getting somewhat of an eye roll, and then being told that I shouldn't be tanning without one. I will most likely be going someplace else for now

As I stood in line for more than ten minutes today while the employee signed someone up for a…read moretanning membership and talked them into lotion I realized how it makes no sense to have fast beds but to make customers wait in line for so long and take our time talking us into purchasing products even when ours are new and full. They don't do anything fast they don't accept cash and it's pretty ghetto

I have yet to have a bad experience since returning - I originally went to the Ankeny location &…read moremoving had resulted in being able to go to Des Moines. It is SO incredible, the beds lights are actually bright & your time is genuinely well spent there - meaning, there's no need to overcompensate by adding minutes to attempt to get your actually glow. I got to unfreeze my account & start up at my incredibly low price from 3 years ago with no hiccups. Everyone was incredibly kind & the girls were super knowledgable. I truly look forward to coming in.

It's ok. Only came here because the tanning place by me closed. Where are the garbage cans? If…read moreyou see me leaving trash in the room, don't get mad since you don't have trash bins. Very weird.

City tour if you've not been there in 3+ years…read more I'm not big on vanity, but I am big on self-care and the red light is amazing. The vibration plate is awesome. The Hydro massage is great, love it. If you do do a clear 2 spray tan just know that it will puddle around the inside of your wrist, and you will have to exfoliate

So disappointed in the way these girls treated me when I came in trying to cancel my membership…read more When I joined, I specifically asked if I could cancel at any time. She assured me I could, no strings attached. I later learned that's wrong. You have to wait until the first AUTOMATIC billing cycle (aka you must pay for 2 months before being able to cancel). I asked the right questions when joining, the employee steered me wrong, as a customer I did my diligence. So when I came in at the end of April to cancel, the employees told me I was wrong and there was nothing they could do. They didn't offer the customer service number, they gave no solution except suck it up and pay. They just sat there acting like I was a fool infront of multiple other customers, speaking to me like I was below them, and just giving off the worst attitude. It's so frustrating to walk in with respect and understanding just to be treated so poorly by employees like that! Beware when purchasing a membership- there is a condition before you're able to cancel, that I wish was properly explained to me when I asked.

Horrible experience. I went Tanning for a month to prepare for a trip to Mexico. My last day I…read moretold the front desk to freeze my account. The gal told me she would. I get charged the subsequent month and then the month after that. I called them and they gave me a customer service number to call. Customer Service tells me I should have been given a piece of paper with a reference number. Well I received no such thing. It turns out the front desk gal didnt even freeze my account. Customer Service denied me a refund saying since i didnt get this piece of paper they cannot refund me my money. So in short, because of this location's mess up, i am out $160 and Sun Tan. Truly awful.

While I still love this tanning salon, I feel customer service is deeply lacking when they fail to…read morestand behind the products they sell. The contract requires that I use their overpriced lotion. I paid approx $70 for the one pictured and about half way through the can the entire assembly fell apart while I was using it. I left it at the front desk for the manager since she was not in. The next day I asked about it and was told the employee only put my name on it without an explanation. They then wrote a note. When I went back again a few days later, they texted the manager and she said they would not replace it. I have also had two incidents where machines didn't start. I had to get dressed again because no one answered the phone when I tried to call.

I have visited the Urbandale location for a few years now and have loved it - that's why I continue…read moreto return. I recently purchased a 30 day tan package and after 2 weeks I will NOT be returning to this location. The lady forgot to turn on my bed twice - within a 2 week time frame. On one occasion I had to redress and walk back to the counter to request my bed be turned on. I sent an email through their 'Contact Us' on the website and NEVER received a response. Very poor customer service in my opinion.