RSC is not as big as Sunbelt, nor does it have the amount of equipment available. But, they are…read moremuch easier to deal with at times. They are definitely not as busy as the local sunbelt locations. Which improves customer service and how long it takes you to pick up equipment. For me the location is a little out of the way. I do however make up for the drive with how fast they are at getting you out of there.

One of the worst customer service units ever. Russell was not only rude but condescending and could…read morenot help with any services. Was transfered to another person who when I asked for Russels voicemail was hung up on

I had to trim up some shrubs around my house and this was the closest tool rental location. A young…read morehandsome man named Nick helped me through my lack of tool knowledge. He was so helpful and so easy to talk to! I will definitely be going back for all of my yard work necessities.

Decent service but very expensive! Unless you are willing to leave your mower there for 3-5 days…read morewhich is their Service Level Agreement @$150/hr., you will have to pay their "Stop Shop" rate of $195/hr. Given I needed my mower back that day, I decided to pay the higher rate. Within 20 minutes, they rolled out my mower and said it was ready to go. When I looked at the final receipt, I noticed they had also charged me an additional charge of $10.95 for "Shop Fees"! When I asked why the additional fees, I was told it was for "grease, rags, etc."; thus, bringing my total bill to $115.00 for what took only 15 mins to repair... unbelievable and never again!

Took my riding lawn mower in, last year in the spring. 6 months and $500 later they told me they…read morefinally had it ready. When I picked it up, it was still not working right. To their credit, they did offer to drop it off at my house after they actually did their job, to try and make things right. The only reason I'm going back is because they are the only game in town nearby to do small engine repair.

I've been here a few times to have various equipment fixed or repaired. The guys are always helpful…read morehere and polite, like the old days. I feel they are very honest here and not out to make a quick buck or two. I trust them with all of my lawnmower, chain saw, or washer needs -- they do it all. My last time here they weren't too busy (rare) so they were able to get my lawn mower back to me the same day! I was pleasantly surprised. I will continue to support this business as needed, They're the best in the county!

Great staff. I rented a trailer and since they're closed Sundays, they only charged me for one day…read moreof the rental for a Saturday through Monday rental.

This place is amazing. The annual membership is comparable to a one time rental fee from one of…read morethe big home improvement stores. Their inventory is impressive and it's very easy to reserve tools. I have also purchased a few small tools from the "make an offer" section.

Asheville Tool Library is a home repair person's dream. For $100 a year a member can borrow any…read moretool for a week. That's a bargain, especially when the tools needed are one time use and expensive. This is all volunteer run, so be nice to the people behind the counter and take time to book your tool online from the website before you arrive so that you're sure to get it. No renewals week after week and there are late fees that accrue, so be cognizant of the time rules. You might also consider volunteering to help this organization that helps so many. Don't want to work with the public? Stand at the back bench and fix some tools or accession some of the donated tools into the system. Great idea. Great people. Great organization. Keep it going with your donations.