I placed an order online for replacement closet shelf/rod brackets. Picked them up the next…read moremorning. Got home to SanTan/Queen Creek area only to notice one missing. Called and they were kind and sent the missing piece out the next day when they were doing a builders delivery drop in the area. Would use them again.

I've bought several custom windows & doors from this company in the past, the selection is good and…read morethe quality and pricing even better, however the customer service is horrible and if you can get past that it's worth checking out.

I had a great experience here - very friendly, helpful, and knowledgeable staff. They had exactly…read morewhat I was looking for (steel posts for a shade sail structure I'm building in my driveway. They were even able to cut the pieces to my requested size and weld caps on the top of the steel tubes. Everything turned out great and prices were good compared to what I found when calling around. I will definitely be back for future metal needs!

Everyone is great here at ES! I needed pipe for shade sails and hammocks and Ninas team always…read morewere prompt and great quality product. They even deliver!!! Great company to work with even if you're a small residential consumers

I purchased 3 metal trims in different colors to check against my tile. At the time of purchase I…read morewas told there was no problem returning these items, nothing else was said. When I went back the next day to return, I was charged a returned fee. I was surprised and told the clerk I wasn't told of the fee. The clerk said they aren't allowed to say there's a returned fee as per the owner. Not disclosing there's a return fee discloser is shady especially when I asked if I can return these items at time of purchase nor was there any sign on the wall noting this. It's obvious that i was going to return if not all at least two as I was color matching. I don't have a problem with a return fee policy but it should have been disclosed especially in my situation or a sign posted of such. Bad business call...

Amazing service !!! One of the best customer service I…read moreexperienced in my lifetime. Employees going above and beyond to satisfy the customer .From ordering products that's not available at the moment to making sure those products arrived ASAP. Very professional and knowledgeable stuff , who valued customer business . Alex is truly asset to the company and if I have my own company I would trust that man to be CEO . He has every quality that customer service should have and more. Thank you Alex and thank you BIg D . My family appreciate you partnership in our home remodeling project . Korica Family

This is truly my favorite of the Home Depot's I visit. Ron was right there to help me with my…read moreoutdoor bug issues making great selections after discussing my problems. Great eye contact and if you have more then one Ron there he shared he is 70 years young. Rosa in the plant department took me over to where screens are and helped to find a helper in that department. When I go to other Home Depot's they shy away from eye contact. This one directly helps the customer. My only complaint is self checkout which I think deters from a 100% good experience.

I've had consistently good experiences at this Home Depot. The employees are friendly,…read moreknowledgeable, and always willing to help when I have questions or need to find something. The only downside is that the parking lot can occasionally attract some loitering or other questionable activity. It doesn't seem to be a major issue, and it looks like both Home Depot and its neighboring business are making an effort to improve the situation. Still, it's worth staying aware of your surroundings, especially if you're visiting after dark. Overall, it's a good store with excellent staff, and I'll definitely continue shopping here.

Beautiful showroom, although it's only about 1,200 sq ft. (?) False advertising. We found a…read moremagazine announcing their newly expanded 150,000 sq ft "show room," it's not a show room, it's a huge warehouse and you can't just walk in and look around. We couldn't get anyone to help us. We were handed a piece of paper to complete with our information. Apparently you need an appointment, however the ad didn't say that. We went there because they offer 3D drawings and design. We wanted ideas. We drove 40 minutes and turned around 15 minutes later and went home. Apparently it's geared toward contractors, not individuals. We may use them later, however our first impression was cold.

We purchased $14k of Gila brand kitchen cabinets from Window Depot. Tristen was very helpful. We…read moreunfortunately have to give a bad review. We bought what we were told was solid white oak facings on all cabinets, it turns out to be a plastic laminate covering. We bought fully assembled cabinets and extra facings to cover the front of a panel ready Sub Zero fridge. Turns out the paneling for the fridge is plywood faced with real white Oak and so does not match the cabinets color or sheen. All the pieces we paid extra for fridge are useless as they don't match $$$$. The fully assembled cabinets were not actually 'assembled' they were put together but very few had any nails, staples, or glue. The drawers literally fell apart in my hands. Unfortunately as a DIY long project we did not become aware of these problems soon enough. We actually installed then had a contractor come explain to us why we had such a hard time installing. Not a signal cabinet was square. Are only option was to completely dismantle the kitchen, take apart all cabinets and rebuild them correctly, and then reinstall. Our behind timeline did not leave that as an option. Do not make the same mistake we made. If you buy assembled take out every drawer and be sure all mechanisms have correct amount of screw and drawers are glued and stapled properly. Then take a square and check all sides of cabinets to see if square. I believe Tristan was truthfully and honest with us. I believe he was misled and unaware of the challenges we would face. I blame Gila and myself for not being more conscientious. Ken Clark

Another fine job by Greg and company. We had a few delays because I have a 49 year old place full…read moreof surprises. They leveled my poor kitchen floors and the dining room also had issues. The stair at the landing had to be rebuilt. The tile itself is even better than I imagined and the detail really makes my old townhome look better than it ever has. Many thanks team. These folks work in some very high end homes, I am glad they bring those high end design ideas down stream to my little townhome. It LOOKS so GOOD. Top honors go to Milton for being skilled and wonderful

After reaching out to 5 other companies to remount our kitchen sink with no response, we were…read morereferred to Hard Rock Tile & Stone thank goodness. They were prompt to respond to my request for an estimate, the estimate was reasonable & they scheduled the job for 48 hours later. George & his crew came to do the job this morning & did an amazing job & we very professional. The job did not take very long & I received a revised invoice for 40% less than originally quoted. Quality work, ethical company & I will also be referring them to everyone I know too.

Some good deals Have found some goodies once while…read more You need go often to see differences or products.

Eli at BMO Phoenix has put my faith back in Customer Service! I had an issue with finding some…read morespecialty parts that are difficult to obtain, and Eli walked me through the process. He followed up routinely to update me on the status of my order. He was professional, conscientious, and personable. Great job, Eli!

LL installed Brazilian Koa hardwood flooring to my whole (except the kitchen) house 10 years ago…read more Went back to the same store with a piece of my flooring and the sample of Brazillian Koa they had in the store matched my current flooring. Wanted it installed in my kitchen. The flooring they installed in the kitchen (see picture) is NOTHING like the Brazillian Koa sample they had in their store. I have since learned there are multiple kinds of Brazillian Koa. The sample in the store was not the Brazillian Koa that was installed in my house. I knew the width of the wood had changed, but the color should have been the same. Not even close!! When I voiced my displeasure, I was told I had to open all 16 boxes and inspect each piece of wood or the wood was mine. Hate it! Do not use this establishment!!

I cannot recommend LL Flooring (Scottsdale location) to anyone especially small business owners…read more My flooring was delivered to Scottsdale and then sent out of state without unloading it or even giving me the chance to pick it up myself. I received an email from the store manager confirming I could pick up my order Friday, so both my husband and I took the day off work to make the 3-hour drive. At 4 PM the night before, I was told the forklift was "broken" and my material couldn't be unloaded. When I called, the employee was sarcastic and dismissive, and the manager minimized the issue by telling me to "think how we feel." He then claimed he had "just reordered" my product but when I checked through LL Flooring's customer service line, they couldn't even confirm that. Now I've been told I'll have to wait until October 7. This has caused: * Lost wages for me and my husband * Multiple contractor reschedules (at my cost) * Serious delays in opening my dance studio, which depends on this flooring What's worse: LL Flooring has refused to expedite my order, deliver it directly, or provide an in-stock alternative at no cost even though these delays were entirely their fault. This has been the most unprofessional experience I've ever had with a company. Miscommunication, broken promises, and no accountability. If you value your time, money, and peace of mind, do not trust LL Flooring with your project.