Would not recommend. Made a home ebike repair appointment and received the business generated…read moreemail confirmation. Set the afternoon aside and waited. No call, no show. Phoned Rain City and left a voice mail.. also texted and emailed them about the missed appointment. No word back, no follow up. Frustrating!

Absolutely perfect performance! The guys fixed our grandkids bikes when we found them in disrepair…read morejust before the kids arrived. Thank you for great service!

A great selection of Ebike rentals right next to Lake Washington…read more I recently visited Seattle for a baby shower but was lucky enough to sneak in some outdoorsy time by the lake prior. Amped Adventure was the perfect outdoor activity for an afternoon with limited availability. We booked our ebikes a day before so they were ready to go as soon as we arrived. The process of grabbing the bike was quick and painless, letting us maximize our 2-hour time limit on wheels. This storefront is situated right next to the most gorgeous trail. Once you cross a single busy intersection, you're in serene lake territory. The team on site is helpful and will offer advice on trails, how-tos, etc. They also provide you with a lock and helmet, making it easy to explore local businesses along your route.

As a black man, in my culture we don't get into bike riding as much as we should. I was hesitant…read morebecause a lot of shops seem to not like black patrons and their money. We often get greeted with open hostility and a palpable aura of stereotypical contempt. Amped adventure was a pleasant surprise. Even though they were busy they made sure I was regularly updated and well informed as a new rider. As divided as the country is it's always great to see people just be nice. Thanks A.A I will always promote companies where EVERYONE is welcome and can receive great service.

Ordered and picked up a summit 2 bike. They included setup for free and did an awesome job. They…read moreare part of the state e-bike rebate program and handled that well. They also include first tuneup for free! Communication with them was awesome. Very professional and helpful. FYI on location is the shop limited parking (wasn't run with my truck) and in a busy area not conducive to test riding. That said I can't recommend them enough.

James and team are very professional and knowledgeable. We were able to find two used bikes and…read moreJames even hooked us up with a deal. They test the bikes so that you leave knowing they are in good working shape. I would highly recommend!

I came in with a mystery problem 15 minutes before closing and Charles quickly diagnosed the…read moreproblem then rebuilt my entire rear cassette body. He stayed open late to see the fix through so I could ride back home. Saved me hundreds of dollars by rebuilding it with parts he had in the shop. Otherwise I would have had to replace my entire wheel. Overall an above and beyond experience true to the reputation "one miracle per customer, per day!"

****FYI cash-only. 7-Eleven across the street has an ATM.***…read moreCharles is a nice guy who also really knows bikes. He went the extra mile, heck, the extra 10 miles to get my front brake fixed. It was 1/3 the cost of the estimate I was given at a nearby shop that couldn't even handle the job for a month out. Charles took care of it while I waited. Lots of customers came and went while I waited and I witnessed him treat every customer with courtesy and respect. For my front brake, Charles had to re-thread 2 parts so they would fit together again! He had a really handy re-thread file tool which I've never seen or heard of. He told a few stories while I waited and he worked. He gave me a tip on where to go to see salmon running and seals feeding (and possibly orcas waiting at the mouth of the inlet to feed on the seals #PBSlive). AND I learned a lot about the bike I've owned since 2008 that I never knew before. Besides being personable, efficient, respectful, and informative, Charles is a Master. I highly recommend this guy for your bike stuff.

Bryce is the man. He runs a great shop and is always willing to help. I've had two bikes worked on…read moreby Bryce. The first was a tune up on bike to get it back into riding condition. The second service was him teaching me how to service my own bike with an hourly rate. We covered brake maintenance, wheel tuning, cassette management and various other things. He's a great mechanic and friendly as the name suggests. I will definitely be coming back for any bike issues in the future!

Called Friday, Bryce came over Saturday. Fixed the easy fix and saved me time. Thanks!read more

I highly recommend Montlake Bike Shop due to their true interest in getting you set up with the…read moreperfect bike. Their staff and owners, Carolyn and Gary, have spent significant time fitting a bike for me, answering my questions on bike maintenance and giving me tips and tricks to fix my bike. Never pushy and they never try to sell you something that is not right for you. Further, my tuneups there have been great. If you want true bike assistance, head to Montlake.

UPDATE: After posting this review, it somehow got worse. On a later visit, an employee -- who I…read moreunderstand may be a part-owner -- confronted me about the review, followed me out of the store, and called me a "chicken shit" on my way out, blaming me yet again for the entire situation. I'll let that speak for itself. A business that responds to honest, factual feedback by chasing a paying customer out the door and throwing insults has told you everything you need to know about how it treats people. This update wasn't something I went looking for -- it just confirms the exact pattern I described above. REVIEW: I'll stick to the facts. I spent over $6,000 at this shop -- and apparently that doesn't buy you even baseline customer service. I bought my bike here, and after a front wheel/tire failure caused a crash, I went through a Giant warranty claim with Montlake. The product side eventually got resolved, but dealing with them was frustrating from start to finish -- and the real problem wasn't the logistics, it was the attitude. From the beginning, I got the clear sense the shop saw me as an inconvenience rather than a customer. Communication was poor across essentially everyone I dealt with: no timely updates, no callbacks, no straight answers, and I was the one chasing them at every step. More than the delays, it was the tone -- dismissive, condescending, and openly impatient any time I asked a reasonable question about my own bike. One phone call summed up the whole experience. A staff member told me to "chill out dude, you got a new bike even though it was your fault you crashed it," and to stop "beating a dead horse." Talked down to, blamed, and brushed off in a single call. It's also just wrong -- it reflects a basic misunderstanding of how Giant's warranty and crash-replacement programs actually work. I don't expect a shop to agree with me on everything, but I do expect basic respect -- especially as a customer who put thousands of dollars into this place. The product issue got sorted out eventually; the attitude is why I won't be back, and why I'd point other riders elsewhere.

I got my bike seat post cut. It was $20. I am really happy with the new length. While the post was…read morebeing cut, I was looking at possibly a new seat. These guys measured my sit bone width and made recommendations but did not push me to spend any money at all. They said try out my adjustment first then come back if it still hurts. I will for sure go back

We met with team today about E Bikes and he was awesome! So knowledgeable and patient! Best…read morecustomer service ever. We have bought all of our bikes from Greggs and it is the customer service that brings us back in every time. Thank you!!!

I had a bunch of boxes in my garage so I sent him a message for a quote. He responded so quick and…read morewas able to come within an hour. Very professional and a great price. He was patient and kind. Highly recommend!