I bought a 2012 Honda Civic on June 3, 2012. (1). First thing that happened: on dashboard light…read morewas flashing about a tire sensor. They did send the car to Goodyear and they fixed the issue. (2)second time I carried it back and told the office that it was dying on me when I would turn a corner. The mechanic said there was no problem because I just didn't hsve the key inserted properly. (3) third time I carried it back I told them that when I like stopped at a stop sign then start to go forward, it would hesitate then this BIG SURGE forward would happen. It would scare me. The mechanic said "well, the engine light does not come on so maybe you need to use a higher grade of gasoline." So, I go to Polk's and fill up on their most expensive grade the had and spent close to $50 filling up because I was going to Mobile to my sons for the 4th of July. (4th issue) When I got to Mobile, and got out of the car, my grandson was at the door to greet me and he said "NANNY, there 's smoke billowing out from under the hood of your car." It scared the heck out of us both and when I let it cool off, it would not crank. My grandson had to bring me back to Long Beach because I had appointments the next day. Because the car wouldn't start, Chuck Ryan had to go get the car in Mobile and bring it back to Long Beach. I didn't hear from them yesterday after they got the car and so far today (June 7th) I haven't heard from them as to what they are going to do about the car By the way, I told them I didn't want the car and could I have a refund. I paid $2000 down and made one $450 payment. One of the managers named Kelly said they didn't give refunds, but they own the company, so I would think they could if they wanted to. I'm waiting for them to make a decision and call me back

Friendly staff, good deals. Was not pushy and if couldn't answer my questions they called someone…read morewho could. Will be buying from them again.

I am currently traveling cross country for a new job in Arizona and my car broke down right near…read moreVolkswagen of South Mississippi. The people at this dealership are some of the most kind, respectful, hard-working, and professional people I've come across in a very long time. They're not only diagnosing the problem and helping fix it, but the service advisor, Dylan and technicians Brandon and Tyler are amazing people all around. They're working hard and helping to ensure I will make it to Arizona to start my new job on Monday. I would highly recommend this dealership to anyone looking for a new Volkswagen!

Recently purchased a Volkswagen Passat and the check engine light came on. Tried to get it serviced…read moreASAP but they were booked out for two weeks. Called and talked to Dylan W. And he was awesome. He was able squeezed me in and got me taken care of the same day. My first experience with a Volkswagen service department was an absolute pleasure Thank You Dylan!

Great vehicle great people thanks Scott and Debra. We were looking for our last truck and we got…read moreit.! Highly recommend!!

Another purchase. My go to used car dealer. The Hancock's stand behind their autos. Pleasant no…read morehassle transaction. Good honest folks.

I brought my truck in because the radio kept cutting out. Nissan diagnosed it as a faulty unit that…read moreneeded to be replaced, but said my extended warranty company needed to send an adjuster to verify the issue first. When the adjuster arrived, Nissan claimed they couldn't duplicate the problem. So I take the truck home -- and surprise -- it immediately does it again on the drive back. I call and they tell me to bring it back in and they won't charge another diagnostic fee. I also explained exactly how to duplicate the issue so they'd be ready when the adjuster came again. I check in the next day and they tell me they were able to duplicate the problem, and they're just waiting to show the adjuster. But when the adjuster actually shows up the following day, suddenly the issue "can't be duplicated" again -- and now the service rep tells me it's probably just my phone. Well, it's not. It does the same thing with my wife's phone too -- and again, they previously told me they saw the issue themselves. Total waste of time and zero accountability. I'll gladly drive farther to another Nissan dealership before I bring my vehicle back to this one. Absolutely unacceptable service.

Best customer service and special order support…read more Outstanding attention to details and professional demeaner to ensure you receive the correct part for your Nissan! Ms. Charlene Martin Inventory Manager

Great service, fairly reasonable prices (especially for a dealer). They do a good job of inspecting…read moreyour car and allowing you to choose the direction you want to take. I'm a repeat customer.

The staff at this dealership were incredibly disrespectful and unprofessional. It is disappointing…read moreand honestly embarrassing on their part. The environment suggested that diversity, equity, and inclusion are not valued here. The staff was entirely white and seemed to lack both customer service skills and basic automotive knowledge. Two days ago, I had a tire blowout on the highway and urgently needed a replacement. I would have been fine waiting if a tire had to be ordered, but instead, the staff lied to me. The only helpful person I encountered was the receptionist at the front desk. She kindly explained where to go and how to pull up so my vehicle could be let into the service bay. I followed her directions, but when I arrived, the bay doors did not open and no one acknowledged me. I ended up walking into the bay, unsure if I was even allowed in there. There was a customer speaking with three or four employees, but they were not working on anything. They were just standing around chatting. Once the customer left, the employees scattered in different directions without saying a word to me. I remained there, clearly visible, but continued to be ignored. I tried to get one man's attention, and he deliberately walked away from me without responding. Eventually, I walked deeper into the building and found a glass-walled room with several employees inside. I told them I had been waiting in my car and then inside the bay without anyone acknowledging me. One of the women in the room acted as if I was the problem for bringing it up. I explained what tire trim I needed, but they focused on the brand instead. They did not have that brand in stock, and I was told it could be ordered. I was led to believe that the exact brand was required, but I later learned from a trusted source that only the trim matters. They then sent me to the parts department to "see what could be done," but it was just a waste of time. I was told to try a Discount Tire on Pass Road. That location does not exist. I only knew what Discount Tire was because of its popularity in California, so I immediately realized the recommendation was false. It felt deliberately misleading and unprofessional. Throughout the visit, the staff made repeated assumptions that I did not own my vehicle or that it was used. I drive a 2024 VW Atlas. Their assumptions were completely baseless and offensive. This entire experience was disgraceful. If you expect to be treated with basic respect and honesty, avoid this dealership.

I recently purchased a vehicle from Mandal, and I can't say enough good things about the…read moreexperience. From the moment I walked in, Cameron was professional, knowledgeable, and genuinely attentive to what I was looking for. He made the process easy and stress-free, answering all my questions with patience and ensuring I felt confident in my decision. Offered 100% Transparency! Neil, the Sales Manager, was equally impressive. He worked with me to get a great deal, explained all the financing options clearly, and made sure everything went smoothly from start to finish. You can tell both Cameron and Neil truly care about their customers and take pride in what they do. Special mention to Jillian in Finance she was amazing!very polite and personable and professional! If you're in the market for a new or used vehicle, I highly recommend asking for Cameron and working with Neil. They made the entire experience enjoyable and exceeded all expectations