I have been a customer of Suncoast Credit Union for years. I just want to leave a positive review for one of the Loan Managers Kori Speegle. We had purchase a new used car from HGreg in Brandon. We provided them with a pre approved bank draft for this car. Not a good review to be had for HGreg but anyway, when they sent the draft and buyers order to Suncoast the processor missed the trade in that the draft included. I reached out to Kori Speegle and explained what was happening (as we now have 2 car loans). She got the paperwork and researched and seen what happened, she then sent a request to the dealer to refund that amount of the over payment they got and she had the first car loan paid off and all is good!! I thought I would leave something positive as people like to complain and not praise! Great Job Kori Speegle!!! read more

Member Advocate Fernando Vega at the new Tampa service center provided me and my sister excellent service and did not let us leave until helping us fully with every concern and issue we had. I am very pleased by the service we received today and would recommend anyone to go to the new Tampa branch, very friendly staff and not as busy as other branches which was another thing I actually loved due to I have anxiety around a lot of people. thank you so much and may god bless your work ethic always read more

Up until approximately 12 days ago, the 2nd factor code that is supposed to be emailed to my email account, takes up to 2 minutes to receive. Prior to that time, it was received within 15 seconds or so. The only fastest way is to get the code via cell. I DO NOT, and WILL NEVER use my cell to do online banking and will not use their mobile app. I only use desktop computer for security reason. When I reported issue to Suncoast - twice they gave me troubleshooting method to resolve issue. NONE work. I find it odd that 2nd factor code being mailed to my email works perfectly fine with 4 other businesses I use. Suncoast needs to come up to par with the coding practices so this issue is resolved once and for all. read more

Suncoast After 40 years as a customer I am leaving Suncoast Credit Union because that institution makes it too difficult to function. I have reasons. 1. Suncoast will not allow me to move more than $1000 at a time through external transfer. This policy has been going on for a long time and no one can tell me when it will end. The excuse is to combat fraud. Why do other institutions manage fraud without this kind of policy? This I 21st century. 2. I was locked out of my account because I moved 1000 to another bank, Truist by external transfer. 3. My having been locked out occurred on a weekend and there was no one at Suncoast who could answer the phone during the weekend! This is 21st century. 4. I went to a branch and was told that I could move more than $1000 if I called in advance. I called Suncoast and was told on the phone I could not do that even if I called in advance. 5. I inquired about a money market fund where I could get 4 % and was told that 4% would be dropped to a lower rate if I went over $25000. I would be penalized for putting more money in the account! What kind of nutty policy is that? read more

I have been a member since 2009. The complete downward spiral of this credit union has been wide screen to ANY member paying attention. This was a place I have relied upon any time I want to buy a car, motorcycle, or even get a loan for anything!!! I could ALWAYS blindly rely on them! Now any decision is a corporate committee meeting with cold handshakes and shallow apologies. I got married last year and wanted a small loan to help my wife/kid relocate and get all affairs in order. For $2,000 Suncoast declined me. Three days later Wells Fargo said yes. Not only have I never stepped foot in a Wells Fargo - I don't bank there. Then 3 months later Wells Fargo put a cherry on the cake by approving a loan for a new $9600.00 A/C system in March '26. I didn't even bother with Suncoast. In February Suncoast let a Chinese seller rip me off for $42.55 even though I submitted proof my item is STILL in Aiken S.C at the time of this writing. Not only did I not get my item - I watched TWO ENTIRE days of my CCTV footage to submit everything Suncoast needed for a dispute. For the bargain price of $42.55 Suncoast lost my faith and trust. They also earned some new disappointing reviews. They've forgotten what 'credit union' means and become a small hick bank. read more

DO NOT DO YOUR BANKING HERE. They treat their members like garbage. I was a member since 1996. I got an email from Credit Karma asking me if I closed my Suncoast FCU account. I'm so surprised so I log in to my account. The most recent message from them was last month. But my accounts were wiped out because of no activity. I paid off my credit card last year. Never received any notice from them that they were going to close my account. AFTER 30 YEARS! This is how they treat their members. When I called to get info, they tell me that my account was closed in 2021 due to dormancy. Funny, I've been using my credit card since 2025 and paid it in full last October. But according to them my account has been closed since 2021? ! What kind of record keeping is this? It's a bank! REd flags everywhere! I should've known when about 20 years ago I was closing on a house. The seller flew from NY. At closing Suncoast tells us that they had to reschedule it because they weren't prepared. At closing! How embarrassing that the sellers had to come back. That's when I opened a different account at another bank which became my main account. This is how they treat their members. TERRIBLE! read more

had problems with my passwords and they changed they , their system did . I lost my passwords for ever and they blamed me. NOT customer friendly. Watch out!!!!!!! read more

Suncoast Credit Union is a security nightmare. They lost my identity last year. This includes Social Security numbers and other Personal Identifiable Information. Then, I get fraudulent charges on my debit card and flag them as fraudulent with them. It has been almost a month, and I still haven't received my money back as the investigation continues. I ask when will the investigation be completed and they say, we don't know, there is no time limit. DONT USE THIS BANK, ITS AMATEUR HOUR read more

Husband went to Suncoast Credit Union on Ridge Rd. New Port Richey yesterday to open an account and to purchase CD's due to us just moving to the area. 4 woman behind counter, two people in office, not one customer and it took 15 minutes to get any assistance. Finally man in office came out laughing that he was just coming out to help him, not funny! Suggested my husband speak to the manager so he did, what a joke. Can't believe this credit union stays in business. Needless to say this will not be a Credit Union we would do any business with. Now I understand the low ratings on their reviews. read more

I've been with this union 30 years, I hate this bank. I had to go through three people to get an answer about a service they offer. one of the " customer service" members hung up on me because she had been quite fir over a minute and I asked her if she was there. She said she was, but was reading about the service I asked about. WTH, you should know that before I call !!! read more

Shari Burch at the East Manatee Service Center is super. Professional, friendly, efficient, accurate. Always look for her when we go in to handle finances. Great Experience read more

The app sucks, horrible customer service, bad online website. I hate this bank and will never do business with them again. Zero stars if I could. read more

As a member for almost a decade, I've seen a steep decline in service quality, particularly over the last few years. The mobile app is consistently glitchy, and interactions with member services are often unhelpful, bordering on rude. My recent attempts to resolve a billing issue--specifically, their site incorrectly showing a due payment after the funds were debited from my account--were met with such poor handling that I was hung up on while asking for clarification. Luckily, I have a great alternative credit union, so I'll be closing my Suncoast accounts. read more

I just opened an account and the guy who helped me was not professional. He rushed through it and I didn't get no paperwork or nothing. He just set me up and set me out the door but I still like the bank. It works well with me. read more

My only dealings with this bank is with an auto loan. It has been a horrendous experience since the day I signed up. You have to jump through so many hoops just to make a car payment if you don't bank with them. I started out having to make external transfers which, annoying, but fine. Took 24 hours. Randomly, I set up the transfer, now it takes 7 business days for said transfer to go through from my actual bank to this bank just so I can transfer it again to the loan. Fine, annoying but I worked with it as well as I could and had a few days or 2 day late payments because of the transfer time. This month, I log in to do the usual. OH! WHAT?! ANOTHER HOOP YOU SAY? This one even worse. Now you want my email address and I have to CALL during business hours when I'm usually at work too? Ok, cool. Great. Now you can spam me with more useless junk I have no interest in. Finally get to call in and give my email after the employee struggled to FIND my account cause my phone number apparently doesn't exist and I don't have a ember card" since I don't bank with Suncoast. FINALLY get my account found and email added (then immediately blocked Suncoast on it so I don't get spam). Get told there's another way to make payments with my debit card from my actual bank. Still a pain to do. Car loans with other banks and loan centers have been so much easier and user friendly to those who DON'T WANT TO BANK WITH THEM. Hoping to figure out how to refinance or move this loan to another bank. I don't know of I can do this for another 6 years. read more

I noticed a great improvement in 2025 at the main branch on Hills. Ave. They need more than one cashier to shorten the lines also they need to facilitate elderly customers at the front who needs cash only especially when the lines are long. read more

They suck. Dont use them. Well 2 months ago I opened an account at Suncoast Credit Union because my old bank sucked (or so I thought). I went to withdraw some of my money at the be done today and the bank is refusing to give me my money. They told me that there's a block or a restriction on my account but they can't tell me why and they can't remove it. So apparently credit unions are just as illegal as banks are. Somebody is not going to like me Monday when I end up face-to-face at the credit union to close my account and withdraw all of my cash. I'm the meantime, I'm filing a report with the NCAU and CFPB. This is against my constitutional rights and freedoms. I'm done playing these deep state games. read more

Phone menu is terrible. Also, online is terrible. I just wanted to change automatic payments and was never able to accomplish or even talk to someone. I have no problems with my other banks but Suncoast is terrible!!! read more

very professional and extremely helpful! assisted by ashley carroll in brooksville service center. read more

This is the worst bank I've ever dealt with. It took 18 months and over 5 hours to confirm that my USAA auto insurance was covered on my loan. I'm so angry I can't even type out the whole story of my experience, but I had to make multiple calls and emails to prove myself. If you can avoid this bank, do so at all costs. I understand that I have a loan through them, but once it is paid off, I will never do business with them again. If you can, please do yourself a favor and use USAA. Any other bank is better than Suncoast. This has been nothing but a nightmare and a straight up joke. Unbelievable! read more

Suncoast Credit Union is paired with a business Imcovered which is "an innovation by SWBC." And they are in the business of scamming people out of bloated premiums from force-placed insurance. You see, when you have had a policy from a reputable homeowners insurance company for almost a decade and you decide to embark on a HELOC loan through SCU what they don't describe in their underwriting process that despite a week for the loan specialist to confirm in fact we did have a policy they leave out under emphasize if you don't send a copy of the same policy now designating SCU as a second mortgage holder then Imcovered will purchase "insurance" on your behalf without doing any other action. This insurance is subpar, covers nothing. Sweet gig and very little overhead because their website is non-operational (I've recorded the process). And the best part is SCU doesn't return phone calls during business hours. Oh and I forgot to mention SWBC is known for this; kickbacks and predatory practices involving force-placed insurance. In Eisenberg et al. v. Ocwen Loan Servicing LLC and SWBC. Thanks SCU read more

Yesterday, my wife and I stopped by their Holiday branch to discuss transferring some IRA cd's for higher returns. We were greeted by their manager, Will who took the time to explain each detail as well as walking us through the process! We were very happy with their service! Tony read more

Bank elsewhere, unfair practices. There are many banks that offer better customer support and lower fees. For a credit union, not the best. read more

I have been a member of this bank for 36yrs. i have never ask for a loan from this bank. I put my money in this bank every week and I have never got more then pennies in dividend for my money to set in this bank. I apply for a loan thinking I wound get a good rate because I'm a member. Boy was I wrong, they wanted to give me 8.5% on a boat loan, then I looked at a cheaper boat but older. Then they wanted to up the interest to 10.5% for the loan. I will be removing my money and closing my account at this bank. This bank sucks it members with high interest rates. You can get better loans at other places. read more

Having relocated from New York to Florida within the past year, I had always conducted my banking with a credit union. I was fortunate enough to locate Suncoast Credit Union and the services I have experienced are wonderful. Jaelyn Moss, Member Advocate at the time who has now been moved into a different position, was the first representative I met with. Not only did Ms. Moss demonstrate professionalism, she provided the utmost customer service. Ms. Moss walked me through each step of opening a new account, transferring my funds, setting my password and created a feeling of welcoming that made me believe my working with Suncoast was the correct choice. Not every credit union or bank operates the same way, however, all of the representatives of Suncoast provide one-to-one interaction making a member feel that they are more than just a bank account. Suncoast is fortunate to have Ms. Moss on their team. read more

Dreadful little organization, and the numbers show it. Read all the other reviews. Absolutely arrogant staff, especially at the higher levels. Imperious and didactic. They appear to hate their members. They will not respond to written correspondence, demanding all your interaction come through tiny text boxes on their website, responses from which are anonymous, of course. They will not facilitate VISA disputes, however rarely you need to make one. Then they will terminate all your access to your accounts, including your VISA account, with neither cause, nor notice, on a Saturday morning at the start of a holiday weekend. After two decades of grade D- service, I am exhausted by the unpleasantness of the experience with Suncoast. Avoid. read more

Worst credit union I have ever had the displeasure of experiencing. They "lost" my bill pay for my credit account, that I have been paying for the past 4 years. Then refused to inform me of this by mail, phone, or text. This resulted in a negative mark on my credit score. I gave them the ACH trace number from NOVEMBER. They are still "unable to find my money". Unacceptable service. $cr3w you guys. read more

Suncoast Credit Union online service gets worse every year. Basically, when they close their physical branches, they also close their online service. Whether through the website or the app, you can't access it most days after 6 p.m. You always have to wait until the next day. I'm very disappointed with their online service. read more

Do not do business with this bank. They are completely unorganized and fail on all levels of customer service. It is impossible to speak with someone who has any experience in solving the most basic problems or concerns. I absolutely regret putting my car loan with them this year and plan to move it ASAP. There are so many other banks to choose from that make customer contact and service a priority. This bank relies too heavily on almost complete automation. It's been the worst banking experience of my life. read more

"We set high standards..." but don't live up to them. Our business and personal accounts had all our information sent to one of their employees personal email. I withdrew my money and just use them to pay bills. I don't keep anything substantial in there. And idk if they still do this but if you don't use your SAVINGS account regularly, they will start withdrawing "fees". You just have to watch them. AND PLEASE DONT RESPOND TO THIS WITH, "we set high standards". It looks insincere when it's the same response for EVERY SINGLE NEGATIVE REVIEW. read more

My checking account with Suncoast Credit Union was hacked and overdrawn by more than $1,000 . After being on the phone for several days with several different people in Risk Management I was made aware that I would still be responsible for the fraudulent charges . They will not allow me to pay the fraudulent charges and close out the account . They told me that my account is under review and if it took more than 90 days for the review to be completed that it would be turned over to collections . This bank is not part of the Better Business bureau. 80% of their reviews are terrible. They are making it impossible for me to pay the fraudulent charges and close the account read more

Their general service is bad. There are no live tellers. Only INTERACTIVE TELLER MACHINES. This would be fine if there were more than two at a location. This morning there were 20 people in live for two machines. No service at all. read more

03/24/2023_ My review dates back to Feb 2023 when I responded to a 'request' for more info on my 'Dispute'. I sent multiple copies of 'emails' between myself and 'Seller'. A few days ago I open my mail from Cr-Union only to be disappointed with what they were telling me. They commented that They Did-Not-Receive the information they requested from me on my "Dispute". I know for a FACT that I had put into a Large White Envelope most of the correspondence between myself/seller & Tracking Company. Some copies were repeats as you know how emails combine replies. Warning To All Members Sending Needed Copies to the Cr-Union !!! Pay the Extra Fee at the Post Office for a "Signed" Receipt. I know what I sent and my 'visit' to the High Point Post Office. Hopefully I won't ever need to 'Dispute' anything again with Cr-Union. At least now I have learned how they treat "Incoming" Mail. "They Lose It" read more

I recently had a complex issue with depositing a check from my trust. It was extremely time sensitive. Inelda from the South Naples Service Center came to the rescue. This woman is a "rockstar". For two days she stayed engaged and available to find the solution and make it happen. I went to three other banks who couldn't even meet with me until the following week. I highly recommend Inelda and Suncoast Credit Union. read more

This is the absolute worse bank I have ever experienced!! Do not! I repeat, DO NOT make a big mistake and go with them. I'm but just a disgruntled person, only customer. They are not open at all on Saturdays or customer call center. On hold after waiting 20 minutes and still on hold as I'm texting this! They are holding a check that is the same checks from insurance company that I've deposited before, that my app said was cleared 3 days ago. But they only allow you to access $250 out of a $1300 payroll check. They make no sense at all. 3rd time they have screwed us royally. Can't wait til Monday to shut it down and go to Chase Bank. read more

Worst bank for getting any business done. Antiquated technology, long hold times, clueless representatives that want to pass the buck. Absolutely zero accountability. read more

I was a victim of fraud. I lost $4700 out of my checking account the day before Thanksgiving. The credit union interrogated me as if it was my fault. They were looking for a reason to not take responsibility. And to this day I have not been made while. read more

Not happy at all. Took out a car loan. I do all my bill paying online. But to make a principal only payment in addition to my regular payment, I have to call it in. Can't do it online. Now that doesn't sound so bad, even though no one I have ever done business with online has the same requirement. But, to get to talk to someone without having to input every number I own to identify myself (exaggeration), is an incredible inconvenience. Not only that, it keeps asking for my pin number. I have no idea what it is so I have to keep hitting a zero to get more options. In addition, the web site will not open unless I disable my VPN. Doesn't matter what city or state I have it set to. They defeat the whole purpose of the security of a VPN. They claim they've updated their systems to make everything more customer friendly. LOL! That is as far from the truth as heaven is to hell. If you are doing anything other than depositing money, this organization is not customer friendly in the least. Stay away. I have several personal accounts and one business account with these people. If it wasn't such a hassle to move everything to a new organization I'd do it in a second. read more

Suncoast lost a vehicle loan because no one replied I bought a new car last week and tried to go through Suncoast for my auto loan. I have three accounts and a personal loan through Suncoast and so far, have been very happy. Until now.. I was going to get pre-approved, but the car dealership wouldn't take your "voucher" and told me I could apply there for my Suncoast loan, which I did. We waited over THREE HOURS and by the time we left, we still had never received a reply regarding the loan request. Wound up getting the loan through Truist.because we couldn't wait any longer. VERY POOR SERVICE! Thanks for nothing. read more

Since Suncoast Credit Union opened the bank to everyone, it had previously been opened to school board employee, they have lost their personal touch. My wife and I don't feel connected to a small hometown bank anymore, so we are looking to change banks. read more