How to fix this place:…read more (1). Force the evening staff to clean. The trash cans are routinely full and the staff does nothing to rectify this or remove general hazards. IF they are incapable of this menial task, then fire them. (2). There is zero purpose for 35 lb plates. All this does is create a mess for people who already cannot rerack weights. Many professional gyms go straight from 25's to 45's. The 35's can be sold and weight trees can be purchased instead for better organization. (3). Enforce rules regarding open/no back shoes. Some kid is going to break his foot and then sue for gross negligence. No amount of broad spec waivers will prevent this when it can be easily remedied by staff. (4). Enforce rules regarding filming in the bathroom. This is routinely broken by the teenagers/young adults. (5). Do -not- allow individuals to walk around without their shirt or with their shirt rolled up to their chest. This is a gym, not a night club. If you want a family environment then adhere to it. (6). Use the A/C. The opening month the facilities were kept clean and the A/C was used, now neither are being maintained. (7). Limit your advertising both direct and via television to reputable businesses. The company advertising MLM's on their screens is going to incur associative liability. Also, directly advertising nutritional products through promotion (like the creatine brand which states it has been tested but provides no laboratory tests of the same) will incur associative liability. (8). Terminate memberships for those who do not or cannot clean equipment. (9). Modify your cancellation policy to prevent unconscionable terms. This should be simple and not require three months notice nor should it require in-person functions. I am reading too many cases of unconscionability/deceptive practices which will fall under the federal UDAP. As an attorney, I can clearly state these practices will get you sued. Govern yourself accordingly.

I joined Crunch Palm Harbor when the club first opened. At that time, the staff went above and…read morebeyond to welcome prospective members. Everyone who walked through the doors was treated with warmth, enthusiasm, and genuine courtesy. Until recently, I had no complaints because I simply came in, worked out, and left without needing assistance. Unfortunately, my experience changed completely when I was diagnosed with a serious medical condition and needed to freeze my membership. The young woman at the front desk explained that memberships can normally be frozen for three months per year. After I shared my diagnosis and explained that I would require a longer freeze, she confirmed with a colleague standing beside her and informed me that six months would be possible if I submitted a letter from my physician to the email address she provided. To be clear, I have absolutely no issue with Crunch's policies. Businesses need policies, and I respect that. My issue is with the complete absence of empathy and customer service. When a member discloses that they have been diagnosed with a serious illness, the expected human response is something as simple as, "I'm so sorry to hear that. I wish you the very best. Let me see how I can help." Instead, neither the employee assisting me nor the male colleague standing beside her offered even the slightest acknowledgment of what I had shared. The interaction was cold, mechanical, and devoid of even basic compassion. I promptly submitted the required documentation to the email address I was given. After waiting a week without receiving any acknowledgment or update, I called the club. Sadly, the interaction was no better. The employee who answered informed me that my request had been forwarded to corporate headquarters and that the club had no control over the process. That may well be true, but excellent customer service is not defined by what you can control--it is defined by how you make your members feel. A response such as, "Although corporate handles these requests, let me see if there's anything I can do on my end. I'll speak with my manager and call you back with an update," would have taken very little effort. Instead, I was left feeling like my situation was simply someone else's problem. What is especially disappointing is that this experience has exposed a stark contrast between the exceptional service prospective members receive and the indifference shown once they have joined. It raises an uncomfortable question: Is Crunch investing all of its training in acquiring members while neglecting the equally important task of retaining them? Customer service is not simply processing transactions. It is about empathy, communication, and making people feel valued--especially when they are facing difficult circumstances. Based on my recent experiences, those qualities appear to be missing. Management should view this as more than an isolated complaint. It reflects a culture in which employees seem insufficiently trained in interpersonal communication, empathy, and customer care. Policies are important, but they should never replace compassion. I sincerely hope this review reaches someone in management who recognizes that retaining loyal members requires more than state-of-the-art equipment and attractive membership offers. It requires employees who understand that a few words of kindness and a willingness to take ownership of a member's concern can make all the difference. I have been a loyal member since the club opened. I never expected special treatment because of my diagnosis. I simply expected to be treated with the same warmth and enthusiasm when they wanted to sign me on as a client.

Absolutely amazing! Eric and his team provide absolutely the highest & best service for all your…read morenutrition, fitness, & wellness! I look better at 41 than I did at 18 thanks to Eric & his team! He even relates to my husband and my husband loves him for our couples mentoring!! Added bonus!! Would absolutely recommend

Eric is an attentive and knowledgeable trainer who not only incorporates goals for exterior…read morephysique, but overall health and wellness. He understands how to properly adjust exercises in consideration of injuries and/or physical limitations and then pushes me to get stronger and work through those limitations with time and repetition.

Staff of friendly and the equipment is faculty is clean. The equipment is new and clean. Working…read moreout there is a high point in my day.

The YMCA has so much to offer. The weight room is nice and big. They have machines, free weights,…read morebands, and much more. There are so many cardio machine, that you won't have to wait for one to free up to get your cardio done. They offer everything imaginable. They offer classes throughout the day and evening. The classes are for all levels. There's a class for everyone. From Zumba, line dance, core workout, body pump. The list of classes is substantial. The swimming area has seats and benches to set outside and relax or get in one of the pools for a swim, workout or swim. They offer pickleball, volleyball, basketball game night and much more. When you walk in the door everyone says hello. They have many sitting areas to work, relax read the paper or socialize. Babysitting is offered while working out. This has to be the cleanest gym I've ever been in with so much to offer.

The worst part is the management. I spoke with I believe her name was Terry and she was extremely…read moremean and clearly hates her job. With poor leadership no wonder this facility is so awful

The men's locker room is generally functional, with only minor maintenance needs…read more The main issue is congestion in the weight room during busy hours. Equipment is often tied up by members sitting on phones rather than actively using the machines, which limits access and slows overall flow. Most members are trying to complete their workout efficiently and leave. Clear expectations or light rule structure around equipment use during peak times would help keep things moving and improve the experience for everyone.

The team here is very professional and did a fantastic job on my Botox and fillers. They're pricing…read moreis very transparent and competitive. I would highly recommend them.

I visited this location in Clearwater in early October 2025 to get 30 units of Botox for treatment…read moreof my forehead area. I took advantage of a buy 15, get 15 free units of Botox promotion. My appointment lasted literally 90 seconds. I paid for 15 units of Botox, I got 30 units of Botox. I think I spent a little under $200. Unfortunately, I don't believe for a second that I was treated with Botox because my forehead looks exactly the same as prior to my appointment. The aesthetician who injected my forehead did not take time nor did she tell me exactly what she was doing other than that she was going to treat my forehead area. I was not able to examine the vials of Botox medication nor was I able to look in the mirror after my treatment. It's been four weeks, I keep waiting for something to happen. I'm pretty sure that I was treated with a simple two dollars worth of saline solution. I'm really disappointed and I'm not thrilled about the fact that I spent money for no results. Was it a bad batch? Who knows. Maybe I should have looked for a place that was not offering a special deal on Botox? Will probably never know. All I know now is that I'm out almost $200 with no results whatsoever. Maybe some clients don't care about spending money for nothing but I definitely do and I'm definitely unhappy.

This is The Pilates Haus' second and newest location. I have frequented the Clearwater location…read moresince early this year and the instructors are all amazing. I tried another reformer competitor before coming here and there is no comparison. You can really feel their presence and passion for teaching at The Pilates Haus. Everyone is always so chill and welcoming, constantly walking around the room, helping correct our form. I am a working mom with limited time to workout- this is a great option to add on to my typical routine. Their intermediate class is challenging but doable and is a true full body workout every time. Follow them on social too in case they drop any special promos.

Two guys behind the counter playing chess. Meanwhile place is filthy, broken equipment, drinking…read morefountain broken.

Broken equipment filthy everywhere no cleaning of facility. I've been coming to this location for…read more15 years or more and it's gone down hill.

Great pre-golf stretch. The studio is clean and the stretch technicians do a really good job of…read morewalking you through the stretches and maximizing the benefits of each one.

Great initial consult. Professional and thorough! I would recommend this for those looking to…read morealleviate tightness and get a good baseline as to where you are mobility wise.