My parents have resided at the Terraces for several years now, first in residential and now in…read moreassisted living. My father has had several stays at skilled nursing as well. The staff has gone above and beyond in the care, protection, and ensuring the well-being of my parents during this very scary time of COVID. The facility locked down early and quickly. The measures taken designed solely for the protection of all the residents. Information has flowed freely and the staff has been transparent in informing residents, staff, and family of developing issues above and beyond what is required of the state. I am grateful to all they do and know that my parents are well-cared for during a tumultuous and stressful time. I am grateful.

I recently completed a short-term rehab stay at The Terraces of Phoenix health center following hip…read moresurgery. I am quite grateful for the good care I received from the nurses and Certified Nursing Assistants (CNAs), and the outdoor grounds are beautifully maintained. However, there were notable areas that need improvement. There were times when the care staff felt stretched thin, leading to slow response times when calling for assistance. Furthermore, communication between the administrative team and family members could be improved. A major concern was the doctors, who visit the facility sporadically; my wife was never able to speak with them. The biggest issue was the performance of the physical therapy team. There was no set schedule whatsoever, and they often rushed through sessions in just five minutes, combining physical and occupational therapy together. I tracked each visit to the gym, and we never reached the expected five sessions per week for either physical or occupational therapy. While it is a nice facility with a caring nursing staff, closely monitoring the therapy department, staffing levels, and doctor communication would make the experience much better.

Absolute worst experience. Wait. Almost. At least my father didn't die. An investigation needs…read moreto be done on this place for fraud. Patient neglect. Nurses and therapists are too notch and doing their best. Managers and admin need to grow a set and advocate for their patients.

If I could give negative stars I would. I'm posting this review for my 70 year old mother who…read morearrived at this facility post-injury and after leaving Banner Thunderbird. I would not recommend this facility. The response time for the call button for anything my mom needed was between 10-25 minutes, IF anyone ever came to help. The facility left a wheelchair in her room and allowed my mom to use it to wheel herself, unassisted, into the bathroom when she needed assistance with a walker to get strength in her leg after a hip surgery. I requested it be removed so my mom would have to use the walker to strengthen her leg and the wheelchair was never got removed. My mother could have been seriously injured. She said she needed to do it herself because no one ever came after she would click the assistance button. This is unacceptable for a "rehabilitation facility" and I use that term loosely. My mother is diabetic and I told 3 different people this information, including the social services dept., her direct nurse and the liaison before we arrived. She was given sugary food the entire time and high carb meals. We had to beg for a shower for her when she arrived and the employee that cared at all to ever help my mom was Susie, an aide. The nurses never smiled and spent more time joking and laughing at the nurses station than they did assisting patients. On any given visit when I arrived, there would be several (more than 5 lights lit up) patients needing assistance. Additionally, they were NEVER quiet at the station, even late into the night. The overall morale from the good employees was obviously very bad due to work load. We were told by one of these good employees that showers for patients are put off until she arrives. Upon leaving, I had to ask several times to get help getting her to the car, when Susie (the best employee there) offered to help. She was awesome. The other staff - AWFUL. In fact, when I left, paperwork with HIPPA info was inadvertently included in my mom's discharge papers. Wow. Do NOT allow your loved ones to be left alone at this facility. One reviewer said an investigation needs to be done on this place and I AGREE 100%.

My mother is going into her 6th year at Friendship Village Tempe Health Center. While her dementia…read morehas been slowly taking effect on her, the care the CNAs and nurses have risen to the occasion. They are all extremely friendly, knowledgeable and kind. My mother is extremely well taken care of there. The facility is clean, pleasant, well-maintained and has a very nice garden downstairs, with plants and a waterfall. The food is above average, and dieticians work to ensure each resident is tended to as needed. My two complaints are cost and number of employees (esp. regarding equipment). My mother has to be lifted into/out of bed and her wheelchair. It seems that there are only one or two of these lifts per floor. When she needs to go the bathroom, she sometimes has to wait 10 minutes, which is uncomfortable and, truly, degrading. For what they charge per month - which is a lot - they should have another lift. Also, the CNAs are overworked. They need at least one more per wing. The other complaint is cost. If my mother weren't using her life savings, we couldn't afford it; however, as long as she has the money, we will keep her there. I looked at several places. While FVT was a bit more expensive than many, the reviews are very, very good, and I wouldn't risk moving her to a cheaper facility. How they treat the patients when family isn't there is crucial. FVT employees take exceptional care of her. Highly recommended, if you can afford almost $9000 per month for a private room (not much less for a shared one...).

Horrible, no confidence in the care of a loved one that ultimately had to suffer and be transferred…read moreto a hospital. Developed a bed sore and was malnourished during their stay

I wrote a review when my mom first got here on Christmas Eve 2025 - now I am adding to my previous…read morereview. My mom was admitted here without my knowledge, by Banner Desert Medical (she broke her femur and had surgery) She gets here around 6 pm on Christmas Eve. Receptionist was not friendly first of all and yeah, definitely felt like a post acute facility. They did bring her a dinner tray that night so that was good. (Food is bland but I see why it is which is fine. It wasn't bad honestly) Her Care: Not too good , especially because she has dementia/Alzheimers. This is not the place for ppl with dementia. They didn't seem to understand that she is non verbal and cannot express her concerns , so that was a huge problem. We visited all the time and I stayed until at least 2 am daily because they didn't do much for her as far as helping her with physical therapy or anything for that matter. My daughter also noticed the extension cord that was secured to the wall, to connect the tv , had two live prongs barely sticking out from one of the sockets. If someone would have touched both of those at the same time , they would have been electrocuted. Not okay. Long story short, I pulled her out of there like five days later because I just couldn't keep her there any longer. She was getting delirious and it didn't phase this place. Couldn't even talk to an actual doctor either. Even the one nurse said she had never seen the doctor herself. That afternoon when I told them I was removing her , my mom's roommates family pulled their loved one out of there too. She said they were no good. And she was right , they weren't any good, at least from my experience. And definitely not for someone with dementia/Alzheimers. I hope this helps someone and if they do have to stay here , always visit everyday to make sure they are being taken care of. =^^=

I was sent here directly after knee revision surgery a month ago. The only reason I gave it one…read morestar is because there WERE some staff members who honestly seemed to want to do their job. When first arriving I had to wait almost 9 hours before receiving one pain med - which I should have had every 6 hours. It took them 3 days to get my meds adjusted to where I got them regularly. They are short-staffed, and the wait time after pressing my call button was anywhere from 10-25 minutes (MUCH worse at night). I needed assistance to get to the bathroom..and many times went on my own because I could not wait. You are put on a SCHEDULE to get a shower..I only had ONE in the over a week I was there. I missed one because my leg was swollen and I couldn't get out of bed..and they told me they didn't have room to squeeze me in another day. The food is absolutely sub-standard..and you only have a choice of 2 entries- one of which was a chicken salad for lunch AND dinner. The only real positive I had was the PT staff..and the day I was released to go home. I'm sorry to write a bad review, but this is a place I would not and NEVER will recommend. The corporation who owns this facility should be ashamed.​​

i have been here for 4 years-very clean and the staff is caring and professional. they keep it very…read moreclean and organized. i would recommend it to others

Desert Peak is clean and organized. The staff is pleasant…read moreand very friendly with the residents. Nurses, Social Services, and PT are hands-on and ready to do what it takes to improve the residents' quality of life.

This place is no longer called Allegiant, they just changed their name to Hevens, please do not…read moretake your loved ones to this place! My husband was discharged here because of the medication he was on and the type of care he still needed, the moment I got to this place and I saw his room I knew this place was not going to take care of him, he had been suffering from the worst case of SE that Banner University had ever seen, the 1st 24 hours they didn't give him any of this seizure medication because Banner didn't send him with any. I couldn't believe what I hearing, he had just survived from Status Epilepticus and they had not given him ANY seizure medication because of Banner?? They were sitting there waiting....they were lucky my husband didn't go back into status because of that. Then after a week a gets a UTI, and then he gets C-diff, then after another week he falls and they find him face down on the floor, my husband is 40yrs old and could barely get himself to sit up let alone fall off the bed, no one could tell me how, when, only that he fell. Another week goes by he gets another UTI, I kept telling the nurses and the people there that his urine looked so dark and bloody and all I would hear is that its normal after changing his foley. Then a few days later he falls again, this time on a mat they left on the side of his bed. He then is sent to Banner University where they admitted him back because of another UTI but this time he ended up getting sepsis. My husband did not deserve this treatment, I called the nurse that day on Aug 11th to see when they changed his catheter/foley, the nurse looks it up and tells me that they have no notes as to this ever being done!! Now my husband is fighting another bout of C-Dif because of the antibiotics he had to be on for the sepsis he had gotten from this damn place. Now he cannot be discharged after going through so much already, this is the type of care this place offered my husband. I'm so angry, the state covered my husband but failed to place him a facility that would actually be able to take care of him, they couldn't even take care of the RNS devices that they were instructed to interrogate daily, I had several nurses tell me that seizures were out of their area of expertise!!! WHY WAS MY HUSBAND SENT TO THIS DAMN PLACE! Please do not send your loved ones here, not to mention when he was being cleaned they would leave his ointment that they used when cleaning his bottom next to his trachea cleaning area, the risk if cross contamination was everywhere, these little cups of used ointment just left by the window and all around his room, this is the stuff they spread all over his rash area when they would change him! Disgusting and so terrible! I hate to say such awful things about a place like this because this doesn't reflect the few people that we friended and found peace knowing that they were around taking care of my husband when the majority were not, this place has some golden gems that make the daunting experience less daunting, you few are too good for a place like this, I appreciated those who I knew actually loved their job and wanted my husband to get better (RT) you guys know who you are, I thank you for your kindness through all of this. But please do your research, do not send your loved ones to this place....Now my husband is fighting these infections again because of the lack of care these nurses gave him. I'm so pissed and I hope no one ever has to deal with this when it comes to their loved ones. This is just awful

UPDATE: After voicing my concerns with house keeping and lack of qualified CNA with the director of…read morethe facility I was assured everything would be improved and it was! Me or my Aunt would visit my mother everyday and we both were very impressed with the cleanliness of my Mothers room and the response time and quality of care rendered at this facility. My Mother is currently a patient at this facility, I chose it because it appears to be a very well maintained facility, new looking, clean, private rooms, physical therapy room, activities etc...unfortunately they are dangerously understaffed where it counts the most! My mother is recovering from West Nile Virus and was moved here to receive rehab. Every single time I visit we have to hunt down a CNA to get her to the bathroom, she is 75 years old holding it is not an option, when a CNA finally appears they have put her in the chair and take her to use the toilet, this is what should always happen but on other occasions the CNA doesn't even attempt to take her to the toilet, she lays her in the bed to pee in her pull ups then cleans and changes her, this is absolutely humiliating for her, she knows she's capable to use the toilet with help, the CNA that finally shows up is either incapable or too lazy to do it right! Today we arrived to find her feeding tube dangling from the pole disconnected from her peg and the liquid food all over the floor, there were foot prints from someone that had walked thru the mess and dirty towels on her bathroom counter from someone that made a half assed attempt to clean the mess up but didn't finish the job, the dirty towels were almost dry so they had been there for a long time. A physical therapist came and helped me get mom to the toilet, we couldn't find any right sized pull-ups to put on her after she used the toilet we could only find Junior size, the therapist told me to go buy her some and be sure to write her name all over them so no one else takes them! We got house keeping to come clean the floor and remove the soiled towels. The house keeper that showed up dumped a liquid cleanser on the mess that had been there long enough to dry and ran a mop over it and started to leave with the mess still on the floor, I said "this isn't clean you're not done are you?!" She said "it won't come all the way clean!" I literally took the mop from her and cleaned the floor myself while she stood there! I got the floor totally clean, I told the housekeeper it will come clean if you actually make an effort and take ANY PRIDE in what you do! I've voiced my complaint to the charge nurse and director about my mother having to pee in her pants earlier this week, they both assured me that is not the norm and they would make sure the CNA's get her to the toilet. I am extremely disappointed! While there are some staff there that seem to be great there just aren't enough and there's absolutely no excuse for housekeeping to leave her room in the state we found it! Shame shame shame! I hate to have to move my Mom again but this facility and staff is very mismanaged to the point of being dange UPDATE: After voicing my concerns with house keeping and lack of qualified CNA with the director of the facility I was assured everything would be improved and it was! Me or my Aunt would visit my mother everyday and we both were very impressed with the cleanliness of my Mothers room and the response time and quality of care rendered at this facility.

Suncrest Healthcare gets 5 stars from myself and my family. I am a Nurse, and I have to say that…read moreSuncrest is an older building and sometimes that gives one the impression that it is not a good place to have you, or your loved one receive care. I Beg to differ. Things are not always what they seem. The place is inviting, the atmosphere is calm, and people seem like they really enjoy what they do. I was skeptical of what I was seeing. My sister required skilled nursing services several times in the last few years and her experiences with other facilities in the Valley were not pleasant. She was sent to facilities in West Phoenix, Scottsdale and South Phoenix that did not provide the attentive care that she received at Suncrest Healthcare Center. I know this because I received many calls from her with concerns about her care in other places. When she was at Suncrest Health Care Center she received Iv antibiotic therapy in addition to Physical therapy. The staff at Suncrest Healthcare Center were attentive and engaging. They are very knowledgeable and professional. They showed that they genuinely care about their Residents. The Residents and the staff really care about each other. They are like one big family. This is unusual in these days and time. Every day may be different but the care that my sister received was consistent. My sister, I, and my family were pleased with the care that she received at Suncrest. I want to give a shout out to all the Staff members at Suncrest Healthcare Center you made a difference for her, and I saw you make a difference for other Residents, you are appreciated! My Sister is back to her baseline. If she or any of my family members need your services hopefully you have availability! Thank you, thank you, thank you! Tenaj Dancer

Everything needs help there. My best friend isn't being cared for properly. The place is filthy…read moredirty. She doesn't get the care she needs. ZERO stars

Palmeira Home Health - Phoenix AZ location…read more Patient J.K. expressed exceptional satisfaction with the services provided by Physical Therapist Johnathan Kingsley & LPN Antoine Armstrong. Johnathan listened to her; was very patient; and adjusted his therapeutic techniques to suit her needs.  Antoine listened to her; was very kind, patient & attentive to her medical needs.

Physical Therapy was all I needed after a major joint surgery. The hospital wouldn't release me…read moreuntil the home health had been approved by insurance. It's now day 8 post surgery and return home... still no physical therapist has darkened my door. All the nurses that have come to see are delightful. I heard a rumor that they only have one physical therapist. Not my problem - one of the first rules about offering services is to ensure that you have staff to satisfy the need. Palmeira FAILS. Good luck calling - it sounds like their call center is off shored.

We took My Day to stay for A week.. 2nd day They called My sister that He had fallen out of bed cut…read moreHis head.. also that they have No skilled Nurses And someone HAD to stay with Him to help him eat and if he wanted to get Up from bed to go to the restroom... We are NOT paying for that service? His arms are full of bruises and cuts No shower...That place IS NOT A nursing Home!!! Just lots of beds with dying people with No family to care for them?

Do not put anyone you care about here. No one cares. They will develop new conditions and will…read morelie to you-EVERYONE, including the doctor, nurses and case managers. No one prospers while they are here. Almost NO physical therapy, they over drug the patients, giving pain medication when it is NOT indicated, over 20% of the patients have bedsores, and they will put them in hospice WITHOUT family consent to make things easier and do not notify the family of their condition once they become ill. In addition the nurses spend almost no time with the patients and complain about them openly. This place should be bulldozed to the ground. If I could give them 0 stars I would.

I have been with Navi nurses for over a year now and it has been truly a blessing to be a part of…read moresuch an impactful team of nurses. I have watched families lose hope trying to find competent and caring medical attention that their loved ones so desperately need. Families find answers and hope with our nurses. Navis nurses provides a customized care plan and a close nit team of nurses who provide undivided attention and care. I couldn't imagine a more rewarding company to be a part of.

Navi Nurses is a phenomenal in home nursing company that takes care of their patients and their…read morenurses. I've worked for the company as well as recommended them to my family members. Every nurse arrived with a smile, they were knowledgeable about my family member's health conditions, professional and so kind.