I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

If your family member needs physical rehab and has serious medical issues, I would not recommend…read morethis place. My mother needed physical rehab after falling and injuring one of the vertebrae in her neck, but then died 3 days after being admitted to Encompass Health in Mesa. She had prior medical issues, so we were told that her care would be managed by a medical team which included an M.D., only to find out that an M.D. was let go and no longer on staff the day my mom passed away. We don't believe she was ever under the care of a medical doctor any of the days she was at this facility, which is medical negligence and fraud! Read the past history on Encompass Health to learn about past class action lawsuits against this company and please DO NOT send your loved ones here!!

I stayed here for a month following a hospitalization for a knee infection that became septic and…read morerequired continued antibiotics. I thought my care was very good. The people were really nice and they worked very hard. You need to realize; however, that this is not a resort. They assist a lot of people, with different needs who require precise medical care. There is a degree of "regimentation" with med time, meal time, shower day, therapy time. They do try to have some fun with posted activities to try. I am now looking at additional surgery on my knee and I would not hesitate returning to The Center at Val Vista for my recovery.

Although we did not select this facility for my husband's care, it remains on our short list. It's…read morea newer facility. Patient rooms are on upper floors. Rooms are nice, but don't offer refrigerators and microwaves. Family can provide them. They offer personal services as well as quality health care and therapy. The tour was thorough and everyone we met seemed happy. Very clean facility and updated.

I regularly visit my grandmother, whom I affectionately call Nana Baby Cakes, at this facility, and…read moreone of the absolute highlights of our visits is seeing Blair Williams. Blair is one of the most loving, caring, and genuinely fun people I have ever met. Every time I visit, I see Blair going above and beyond to make the residents happy and engaged. I've personally seen him singing, creating art, organizing games and activities, and helping make birthdays and other celebrations special. He has such a natural ability to bring energy and happiness into the room, and it's obvious that he truly cares about the people he works with. I actually plan some of my visits around when I know Blair will be there because I know Nana Baby Cakes and I are going to have a more fun and memorable time. Blair is an incredible asset to this facility, and I hope the management recognizes how much of a positive difference he makes in the lives of the residents and their families. Thank you, Blair, for everything you do!

Blair Williams shares his talents to create a joyous enviornment filled with music, singing,…read moreconversation, and laughter. Blair uses the connections he makes with residents to continually improve their experience and enrich their their lives! Blair Williams is simply amazing and strives to being happiness to everyone!

Excellent care, good nurses, good, courteous front desk staff. Limited food choices, but excellent…read morefood service.

After hospitalization at Mercy Gilbert, my wife was transferred here for rehabilitation. It was…read moreonly supposed to be for a few days, but we still did our due diligence to identify a reputable facility. From that perspective, this location seemed reasonable. But, it was not. Upon arrival, their intake process did not cover anything specific about why she was there or any particular concerns. This was a problem because there were important diet restrictions. Further, the nurse doing the intake seemed incredulous -- responding "you don't believe in anything" -- when my wife answered "no specific religious beliefs." The nurse skipped the "do you feel safe" questions commenting that she would skip those because I (her husband) was in the room. That's exactly why you ask those questions AND YOU DO NOT SKIP THEM. After that, they brought in her dinner, before checking her glucose, which was precisely what led us to the hospital to begin with. When I expressed my concerns with the charge nurse, they came to the room to discuss and indicated that we could always reach them by phone -- a phone they always have with them (though he had inadvertently forgotten it at his desk, so he did not -- in fact -- have it with him). The PT/OT was okay, it was slated for 3 hours a day. But outside of that, my wife could not do any of her own recovery or work -- including walking. So she'd be sitting or lying for the remaining 21 hours in the day. That didn't seem conducive to recovery. We ended up leaving the facility after one night. The facility itself was fairly nice, and a handful of the staff were helpful, but overall it was not a place that I would recommend. I have zero confidence in their ability to provide the level of care expected or desired.

I cannot thank you enough for the service you provide. My entire family was panicked and tearing…read moretheir hair out for weeks trying to figure out a supportive, economical, and socially appropriate housing solution, and Kylee figured it out in less than 48 hours. We would have never found this perfect situation without you. You are an absolute angel!

Kathy Trujillo was a huge help with placement of my father in assisted living. She was very…read moreprofessional, quick to respond to questions, and very knowledgeable.

The type of care and care quality provided here is what's known as shitty. I could probably have my…read more3 year old take care of my elders better than this place. Not sure how this place is legally operating and I just found out they are under investigation.

Called about a hr number or above and they didn't call me back or inform me and I tried the…read morestaffing and payroll. Don't understand what's happening would like to be informed thank you.

Our mother was admitted to Well Springs SNF following a hospital stay and was supposed to receive…read morephysical and occupational therapy to help her regain strength and independence. The evening she arrived, she was still able to walk. Unfortunately, the therapy she was supposed to receive--at minimum 3-4 times per week--rarely happened. Sessions were short, inconsistent, and often skipped entirely. Instead of helping her improve, staff frequently left her lying in bed or sitting in a wheelchair for most of the day. Over time, her muscles deteriorated significantly, and walking became nearly impossible. Eventually, she could no longer take steps without the assistance of a walking device. Basic care was severely neglected. She was not properly bathed or given adequate peri-care. Staff tried forcing her into Depends, despite the fact that she had never needed them in her life. As time went on, it became obvious this was simply because staff did not want to assist residents to the restroom. There were many times she would call for help and wait 30-45 minutes before anyone responded, often resulting in humiliating accidents. Her medications were mixed up on several occasions. We also witnessed feces- and urine-soaked bedding and clothing being left in her room and even thrown onto the floor. Our family met with management, including Heath, multiple times, but despite plenty of promises, nothing ever changed. We ultimately removed her from the facility, and within 12 hours she had to be hospitalized with a severe blood infection caused by unsanitary conditions and neglect along with bed sores on her back side. The night staff were by far the worst. My mother began recording the amount of time it took for someone to answer her call button because the delays were so excessive. She also suffered falls there--despite never having fallen before in her life. On multiple occasions, night staff left her lying on the floor with only her own pillow placed under her head while waiting for another employee to help lift her, sometimes for 20 minutes or longer. There were also several times our family arrived and found all the doors locked, forcing us to wait extended periods before anyone answered. Each visit, our mother appeared more neglected and distressed because of the poor care she was receiving. Late at night, children--presumably employees' kids--would run through the halls loudly, disturbing residents. Her water containers were frequently left empty and dried out. This place was an absolute nightmare. We personally witnessed verbal abuse from staff toward other patients in common areas. Based on our experience, I strongly urge others to stay far away from this facility. Their negligence nearly cost our mother her life.

I am a CNA of 20+ yrs that picked up a PRN shift Christmas Day 2024. The nurse I worked with was so…read moreawful & unprofessional I returned to Wellsprings the following morning waiting for them to open to report this nurse to HR. The nurse I worked with was VERY unprofessional in his remarks, attitude, & tone toward me. This nurse did not help me with fulfilling patient needs when I specifically ask him. This nurse made a point to tell me 2 times that "ya know, I am a good nurse". Never asked him if he was, this came as responses to asking him for help by grabbing more bleach wipes when I was in full PPE in a room assisting a resident. He never helped me once. This nurse created issues between a patient & myself that did not exist. He would not let me speak. He believed his conclusion. The resident corrected the nurse in his wrongful accusations toward me. Another incident while making rounds, I knocked on a residents door to check on her again. This nurse was angry with me because he was in the room I "disrupted him while talking to the resident". This nurse was very egotistical. I didn't understand why he was so upset with me. I had not done anything wrong. This nurse scolded me again & told me to stay out of this particular patients room that the issue was with. That I'm never to go back in there. I didn't understand why or what happened. A couple minutes later this nurse completely flips out & starts talking VERY loud in the common area where all the residents & their families could hear & see him and loudly said that "he doesn't trust me with any of these residents!" Then this nurse, not a manager, not HR, but this LPN nurse tells me to just leave now & go home that he doesn't trust me, to stay away from all the patients!! Of course it's nearing the end of the 12 hour shift &another CNA had showed up. But everything was ok until he knew he had to cover his lies & get rid of me so the truth wldnt be exposed. He wldnt let me speak or listen to me. He would talk over me or cut me off. I was absolutely shell shocked. This was my1st time working at this facility & I did a stellar job, especially having the limitations of it being a busy holiday shift & many families were visiting. I did my job & I ALWAYS assisted & cared for the residents as if they were my own family. The issue was a nurse that needed to cover himself & the mess he alone created & wasn't going to hear about anything else. He could have simply said he was wrong about what he thought had happened & I would have said it's ok, no big deal, water under the bridge. Now, I am happy to write this truth on the staff & the lies they will create to shift the blame &create scenarios that never happened. The Nursa app has evolved & now we can see the reviews left on our performances. Wellsprings of Gilbert has even left me a negative review about my quality of work. I was very angry at how I was talked to & treated by this nurse during my shift & I expressed that to Wellspring HR. I told them to watch their cameras! The resident did correct the nurse of what he thought happened or said but he didn't want me to speak to that resident again. That's when he flipped out. I am absolutely shocked that their management believe lies over truth. There were so many other incidents that happened with this nurse during my shift I would just shake my head in disbelief & continue doing my job. One that I will note is one resident was new to Wellsprings from the hospital. This resident had a couple incidents that pointed toward having C-Diff. I made the nurse aware & suggested to put a contact precaution on the patient's door so if in-fact she was positive for C-Diff, anyone who entered would know to take the proper precaution & prevent spread as it is highly contagious. I ask the nurse 2 times about doing this. He was angry at my suggestion &said he didn't like me telling him what to do. I told HR about this also. I explained to the nurse and HR I'm only reporting from previous experiences I have had with patients & hoping for protection by taking an extra precaution. This nurse never took a test to send off to see if the resident was positive nor did he put up a contact precaution sign at least until a test could be done to be determined. The resident did have several episodes & symptoms that pointed to C-Diff. I just report what I see. I was met with being scolded with egotistical remarks. Shame on you Wellsprings for turning on me. I brought this to your attention! I am a good, honest, hard working CNA. Yes, I was very angry & said colorful words as adjectives of behaviors I experienced, never direct name calling. I shared my experience with other healthcare management & they all agreed that I should have reported Wellsprings & that nurse to the AZ Board Of Nursing. I regret not doing that. I'm not perfect but I know God saw ALL of it and I can stand before Him blameless in your accusations.

My mother was diagnosed with frontotemperal dementia a few years ago. In December she took a turn…read morefor the worse and was not able to safely live at home with my father. I asked Adam if he had any assisted living homes that could care for my mother. Adam took time to listen to our family's needs and our mother's needs and set up some homes to look at. We were grateful for the time he spent driving and meeting us at several different homes of different sizes and areas of the east valley. We knew the minute we walked in to Parc Joule that it was the perfect fit for our family and for our mother. I would recommend Adam Young to help with any needs for your loved one and will always remember his love and support as we were struggling with some hard decisions for our sweet mother. Richelle Buehner Gilbert Arizona

On September 19, 2025, I underwent a significant foot surgery that necessitated the assistance of a…read morecaregiver. During my recovery, I was unable to bear weight on my foot and required support with balance. Daily activities, such as household chores, showering, and other essential tasks, were challenging for me. I had never relied on anyone, particularly a stranger, and was understandably apprehensive about this situation. The business, Like Family Home Care, I was approached by the owner, Adam, who conducted an assessment of my home. He demonstrated exceptional attentiveness to my needs, which immediately impressed me. He was very experienced. I was subsequently assigned to five caregivers, with Kelsey being the most present. Kelsey is exceptionally caring and passionate about her work, prioritizing the well-being of her clients. She effectively assisted me with showering, dressing, mobility, and transfers. Kelsey gained valuable experience in cleaning and dressing my wound, as well as helping with my daily chores, including cooking, laundry, and cleaning my home. I highly recommend Kelsey. All the caregivers provided exceptional support throughout my recovery. Adam and Amber were particularly helpful in every situation. I wholeheartedly recommend their service to anyone in need of personal care assistance. I genuinely felt like part of a family during my time with them, and I was saddened to see them depart.

You have to be on top of things, make communication happen and visit your family members daily in…read morethe morning, noon and evening to make sure care is meeting your standards. Especially since there are not enough staff. Normal staffing is 18 to 20 patients per nurse. Staff management and caseworker communication is imperative.

This is rather slow in coming, but believe me when I say that it has taken me a year to calm down…read moreenough to write this without using "bad" words!! When I was discharged from the hospital, I did not have the "PROMISED" option to select my rehab facility. I have to say, that the best thing about Citadel Post Acute, was the morning oatmeal!! As a newly diagnosed diabetic, I received NO guidance on diet, nor were there any menu choices suitable for a patient with diabetes!! Pasta & bread at every meal?? One whole week with NO salad options?? PT, OT workers were caring & encouraging & they did get me up, standing & walking again. There were two night nurses who actually seemed to give a darn, but the rest of the "caregiving" staff did not seem to give much of a darn about patient care. And don't even get me started on the "medical care" - I contracted an eye infection that the doctor (?) did not look at until after they had been treating it with saline drops (no improvement) for over a week!! And in the 6 weeks that I was there, they stuck me with 4 different room-mates, & apparently because I was not a "complainer", each one was worse than the one before! One even tried to smoke in the bathroom while I was 6 feet away on OXYGEN!! Stay away!!!

Halloween came early and I love it. I can always bank on the Halloween stuff being out and ready…read moreright after the 4th of July. Today did not disappoint! Walking in I gasped with excitement. I see the wonderful Halloween things right away upon walking in and I was like a kid in a candy store. For me Halloween is my favorite holiday so my eyes light up like I am a kid again. Going down the aisles I could see that they were still stocking things and there would be more to come, but there was enough to keep me interested and scouring the aisles for what I wanted this shopping trip. The aisles were clean and clear, and the employees were nice whether they were in the store on the floor or at the cash register, which made the experience very pleasant. It's always so tempting with all of the ghouls and goblins and skeletons and pumpkins galore. Today I left with some cobwebs for my fireplace mantle for only $2.99 wow! What a deal!! It will look absolutely perfect.

We stopped by At Home to see what Halloween stuff they already had out since it's right around the…read moreFourth of July, and they already have a pretty good selection with even more coming. We ended up leaving with a mantle decoration, but they already had everything from the giant skeletons and yard decorations to a few inflatables and plenty of indoor décor. The store was clean, easy to walk through, and the cashier was nice and friendly, which made for a pleasant checkout. Their prices are kind of a mixed bag. About half the time you find something and think, "That's a really good price," and the other half you're thinking it's a little more expensive than you expected. The only reason I'm giving four stars instead of five is because it seems like a lot of their larger decorations end up with some kind of damage. If you're buying one of the bigger items, it's worth taking a few minutes to dig through the stock and find the one in the best condition. Other than that, it's a fun place to browse, especially if you're ready to start decorating for Halloween way too early like we are.