I have to say they were great with me. they cleaned and checked everything to make sure it worked. The day of delivery had to be put off a day because of weather but came through the next day. It was a Saturday and I appreciated it. Chad is willing to help me hitch up when I'm ready to leave. I would say they are easy to work with and helpful. GZ read more

Renter Beware!! This company rents out RV's for Cruise America and it was the closest to where we were going to be camping for Memorial Day weekend so we figured we would give them a try. There was a family member that wanted to rent a trailer but didn't have a truck to be able to haul it so we offered to tow it with our truck. Asked Sundance if we could do that and they said as long as the person paying for the trailer was there as well. So we showed up to pick up the trailer and they then said No the person towing the trailer had to pay for the rental. Then when getting ready to take the trailer and going over it to check for damages there were so many things that were not noted in the file directly but the person there said that they were on a "Work Order" to be repaired. We finally get the trailer to the camp location and when opening the trailer door realize that the hinges on the door were so bad that when you opened the door the wall of the trailer flexed so we had to use WD-40 to lubricate the hinges so that it wouldn't damage the trailer more. A few days into the rental we also heard water dripping and opened the cabinet under the sink to find the plumbing under the sink was leaking. Overall this trailer should have never been sent out and instead apparently they just keep adding items to the "Work Order". We really wanted to return it on Monday but didn't trust that they wouldn't try to charge us for things we weren't responsible for so we waited to return until Tuesday. We were glad we did because there was a different person checking it in and he kept trying to charge us for previous damages that were on the "Work Order". If we rent a RV again we would go anywhere else than here even if it meant driving hours away, the headache just isn't worth it. read more

Warning: Ongoing Issues and Registration Violation I purchased a fifth wheel from Sundance RV (Shelton, WA) in May 2025 and have had a series of frustrating issues since. Prior to the sale, I paid for a certified third-party inspection, and the dealership agreed in writing to complete multiple repairs--including a $1,000 roof reseal, fixing a broken drawer, light strip replacement, central vacuum, and patio door adjustment. Unfortunately, many of these items were never properly completed. The roof reseal wasn't done until I returned and stayed on-site for 5 days. The light strip wasn't initially replaced, and when they finally did, it wasn't secured and has since fallen off. The patio doors, which they "fixed," are now falling off the track, and the drawer broke again after one use. The central vacuum and motion light were never addressed. The most dangerous issue: the rear patio awning detached entirely, nearly hitting my dog. A certified RV tech later confirmed it had been installed on the wrong track. To make matters worse, I discovered that Sundance never filed my RV registration or title transfer, despite telling me they had. I've been unknowingly driving cross-country with expired tags. I confirmed this with the WA Department of Licensing, who said no paperwork was submitted. When I followed up, Sundance denied further responsibility and stated they would not cover any additional repairs. I've since filed complaints with the WA DOL, Attorney General, and BBB. After paying over $70K, I would expect more. read more

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Not even worth a star. Horrible customer respect. For those needing to use their RV's as there home, this company sucks at respecting them and delivering what they purchase in a timely manner. You say you will deliver on a certain date so the owner empties all their belongings from their existing RV and then you tell them you cant deliver the new one for over three weeks. Shame!!! read more

I purchased a 2023 Forest River Grand Lodge View destination trailer to live in. The experience with Sundance RV has been exceptional! It was definitely a learning curve to go from living in a house to living in an RV Trailer. Chad and his team have come out to help me multiple times since my purchase a few weeks ago! I could not be happier with my beautiful new home and amazing service provided by the whole team at Sundance! Thank you! read more

Sundance RV Center - RV Repair Near Me - Shelton, Washington

The team at Sundance RV was amazing. They really went out of their way to accommodate our limited time and budget. They went above and beyond and made our first RV buying experience fantastic. We were looking for a diesel pusher and they have several on the lot that they made ready for us and when we found the perfect one (I'm so frikkin excited!!) they really bent over backwards to source and install new batteries for us. Alex gave a very thorough demonstration of all the coach systems and operations and they even let us test out the rig overnight before we drove 850 miles back home. We couldn't be happier with our '03 Winnie Journey DL and the team at Sundance RV- Thank you and keep up the good work! Jason & Tara read more

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We put our 40 ft RBD trailer on consignment with Sundance RV Center in Shelton, WA. Before our 90-day contract was up, our house caught fire and we suddenly needed the trailer back. They showed true compassion during a very difficult time and worked quickly to bring our trailer back to us--even before the contract was up. Communication was great the whole time. They were knowledgeable, friendly, and truly went above and beyond. We are so grateful for their kindness and professionalism. Josh and Chad were absolutely wonderful from start to finish. Highly recommend! read more

Bought and RV from a distance. Was given misinformation many times. When they delivered the RV it was a mess. Owner just argued. Commitments and agreements not met. Sales guy told me all kinds of things. Then owner says he didn't. Bought a rig laden with issues when was given a clean bill of health. I know the owner will come back blaming me. Thats all he did when I confronted him with all the lies and incongruencies. I should sue but agreement made was on the phone. No proof. read more

Chad was very helpful and responsive to our concerns. The entire staff has been friendly.

My biggest regret is buying our rotted out half assed 5th wheel here. What they claim in their ad, about going through the r v systems is just a ploy to get you to buy the rv. Then they say it takes 6 to 8 weeks to to go through all of let's systems and they don't touch any of it. And if they do anything to it it is really crappy work. We have two slides that have 70% rot in them, we have had numerous water leaks that they said they fixed and did not. They said they fixed our black tank.And now we have shit puoring out the top of it. This rv we bought at sundance, has been a total nightmare. And guess what?They told us to go screw ourselves because we had mentioned getting an attorney and they said they will not speak to us any longer and they said they will not fix the slides or anything on even though they say you will get a perfectly working sturdy rv. The 6 to 8 week wait is just a ploy to get you to call them and bother them so they can just say to you well we will deliver it but we won't fix anything because you are bothering us. Then they will deliver it and tell you that they paid the consigee and you are left in the dark with a plethora of major major issues our rv is pretty much totaled we paid 27 thousand dollars for it and we have to live with this mess. People like this need to be put out of business for praying on hardworking people, and selling them rotted out crappy rvs. read more

My weight distribution hitch need tightening. I had purchased several items from them over time so Went there and asked if a tech could tighten the bolt (22mm I don't carry onboard, until now). They said all their techs were busy (I could see them in the shop chatting and laughing) and there was no way they could get me in. I asked if she could ask one of the techs if he has 2 minutes. She did, they did, 1.5 minutes later, one battery power impact and an oversized crescent later, all done. That will be $67.54 please. $67.54 for 90 seconds of work. $67.54 for begging them to ask a tech. $67.54 worth of never again. read more

I requested help on Facebook because my propane was not igniting thus not having any hot water. Yuck. Keenan contacted me, showed up to diagnose the problem, came back out the next day and fixed it. It ended up being a cheaper part therefore he charged less. I am so grateful for him and his honesty, words truly are not enough! Thank you SO much for being my hero! Blessings. read more

Warning! This is a company to avoid at all costs!! They are the high priced leader and do not know what they are doing. In our situation, they did not stand behind their work or their word. They took our money and did not fix our situation. They have no integrity and have no business being in business. Go Somewhere else, as they are not in business to serve their customers. read more

This was our first experience with Sundance RV and highly recommend them. Everyone in the office was so kind and friendly. They sold our 5th wheel, and the transaction was so quick and easy. Our oldest son recommended them as they have delt with them before. We will definitely do business with them again if we decide to get another rv. read more

I generally don't leave reviews about places in this area, but I also generally don't like Shelton. But after my interaction with the manager over the weekend, my mind was blown with the customer service and the general help I got. My jack on the front of my camper decided to fail and so I couldn't get the camper off my vehicle. I showed up, thinking the parts dept would be open (knew the service dept was closed), but it was not. Keenan (I think that's who it was), happened to be there and I explained my situation and he went above and beyond to help me out even being closed. Unfortunately the part they had didn't fit my camper, but, anything I need from now on, even living in Tacoma, I'm going to be calling this place first for parts or service if I need it. I've been making sure I tell more people about this place and the service I got. Been a very long time I've met someone that knew how to actually interact with people. Turned out my sister even knows Keenan, so I'll definitely be using them even more with how good of a person she said he is. Thanks again for the help and can't wait to bring my camper in when I need to. read more

We took our 23' motorhome to Sundance RV to have some mechanical work done, and a new floor installed, that we provided. We were told it would be 2-3 weeks, which turned into over 2 months. There was a lack of communication during this process. We were charged $125.00 per hour for 34.5 hours of labor on the floor. So it took almost a full work week to install about 65 sq ft of floor! They also broke a drawer and said nothing about that. The job done was very sloppy. At $125.00 hr, you would expect them to know what they are doing, and in a reasonable amount of time. I emailed the owner to express our dissatisfaction, and he said he would look into it and get back to me. It's been a week, and nothing. Not a happy camper! read more

I recently received a phone call from Chad the owner of Sundance RV center in Shelton. He called about previous negative reviews, since deleted, that I had posted in reference to his business. It was during this conversation that I began to realize that a disconnect of monumental proportion had occurred between Sundance and myself. When I received my coach back from Sundance there were a number of things that simply did not work however I received a call from Sundance's service manager asking if I was satisfied with the work done on my coach to which I replied I was highly dissatisfied and why. Sundance dispatched a service team to my home, they confirmed a major problem and fixed it at no additional cost to me. The service manager shared that the reason for the follow-up was that they had discovered one of their employees, since fired, had been both deceptive on his application and discovered to be grossly under-qualified to perform work on RV's. Simply put, Sundance was as much a victim as I of this person. You can imagine my angst when prepping my coach for a Memorial Day trip I discovered additional errors of omission by this particular tech, not the least of which was that my slide out would not extend out more then 18 inches before it jammed. I was extremely angry at this point, called Sundance and asked to speak to Chad. He was unavailable so I left a message with his secretary, a message he says he never received, I believe him as these things often happen in a volume business. Additionally I was asked by Sundance to bring the RV back to them so they could check my problems and I refused because the coach had been prepared for the Memorial Day outing and I did not care to remove food, clothing, cancel my outing, etc. in case Sundance needed to retain the coach. Suffice it to say that Chad, not receiving my message, he never called back, until recently, and I mistook this lack of correspondence from him as an attitude of non-caring to speak to a dissatisfied customer. Allowing for some self criticism here, I was wrong. As previously stated Sundance was victimized as mush as I by this deceptive employee and I failed to consider this in my anger. So, at this time I would like to ask that management and maintenance accept my heartfelt apologies for my negativity and thank Chad for offering to do a meet, greet, and move forward to a resolution to this incident. It is now apparent to me that Sundance is indeed concerned with providing quality service to their customers and I look forward to having the company work on my coach. read more

I purchased a conversion van from these people, and it was the worst customer experience I have ever had. I never felt like I was #1 for even a moment, rather I felt as though I was being treated like number 2. Now about the van, I was informed by one of Washington's Patrol that I had no brake lights or blinkers. Sundance did fix this, but I was frightened that the "mechanic" didn't have one of those "star screwdriver thingies". As it turns out the vehicle also had a big hole in the radiator. I had radiator repaired at Kohouts in Lacey because Sundance did not display the skills and again, addressing my issues was not a priority. Then another thing, the licensing...when are they going to send me my plates and have they even purchased them yet? Then there is the OVERT racism in the store. I guess displaying the Confederate Flag is ok. Finally, I am so sorry I gave you money to get my license plates. I have now had the van for three weeks and I have not been sent the plates. Lackadaisical or just plain lazy, you make the call. Do the work you promised. Sundance RV, where you get treated like #2. read more

Amazing honest owners! Thankful to have such a great service center for our RV so close to home.

This is one of the reasons that Shelton continues to be a depressed area. The businesses don't know how to treat customers. The woman behind the counter was rude to me and tried to get rid of me by continually saying "ok?", like "are you done so I can get back to what I was doing (nothing)?". I had a simple question about RV repairs and operation. Because of the way I was treated, I drove all the way to Olympia where I was treated wonderfully by a staff that were willing to take the time to ensure I had my questions answered. I bought my chemicals and parts from that business and not at Sundance RV repairs. And I will continue to drive all the way to Olympia to the other RV repair place to buy my parts, and to have work done on my RV. I might even buy an RV at that location some day. Sundance RV caters to a group of RV'ers that stay on the property full time, right on the freeway. They live crowded together in a small trip of dry grass with their children and portable playground equipment. Which isn't bad, they have to live somewhere, but it seems that this business caters to these people and not those walking in looking for parts and repairs which I thought was what the business was all about. Apparently not. The first entrance to the property also says, Residents Only, customers of the RV repair shop have to enter down the road through another driveway, which really doesn't make sense, If you truly are an RV repair shop, your entrance should be for your customers. If you are in fact an RV park, you should advertise your business as such with signage. I'm glad this sorry business in on the outskirts of town, but I'm sure it would be a nightmare spending even one night at such a place. read more

This place is sooooo over priced, I am suprised they don't charge you for looking. They had a toyota land cruiser w/ an oil leak and wanted 4000 more the. Blue book and 5000 more the comparable private sales.... Currently they have a 50s or 60s bus that needs alot of work, it would sell for 1500-1800 on craigslist, if ur lucky..... They are asking 19,900!!!!!!!!!!!!! read more

Chad and Josh have done a great job helping us sell our RV and helping the buyers! Fast, responsive, honest. Going with these guys when we decide to RV again! read more

I Asked to have a trailer plugged in to see if things worked and the owner refused he also told us that we were no allowed to look over the trailerbecause he garentees it works. I said want to look itbkvrr myself with my own eyes and he refussedvand threw us out ! Horrible person they are hiding things and lying . This was the 2nd time we went to look st this trailer and still things were not fixed like he said they would be . read more

I have purchased 3 different RV's over the years from Sundance and have had a great experience every time. Chad is extremely knowledgable about RV's. I would recommend them to anyone!! read more