Great Work, But Be Prepared for High Costs We brought our…read more2007 Carri-Lite 5th wheel to Ernie's, Inc. for some major repairs. We had an extended warranty but knew it wouldn't cover everything -- and we weren't in a rush. Overall, we were happy with the experience, but it's important to go in with eyes wide open. What we liked: * Super friendly and professional staff from the first phone call * Clean, large, well-organized shop -- very reassuring * Estimates at every step so we could approve/decline work * They replaced both our black and grey tanks plus the electronic dump valves -- done right * No pressure when we declined certain items What to watch for: Prices are high -- labor is $225/hr, and parts are marked up (pretty typical in the RV world).Communication felt a little slow at times, but we told them we weren't in a hurry. Some quotes were eye-popping: * Battery cables: $603 * Smoke detector plus install: $100 * A/C maintenance: $600 * Roof caulking: $606 * Roof membrane replacement: $17,000 * Replace TV antenna cable: $261 We ended up declining many of the recommended repairs due to the high costs -- thankfully, my husband is very handy and was able to take care of most of them himself. For example, they quoted $17,000 to replace the roof membrane, but ours didn't actually need replacing. We repaired a few small cracks ourselves with Dicor self-leveling caulk and didn't even use half a tube. One thing to note: their estimate process can be a bit cumbersome. When they add new items, the updated estimate just gets longer -- in our case, it ended up being 17 pages. Even if you decline certain items, they remain listed, which can make it hard to track the dollar amount and what's actually approved and what's not. Bottom line: Ernie's is a great shop if you're not on a tight budget and want quality work from a professional team. Just be ready for the price tag and don't hesitate to do some repairs yourself if you can.

I had a frustrating experience with Ernie's RV & Trailer Repair…read more I brought in my Class C RV because I wanted a proper inspection, specifically to have the brake pads checked. Another shop had already told me they couldn't lift the RV, which is exactly why I sought out a place that could handle a full inspection. When I scheduled the appointment, I clearly explained this situation and my expectations. The day after I dropped off the rig, I received a call saying the RV was ready and that nothing was wrong. I was charged about $280. When I arrived to pick it up, I asked for an inspection report or details on what was checked, and it became clear there was confusion. After asking directly what work had been done, I was told they had only performed an oil change. This was extremely frustrating because that was not what I brought the RV in for. I had been very clear that I needed a full inspection due to the previous shop not being able to lift it. They did offer for me to bring the RV back at another time, but when I asked about the cost for the inspection, I was quoted over $450 on top of the $280 I had already paid. This pricing was never discussed when I scheduled the appointment. Overall, my concerns are: -Lack of communication about pricing upfront. They need more transparency on their pricing and other reviews suggest the same -Not paying proper attention to the customer's request -Failing to perform the service that was requested There was no effort to offer a discount or solution to make up for the inconvenience. I wanted to give them a chance despite some pricing concerns posted on prior Yelp reviews, but unfortunately, my experience confirmed those issues. To be fair, the staff were friendly and professional. They are nice folks but, they need to work on some issues. In the future, I will be driving a few extra miles to get better and more competitive service.

I've always appreciated Northwest Coach's friendly attitude. Whether applying our business logo and…read moreinformation on our vans or helping troubleshoot trailer lighting issues, they are professional , knowledgeable, and helpful. Always a good choice!

I can't say enough about the team that works at Northwest. I was in a very bad situation with my RV…read morehung up on another RV and immobilized damage was unknown at that point, but it looks extended . They went above and beyond to help even though they were already busy. through the confusion, they were supportive knowledgeable very kind , and their consideration went above and beyond anything I could've expected. I'm a volunteer with Emergency RV and this time I needed help instead of giving it. They were right there! Thanks to all of you.

Couldn't ask for better service! I would highly recommend calling Andrew at Mr. Bailey's RV…read moreservices! Thanks again Andrew!!

From the owner: Mobile RV repair technician specializing in annual maintenance services such as tank cleaning, air…read moreconditioner repairs, furnace and water heater service, and awning replacement.

Don't go there. Left a bleeding screw loose. Brake failure. Installed a master cylinder with…read moredefective caps, leaked fluid. Failed to refill master cylinder after brake bleed, 2nd brake failure. They wanted me to drive it back to their shop with no brakes so they could work on it. Will not leave their shop to look at the vehicle to assess problem. Fortunately, only minor damage to vehicle after two brake failures. Things could have been a lot worse. The father seems to do good work. The son needs supervision. No regard for customer inconvenience or safety. Office hours make it very hard to leave or pick your vehicle. Customers are fenced in or out when business is closed. They are open 9am-4pm, Monday - Friday. You will be asking for trouble and inconvenience if you use Super Bee.

As you are aware, my father, Ed Johnston, recently made a complaint about your company. I am Ed's…read moredaughter. I, too, feel the need to make a formal complaint. After my father's truck left your facility where you allegedly repaired the front breaks and master cylinder, I happened to be the driver of the truck only a few days later. I was driving the truck on Marvin Road to my place of employment and the breaks failed. This caused me to skid through a round-about, brushing the mirror on a yield sign, which also knocked the front driver's hub cap off. Luckily, I came to a stop only a few feet from hitting the concrete within the center of the round-about. This accident could have been much, much worse. Again, please recall that the truck had just left your shop a few short days before this. My father had paid 1200 dollars for this "repair." This was a very scary and alarming experience for me. I know that accidents do happen and so do mistakes. However, your repair shop simply did a poor job which ended in a potentially disastrous outcome. My initial issue was not that a poor job was done by your company. It was the response that my father and I received afterward. My father's complaint details the very truthful events which ensued in the aftermath. As a result of this accident and then our inability to resolve the matter with you, the truck stayed parked in my driveway for a very long period of time. I don't think you have an adequate grasp on the impact your poor work quality had on our lives. I kindly request that instead of lashing back at me as though I have done something wrong by writing this, you take a few moments to reflect on your role in this and what you can do as a company to simply not allow this to happen again. Do better. Be better. Your work was a complete failure and it is you who should have taken the initiative to make it right. And you did not. This is a reflection of poor character and poor work ethic. Lastly, your reply to my father had multiple inaccuracies in it. I'm not from Bellingham. The truck has never been in Bellingham. I'm practically your neighbor, right here in Olympia. Which should have made your ability to do right thing much, much easier.

We recently had to have work done on our motorhome's onboard propane tank. Their quote was accurate…read moreto the work accomplished. They did a great job of completing the repairs and were willing to hold the RV for a few days to accommodate a more convenient time for us to pick it up. We will definitely return when future RV repairs are necessary.

We took John Coumbs our RV travel trailer to sell on consignment. I dropped it off the first week…read moreof July and was told it would be gone through by there tech team professionally cleaned and put on the line to sell. I was told if there was anything wrong I would be contacted promptly. After 2 weeks and no posting on there web page I grew suspicious. I contacted John with no return call, I waited another 2 weeks and finally got a hold of John Coumbs. He the told me He had been meaning to call but just kept forgetting for the last 2 weeks. It seems they found an issue with my rv and declined to sell it. I arranged for pickup and showed up to do so and he informed me they had been broken into in the secure lot and my batteries and propane tanks were taken. He did replace the batteries and tanks and said the tanks were full and ready to go. I should have double checked and when I did they were empty. A $500.00 deposit was paid for said services and nothing was returned. I had asked for a detailed list of there check out and never received one after repeated requests. I asked there Tech who checked it out and he said the unit was good and he would use with no worries. John's repeated lies, forgetfulness, misleading have lead me to NEVER NEVER do business with this company again. If they did not want to sell and contacted me right away I would be fine. However John's lies, misleading, lies, and lack of communication I would/could never recommend this company to anyone.

I received bad service from another company and stopped by to ask if they would see if my machine…read morewas repaired correctly and if I was charged right or ripped off. The owner Gary volunteered to take my machine out of my vehicle hook it up and start it to make sure it was repaired correctly. He was also a little shocked at the price I was charged. He confirmed that he hears multiple complaints of customer service from the place that mistreated me. His place was amazing they work their own land have their own animals, the kids have friendly personalities. I met his wife and some of his family members. This is a place that I will definitely return to. He will have as much business as I can bring him. When you're treated right and professionally and fair you want to return. I highly suggest if you're looking for small engine repair this is the place. The owner, Gary, stated he works on everything....vehicles, RV, etc.

I called to see if they made house calls and got a tip on how to fix it myself instead. This saved…read moreme a bunch of money. Excellent customer service!

Marc did an absolutely amazing job fixing my RV. From the very beginning, it was clear that he…read moretruly knows what he's doing. One call or message to Marc, and he gets things handled quickly and efficiently. He completed everything that needed to be done and took the time to explain everything to me so I understood what to watch for moving forward. What stood out most to me is how much he genuinely cares. No matter how long of a day he has had, Marc goes out of his way to make sure your RV is fixed properly so you feel safe, comfortable, and confident in your home on wheels. I have had an incredible experience with his work and would highly recommend him to anyone living the RV lifestyle. Marc is genuine, kind, hardworking, intelligent, and takes his job very seriously. It's rare to find someone who is not only skilled but also truly cares about the people he helps. If you need your RV fixed, don't hesitate to reach out to Marc -- I can confidently say he'll get the job done right and in no time!

I usually hate leaving reviews but for Maceo I must. He's more than just "the repair guy", he will…read morebe someone you can depend on getting things done with all honesty with unbeatable price. He could be busy, but you can always depend on him to pick up your phone immediately. He might not be able to make it to you right away, but he'll definitely give you the best advice. Super knowledgeable and very patient explaining step-by-step. Most importantly, always finding the least expensive solution. I've actually learned a lot from him and became more knowledgeable and handy. I feel very lucky to find someone reliable and trustworthy to do business with. Thank you so much Maceo!!!

Lots of things didn't work that he said he repaired. Ken is kinda rude. Very bad communication and…read morelarge sum add-ons to the bill that were not agreed upon previously.

Ken and crew are the best. They have fixed and replaced so many parts of my 5th wheel it's…read morepractically new. I'm so deeply grateful for Ken's fine work and generous knowledge, he knows what he's doing. Highly recommended!!

I have to say they were great with me. they cleaned and checked everything to make sure it worked…read more The day of delivery had to be put off a day because of weather but came through the next day. It was a Saturday and I appreciated it. Chad is willing to help me hitch up when I'm ready to leave. I would say they are easy to work with and helpful. GZ

Renter Beware!! This company rents out RV's for Cruise America and it was the closest to where we…read morewere going to be camping for Memorial Day weekend so we figured we would give them a try. There was a family member that wanted to rent a trailer but didn't have a truck to be able to haul it so we offered to tow it with our truck. Asked Sundance if we could do that and they said as long as the person paying for the trailer was there as well. So we showed up to pick up the trailer and they then said No the person towing the trailer had to pay for the rental. Then when getting ready to take the trailer and going over it to check for damages there were so many things that were not noted in the file directly but the person there said that they were on a "Work Order" to be repaired. We finally get the trailer to the camp location and when opening the trailer door realize that the hinges on the door were so bad that when you opened the door the wall of the trailer flexed so we had to use WD-40 to lubricate the hinges so that it wouldn't damage the trailer more. A few days into the rental we also heard water dripping and opened the cabinet under the sink to find the plumbing under the sink was leaking. Overall this trailer should have never been sent out and instead apparently they just keep adding items to the "Work Order". We really wanted to return it on Monday but didn't trust that they wouldn't try to charge us for things we weren't responsible for so we waited to return until Tuesday. We were glad we did because there was a different person checking it in and he kept trying to charge us for previous damages that were on the "Work Order". If we rent a RV again we would go anywhere else than here even if it meant driving hours away, the headache just isn't worth it.