Everything about this place was tranquil on a Tuesday afternoon till evening, we took advantage of…read morethe 420 friendly open atmosphere loved being completely free enjoying the pool and hot tub with a little ply in between staff was cool and chill set the vibe looking forward to visiting on a weekend.

I removed my platinum engagement/wedding ring the night before checkout because my finger was…read moreswollen after using the jacuzzi. I was wearing the ring that evening and still had it when I went to bed, but it was gone by morning when I began packing. The ring is approximately 3 carats total, including a 2 carat center stone. We searched the room thoroughly before leaving and rechecked all luggage again once we got home, with no success. My husband contacted the hotel and was told the morning staff would be asked. Given the value of this item, that response is not sufficient. A property at this level should have a clear, documented lost-and-found process with accountability, rather than relying on informal follow-up. We paid over $600 for a one-night stay. The level of urgency and communication so far does not reflect the seriousness of the situation. I am requesting that management conduct a formal review, including verification with housekeeping, review of lost-and-found records, and any applicable security procedures, and provide a direct, documented follow-up.

I went back and forth with the owner, Mia, via email, which is why I decided to post this review…read more She wasn't willing to truly listen to my concerns. Like I mentioned before, I've never experienced anything like this. At first, she said she would be happy to refund me, but then she changed her mind and refused. Without my permission, she somehow obtained my personal phone number and called me directly. During this call, she verbally assaulted me cussing at me repeatedly, using the F-word, and verbally threatening me. I have no idea how she got my number, and the experience was extremely disturbing and intimidating. I filed a police report. Please look below at a screenshot of a message that I was sent on yelp telling me I have mental problems. I have never reviewed another business and a negative way. I've never experienced such harassment .. I would strongly recommend staying far away from these people.

I loved my massage. They welcomed our last minute walk in. It was weird to have to pay first but…read morethat's what we had to do. So I added the tip to it prior to knowing if they deserve it or not. To my surprise, I really enjoyed my massage. My masseuse was very accommodating and really worked my body. I had such great thoughts for a review and was ready to give them a 5 star review. However, when we started to walk out, they chased after us, pointed at one of us and told her to go back in. We thought she forgot something. So we walked back. She said to her "where's the tip?" We told all three of them we already tipped on the credit card payment. They all held our transaction receipt and was pointing at another one of us. She tipped the lady in cash. After 5 minutes of pointing and confusion, they realized that we tipped them. That was so ridiculous and unprofessional. The front desk should've told them that we already paid and tipped them. I mean, it was their policy. Such poor communication and service.

Great massage. Great price too!! $60 for one hour. Lilly was nice…read more One word advice to find her location is it's directly behind Kasa Market. The GPS took me to the wrong place on the other side and it took me a while to figure out I needed to drive around to the other side block

Amazing!! Lovely Attention and care! Located behind the location goggle maps takes you!read more

My wife and I enjoy nature, the great outdoors and like minded couples. We enjoy interacting with…read morecouples as friends do. We're not swingers and we aren't interested in sex so if that's your concern you have nothing to worry about. This is also not a gay retreat, another concern that we had. The experience here is akin to hiking the trail and finding a nice hot spring to soak in, au natural if you prefer. Just be yourself, have a drink or a smoke and meet others if you like. Personally, the experience reminded me of when I lived in Thailand. The couples reminded me of the expats I used to hang out with. Great staff and great place to relax while you forget the pressures of the world around you. We'll be back.

The facility was very well maintained and the management was easy with which to communicate…read more Reservations were no problem to make and all my questions were answered in a timely manner. Mi Kasa was dog friendly and catered to our pets needs. The atmosphere was relaxed and informal. All other guests were friendly. Will eagerly return to enjoy the venue again. A+ in my book!

Called to inquire about availability and Patricia informed me she requires individuals to book…read more24-48 hrs in advance and requires a credit card to add a $5 charge to verify it's legit...I said "Oh, Ok, thank you..." Before I can say anything else, like "let me give you a card number or I'll check your online availability" she laughs with a snarky reply..."ok sir and hangs up". Not sure what kind of psychic she is, but for those of us who aren't, maybe adding more information and context to your website would help.

I cannot rave enough about Patricia. scheduling was easy and she is well versed in massage and it's…read moretechniques.

Had a really great experience here. Judi was professional, welcoming, and attentive throughout the…read moreentire session. The massage was exactly what I needed -- very relaxing while also helping release a lot of tension in my shoulders and back. The place was clean, peaceful, and easy to book. Definitely one of the better massage spots I've been to in the area. Will be coming back again!

Got a one hour massage by Judy. She did a really good job working my sciatica. I highly recommend…read morethis place. If you're in town and looking for a good massage.

I have been coming to El Morocco for years, it helps me restore and release over load …read more The waters are so healing, and the rooms so special. I love the fact that it's quiet yet very alive , at nite I can sit and gaze at the the moon, swim and not brother anyone .Watching Casablanca 24/7 is another time travel treat, the coffee is also French pressed, and offers that feeling of a different place. Best for those who need to go within and fine the peace that the desert offers, especially at the El Morocco Spa.

I would call this a hidden gem. The rooms are nice and the price is reasonable. The pool and spa…read morewere both wonderful and just steps from our door. We've stayed at other places in Desert Hot Springs and the spas were sometimes a hike from our room, so I definitely appreciated that it was right there. The ginger lemonade that they kept filled throughout the day was very refreshing. Breakfast was ok. We're both vegan, and I'm gluten free as well, so there weren't a lot of options, but we managed. It was also very quiet there. I think most of the other rooms were filled, but since it was a small place, we still could always get a prime lounge chair and the whirlpool spa area was never crowded. As others have mentioned some of the facilities are a little worn and run down. The saunas were old. The game area was also pretty old, but the everything was clean and looked after. If you're looking for a five star experience, this isn't it. But, if you want a place to relax and enjoy a quiet soak, this is it.