I purchased a patio unbrella ,the quality was GREAT a little pricey but well worth it. It"s made of…read morehigh quality fabric, love the color with beige gray and brown stripes. The best feature is that it tilts automatically. Great product, I recommend it highly.

DO NOT DO BUSINESS WITH THIS COMPANY To quote Joseph…read more... worst company to deal with Hot Tub is under warranty. They fix it half ass left it into pieces and do not return phone calls forget to order parts, and send incompetent people. The hot tub has had the same issue 6 times and counting since we got it. It's been out of service more than it's been up and running. They do have the greatest excuses - you shouldn't get the control panel wet, the thermostat broke because it is in the sun and overheated, the owner makes those decisions - great when is the owner available to speak?, the owner is retired he doesn't come in, who is the decision maker? - the owner. I have a 400 gallon moskito breeding paperweight if anyone is interested...

The place is a DUMP!! All miss matched furniture, empty boxes outside and the "showroom " upstairs…read moreis empty!! Save yourself a trip and do not bother!!

What a great place!…read more Not only does TC have an intense selection of furniture for fair prices but they also have an unbelievably nice staff and they give back to the community! Rene greeted us when we walked in and allowed us to explore both the first and second floor without stalking us whatsoever. We ended up finding a really great piece for our living room and he explained the delivery process. They get new pieces daily and make sure you are satisfied with any purchases you make.

I purchased 3 umbrellas last summer. I spent over $3000 plus a delivery fee…read more The delivery company had no idea how to put together the cantilever umbrella, which should have been my first clue that this was not a top rated outdoor furniture business. The only reason I ordered from them was because I wanted to match what I already purchased elsewhere.. Long story short.....they couldn't care less that I was having issues on how their product, they delivered the goods & they got their $. Nina the salesperson wanted to help, but just kept saying over & over, that no one would come to Westchester. THEY HAVE NO CUSTOMER SERVICE. FOR HAVING 3 LOCATIONS, you'd think they'd want to help, but its clear they didn't. GO SOMEWHERE ELSE FOR OUTDOOR FURNITURE......

The furniture is nice- very expensive. Spent well over 5,000 for that and a fire-pit, you would…read morethink they would have responsive and respectful customer service. We purchased the full Sanibel set and the chair is very uneven. I have been put in touch with an email for customer service (7 days ago)- still NO response. Worse, the salesperson Julia (Farmingdale) gave me a card and encouraged me to let her know if I needed anything. When I asked for help she was rude with her response. I was not surprised as I felt rushed and disrespected during the purchase of the set and should have gone to one of their other stores. I had a bad feeling with her professionalism before I left the store. I strongly recommend going to a different location! I plan to call management to share the overall experience.

On 12 Oct 2024, we purchased a recliner on clearance. Aside from normal wear and tear from being a…read moredisplay piece, the recliner was in relatively well maintained shape. Upon loading the recliner into the bed of my pickup truck, one of the managers (did not catch his name) that was helping to load it on, tripped over a furniture dolly and tore the corner of the recliner open. My brother and I did not notice and IF the salesman and manager noticed, they did not say anything. However, the manager was quick to have my brother sign for the recliner. Upon arriving to the house is when we noticed the damage. The salesman was called and we were informed that due to it being a clearance item, all sales were final. Also, since the warranty was declined, repairs would be at our expense. We explained that the damaged was caused by their employee and the photos were provided but it did nothing to sway them. While the salesman was personable, we are severely disappointed by the lack of integrity and dishonest business practice. We will now let the bank handle this issue since the team at this Ashley Furniture refuse to.

We had a bad experience at this store. We were interested in the 0% financing for 60 months, when…read morewe finally picked something out, we were told that we would not get 60 months financing at 0% unless we paid full price for the furniture. We were not happy and declined, and did financing for 24 months at 0%. The manager Mike kept saying there is a price match available if we find it somewhere less expensive, and that we were getting all the Black Friday discounts. We did not get the Black Friday discounts and specials, and when I called about a price match, he just discredited the website that was offering it, Then proceeded to tell me that if they do a price match, our financing goes down to 12 months. I called Ashley's corporate number to see if they can assist, they told me Mike would reach out again to see if anything can be done, Mike never called. The price online also included a chaise lounge, and was still less then Ashley's price with delivery. Also the people sent to put together the couch, didn't know how to, they claimed a clip was broken, we had to wait for the clip to be mailed to us, upon receiving the clip we called to have someone come over and install the new clip, and he told us nothing is broken, they just didn't set it up correctly. Do not go to this store, search around online and save money.

Worked with Dan from JPD on a beautiful pavilion installed Summer 2024. Sad to see JPD has since…read moreclosed as I was looking for a shed. Just found Dan at Southside Fence Co on Sunrise Hwy in Copiague and ordered my new shed!

They were so helpful, I was very annoying with my questions since I had no idea about lot of…read morethings. But Mike was very nice and patience with me. I even had to go back the next day to return something. Without any questions ask, he helped me with my return.

We had a great experience at Fortunoff's Backyard Store while we were purchasing our 2 new Chez…read moreLounges for our Back Deck, and we decided to go with Fortunoff's for the prices and the customer service. The store had lots of choices, big sets, and also individual items as you would like. They only had 2 or three people working, but not many customers at the time. Kevin, the rep we spoke with, was very courteous and helpful. After we saw the Chez's and decided to go with Fortunoff's we called Kevin and made the order for 2. A few days later they arrived, however one of them was pretty badly scratched up, so we called back to have it replaced with a new one. Kevin said no problem. A few days more and a brand new one came to replace the scratched one, no extra charge. That's good service. Good pricing, nice selection, and professional folks here.

Deceptive Business Practice - Buyer Beware. Advertised Teak…read moreSofa for $2000 but at point of sale they tell you that's for sofa in flat box. full assembly required unless you pay additional 10% fee. So disappointing, I didn't expect this deceit from Fortunoff

Muhammed was able to fix our order for us after we didn't get what we thought we had ordered at a…read moreprevious visit. He was personable, funny, and made us feel comfortable. The value of furniture at Bobs is great and we will be back in the future! The only thing that is a bit pricy is the shipping/delivery fees. Aside from that we are very happy with our purchases! Thank you Bibs for a great shopping experience!

I have purchased many pieces in the past from different Bob's Furniture stores. I have always had a…read morereally nice experience and the sales staff are always friendly and helpful and wonderful to work with. I needed a new sofa so I came to this location. The store had been open for about 20 minutes and empty. The salesman helping us was an extreme deterrent. His answers were short and abrasive and he seemed annoyed to be answering anything we asked. He walked away from us, for no apparent reason, several times and we literally had to search the store to find him. What a major disappointment. In addition, as I was looking for my salesman, I passed another salesman and I nodded and said hello. This guy walked by me and turned his head. We were going to place an order but decided that we needed to go to a different Bob's because this isn't the way you treat customers. I hope the management reads this and retrains the staff here.