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    Sunergos Therapeutic Massage

    5.0 (15 reviews)
    Closed Closed
    Updated 2 months ago

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    Massage Envy

    Massage Envy

    3.1
    (122 reviews)
    3.1 mi
    $$$

    This location is amazing!! The front desk staff is so kind and knowledgeable! All my services have…read morebeen so amazing! Definitely would recommend this location to my friends and family!

    After being a member for years and years... I'm canceling my membership due to the new owners…read moreinexcusable treatment towards staff and customers. The same owner owns Eastvale location and one other in Riverside, and I refuse to support someone who is willing to treat me, my massage therapist with such a lack of disrespect, and other locations are just too far to be worth the drive. The previous owner was kind, to my knowledge staff was happy, I was never pressured into upgrading or sold crap... But since the location sold... Nothing but problems, and I regret taking so long to cancel, as their cancelation policy is from the 1980's with paper cancelation and you have to disclose "why don't you want to give us money" and then have it signed off by a manager. Then it'll take 10 days, so you might get charged again... Ridiculous. This location used to have some of the best of the best! It's take weeks or even months to get a massage with a specific person. My favorite therapist was Tim- absolutely a gem - and 5 minutes before my appointment I got a call "sorry he doesn't work here anymore and we don't have any availability"... What?!? Respectable and caring Tim just left without saying anything?!? Nope... he gave two weeks notice and they let him go moments before they canceled my appointment while I was in the parking lot. The sales came on heavy after that... Calls to book an appointment with this location... O did work with another therapist who's so awesome.... But couldn't shake this level of dispersant to me - the appointments after me - and the staff... I started going to Eastvale until I found out it's the same owners... It's inexcusable behavior to treat staff so poorly, and your fear of whatever only hurts your customers while teaching your staff to give same day notice or they're screwed because of your insecurities. I'm not surprised by the lack of people going to this location, the fact that it's so hard to get seasoned staff and only newbies to get some experience under their belts (mind you we pay the same while the newbies make less and the seasoned don't make nearly enough which you can see by their job openings). So join at your own discretion, but be warned that your favorite therapist might be gone in a moments notice, and no the owners don't care about your experience... Only collecting your money. My remaining credits will be used at Chino Hills where I've always been looked after. Update: To ignore a cancelation request is unacceptable. Days after I submitted the forms I had to contact the location "you haven't confirmed cancelation" only to recieve a reply a day later "we can't read the request form and our cancelation form has changed"... You couldn't reply to the email days ago? Shady business. I've sent a formal complaint to headquarters regarding business practices.

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    Sunergos Therapeutic Massage - massage_therapy - Updated June 2026

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