Not a Positive Grooming Experience I was very displeased…read moreand will not go back. My appointment was at 8:00 and the groomer had not arrived for the appointment. I had to talk to the helper. So, what I conveyed to her was not shared with the groomer properly, Let's call the groomer V. V rushed in late while saying she had to take a phone call, so she did not acknowledge me. The helper put the lead around my 60 pound dog who was reluctant to leave me. When I looked up, she was literally dragging my dog across the floor by her neck. V did put a stop to that after I voiced that my dog could be hurt​. I had chosen the length to be between the second and third swatch for length, but more toward the third. My small dog was given what I can only imagine was not either because her skin was showing through. When I got my dog home, she was so miserable with scratching and biting and itching. I finally had to go buy oatmeal and coconut oil to bathe her in an oatmeal bath and soothe her skin further with the oil. The manager called me after I pointed out my experience. We had a nice conversation about having this be a learning experience and bringing these points up at their next meeting. Then V called. No matter what I said, she had a come back that placed blame on me, my dog, or some product that was used. I gave up trying to have a mutually beneficial conversation. I will never go back. I suggest you find a different grooming salon for your dogs. Pertinent points: Late to work Phone call more important than customer and her dogs Dragged 60 pound dog by her neck across the floor with a lead Information not correctly transferred from helper to groomer Groomer contacted me, but put the blame on me, my dog, the shampoo, but never acknowledged her part in the sad results

I took my golden doodle to get groomed and my husband and I stayed the whole 2 hours outside until…read moreshe was done and when we got her back, we immediately noticed something was off with her. When we got home she was moaning and groaning all night all and was not able to sleep. In he morning she couldn't even hit down properly and she kept yelping super loudly. I immediately took to her the 24 hour vet and told me that who ever groomed her pulled and over extended her tail to the point where it became inflamed. They had to do blood work and X-rays, it was very stressful on my dog. I emailed petsmart to let them know and I even spoke with them on the phone and they completely ignored me. So I will be filing a report higher. There should be no reason why I have to pay $600 for a visit that was caused by a groomer. I will not state the name groomer but I DO NOT RECOMMEND BRINGING YOUR DOG HERE!

Friendly staff, clean shop, and plenty of cute accessories for pets. I always end up buying more…read morethan I planned because everything looks adorable. Prices are fair, and my cat's new bed is her favorite spot now.

Baylie did an excellent job with my first-time to the groomer, very matted farm dog. We weren't…read moresure her double coat could be saved, but they worked their magic and maintained the long coat. Molly came out looking beautiful, relaxed like a whole day at the spa, and smelling clean. The crew was very responsive on Facebook, and I felt they took good care of Molly and me. I am so pleased. I wish I would have taken before and after pics.

Neat little stop in MHK. Cool animals. Big turtles! Nice people able to answer all your questions.read more

Excellent and informative business. They know their reptiles. Great store with great pricesread more

Now Prairie Paws Animal Shelter- Our recent adoption went…read morebeautifully! The staff was encouraging and knowledgeable. The meet and greet with our dogs was careful and successful. Our new pup is healthy and happy! 5 stars to all!​

Nothing but great things to say about my dog's grooming experience! I have 2 mini aussies and tend…read moreto be very particular about how they are groomed and cared for. Kaitlyn did a fantastic job and I will definitely be returning. Feel that pricing was pretty good as well, very satisfied!!!

order immediately cancelled - no explanation or apology but they sure took my money. i have never…read moreliked doing business with petco and this surely seals the deal that i will never again. !!!