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    Sunflower Retreat

    5.0 (2 reviews)

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    2 years ago

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    Diamond Beach Vacation Rentals - Diamond Beach Condos

    Diamond Beach Vacation Rentals

    4.4(31 reviews)
    6.5 mi

    This is our second stay at Diamond Beach. We've stayed in 2 different units, and both have been…read moreextremely nice. Comfy furniture, large bathrooms, and roomy spaces. The balconies are gorgeous--the higher floor this time has a better view above the palm trees. Both times we've been here have been in January, so we haven't been able to use the outdoor pools or the lazy river. The indoor pool is large! There's a great game room, a movie theater, and a gym on the property. Everything is access-controlled, so you feel safe. Getting to the beach is about a 5-minute walk. This is a beautiful place! We booked through Ryson Vacation Rentals both times. Great communication, easy check-in and check-out process.

    We stayed at the Diamond Beach Resort in Galveston for a long weekend. It is a fantastic resort…read morewith many amenities. Greg, the Director of Operations is the ultimate professional. He sincerely cares about his residents and renters and is willing to go above and beyond to accommodate everyone's needs. Specifically, we stayed in Diamond Beach unit 218. Great condo. Clean. Well equipped. Lovely. Pretty. Good location. Beautiful. It was a terrific unit at the end with an awesome balcony and great views. We booked through Sand n Sea. Great company. We booked with Jolene. She was terrific. We loved working with her. She was fantastic. Will book with her again AND will recommend her to friends and family! Very nice and professional! A very good company! Overall, we had a wonderful family getaway and will be back for sure!!

    Photos
    Diamond Beach Vacation Rentals - Winter view from a top-floor balcony.

    Winter view from a top-floor balcony.

    Diamond Beach Vacation Rentals - Diamond Beach Condos

    Diamond Beach Condos

    Diamond Beach Vacation Rentals - Lazy River all to ourself in October.

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    Lazy River all to ourself in October.

    Vacasa - Bug in sink.

    Vacasa

    1.2(28 reviews)
    0.7 mi

    First of all. My best friend and her husband rented this…read morelocation called The swordfish sanctuary in Jamaica beach Texas. The place is so cute. The pictures made the place look awesome. Let's get started. The Third room which is located downstairs separate from the main house. It has a queen bed and a small private full bath. Which was cute. But damn. The musty smell in it was not acceptable. If anyone were to stay in that room. You'd probably die from a major headache from the smell. It had a window unit which kept the room ok. But still the muggy feeling and the smell. It's a NOOOO. THE AC IN THE main house needs maintenance. We went out. And when we got back it was 82 degrees in the house with the ac set at 72. Thank goodness it has ceiling fans. The bathroom in the queen size bedroom is ok. But it has only one side of the shower covered with a glass door. The floor was wet after our shower. Other than those things. The place was nice. Saw no insects or bugs. And they are pet friendly for my friends small fur babies. We enjoyed sitting outside enjoying the canal type body of water. The owners just need to be notified of the things I complained about.

    Our family vacation was significantly disrupted by a planned power outage that began on the evening…read moreof June 17, 2026, at approximately 11:00 PM and continued well into June 18, 2026. During this event, I contacted Vacasa multiple times seeking assistance and accurate information regarding the status of the outage and the expected restoration of power. Unfortunately, Vacasa provided little meaningful support. Rather than actively assisting guests impacted by the outage, I was directed to a link that was either non-functional or provided no useful information. As a result, my family and I were forced to investigate the situation ourselves and ultimately learned that power restoration was not expected until approximately 12:00 PM on June 18, 2026. Without electricity, the property became unsuitable for our family's needs and prevented us from enjoying the accommodations, amenities, and experience for which we had paid. The lack of power impacted the habitability of the home and substantially diminished the value of our stay. Given the circumstances, we had no reasonable alternative but to cut our vacation short and leave the property prior to our scheduled departure date. When I contacted Vacasa to notify them that we were leaving early and to discuss a potential resolution, I was simply directed to contact Airbnb. At no point did Vacasa offer a refund, a credit for a future stay, alternative accommodations, or any other meaningful effort to mitigate the impact of the outage on my family. This lack of responsiveness and customer care was extremely disappointing. Fortunately, Airbnb's support team acted promptly and professionally, ultimately providing a partial refund for the interrupted stay. In stark contrast, Vacasa has not contacted me directly regarding my concerns, nor have they made any effort to discuss a resolution, follow up on the situation, or inquire about the well-being of my family following this incident. Their only communication appears to have been through Airbnb. Given Vacasa's failure to adequately assist guests during a known outage, failure to provide reasonable accommodations or alternatives, and failure to address the matter directly afterward, I am seriously considering pursuing legal action against Vacasa for what I believe to be negligence in their handling of this situation and their responsibilities to paying guests. While we remain satisfied with Airbnb's customer service and will continue to use Airbnb for future vacation bookings, this experience has permanently damaged our trust in Vacasa. Based on how this matter was handled, we will not book another property managed by Vacasa in the future.

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    Vacasa - Roach in refrigerator.

    Roach in refrigerator.

    Vacasa - Dead roach

    Dead roach

    Vacasa - Roach in refrigerator.

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    Roach in refrigerator.

    Sunflower Retreat - vacation_rentals - Updated June 2026

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