Theee words: Service. Beyond. Belief. Stopped in for some help with my old Ray-Bans and could not…read morebelieve the exceptional education and kindness showed by Chris in the store. Will never buy sunglasses for any place else. Great selection of the latest styles and a whole new brand of service.

Two words ..NO SERVICE ..Walked in to shop ...two employees where chatting with each other. After…read morebeing in there over 10 mins i was never acknowledged or was even asked if I needed help. I went back to the Macy's SGH ..much better service

This absolute worst customer service. Had a younger gentleman with glasses and a long ponytail tell…read moreme the glasses I bought from another sunglass hut over 5 years ago were knock offs and then stand there and laugh. Why would I spend money at a store after this type of experience? I'll take my business elsewhere outside of the outlets.

Honestly, the best service. Kelsie not only patiently helped us out on Saturday help me find what I…read morethought I wanted and a gift for my daughter, but then again on Sunday. My daughter didn't love her color of lenses and I had a little buyers remorse, so walking back up on Sunday, she was on her way out for a lunch break, saw me, and asked if we needed help again. She came back in with us, sat very patiently as my daughter looked at no less than 20 pairs of glasses and helped her pick out the perfect pair. Needless to say, she is a saint. Thank you again for your help!

Whenever I order my sunglasses online I bring them here to get them adjusted or to trade them in if…read morethere's an issue with the shipped item I received from their website. The staff is always helpful and I normally leave satisfied . They also have a decent variety of shades to select from.

I recently purchased two pair of Guccis sunglasses at the outlet store in Commerce GA and was…read moreassured I could return them to any Sunglass Hut store if I was dissatisfied. Well I tried to do that at the Marietta, GA store in Avenues at West Cobb and the sales associate refused to return the pair and insinuated that I stole the shades as they were not on my receipt. She was referring to the item number on the arm of the sunglasses and the item number on my receipt. I knew this experience was not going to go well upon entering the store as she was not pleasant when I walked in, and I had never been treated this way at a Sunglass Hut sore. Once she realized that the item numbers didn't match she immediately placed the sunglasses on the counter and told me to return them back to Commerce GA. That's not an easy task as the outlet is 2 hrs away from my home. This associate/store manager didn't attempt to do any type of problem solving as I assured her that I purchased both the sunglasses I was returning and the ones I was wearing from the Sunglass Hut. She IMMEDIATELY assumed that I was engaging in nefarious actions. I was absolutely appaled and offended and said so to her. She became offended, ordered me out of her store, threatening to call the police on me and she locked the door during store hours. To de-escalate the situation I went outside and called the store I purchased them, which she could have done. I reached Casey, whom I purchased the sunglasses from, she remembered me as we had a very pleasant shopping experience. She remembered my items purchased and proceeded to call the store to inform the associate on how to look up the item number for the Gucci sunglasses. Casey at the Commerce store cleared up the discrepancy. The associate at the Marietta store only unlocked the door because of Casey. Once I entered the store, she completed the return transaction with a scowl on her face and she didn't say one word to me when done. I left the store thanking Casey at the Commerce store for her assistance and assuring her that I will be back when I come thru Commerce to purchase more sunglasses from her. I will NEVER patronize the Marietta store ever again and will tell all of my neighbors and friends not to either. As the associates/managers are rude and discriminating. They made me feel devalued, paltry and discriminated against! I don't have to feel this way after i spent over $700 on one purchase. Ill take my hard earned money to a store like Commerce, GA that values and treats EVERY customer with respect and care.

Steve at this store really went above and beyond to help me choose a pair of glasses. He was very…read morefriendly and nice to talk to. He even told me about the student discount they had which was so helpful! The store also has a lot of options to choose from and many sales. Would highly recommend! Thank you Steve!

I didn't think I'd have much to note in what I thought would be a "normal retail" pursuit, but I…read morewas surprised. My girlfriend and I took the opportunity to procure her much belated birthday present. We walked in and were immediately greeted by Ethan (sp?), who took a few minutes to walk us through our options as we searched for some quality, polarized shades. It seems clear that this fellow knows what he's selling. He made some good recommendations, talking us out of more expensive purchases, and steering us away from the actual store-branded stuff. I think we're very happy with our end-result. AND we saved some money on these shades compared to regular non-outlet prices. Thank you, Ethan!

I visited twice (two days in a row) before making my purchase. After buying my glasses at big chain…read morestores and having them break I needed a quality pair Each time I went I was offered welcomed assistance and finally narrowed down the pair I wanted. When you go in, give yourself time to choose. They have a wide selection which can make it difficulty to decide. I already have my eye on a few other pairs I would like to purchase before the summer ends You also receive a case with your purchase.

It seems like an ongoing issue here at this store with damaged sunglasses. They never have any in…read morestock and if they do there damaged super unprofessional !

Went there last week to get a pair of sunglasses but then decided to fix my old one instead. The…read moregentleman worked there were helpful. After a few days my new lenses arrived and it took them only a few minutes to get the job done.

I walked in on a very busy Sunday. The store had a lot of staff ready and available and situated in…read moredifferent locations in the store to assist all customers who were browsing. The staff was friendly and helpful and the lead manager on-site was polished and very professional. He kept checking in with his junior staff member to ensure I was being assisted properly. I was coming in for a $5 sunglasses replacement piece and they treated me just as well as the person next to me buying the latest $400 Prada model. I will be back for sure to purchase all future sunglasses from this location.