We were strolling lovely downtown Burlingame this afternoon and walked by this Sunglass Hut. I…read morecould see through the front doors that they had a display of the new Ray-Ban meta smart glasses that I have been looking for. They have been really hard to find and most places are sold out. We had our dog with us, so I had my husband go in first to look at the display, but the employee was super welcoming and invited me to bring my pup inside. I love dog friendly businesses! I was able to try on a few styles before deciding on the ones I wanted. The store was clean and well appointed and the employee was very helpful to everyone who came in. I would definitely shop here again.

Paul and Giselle were an amazing help! I would shop here again in a second. They were friendly and…read morehelped me extremely quickly.

LATE Post: I agree totally with these comments: Wish I would have seen them before: "Nov 6,…read more2024 Customer service needs some serious improvements especially in the post sale phase. ...." They are very attentive in the beginning but no so much post sale after you've given them your money.

This is probably an unfair review, or maybe it isn't...you decide…read more My husband and I came here through word-of-mouth from my husband's coworkers who have the same eye care insurance. Booking the appointment was fine. Minor point, they don't run like clockwork, even though the name is "eyework". It says eye not clock. You should check their lunch hour and decide if you want to be standing in the cold or not while waiting for their lunch over to end. What is cold anyway in the Bay Area? This isn't Colorado. In Colorado, they would open the doors earlier to let people in from the snow. Doctor was fine. My vision went from -8 to -10 in two years. I'm thinking I may need to start learning braille. (Spoilers, no I didn't go get a second opinion.) We picked out frames. I am mightily blessed with a wide face and a flat nose, as in I don't have strong nose bridge. The workers reassured me that lots of customers have my style of face. Great. I picked out a pair by Oliver People and paid $800-1000 for my frames. This is San Mateo, right? People love chucking money at the sky. For me, it's because it was one of two pairs designed for women* they had available that would fit my face. Did I choose the more expensive pair? Sure I did, because I thought it would be more comfortable and I liked the color. This is the worst pair of eyeglasses I have ever owned. And by this point, I've owned probably 25-30 pairs of eyeglasses. The titanium is nice and light, so yes, it is more comfortable; I don't have any pain at the temple or behind the ear lobe. But that's because the glasses is touching my skull in 4 spots - the two nose pads and two tiny spots somewhere on my ear. The frames aren't touching anywhere along my temple. Does this sound great? Maybe, until you realize there ain't nothing holding up this pair glasses. No friction, at all. Stupid, stupid design. I've got bad vision. (I want you to know, I am censoring a lot of curse words to keep this family-friendly). So the lens is heavier. What does this mean? Well, that requires a knowledge of gravity. You don't even need college-level knowledge of gravity. The weight of my lenses pulls the glasses down. If I were to look down at something, say a book, or maybe I'm painting something, maybe I'm tying my shoe. My glasses fall off my face. I was literally in the middle of painting something and I got so frustrated I stopped in the middle to write this review. When I turn my head sideways, and the glasses fall off sideways, the eye pads poke my eyeball. STUPID. And my husband likes to point out, "That's $1000 for you". Also, adjusting the titanium is STUPID. It's "fragile" so they can't actually adjust it (even though the girl who helped me with the frames said they could). The eye pads are adjustable...except here is another STUPID thing. The glasses weren't adjusted when I picked them out. The girl marked the lens which is information used by the company making the lens to match it with my prescription. Well...they adjust the glasses afterwards, so the mark is off now. STUPID. So my vision isn't improved while driving. I've noticed that I have a harder time driving with these new glasses. It's fine though, since I mostly drive in areas I'm familiar with; I don't need to read signs so much. Maybe I'm wrong, but I can see the same with my old pair if not better. And my prescription on that pair is -8. To their credit, they were helpful in doing what they could with the glasses. But there's only so much they can do. So here my main issues 1. The glasses weren't adjusted prior to marking the lens. 2. Likely inexperience with high prescriptions, low nose bridge, wide face, etc. Pros: The staff are friendly, it was easy to book an appointment. Verdict: I'm going to go back to my old doctor, even if it means paying toll and driving 45 minutes one way for an appointment and then again when I pick up my glasses/contacts. *Women glasses: they're as stupid as women's clothing: Overpriced and not functional, or sometimes worse, they give the impression of being functional, but sometimes those pockets or drawstrings are just for show. In the future, I'm going to pick out men's glasses. They're more affordable, no fuss or frills, and they're also wider. But do the people who make this profession think about telling the customer that? Either they don't know...or they want your money. Go ahead San Mateo, throw more money into the sky. That's how you got rich, right? By spending and spending.

I mean, the reviews speak for themselves. This is truly the kindest, and the BEST optometrist I…read morehave ever been to. Doctor Lin has seen me for same day emergencies and for routine checkups and is always patient, respectful and kind. She'll always be sure to explain things in a way that make you feel at ease. Justin & Alex are equally as great! The vibes they put off are welcoming and open. Not to mention the sweet nostalgic tunes that are played on the record player to soothe the soul. (vinyl over digital, ftw) I actually live hours away from this location now, but will still continue to come back here for checkups and repairs because this team is truly a one of a kind. THANK YOU!

Been coming here for over ten years, the best customer service and good prices for name brand…read moreeyewear. Eye exams are a great price with or without insurance. They have great frames and stay accustom to the newest technologies available.

Stopped in to find sunglasses that fit my face, I'd been having a heck of a time getting petite…read moreones given I usually had worn children's frames for eyeglasses. The inside is a compact store, housing many frames for rx lenses as well as ready to be worn sunglasses. I was lucky enough to have the owner/shopkeeper, Randa, help me. She pulled tons and tons of frames for me to try. Ultimately I did find one and she offered to hold them for me for up to a week with one courtesy call. They were fully rimmed and I elsewhere found a pair and brand that worked better. Randa was super kind and helpful, what I especially appreciated is her down to earth vibe and attitude. It's conveniently located in downtown SM and parking can be tough, especially during peak hours. They bill themselves as 'reasonably priced,' and though I'm not sure if that's the case, the customer service I got here was outstanding and the selection was vast. I guess they do offer more reasonably priced ones compared to super expensive designer frames. We did have a bit of confusion and misunderstanding about my wanting only polarized sunglasses, and her showing me three frames, which upon her checking more closely, finding that they were not polarized. But I did appreciate her honesty and checking for me.

I highly recommend Just For Optical in downtown San Mateo. They carry a wide variety of styles and…read morebrands of glasses at reasonable prices. I have been a customer since 2019 and Randa, the owner, has helped me find glasses that I like and also fit me well. Randa is always patient while I make my selection and I never feel pressured into a purchase. She is also available on a drop-by basis for minor repairs (such as nose pads) or adjustments. Overall, great service!

I've been wearing glasses for nearly 8 years now and while I've always had frames that worked I had…read morenever truly loved the practice(s) I had tried out... until Ideal Eyes. This female-ran business really has it all--the staff is kind and knowledgeable, the place is clean and well decorated, and Dr. Surh is a master of her craft. Not only was she able to quickly get my prescription updated (and answer any and all questions about my eye health), she was equally great at helping me ease my way into contact lenses. Past optometrists have been reluctant to get me onto contacts because of my astigmatism, but Dr. Surh was flexible and gave me plenty of options (with follow-ups) until I found the perfect lenses. Overall, a great and painless place to keep your eye health in check. And while I haven't purchased frames from them directly I can attest to their wide and stylish selection. So happy to have found this gem!

UPDATE: After all that, I decided I'd had enough and told them I was moving on to another provider…read more You'd think that would be the end of the story. It was not. When I booked with the new place, I was informed my exam wouldn't be covered by insurance -- because my old provider had submitted a pre-authorization request and never cancelled it. The new office couldn't clear it themselves; only the original provider could release it. So, one more email, back into the void. I asked them directly: did your office request a pre-authorization on my behalf? They didn't actually admit to that -- instead they just said they'd cleared it, so the new office should be able to pull it now. Should. Great. Let's recap: I never had a confirmed appointment with them, by their own account, and yet somehow they'd found the time to file paperwork with my insurance company that then sat there blocking me from being seen anywhere else. No apology for that part. Almost impressive, honestly, in a "how did you manage to mess up two entirely separate processes in service of one appointment" kind of way. It also took one final round-trip with them before I could actually move on -- fitting, since the whole saga has had the vibes of a messy college breakup: the drawn-out final logistics, the ex who's still holding onto your hoodie. Small detail while I'm here: their emails are often signed "Thanks, Ideal Eyes Team," versus the name of a human. After enough of these exchanges, you start to wonder if there's a person back there at all, or just a very polite AI fielding damage control. On the bright side: I went to the new provider yesterday, and it was like stepping into a different world entirely. Professional, communicative, and nobody made me forward an email to prove anything. Fingers crossed it stays that way.

Alas, the love is gone…read more My first pair of Warby Parker glasses were sunglasses, the day after my LASIK surgery in 2019 in Seattle. I loved them. I lost them. They discontinued them. I bought my second pair of Warby Parkers on vacation on Venice Beach in 2021 (featured in my profile pic!). They were called the Sonia, and black. I loved them. I lost them. They discontinued the black ones. WHY? I bought another color of Sonia, but I don't love them. My next were a pair of reading glasses. I have no idea why the frames were recommended to me. They were very unflattering. I donated them. Next, purchased in 2023 in Burlingame, were my favorite glasses of ALL TIME. Aja in Confetti Tortoise. I had Irlen lenses placed in them. My Irlen color is light pink and they looked AMAZING. I lost them two years later (heartbreak!!) AND THEY ARE DISCONTINUED. This is how much people love these glasses - people are selling them on Etsy and Ebay for $500 to 600. Why on earth would they discontinue them? But this next story is the cherry on the cake. I have ADHD which is why I lose glasses so often. That's on me. But this, this story drives me crazy. In 2025 I paid $$$ for an exam and expensive lenses for reading and computer work. The frames were amazing. Dasia in Ristretto Tortoise. But when I came to pick them up the prescription was wrong. They sent them back to fix. AND THEN EMAILED ME TO TELL ME THEY WERE DISCONTINUED. I asked for a refund.

I stopped by on a Sunday around 1:00 PM with the intention of purchasing reading glasses, but my…read moreexperience was disappointing. Despite waiting until I was the only customer remaining, I was never greeted or offered assistance by any staff members. I eventually left without the help I needed.

It's a great to meet Victor at Optical he show me different options and also took time for frames…read moreCartier and another brand which I don't recall but definitely will back. Thank you for all your help and yourself!

I ordered glasses from them on a Saturday afternoon, from their San Ramon store. Later that night I…read morerealized I wanted a larger lens size for comfort and called the next morning to make the change. These are $500 lenses that I will have to live with for years, so comfort matters. They told me the lab had already started making the lenses and the order could not be changed, this was less than 24 hours, maybe they move too fast and should consider a 24 hour time gap to allow to customer changes, which probably happens many times. They did offer to cancel the order and gave me a full refund, which I appreciate, and the representative was knowledgeable and helped me pick the right type of lenses. This is why I gave them 3 stars instead of 1. What I do not understand is why they refused to place a new order for the corrected lens size when I was ready to reorder immediately. Instead, they simply cancelled the order and sent me on my way. In other words, they would rather lose the sale than work with a customer who is trying to correct something reasonable less than 24 hours after placing a $500 order. That kind of inflexibility is not what I expect from a business that claims to provide personalized optical service. I will never go to them again.

Clear Optometry is an easy recommendation if you care about frames and want real guidance, not a…read moresales pitch. Calvin was super helpful and clearly knows his stuff. He steered me away from a frame that another shop had recommended. In hindsight, that frame would have looked terrible on me, and I'm glad he said so. He also pointed me to the right lens density for my prescription, which made a big difference in what was actually practical to wear. On top of that, the shop carries styles you do not see at most other optical stores. If you want something unique and you want someone honest to help you pick it, this is the place.

Thanks to Calvin for fixing my glasses when I walked in with no appointment. He was very efficient…read moreand friendly.

Super sweet people here, efficient and really want to be helpful. They are definitely not phoning…read moreit in. I went in looking for a pair of polarized wrap-around sunglasses, which sounds like it would be an easy enough, slam dunk kinda deal. But I need an extra small, almost a children's frame and ultimately we couldn't find a pair. But I was very impressed with their helping nature and attentive presence throughout the process. Very neat, clean attractive shop in the middle of the city, conveniently located with plenty of parking meters around, and if you're lucky, you can snag a free spot on the street.

Pros at exams and selling you glasses! It's that simple…read more These folks are glasses experts and you get quality care , an education and a fill of your prescription then your on your way I recommend them for your exact glasses needs. Good selection as well

Great service !! Highly recommended ! Fixed my glasses in no time and were super friendlyread more

Only place I could find to fix my broken Ray Bans. Very friendly and were able to weld the frame…read moreback together to save me hundreds of dollars not having to buy a new pair. It's upstairs and a little out of the way but well worth it!