Excellent customer service. I came in today to discuss the glasses I ordered weren't right. Van…read moregreeted me with a warm welcome, water and he was attentive while I waited. Then I met with John. He immediately knew what went wrong, explain everything clearly on what the next steps were. I am grateful for the outcome. My day was heavy and I was tired but I left there so pleased and content of how all went. Nowadays service like I receive are nonexistent. Thanks again!!

Alas, the love is gone…read more My first pair of Warby Parker glasses were sunglasses, the day after my LASIK surgery in 2019 in Seattle. I loved them. I lost them. They discontinued them. I bought my second pair of Warby Parkers on vacation on Venice Beach in 2021 (featured in my profile pic!). They were called the Sonia, and black. I loved them. I lost them. They discontinued the black ones. WHY? I bought another color of Sonia, but I don't love them. My next were a pair of reading glasses. I have no idea why the frames were recommended to me. They were very unflattering. I donated them. Next, purchased in 2023 in Burlingame, were my favorite glasses of ALL TIME. Aja in Confetti Tortoise. I had Irlen lenses placed in them. My Irlen color is light pink and they looked AMAZING. I lost them two years later (heartbreak!!) AND THEY ARE DISCONTINUED. This is how much people love these glasses - people are selling them on Etsy and Ebay for $500 to 600. Why on earth would they discontinue them? But this next story is the cherry on the cake. I have ADHD which is why I lose glasses so often. That's on me. But this, this story drives me crazy. In 2025 I paid $$$ for an exam and expensive lenses for reading and computer work. The frames were amazing. Dasia in Ristretto Tortoise. But when I came to pick them up the prescription was wrong. They sent them back to fix. AND THEN EMAILED ME TO TELL ME THEY WERE DISCONTINUED. I asked for a refund.

Staff is very kind and very knowledgeable. I'm always pleased with their services. Would definitely…read morerecommend them.

The manager always provides stellar service to me. I highly recommend this location to anyone…read moreseeking new glasses with reasonable prices.

I just dropped in this morning at about 11:20 AM. Ray was able to get my Gucci sunglasses right on…read moremy face. I have been keeping my sunglasses in the drawer cause they would always fall off my face just being outside. Well, it's about to be summer and I'm gonna be out and about. Ray made sure I could shake my head and look down and dance without them falling off. Thank you, Ray for your care and easy quick easy fix on my sunglasses! They also have some cute shades in the store!

I thought I already wrote a review the first time I came years ago to get my son's glasses fixed…read morethat he can never take care of. Back then and today was the same quality service. Ray was able to fix them and save me from having to buy new frames. Not only does he have a welcoming personality and is very confident in his craftsmanship, most of all, he is inexpensive! Highly recommend!

Stepped in to have the frames on my glasses adjusted. Was hoping to see Meryl the salesperson who I…read morebought the glasses from but instead met Nelson. He was just as friendly. He tighten the screws in no time and now my glasses aren't sliding down my nose. Really liked his professionalism. I would definitely go back and I highly recommend this store for glasses.

What a great experience here. My grumpy husband had broken sunglasses... his favorite pair!!…read more We went here after trying to fix them and failing... sheesh... We handed them over with sad faces- and they FIXED them!! It took awhile to find the right sized screw and modify the screw... then the charge was ... FREE! This is a great location, fantastic & capable service and a huge selection of frames-current, fashionable, colorful, sedate- take a look. The two people that helped us were really knowledgeable and helpful. Easy parking- just inside Macys.

A quick note how outstanding Jeffrey's support was, both in customer service as well as trusted…read more"stylist." First, I decided to change an older Dita frame from sunglasses to prescription lenses. Jeff recommended to also do a sonic cleaning of the quite battered frame to make them look like new. When they came back from the lab, Jeffrey wasn't 100% satisfied with the results and went out of his way to make them perfekt, ordering special equipment and supplies to do the cleaning in store. Amazing indeed. Second, I was browsing for an additional frame, and Jeff was incredibly knowledgeable and spot on suggesting options which I'd never have considered myself. A designer himself, he has the eye to match particular frames and lens shades and shapes to one's face and personality. I ended up with a rose gold frame and slightly rose tinted lenses... which I'd originally considered way too '70s!! But they are very special, work perfectly and I now love them!! Got tons of compliments already (if that matter to anyone :-) Thanks, Jeffrey and team! Truly appreciate your help in making me look better!

DITA is a great spot for optical frames. The team was super knowledgeable and genuinely helpful,…read morewith a low-pressure approach that made it easy to browse and ask questions. I also appreciated the broad selection. I'd recommend going there. They carry really unique styles that I haven't seen elsewhere. The only reason it's not a perfect experience is that they don't accept vision insurance, which can be a meaningful downside depending on your plan.

Dr. Quirante was wonderful with our kids so five stars for her, but when we went to pay for our…read moredaughters glasses they tacked on an extra $500 even though we have insurance for "professional" fees. It was not transparent pricing and we felt pressured to pay for this just because our child needed glasses. It felt dishonest and the front desk staff would not be specific about what we paid for. Once we are done with our follow up visits we will not return; it feels like they took advantage of us, which is discouraging because our kids liked Dr. Quirante.

Been coming here for over 4 years and I love Dr. Q. She's very professional and really cares for…read moreher patients I have no complaints there. Her front staff on the other hand, depending who you speak to over the phone ( if they even answer the phone because they love to let it ring) aren't the best. I've had to confirm my insurance with them so many times they either don't keep notes, aren't organized, or don't care because I spoke to 3 different people and gave them the same information only for them to call me back with misinformation upon confirming my appointment. Also, not all of them are the friendliest. some of them you can tell by their tone on the phone they're new and fresh and willing to help or have been there a while and want to clock out. Either way, because of the back and forth and inconsistent delivery of service I've switched to another office. I'd rather not go through the trouble and inconvenience.

I came across this optometry from my insurance page and I'm really glad I did!…read more I usually go to big optometry (L*nscraft*rs) but that day they rejected me for being 12 minutes late to my eye exam appointment (their late policy is 10 minutes). Anywho I was scrambling to find another optometry because that was the only off day from my child that I had. Found this place and they happened to have an opening that day. This place is not big but they were so efficient!!! I walked in and before I even uttered a word they already greeted me and started the form process. Mind you it was my first time there but I already felt so welcomed. I was in an out of the eye exam literally within 20 minutes and extra 10 minutes for ordering and payment. THIRTY MINUTES and I'm out of the door! I really appreciate the swiftness and the friendliness. As long as I live in the Bay Area this will be my go to optometry from now on!!!

Good customer service and good selection of glasses and sunglasses. It was easy to get an…read moreappointment, even at the end of the year

First time here and I felt heard and seen, the gentleman was friendly answered all my questions…read more Large selection of glasses reasonably priced and the turnaround wait time is 3/5 days and for me who can't be without glasses is a huge deal. I will be going back there from now on

I purchased my glasses here and within the first year, cracking of the lense showed along the outer…read moreportions. These are a polycarbonate material if I understood the technician correctly and this sometimes occurs but the tech said it was rare for cracking to occur. Those that know me, know I am almost anal about taking care of my things. Since it was less than 1 year since original purchase they agreed to replace the lenses. I walk out happy. Now just months later, it is again showing up. I called to discuss this and they wanted to replace like for like. I asked if they had the ability to replace the lenses with a more traditional safety glass type. This is where things fell apart. I feel doing the same thing and getting a similar result now for the second time made no sense. The tech couldn't answer my question on materials and said that I would get a call back from the manager. This was at 9:30 in the morning. Fast forward to noon and then later that day I called in, got only voicemail and no call back. Follow through, and attempting to find resolution apparently is not on their business plan.