Alexis was great help . Installing my headlights for free on the spot! Thanks Alexis

Alexis was super helpful and helped us find the correct windshield wipers. He even helped install them! Go to Alexis for all your auto repair needs! read more

I had an outstanding customer experience today at O'Reilly Auto Parts, 2640 El Camino, San Mateo, Ca. Staff was most helpful, especially representative Alexis. He was professional and went out of his way to make sure I walked out of the store with my issue solved. It is employees like Alexis that insures I will be a returning customer in the future. Thank you O'Reilly for such a positive interaction. read more

I live locally and have been going to this store specifically because I have always have been treated well. The staff has always been friendly and very helpful . The manager Peppe has been very knowable and very helpful getting parts part for my boat and my cars ... great old time service read more

Horrendous service and zero parking I wanted to just get a windshield wiper but the employees are to busy helping clueless people over checking people out. It's not even like it was packed in there either, they need to call the tow truck their parking lot should at least have one space! read more

This is surely becoming my go to place Went in to have codes checked and Ray did that and was very helpful and while there I saw Franklin again, (see last review), and he again offered me great advice on what to do next. Anytime you ever need any questions answered or help, be sure to ask for either of these guys, you won't be disappointed, and as one of my favorite detectives always says,"you can thank me later"... read more

Workers are really nice and willing to help out. Stuffs are also organized and clean. Definitely will come back

So I went to the Orielly in redwood city for my wife's brake pads($61.00). It did not come with the clips. I went back to the Redwood city and I spoke tonthe guy who sold me the pads. It was hard when he can't speak English... I stopped by this place and I was lucky enough to find Eirik. He knew his stuff. I explained my problem with the clips; Eirik took his time and got what I needed. He was busy but he slowed down and listed to my issue. Eirik also gave me other options for my clips. I left this location like happy. I am will come back and buy the full caliper part ($67.00) - front passenger side. read more

O'Reilly Auto Parts - Caliper 2014 Accord. - Auto Parts & Supplies Near Me - San Mateo, California

Every time I order parts online from this store, it says to way to be notified when your order is ready. I never ever get notified even if I wait one day. So, i hall myself down to the store and by golly the parts have been pulled and are waiting. I mentioned this to the sales person and they apologize...okay, but then it occurs again the next time I order parts. I like this store because it is conveniently located near my home. I wish they would get on top of their game. I would think that as the order gets pulled they would immediately notify the customer. I give 2 stars only because of the convenience, but for follow up I give -5 stars. read more

Nice auto shop Came here to grab some snow tire chains. The folks who work there are really nice, and helped me pick the ones that fit my car's tire size. They even helped me figure out how to do a practice-run on how to put on tire chains, because I had never put on snow tire chains before. Nice! After I paid for the snow chains, I found out the tire chain was missing one of the snap-holders, they quickly gave me one for free. Nice service. The price is also pretty cheap compared to other auto shops. The selection inside is LARGE, with large shelves of items for sale. They also know where everything is, so the service is quick--they just grab things directly because they know where everything is directly. A nice place to go for auto parts. read more

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These guys are really nice. Needed to buy a specific windshield wiper fluid. Toyota has unfortunately misinformed me of simple way of fixing something, but these guys helped me get back on track. They were patient when it came to explaining things, esp Eric. And my special order arrived within 48 hours. So very helpful. read more

Zero stars but yall know can't leave zero. Don't bother going here customer service is horrible. Franklin will answer the phone just to act like he can't hear you and leave you on hold. Call back to ask for help again they will just hang up lol read more

Thanks to Kumar for replacing my windshield wipers and teaching me how to do it. And shout out to him for great customer service making me feel valued and well respected. He took the time to explain the pros and cons for each manufacturer so I can select the best one for myself based on the various prices. It's worth it to come here for advice rather than just buying the cheapest one. Makes me remember why we have in-store experiences rather than just buying everything online. read more

I needed a new brake light on my Kia Sportage. Ivan installed it for me - the light unit was difficult to remove but thanks to Ivan, he got the job done. I appreciated him working so hard to help me. read more

I went there to get coolant for my Acura, there are so many different coolants on the shelf and I didn't know which one to pick. The sales is very knowledgeable to help me to get the right one read more

I am super disappointed in the customer service of this location. I also echo the sentiments of the post by Freddie on 2/11/23, the same thing happened to my dad. My dad brought in a car battery that needed to be charged. He left it there overnight like the clerk said to. He came back the next day and the same person who he talked with the day before told him that the battery did not hold a charge. My dad then took it somewhere else and it charged just fine. Were they trying to get us to buy another car battery? The guy was very dismissive, was it because we are Latinos? Did the clerk does not want to do his job? Very disappointing. If this is the way that people are treated. I will never do business with this company and I will make sure that none of my friends do either. What an unfortunate situation. Perhaps it's something that the Better Business Bureau, the Chamber of Commerce or the city needs to know about? read more

Needed to find a specific compound remover for some stains on my car. The guys here are super helpful. I'd done some research prior to stopping by, but still had a few more questions. I wondered if the cloths I already had were good enough, and while the worker said I could get another one that's slightly better, he said the one I had would work. I super appreciate that he didn't try to upsell me or lie to make more sales. Honesty goes a long way! For that, I'd definitely return again when needed. 5 stars. read more

I got out to my car after work to find the battery dead and was due to a business dinner in just a few minutes. I took an Uber to dinner, but called O'Reilly on my way to see if they carried jump packs (instead of having to wait for a tow truck to come jump me after dinner). They did, and the person who took my call, Jacob, was kind enough to even charge it for me in advance to make sure I could get my car to start and get home after. Top notch customer service! Or so I thought... Unfortunately, the jump packs came in two prices (roughly $29.99 and roughly $59.99) and after assuring me the less expensive option would be totally sufficient to start my car, I asked him to pull that item aside to charge. When I showed up, however, he told me the jump pack was actually $49.99, and when I got the receipt, it was actually charged at the top level $59.99. I still really appreciate him making sure I got home, but felt taken advantage of in that by the time I showed up, the only option I had was to take the fully charged (but double priced) item. read more

This place is really hit or miss for me with the service. The few times I have been here, they had what I needed. I went to check if they had a car battery and Eric helped me find the battery. He was real good and helpful and told me when I was ready to buy the battery to come back when it was less busy to have someone in the store help me install the battery. Javier was not so helpful when I came back to buy the battery and get it installed early in the morning as he gave me a tool and told me to just do it myself in the parking lot. Luckily Oscar was much more helpful and helped me with the install and he also helped with an easy windshield wiper install. SHOUT OUT to Oscar for his great service! read more

Shout out to Franklin! He changed my windshield wipers for me! Super nice and helpful.

We were helped by Luis and he was very attentive and nice! Very good customer service! The store isn't incredibly large but all we needed was new bulbs so it was a perfect place to stop. The parking lot is a little awkward as a heads up. read more

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I was just helped by Nathan and he was so patient and changed my windshield wiper even though it was slightly raining. I really appreciate it, and I leaned something new. read more

Boys behind the counter were more interested in watching some video on their phone than providing friendly and good customer service. I got what I needed but I rather not do business with them if I don't have to. read more

This five stars is for Dino. I was there 5 min before they close. I bought my stuff and I wanted a Cigarette fuse but I did not know what the fuse shape or amp! So i did not buy and when I went out I met Dino outside as he was about to leave. He asked me if I bought the fuse I told him I didn't know which one. He went into my car and found the bad fuse and replaced it with the spare one. Now it works. I asked him how much I owes he said a smile!! Unbelievable guy! Thank you Dino read more

I was in San Mateo after it got dark and went the O'Reilly Auto Parts Store on El Camino in San Mateo. I don't anything about car light bulbs, I just needed one. I asked if someone could out it in for me No, they don't put in any car parts in for a customer. But, I needed a car light bulb and left to drive home to Campbell. I didn't like the attitude. read more

After going to several auto parts Victor was the only one who took the time to assist. Something as silly as a light bulb could be serious. Thanks to his help and getting my family ready for our road trip. read more

Oscar is a great help. Was having some battery issues and Oscar was extremely helpful in testing my battery out and getting me into a new one because mine was old. Thanks! read more

Today is a sad day. My buddy from LA was in town this weekend to pickup my, errrr his, truck. I sold my truck today oh boy, the metrosexuals have just won the war (to the tune of the Beatles' "Day in the Life"). Sans truck my only transpo now is my motorcycle, and it was having trouble starting. I had to get it operational fast. So we ran out to the neighborhood auto parts store for some starter fluid. This store always has very helpful and friendly service. Anything you need they will point you down the right aisle, or even if you need help with a part number or anything. And the one guy, perhaps he's the manager, always will chat it up with you. Very cheerful service. Anything you need, oil/filter, tire patch kit (not Cabbage Patch Kid), fix-a-flat, plugs, wires, its all there. Today I even saw that they sell a fishing rod/reel combo... how random is that? Nice store, great service. Come on in if you like to do your own thing. read more

John Rivas suggested a fuel additive that cost half of the one I had been trying to buy but was in short supply. John was friendly and helpful. He was also courteous and knowledgeable. Thank you, John! read more

Large store with a-lot of parts in stock but their staff are unfriendly and unhelpful. I've had two bad experiences when I tried to use warranty and get replacement. Both times they made excuses and made the process hard so if I didn't insist I would never get the replacement. Same story when I visited this store to get battery warranty replacement. They tested my battery and alternator and told me my alternator is bad not the battery. They tried to sell me a cheap chinese alternator and convinced meToyota's OEM is bad. I was about to make that mistake but I'm glad I didn't and I took my car to two other mechanic shops and they said nothing wrong with alternator. So I lost my confidence about O'Reilly auto parts and especially this store. Either they need to be trained how to test alternators or they just wanted to get rid customers who want to use warranty or even rip them off to sell parts they dont need. read more

I've come here for replacement wiper blades, coolant, and miscellaneous car parts. It's easy to find which model part your car needs because there are electronic machines and/or books in front of the parts for you to look up your car model. When in doubt, ask for help. The sales associates can be pretty helpful. I can't compare prices for car parts, but for car washing supplies, go to Costco instead. I bought a pack of microfiber towels and microfiber mitts at Costco for $3-4 cheaper than at Kragen. read more

Parking was an issue around lunchtime. Their lot is shared with a mechanic shop so I parked on busy as heck El Camino Real. Be careful not to get ran over. I am thankful that they do take used motor oil for recycle! Staff were friendly enough and did acknowledge me waiting in line for awhile. read more

Last time I was here, was helped but a great employee and gave a four star review. Well he no longer works there, and my experience last time was not great. The white blonde fat guy who gets too much sun had attitude, and actually blamed my card for the swipe machine not working. It had just worked ten minutes earlier at another store and when I mentioned that he become even more impatient with me. I paid in cash just to get out of there, and lucky I had enough too. And then when I had to return a couple of days later to return the wrong item what was sold to me, I caught attitude again by a different worker, some short Mexican guy. He insisted that I give my phone number to do the return, which was weird since I never gave my phone number to do the purchase. When I protested, saying I just wanted my cash back he said. ."this is the way we do it and if you want your money you do it my way." Really? I gave him my phone number, wondering if it had more to do with my cleavage than the return. Today when I needed to make another purchase, guess what?? I avoided this location entirely. I drove out of my way to the one in San Carlos, and it was a much nicer experience being waited on my gentleman VS. cavemen. read more

Called my mechanic to ask about the cost of replacing both headlights in my 2004 Volkswagen Jetta. He said $20 per bulb (basic) and $50 per bulb installation....so we're talking $140. I do some research, call up O'Reilly's and tell them the situation. Will, (I think that was his name) asked me to come in and pick up the bulbs for about $10 a pop, gave me the style number and he also went over the other brighter bulb options. I ended up making my purchase and sales associate Douglas was super helpful and friendly. I'll definitely be back and I plan on telling my coworkers and friends to venture there as well. I ended up purchasing brighter bulbs and saving myself $100! Thanks, O'Reilly! read more

FRAUD ALERT. The guy at the front counter tried to cheat me today. I went in to buy a blinker bulb, and when I checked out, I saw an additional charge for "4g Grease" at $1.49 on the credit card receipt. I asked what the grease was, and he had no response for a while, and then said, "It's this," and pointed to a packet of grease on a peg by the register. I said, "Do I need it?". No response, so I grabbed it and added it to my pile, since I guess I had just purchased it. Terrible, shady store. The salesperson was a short, Latino guy. I didn't get his name. read more

Put me on hold for 20 minutes Put me on hold for 20 minutesPut me on hold for 20 minutesPut me on hold for 20 minutesPut me on hold for 20 minutesPut me on hold for 20 minutes. Then put me on hold for 33 minutes. 33 minutes33 minutes33 minutes33 minutes. So I ordered from Amazon and got my parts delivered to my front door! read more

I needed a place to rant about my weird experience here. My car's headlight went out so I went to the sales guy, gave him my make/model of my car. He then tells me there are two types of headlights for my make/model: a standard one and a high-intensity one. I told him that I'm pretty sure I have the standard one but he insisted that I find out before I buy it. Then I told him, I don't have xenon lights and that I have the standard lights so wouldn't that mean I have the standard ones and he says, 'no it's completely different thing'........ Um, I think I know my car better than you! He wouldn't even give me the part number! I might be a woman but I customized my car so I know which headlights I ordered!! I go to another sales guy to get the part number. The first guy then tells me, 'don't open the package until you're sure' and, 'don't lose the receipt because you'll need it to return it.' I KNOW HOW RETURNS/EXCHANGES WORK! Note: the other sales guys were nice. I'm just upset at this one incident at this particular sales guy. Thanks for reading. I really needed to vent. read more

Waste of time don't bother- it's been months between my visits and it's just as bad. To make it easier I purchase things online and then pick them up in the store. The last time I came in it was a madhouse and I just pointed to what I had ordered and the guy just handed it to me without checking anything. But then again they couldn't get any but one register to work and there were quite a few people trying to buy stuff. It was a disaster. Around to order it again some thing online paid for it came into the store the employees were just standing at the counter no one had gone to get my order yet. To top it all off they were completely out of it and said I could wait for it to come in or get a refund so I chose a refund. Once again they couldn't get the registers to work right- he couldn't give me a printed copy of my refund and he went to different computers to try. Not even an apology really when I walked out of the store. Won't go back there again it's just not worth it - I was perfectly comfortable at home but decided I wanted to get it today and they said it was available. What a waste of gas and time when the place is just the worst customer experience read more

The service here is very poor. Stood around for 5 min. waiting to check out, while one guy worked on his personal project and another was on his phone. Phone guy finally asked if I was ready to check out. He said he couldn't and that I should look around to find someone. Another staff came out from the back and helped his buddy with the personal project and then checked another person out who just came in. Think they were friends. Will never use this location again. Pep Boys is better anyway. read more

The guys here are unbelievably helpful and nice. Oscar assisted me and was very knowledgeable, nice, and went above and beyond to help, and inform me about my car. Regarding parking, they do not have many parking spaces, so that's a bit irksome. Nevertheless, the great customer service makes it worth coming to this location. read more