My interactions with the staff have been positive, and I appreciate their friendly spirit…read more Recently, they empathetically understood my situation and referred me to a laundromat instead of charging me for an expensive and unnecessary service. I also find the drive-through window very convenient.

An overall fantastic experience. Services delivered quickly with a smile. You can't ask for more!read more

10 out of 10 will come again...the stay is friendly and helpful, my Suit and Jacket was done on…read moretime for an event

You don't receive consistent information when you call over the phone to inquire about what items…read morethey actually clean. It's just a terrible Customer Service experience when you waste your gas coming there only to find out you've been towed incorrect information over the phone.

Been a client of Liberty Cleaners for over five years and had previously only had one issue (lost…read moreshirt 2-3 yrs ago) which I ignored as 'things happen'. Liberty claimed they miscounted. However, this month, i dropped my shirts off weekly and went to pick up, when i noticed my new White Ralph Lauren Polo Dress Shirt had been severely damaged. Multiple huge stains across the front. I immediately called it out and asked them to fix their issue. Didnt hear from anyone, so visited. They were too busy (Personnel issues) to talk about it; but they asked for another week, which i gladly gave them -thinking they were really working resolution. Then I received a call that stated "They didnt cause the stain" and they were unable to get it out. I went to pick up the shirt and noticed the shirt was torn/damaged where the stain was. Now they said they cant fix it. I told them they needed to replace it. They would not. After a few more days, they offered $30 and had tossed my $80 shirt. I took the $30, glad to get anything toward a new shirt, and will not return. It was a terrible experience and now i can't trust them with my clothes. I would not trust them with your clothes.

I wasn't aware this dry cleaner was up the road from my house. I only discovered it since my…read moreregular cleaner was closed due to the pandemic. I love everything about this place - the drive-thru is fast and efficient, the employee was friendly and even gave me a little hand sanitizer on the way out. Nice touch! My clothes were cleaned well and the turnaround time was fast as well. I'll definitely be back. Note, the store is a little hard to see from the street, so just look for the gas station and enter there.

I came here for regular laundry service. They did a good job and ready on time. Definitely a great…read morevalue !

I've used this location twice and the service is very good. Both people behind the counter were…read morepolite, friendly, and quick. Prices are reasonable too I do medium starch on our shirts and they have been perfect both times. I also have had a few spots on a couple of garments all of which were removed. Good available parking too! Overall a good experience and I would recommend due to service and location.

I checked out many places to clean Ugg boots and Grace has the best and quickest price…read more I picked up the Ugg boots one week later and they look brand new !! They were salt encrusted from last year. Giant Eagle charges $60.00 and sends them to CA. Grace is my new "go to" cleaners!!

This business changed hands. I have been here twice before the closing hours on the website closed!…read moreThe phone number for voicemail not set up.

We have been coming here since we moved to galena and the older lady who works here has been…read morenothing but kind. However the last two times ( one just moments ago) I was waited on by the most unprofessional girl. She was nasty and loud and outbid control. I had dropped a sweater off about ten days ago that was hung on a wire hanger and stretched to the point of being completely Mis -shapen at both shoulders. I wasn't upset, just asked for it ti be redone and put on a hanger so the bumps would go away. That was my first experience with her. She pummeled me with accusations like how does she know I didn't put it in the hanger like that, why did I wait a week ( it was a holiday and they were closed and I worked so I could get there in a day or two) why wouldn't I just try wearing it ( it's summer, for one, that wouldn't fix it, for another) did I even request it not to be hung ( of course not, any fine gauge cashmere or nice knit would normally never be hung) and on and in. I said... can you let me speak ? I am not upset, I just want it fixed. She replied there would be no promises made and I could check back after Thursday. Then today at pick up... she was actually nasty. She said I was not being reasonable and nobody cares if sweaters are hung like that, and I asked her why she was so upset about my sweater and me wanting it fixed. She ranted and insulted. I honestly cannot believe the way she spoke to me. The story goes on and on, but she would let me speak and was so unreasonable I just had to leave shaking my head wondering what the heck !?!?!

Visiting this business is an exercise in frustration. The clerk is so inept it actually makes me…read moreanxious. I want to go behind the counter to help her. And of course the loud far right extremist radio program on is also a nice touch (said with sarcasm).

STAY AWAY! They messed up over 120 dollars of dry cleaning that I needed before a trip. Never…read morefinished it when they said. Then I was given a credit since I had to bring my clothes home and wash them myself before my flight. To use my credit, I dropped off clothes to be washed, I've waited almost a week now and the have lost a tuxedo vest! RUN ABD DONT LOOK BACK! Terrible business!

Not possible to give 0 stars, so, all I can say is don't take anything there you care about. The…read moreonly thing they know how to do there is charge for services poorly rendered. Shirts come back more wrinkled than when they were dropped off. Mgr won't reimburse. UGGs come back untouched, but I was charged $59 to have them cleaned. Customer service is terrible.

the staff was sooooo helpful and kind-only thing to note-you do need quarters-and they do have a…read moremachine

My daughter recently visited this location. She unknowingly had an object in her laundry and only…read morediscovered it after the cycle completed as she was removing her clothes from the machine. She went to her car and the owner came outside, tapped on her window and asked her to come inside. She obliged. Once they were in, he disrespected her by getting in her face and yelling at her saying how she broke the machine. Then demanded she pay $500 dollars to get the machine fixed. She then proceeded to tell him that she wasn't paying for anything, the machine was not broken, it only needed to be reset and that she does not have $500 to just give him on the spot. We do have a court system here! You don't just demand someone pay you money ob the spot! This isn't China! She was visibly upset and crying over the way he was treating her. She then went back to her car, called her boyfriend and told him what had happened (for context, she is black, her boyfriend is white and the owner of the laundromat is asian). She told him that she was not going back in there and that they were not drying their clothes in that facility. Once he got to the laundromat, he went inside and took their clothes out of the machine. The owner didn't say a word to him but screamed and yelled at my daughter like a fool! It kills me because they come over to this country thinking they can disrespect black people and get away with it! Apparently they can with the recent verdict! IYKYK! Boycott this business and all other asian businesses! Stop supporting those who do not value or care about us! Patronize your own! Support your own! When they hurt one of us, they hurt all of us! Show them that without us, there is no them!