Sunnova was constantly calling my husband and I until we caved. They were in touch 247, promising that we have amazing light and will produce max amount of power. Fast forward 5 months after install... Christine our rep is impossible to get in touch with and doesn't return our calls. We are not only not generating enough power, our bill has not budged and now bc we have to pay for the panels is double what it usually is. What a scam. My husbands friends who all used sunnova are dealing with the same issue. read more

I'm new customer just 2 months gone , but I'm already feel why I install solar from them. I call them for my billing problem . And it's very clear they take extra money every month , so i call to find out why it's happened . I ask them explain me why but they said they don't know why!!!!!! So i ask who can explain and same answer they don't know!!!!!! So now 25 years i have to pay money and I don't know for what I'm paying. But they write your email " if you have questions about your bill call us " what a stupid information read more

I would rate them zero if I could. We were stuck with Sunnova as part of a new home purchase. We have had a solar panel down since May - it is now December. Have attempted to schedule a repair repeatedly, supposedly our appointments are confirmed but nobody ever shows up. Customer Service is useless, they can't fix the problem and no management has been of any use despite our claim being "escalated" numerous times. Choose anybody else if you can. read more

Im very unhappy with customer service been provided to me. We request a transfer agreement on July 27th, to close the purchase of a house. She told us it will be ready between 3-5 business day. Which that's false and continue to call for an update to find out she put the wrong email address. When I ask to confirm the email address and still have it wrong! I even gave them a different email address or ask there any other way to sign the transfer agreement. Yet nothing resolved.. I have called multiple times and request a manager which they said manager will call me back in 24hr. That was false. Called again request to send to different email address. Still no response with the email. I'm very unhappy with the customer service been provided to me. The sell have sign their part of paperwork on 8/14/22 I haven't received my paperwork yet. Keep getting different customer service with false information. One guy suggested to get a copy of the seller transfer agreement and send to customer service email. Called back to make sure they got the email and I was told that's not the right way. Customer service gave me false information again. I'm so frustrated that I can't get a correct answer or a transfer send to my email! There no manager or supervisor (customer service claims) everything been recorded as they claim but nothing been resolved. So if there a manager out there feel free to contact me. As the seller contact Sun Nova customer service to see what's going on. They where told I was rejectI guess the email for the transfer. This so unprofessional! when we have records of calling since the first of August for an update! where is the manager or supervisors? is unbelievable a big company doesn't have a manage! read more

Purchased a house and assumed ownership with Sunnova solar installed on February 24th. Billed for February 12th thru March 31st. Customer service couldn't pro-rate for the time I was not able to use their product. Paid for a product I couldn't use or benefit from, but Sunnova sure could. Might just be a few bucks, but its the principle on how business is handled. Not a great start to a fledgling relationship with this company. read more

This company doesn't even deserve 1 star. I bought a new build house which came with solar. System worked fine for 3 years until they "updated" the cell modem to 5G. Since then it hasn't been reporting. This was 8 months ago. Sunnova NEVER returns calls. Eva Chiapas from Sunnova FINALLY emailed and told me to call the roofing company. Called them and got another run around. Screw this company. Don't go with this company. Sure would like a call from them now. read more

This is a follow up to the review I wrote last year Oct 2022. Virtually nothing has changed. The system is still not functioning properly, and we have no clear date for when a technician will be out to address the issue. Our multiple attempts to follow up via email are going completely ignored. In fact the only correspondence we've gotten is related to our monthly payment to Sunnova which shows that all the care about is getting their money. I strongly recommend that anyone looking into solar please do not consider Sunnova. In addition to our monthly sunnova payment we are also (because of the system they can't seem to fix) not able to get any benefits of a lowered electric company bill. read more

I really wish I would have seen these reviews before I foolishly believed the sales people who talked me into using this company!! The installation took forever and once it rained my roof leaked!!! For the past month and a half I've been trying to get the leaks fixed to no avail. The company who they contracted with, Kayo Energy, is even worse than Sunnova!! I can't get anyone to call back nor answer the phone. Even when I called Sunnova's customer service, THEY couldn't get ahold of them!! To make matters worse, my bills have been anywhere from 50% - 100% HIGHER since going to them!!!! After the first two expensive bills, I told them I wanted them to get rid of their system only to be told that I had only two weeks after installing the system to make that determination. HOW IN THE HELL could anyone possibly know until they've received a couple of bills if they wanted to continue or discontinue the system???? They basically threatened legal action if I turned off the automatic payment and the system myself. So, I'm forced to hire a lawyer and go through countless thousands of dollars to remove this piece of crap system and company. DO NOT USE THEM!!!!!!!!!!!!!!!!!! read more

Run away from this provider. I had issues from installation day all the way I sold my house, even though the panels were all paid off. Absolutely incompetent customer service, no one knows anything. read more

Unresponsive, long wait to get support. My system was installed in June and stopped working in August. It took until the end of November to get fixed, and then I was charged anyway. I would not recommend the company to anyone who wants solar. read more

Worst company that I have ever dealt with. We got the panels but then had to move. In order for the sale of our current house to go through, our panels had to be paid off. Which I did. It's been 4 days since that payoff and they still haven't provided me the letter saying that they have been paid off. Because of this, I am going to be without a home as of tomorrow since the house we are buying was contingent on the sale of our current house. All they had to do was provide this letter and even after calling numerous times, they still haven't provided anything to me or the company were selling our current home to that says these things have been paid off. The panels weren't even that good. This is a horrible company, and I would avoid them at all cost. There are much better options in the San Antonio area! read more

HORRIBLE COMPANY. Terrible customer service. Terrible reliability. Too many negative encounters to list.

Please let me know how to send a message...

Everyone who want to work with them for a long term, be aware of their contract before signing. Before signing I confirmed again and again with sale person that i only have to pay 85.01 monthly fixed rate for 25 years. With that confirmation, i believed that i would make payment same price at no changes within 25 years. However, they charged me for $146.69. When i talk to them about the bills, the agent from sunnova told me that they charged base on the production, it mean if the system produce more, i have to pay more and if the production can't produce any kwh, i still have to pay 85.01 minimum. At that point, what does 85.01 dollars represent for? So why at the beginning there was nobody told me about if the system produce more than than the kwh, i have to pay more, nobody mentioned the system will be produce more than 5000kwh and the price would be gone up larger than $85. I contacted to them and there was no resolution for my situation. It ends up like that read more

Customer service is awful. We recently purchased a home that already had solar with it that is serviced through Sunnova and just trying to get a hold of someone who can efficiently explain the transfer process is terrible. The phone volume and the amount of times the call gets transferred is unbelievable not to mention the email process. First impression is everything and we are not impressed whatsoever. It's one thing not to provide good service but to also have an unprofessional nasty attitude about it is the worst. I would not recommend getting solar through Sunnova to anyone. read more

Started my contract with Sunnova last July, toward the end of the installation process the company that was hired to do the install lost their contract with Sunnova and the installation process was never completed, the company rushed to finish the job and left behind sloppy work. They tore out the sheetrock in my home to upgrade the breaker box and never completed the job. I have had a large hole in my wall for almost a year they also left lots of small drill holes in my siding where they attempted to secure ground wirers and then rerouted the wires leaving holes all over the side of my home. My house is currently being sold and Sunnova keeps giving me the run around and no progress is being made. they claim its the installers issue, I DID NOT hire the installers, Sunnova did! I was given a phone number of an contractor that they said would finish the process and after many phone calls with nobody answering and many messages left, I have not received any confirmation that anything will be done to complete this work yet I am already being charged because the system is producing power. Keep getting a work order confirmation number, had a tech out that took picture and said it will be taken care of yet when I call for an update I get the same run around and they start the process all over again. this is unacceptable. I fill bad for the people purchasing my home, for they will eventually have to deal with this company in the future. Sunnova THIS IS PURE and TOTAL INCOMPITANCE ON YOUR END!! read more

I would give them zero if I could. I have had a broken panel since July of 2022. It's now March 2023. It took 3 months to get an appointment, which I received notification when the person showed up at my front door. I have a 2 story house and he did not have a ladder. Set up another appointment which no one showed up. It appears that the appointment that they give you does not match their maintenance system. The next person showed up with a ladder on a rainy and said he could not get up on the roof and really was not sure how he would get up there. Wait a minute...you are a solar company that does not know how to get on top of a 2 story house? Finally, a special customer service person called me who opened up a ticket with the local maintenance team, but he cannot seem to get anyone out here either. I am looking for the agency that regulates them, plan to call the local news station, and my need to resort to calling in a separate company to fix the panel and then take them to court. read more

They took a $500 deposit from me and never gave it back. You can not speak to anyone. They hang up on you and keep closing your case. I only have them because the previous home owners had them and I inherited these solar panels. They lie and are unprofessional. read more

I would give 0 stars if I could. This company is a jokr and after you sign a contract Goodluck. We have had nothing but issues almost every month and they give us a case # and nothing is resolved. We probably have 20+ case numbers in 1 year time frame. Currently I am waiting 40 mins on the phone and still have not spoken to someone. RUN FROM THIS COMPANY RUN. read more

I wrote the following review on Yelp 2/1/2021: "I am in the process of buying a home in Tucson,AZ. The lease will be paid off by the seller at closing. The roof needs to be replaced and we cannot find out what the cost is to remove and reinstall the solar system!!!! The house is an estate sale and customer service doesn't help. Since the lease is paid off does anyone know if we can have them removed all together?" Shortly after posting the business solutions dept contacted me and was very responsive. We are 8 business days to closing and for the past week there has been radio silence/conflicting instructions as to who needs to do what to transfer the contract to me. The title company, seller, and I have been trying to get clarification to no avail. The person that helped me gave me renewed faith in the company is no longer returning my calls. I know there are big storms in Texas but this problem began long before the storms. Given the frustration working with Sunnova we are considering having the panels removed all together even though the seller is paying off the lease. read more

I was ok with this company at first. i got solar panels installed 5 yrs ago and then a battery backup this year, both payments are made to them thru direct deposit. this is not the issue. my issue is that they never respond to emails. and ive been in the process of selling my house, they are holding that up. and the title company needed lease agreements, and they were given a fed ex shipping label and we were supposed to have it on the 20th, they didnt even send it till the 27th the day before im supposed to close. needless to say that isnt happening now. so many emails, calls. it was ready but they just didnt send it. so not professional. read more

this is the worst solar company EVER!!! end of april of 2019 not producing any solar we complained about our bill in august they tell us that they knew of the problem back in april and still charged us our monthly lease price. I had to put down 500 dollars when i purchased my home because unfortunately sunnova solar was installed. after 1 year i was supposed to recieve my money back. that was back in january its now june 29 and still nothing. Customer service is horrible cant get a manger stay away..run!!! read more

Sunnova is the absolute worst company to deal with for solar transfers. We are waiting to close escrow because of them. They keep telling us the transfer docs are waiting to be sent out through Docusign. For days, we have been told the same story. All parties involved have offered to send the docs through our Docusign or get wet signatures. They won't accept it. I asked to speak to a supervisor and was told the supervisor will call me back in 24-48 hours. I believe their employees are taught to read from a script rather than to try to solve a problem. read more

This company has been charging my disabled father a lease fee for solar panels that are not effectively lowering his power bill. He still pays NV energy around $300 a month on a equal payment plan just to afford the power bill. Then there is the lease fee of around $140 a month. I have called to try to get help but nothing! My father signed the lease agreement right after he had a severe stroke! They sold him on not having a power bill anymore! Not true at all! You should be ashamed of your company taking advantage of people like this! I think I will have to take this to a lawyer for assistance. Through this pandemic you really feel the pain of bills like this! Update to Ms Toni T you have no way to send a direct message to Sunnova on yelp. So I took the liberty of calling in. Here is your info needed to look into the matter. Sunnova Customer Name Michael Bartoli. I am his daughter with POA over my father. Alisha Bartoli called 855 277 6379 Case # 03446079 06/22/20 1pm PST Spoke with agent Tefany F Based out of Huston TX. read more

This is the WORST customer experience I have ever had. I'm not one to leave reviews but it had to be done in this case. My story is similar to all the other reviews on here, system on my new build home has not been working for over 4 months and can't get through to anyone at customer service. They refuse if you ask for a supervisor and/or hang up on you. They pretend to schedule a service tech then no one will show up or call, if you call to ask about it, they can't answer whether someone was supposed to come out. I just want my solar working, I'm typically pretty patient. Now I just feel stuck with these panels on my roof and no where to go. Truly awful. read more

Talk about a giant nightmare for us!!!! I soooo regret the day I listened to a charming salesman from Sunnova! It's been a nightmare! For over a year and a half! I kept telling them they were charging me before the contract said they should, and it fell to deaf ears and people who read a script and do nothing for you but say "we have put a ticket in." Try that for months and months and months! My lights in my home kept blinking on and off like something out of a horror movie! Outlets worked and then didn't work! My original solar panel gateway is gone! What did they do with it? Who the heck knows, and NOBODY from Sunnova has come out to resolve the issues!!! They left holes and cracks in my new walls of my home and didn't finish repairing the damages they left!!!! I paid them more money than I owed according to the contract schedule they would not acknowledge...just so I thought maybe...they would then come out to repair the damages they did!!! But no! Still...people with dialects reading scripts and telling me they put yet another ticket in!!! So SORRY I EVER TRUSTED SUNNOVA!!! read more

Sunnova is the worst solar company going. In July I requested a solar transfer be completed for a closing in August. As of today, October 15th the agreement is not completed. Everytime I call I am getting a different response. All I need is the agreement signed and the UCC termination so the title company can close. They are nothing but a rip off and a scam. Stay far away from them. I wish I could give them zero stars. read more

If you enjoy getting ripped off and speaking to useless customer service reps then this is the right solar company for you. I bought a house early in the year. Of course they scammed the old lady I bought the house from to LEASE solar panels. The Escrow process was the WORST took longer than necessary and their agents were not helpful. NOW - I pay $ 100 (a little more) a month on the payments for the lease and my energy bill is OUTRAGEOUS. They claim in the last six months ive saved $186.72. .....Awesome right?? NO! I still pay you $ 100 a month! Those "savings" are non-existent. The solar production is clearly not feeding correctly to the utility company. I'm already dealing with the resolution center which is an ironic name for them, since they should be called the Existing in pointless-ness center. Toni-T - I'm sure you have to comment on this as is your "job" save yourself the energy and instead tell any one above your pay grade what a worthless company you all work for. Considering the amount of negative reviews you all have amassed im surprised you are still in business. Guess its fairly lucrative to scam old people into taking their money. read more

Unprofessional technicians, showed up to perform service stinking of cigarettes, while performing service was smoking outside my window filling my house with smoke. Not only that the hours they were there they didn't even fix the system. The technician stated he would return when the equipment was shipped. This was over 3 months ago and still no response when I call customer service I just get put through the prompts and I'm never connected to anyone who can help or is knowledgeable about when my system will be fixed. Recommend a smaller local company to come and service your systems as Sunnova is not recommended read more

We bought a house in April 2022 that had a Sunnova solar system installed. Per their agreement, the sellers of the house had to pay them off, meaning we own the system after signing. It is now August 2022 and we still do not have an account on file with Sunnova. We (and the sellers) have started the process to switch accounts months ago. The worst part is, I have to keep calling Sunnova and then they ask for more and more stuff; they are never proactive and reach out to us. I just called again today and they told me that despite submitting everything required three weeks ago (finally), the transfer still hasn't gone through and it will take longer. So now I have to wait an unknown amount of time (because they wouldn't give me a time frame) all while having zero idea if my system is even functional. I am thankful I won't have to send a penny to these people, but I am terrified of the day I ever need service because I can already tell it'll take weeks. I highly recommend looking into another company. read more

Terrible customer service. They stay on script and really never answer my question. The bill is received in our mailbox 6 days after the due date. They seem to be tight with information but quick to tell me that we owe them money and are late. They do not understand that the bill comes on the 17 th of each month with the due date on the 11 th of each month. I do not understand the person on the phone. Please speak more clearly and please do not treat me so rudely. I did not ask for this solar company. It's the one our builder had to give us. read more

I called last year when I was told that my system was not producing as it should. They never sent anyone out until June of this year. I called again and low and behold my system isn't producing as it should again..my system is huge on an average sized house. In the meantime, my true up bill with PGE is estimated to be $1200 next month. I only have this system because I had to purchase it with the house. Oh...did I mention the lease goes up every year even though they told me it wouldn't if I went on auto pay. Oh but don't worry they are gonna try to get me some credit on the lease in 3 months or so. Absolute SCAM! What a joke read more

Our new home came with Sonova solar panels. They have been activated, and we have a few questions. We are also trying to speak with a consaltant, and set up an orientation. I have made several attempts to call, but no one answers. I requested a call back two days ago, and of course no one has called. I even sent out emails, but no replies. What the hell is wrong with their call center or replying to emails. We don't have time to waste. This is a perfect example of incomptene and fraud. They sell their panels, and after the sales, they do not want to hear from you. They then go to make sales to other customers. read more

optional one time payment I made was returned 7 days later without explaining why. I made it his payment in order to keep my current monthly payment the same or else it would go up by 50.00 a month for 22 years. Now they are telling me I missed the deadline and won't honor the date I made that payment Even though they sent it back for no reason. Of corse this benefits sunnova over the corse of the loan, and now it will cost me thousands more. I have filed complaints with the BBB and also with New York state's attorney generals offI've. Stay away from this company! read more

Sunnova Customer Service is not for the customer they keep calling wanting me to provide information due to recently transferring service by purchasing a home but they cannot provide me with valid information and refuses to provide by saying they are unable to provide or help with setting up my account. I continously have issues with this company. They sent me an email to set up an account but the system ID is not valid. I have told them numerous times and asked the rep to help by providing a correct ID and I got hung up on. read more

The customer service is lacking and my system has rarely worked to the production guarantee. Paying for a product that doesn't perform and then it is like pulling teeth to get them to compensate you. I know there is the 36 month clause to get paid for the lack of production. But who can afford to pay 2 full electric bills each month for. Then I wanted to prepay my lease. I have called on a couple occasions to get the amount and forget about talking to the people who actually calculate the final amount. I got 2 different amounts and the one 9 months later was actually higher than the first. The representative could not tell me why or how they arrived at the number nor could I get a name or number in accounting to speak with. All I wanted was a detailed calculation sheet as to where the number came from. DEFINITELY DO NOT CONTRACT WITH THIS COMPANY!! read more

We live in NJ. We signed up with local Sunny Mac, and are under Sunnova. In October, our bills started getting higher, and MUCH higher in Nov, then Dec. and Jan. We were sold on this system with an understanding that we would ALWAYS pay less, and it would be MUCH less monthly. We even asked if there were differences in the times of year and were told by our rep that the technology has progressed to a place now where the panels collect electricity even in overcast weather and with clouds, so there isn't a big change in the different seasons. For example, our December electric/gas bill was almost $400, with over $200 of that being electricity--and we still had to pay Sunnova in addition. We are paying more monthly through this winter than when we did not have solar. I've gone back and forth since November with our rep. He agreed that it sounded crazy, asked for the bills and said he'd work on it. He never got us an answer. Since a month ago, he declined to return any calls / texts / emails. We have connected directly to the company to open a case. They responded with the basic "well in the winter, the system will produce less and so your bill will be higher" script... and I shared that I was told the opposite by the salesman, BUT also, even so, I would never expect to pay SUCH high amounts and asked whether the plan made for our needs / house was properly made. They said I need to start checking with the local provider and see what the plan was---we reminded them that they are the company liasing with Sunny Mac, and that we have no connection to Sunny Mac anymore---and having a completely appropriate plan for our home's needs is part of the agreement we planned this on. They need to step in to do due diligence to research why we are having such an issue and take steps to fix it. The rep called back a week later, forgetting our call and not looking at his notes, and gave the same pat answer about "less production in winter, higher bills", and when I reminded him that because this is an extreme example, I need more research and a solution---he said he would work on it and revert. No one has reached us since. We are complaining in everyway we can think of, until this is resolved read more

I wish I could give zero stars. This is the worst company I have ever dealt with. I have made over 12 payments and the solar system is still not working and they cannot seem to get an installer back out to fix it. It's literally been a years worth of trying and now I've been forced to pursue legal action against them. Don't make the same mistake I made. Use another company. I've paid over $2500 to date on a system that is doing absolutely nothing with no resolution in sight other than the above mentioned legal action. read more

They prey on the elderly like my parents who weren't even able to read the contract and were lied to about costs ($40,000) and pressured to sign the contract. In January my parent's home burned down, and my father was killed in the fire. My mother cannot sell the home until the contract with Sunnova is resolved. Despite weekly and at times daily attempts to contact them for the past five months nothing has been done and nobody has given us any answers on how to move forward. On top of that, they are still charging my mother monthly fees for an inoperable system on an unlivable house. So my mother is stuck with her home's contents being looted, unable to get it demolished and sold because Sunnova will not do anything or even speak to us. It is reprehensible to treat a grieving widow who has lost everything in this callous manner. DO NOT do business with this company!!! read more

I have been working with Sunnova for 7 WEEKS to get a transfer agreement sent to the buyer. 7 WEEKS!!! I call every other day for an update and get told the same thing. I will never recommend this company to any of my clients, friends or family. I cannot even understand how this company is still in business. read more