The service was great! Super friendly and got the job done. I would definitely recommend them!!!!read more

Please bring your cars here. I requested a quote and received it that same day. My mom's car was…read moreready sooner than we expected, and they did an awesome job. We are very happy with the end result.

For thr past 12 years i have been using JJ AUTO COLLISION. I have an Insurance Agency and i refer…read moreall my clients with needed body or painting work. .and have never had a complaint just thanks for referring. All have loved the work and very satisfied. All my family has also used them .

Got a big screw in my tire last night. Reached out to find someone to come repair my tire. This guy…read morecame out and repaired it very quickly. If you ever need tire repaired I highly recommend this guy. The price is worth it.

Went there for a dent on the back of my truck bed. The owner is very friendly and knowledgeable…read more Was able to make like truck look like new. I would highly recommend this place.

They did exactly what they were supposed to do and did it ahead of time. Joe was very personable…read moreand professional. He talked me out of getting an entire paint job that would have cost me thousands of dollars more,and instead recommended a smaller portion of my truck to get painted and have the rest lightly sanded and polished. The results came out great. I highly recommend this business to active-duty soldiers and veterans. This is a reputable business that will deliver on what they promise and will not try to take advantage of you.

EVERY WOMAN SHOULD TAKE THEIR CAR HERE........EXCELLLENT SERVICE! CUSTOMER FOR LIFE. AS A WOMAN, I…read moreREALLY LOVED WORKING WITH TIFFANY MENEFEE, SHE WAS PROFESSIONAL AND ALWAYS KEPT ME INFORMED. NOT A SINGLE REPAIR WAS TAKEN WITHOUT MY APPROVAL OF THE EXPENSE. COULD NOT BE HAPPIER!!! I had looked at reviews after my accident and based on their Google reviews I chose Pronto Body Shop. I recently had my white Ford Focus towed to their shop in August 2024. Laura was really nice and got the paperwork started. Unfortunately, my insurance decided to total the car based on its age. I decided to go ahead and work on the vehicle instead of releasing it to the insurance and having the car junked. I proceeded working with the manager, Tiffany Menefee, who truly made me feel like she understood my financial situation. I was given two estimates, one to make the car drivable and the other for cosmetic repairs to the vehicle. This was done so that I could determine financially whether I could proceed to the next step. They were careful to select salvaged mechanical parts that were in good condition to keep my expenses low. They also worked in stages by first addressing the mechanics and drivability. They did not want to remove any of the damaged fiberglass paneling incase I could not financially proceed to the estimate for body work because it would have been impossible to get the fiberglass panels back on due to them being bent out of shape. They worked methodically to ensure that I did not exceed the mechanical drivability estimate, not only did they not exceed the estimate they had provided but the total actually fell under the estimate. This is how businesses should be run! No surprise overages where you feel taken advantage of. Because of their dedication to details and constant communication to verify any changes or charges I was able to proceed with the additional body work. Everything together was still under the estimates I was initially quoted and the work was excellent. As a woman, I have been made to feel ignorant by some mechanics when I have struggled to ask technical or mechanical questions. I have felt their impatience with my lack of knowledge. However, I was never made to feel that way by Mrs. Menefee. She went over every detail step by step. Every question was thoroughly explained in a way that I could understand. As a previous insurance adjuster, she explained how to proceed with my insurance and the process of obtaining a salvage title. I felt like she treated me like she would have treated a family member. She was patient, understanding and walked me through the whole process. I could not say enough good things about her or Pronto Body Shop. As long as she is there I will continue to take my cars there.

I stopped by to see if I could get a quote. A young lady took us out and looked at my car. I wanted…read morefull paint job with the kinks fixed and some extras added. She took several photographs and it seemed like she really was looking at everything to get something going. She said she'd call me back. Never got a call back. I'm not sure why I never received a call back, but it didn't seem feel like they wanted my business. I was going to pay cash, which to me, would have been best for them, but I guess they run their business a different way. I went because it's woman owned and saw some great reviews. I'm disappointed to say that they're not all that interested in providing a job for a woman. They make their money. I'm just one person. I wish them the best. Just not with my money.

Seriously very impressed at how Lone Star has taken care of my vehicle and in great time frame. I…read morewas updated on everything going on as far as insurance approvals, parts, and pricing, Even going out of their way to enhance certain areas on my car. Thank you Jennifer and Jessica and of course your TEAM. I am truly grateful with your service. My baby looks PERFECT.

Worst of the worst, to start off they took more than a month to fix my car which created lots of…read moretransportation issues for me. Then after detail cleaning my car i noticed how shitty the paint hob was, a little kid would seriously do a way better job at painting than the people here. Also, throughout my car and rims there were paint stains from the car that was being painted when i went to pick up my car which made me furious, ruining my investments. Another thing I realized after a while since i don't really use the doors that got fixed i decided to check them out, and after opening and closing the doors it makes a rattling noise which indicates there is something loose in there. The button on the handle of my rear passenger door that unlocks the door does not work anymore which is funny because even after the collision I had everything working perfectly fine and after getting my car it was in a worse state that i brought it in. And the last straw was today when i tried using my wipers for the first time since i got my car and it did not work, I thought it just ran out of water but instead I find out the water hose was perfectly cut so i had to spend out of pocket money to get that fixed, although it wasn't that expensive it's the pettiness involved in this job that pisses me the fuck off. I am not looking forward to finding out what else they fucked up in my car not to mention all the new little scratches i found. If you want to get your car fucked even more and love shitty ass jobs, this is the place to go, but if you're a normal person like myself you will definitely get the fuck away from this place and never deal with this company. I wish I could give this negative stars. Fuck this company.

Stuck on the side of I 10 eastbound, 60 miles outside of ElPaso, they came with two trucks and…read moretowed my truck and trailer plus stored my trailer until my truck was fixed, very friendly people, great customer service.

Stopped in for an oil service and got great and affordable oil change. I brought my oil and filter…read morebut no hassle either.

I went there yesterday for advice because I installed a part in my Nissan. Mary owner reprogramed…read moremy computer on my car and reset the engine light. These ppl there are the best mechanics in. El Paso. Awsome ppl. Always helping me out with my car problems. Thank you very much I appreciate. You mucho.