I have a 1998 GMC truck, very low mileage, but seals get stiff and piddley problems arise. The…read morereplacement parts industry hasn't been holding the line on quality but Certified's mechanics are good at identifying when a bad part comes in. Very thorough repairs, service advisors are civil and explain things carefully, and they will drive you home and pick you up if you don't have an alternate ride. And for a two-bay shop, they were able to take me in very quickly, and did not keep the truck longer than one overnight. Nowadays, EVERY visit to a shop means a bill in high three figures, if not low four figures, and I have no way to calculate comparative economics. Certified is now my go-to repair shop. Preferred over AJ's and definitely over Power GMC.

Certified and I agree, Problem with door was not their…read morefault, went out of their way to fix it.

Wow. What a mistake to bring my car here for repair…read more Warning lights came on suddenly in my 2016 Subaru Outback at 144,900 miles; the brake and the "eyesight" warning light. After doing some research I found the Auto Team. They took the car for the day for "diagnostics". They called and informed me that i needed an oil change and a new battery. The quote was for $608.62, which did include a $160.00 charge for the "diagnosis". When asked, John told me that he was about 90% certain that the work would fix the car. I took the car to Capitol Subaru. The problem was in the braking system, and was repaired at the Subaru garage under an extended warrantee replacement. I can only imagine the hundreds of dollars I might have spent at the auto team as they hunted and pecked at different possible repair solutions. I'm not a mechanic, but even I knew that an oil change and a new battery would solve the problems. So I guess I'm reasonably grateful that the Auto Team only took $167.00 of my money, for no apparent reason other that to look the car over. A strong consideration. The Auto Team seems poised to take $160.00 from you to even look at your car and give you an opinion of a solution. And in my experience, their opinion, means squat. Shabby experience. These guys were not friendly, knowledgeable, professional, or helpful IN ANY WAY.

Quality, Professionalism, Patience, Education, and Value…read more John at Auto Team took CARE of my daughter who is local, after I "interviewed" him from a long distance. She got a great job done at a great price. She was nervous, and he was patient and kind, and explained everything, and showed her the "what and why". I'm convinced we've found her a great mechanic, and we're staying.

I called the shop this past week checking on the type of oil they used in my last oil change. I…read morementioned my oil was little low and I was wanting to use the same type to top it off. The folks in the office told me to just stop by and they would check and add oil if needed. I call that REAL cus service! Thanks to the AJ Team and congratulations on the celebration of your 50th of customer service! Bob R

I called AJ's for a repair to my car and told them the information about the repair, Did not…read morereceive a call back at all! Called back after a few days of not hearing from them and talked to someone else. He said he would relay the information back to the office manager and still have received NO response. DO NOT RECOMMEND! Its been over three weeks!

They're called Rocket Automotive now, they changed it about a year ago. Everyone was super nice…read morethough.

Took my truck in for a "diagnosis" and upon arrival they asked us our concerns. And we stated them…read more 4 hours later they finally started checking into the truck. And said oh yeah that's an issue. Not straight to the point, and didn't answer our questions of cost or explanation. Then Later in this conversation, added that there was this issue... we asked about the cost again. They didn't find out the cost or wasn't sure. We waited for their phone call to hear on the prices. And 2-3 hours later, my husband called them and they still didn't look for the price for one part that we asked for. Like what have you been doing all this time?! Diagnose fee wasted. They didn't even write and print up a report for us. Definitely a fishy business. I want my money back.

Customer service is not great! When you can't take a walk in oil change then ask when there's an…read moreopen date they can't give you a date it's time to move on!!

We've been going here for decades & have had the best service. Recently, the lights on my vehicle…read morewere going off & on by themselves even when the engine was turned off. I was on the phone with the Ford dealership in Salem for a long time explaining the issue & answering questions. They gave me an estimate of $3800. I took it to Rocket (fka Roger's) . They fixed it & charged a significantly less amount. They're always very busy so it may or may not take longer than other places, but they are honest & fair & give AAA discounts.

Had a problem at one shop went to Vaughn today. Which I should have done prior. He is taking care…read moreof problem. He is grateful of customers and addresses problems. I'm back to going back and recommending my family and friends

This shop went above and beyond for me. Everyone I dealt with was kind, professional, and easy to…read morework with. The quality of the repair was top-notch, and they made the whole process as smooth as possible. What impressed me most was how much effort they put in to help me and make sure everything was taken care of. You can tell they genuinely care about their customers. I'd absolutely recommend them to anyone.