Made a 7:00 am appointment for routine annual service online. Received a text confirmation. Arrived at the appointment time just as they were opening. Was told that they don't make 7:00 am appointments. Guy at the service desk knew nothing about the appointment, fiddled with his computer for awhile, didn't seem too concerned that they apparently screwed up, didn't offer a solution. Will be looking elsewhere for service. read more

I love that when I first walked in to Trinity's I felt heard and respected. As a woman that is great to find. From the front desk people to the owner, they truly went out of their way to explain everything, to stay in touch while working on my car and to deliver on what they promised. They even saved me $500 on an original request, my brakes, which they found didn't need to be done at all at that time. I highly recommend. Kind, fun and I trust them! read more

They were not interested in what I wanted and asked for. I did not get what I asked for. I asked for a tow package and ended up with just a basic hitch. I believe my sales person needs more training. I was also shocked to learn that floor mats are not include with a $50,000 vehicle purchase. read more

I am so annoyed with this shop. I asked them to perform a ~100k mi service on my car because my beloved maintenance guy has retired and I'm not well versed in car maintenance. Trinity had it overnight for inspection and didn't even bother a quick google to see what my car actually needed (I looked it up myself and it was a tire rotation and DEF added). They didn't even know my car should have DEF added at that time or offer to do it. They did try to upsell me on a $2k shocks and struts rebuild as well as an "air conditioner recharge." I took my car back and spent ~$20 to replace my own DEF. They had an opportunity for a new customer and blew it. They did not charge me for the inspection, which I did appreciate. My takeaway: I better learn everything about my own car so I don't get swindled or miss big maintenance items. read more

Very educated and always there to get your vehicle road worthy again. Pleasant to work with and it's a good feeling knowing your car is in good hands read more

Very easy to work with and VERY upfront about what they were going to do and how much it would cost. Even took my car for a test drive to check on my cars "hard shifting" even though I only took it in for an oil change! Will definitely use them again. read more

I moved to Keizer in May and needed to find a place for car maintenance. Always a scary adventure. I saw positive reviews on Trinity Auto care and gave them a try. My Honda was overdue for an oil change and needed a good look over. The folks were great to work with. I had a full diagnostic done. I had a very detailed list of what was good, what was ok and what needed attention. There was no pressure. They sent me the results, I reviewed then told them what I wanted to get done. I'm very happy with them!! read more

First time here. I brought in for oil change. After taking into service bay, they observed I still had about 1000 miles left before oil service was required and asked if they should proceed. I purposely was doing an early change due to very long upcoming road trip, but it was very refreshing experience finding an HONEST shop that was looking out for the customer. They also noted the new updated oil recommendation from Toyota. Good first impression. read more

My 2020 Hyundai was in need of a thorough checkup before going on a 6-day road trip. Trinity talked me out of a more expensive maintenance service based on the age and mileage of the car, and I was out in less than an hour. The car performed flawlessly on the trip. I'll definitely be back when the Kona needs work. read more

Based on Yelp (4) Star rating coupled with good reviews I bought my son's 2003 Highlander here because of a check engine light on. I believe it was Billy who is to the right side of the counter who hooked into the "computer" and said it could be two issues one of which was the Catalytic Converter but was told the first available time he could diagnose it correctly was (4) days later. So it was diagnosed as the converter being the problem and affected a sensor also. It has been only three weeks since the Catalytic Converter was installed and will update if the same problem exist again. I like their personable attitude towards their customer and that is why the shop is full of vehicles and the wait to repair maybe as long as two days wait. read more

Well they got done with the work on my Tundra faster than I expected, Which is awesome, however, I picked it up at about 1130am drove it to work and parked it.. That evening I left town to head to Rockaway Beach for the weekend. Got over half way there and my Serpentine Belt shredded. I don't know how they didn't catch the condition of the belt while working on my truck. Had to sit on the side of 101 and wait over an hour for help and $60 for a part.... not sure I'll be going back anytime soon unless they make this right. read more

Trinity's Quality Auto Care - Serpentine Belt... - Auto Repair Near Me - Keizer, Oregon

The Guy's @ Trinity' Quality auto were excellent !!! They gave me a free inspection, where other businesses charged. The quote I received was very reasonable, and the total price was even $100 cheaper then I was given. I will only take my Ram Diesel to Trinitys and I highly recommend them to everyone. read more

I took my van to Trinity about a week ago for an oil change. The waiting area was clean and the employees were very polite. I was told the oil change would take about an hour--and it was finished when they said it would be. I received a print out report of an inspection of my van, and then, a few days later, Trinity sent me the CarFax report on my vehicle. Next up, my other car gets an oil change, and if my husband feels as good about that visit, his beloved old Chevy S10 will be in for major engine repair. read more

These guys are top in every aspect of the term. Simply the best! Especially when I misunderstood a concern and they went far and beyond what I deserved to make it RIGHT! Reputation is EVERYTHING. Thank you so much for giving me one less critical concern in my week: I KNOW my car will always be maintained and repaired for maximum reliability FIRST! Especially after I went to another shop shortly thereafter that claimed a long list of repairs that I knew were verified as totally FALSE! You can count on the honest TRUTH... ALWAYS! No question the customer is the FIRST to be cared for! Thank you on behalf of every satisfied customer!!! read more

You will not get the best price. Go to brothers automotive! The owner mocked me about a question I asked to every one in his store and then I heard him when he went to the neighboring shop to talk more s***! Like I said I went to Brothers Automotive a few miles away and I ended up paying $120 less than I did at Trinity. read more

Ok, first of all, I have had such a distrust for any mechanic shops after a handful of shady experiences over the years. So when my wife called me and told me her van broke down on the side of the road, it was naturally a punch to the gut. We dropped the van off at the Kia dealership and was told it would be a few weeks out before they could even bring it inside for diagnostics. After waiting a week, I started looking around at reviews for a different shop. I found Trinitys with positive reviews. So I called... they said bring it in anytime for diagnostics. So I had it towed on a Monday (afternoon) from the dealership to Trinity's. It was 2 or 3 hours later, we had results of the diagnostics! They had emailed and texted me the results with pictures. Total transparency! Then they called me up with options to fix the problem. Once we talked about it, I gave them the green light to go ahead. By the next day, they called saying that it was done! Great company, great service, great prices.. great people! As of writing this, I would still be a week and a half out before Kia would even be able to get our vehicle in for diagnostics. So I am thrilled that that they were able to get it in, diagnosed and repaired so quickly! Thank you Trinity's! Can't recommend this place enough. I will be a customer for life (or as long as I live in this crazy state).. read more

This garage/repair shop is the best I've found in the Salem/Keizer area. They do a thorough evaluation of the vehicle, give a complete estimate and let you know what work is critical and what can wait. The work is excellent and the prices are reasonable. read more

Great customer service and quick turn around. Professional. Reports to Carfax. Prices were reasonable. They performed an unexpected all around vehicle inspection with no pressure to perform any extra services over what I had already brought it in for. I also like that they work digitally with vehicle service notifications and emailed reports. Only complaint is that I requested them to look at something and they forgot, as did I until I got the vehicle home. It wasn't a big deal, but that is why I knocked off a star. read more

My vehicle was needing AC work and I found that the customer service was excellent at Trinity's! They were passionate on getting the job done correctly and let me know all the steps along the way! I have no problem referring them as a company that cares! Thank you read more

I tried to do their in-house scheduling. This scheduling was to be scheduled on a Friday and after calling them directly after scheduling found out they were closed on that day. Rescheduled it for a Monday morning and told I was going to have to leave it for more than four hours this was a new car check and I wanted to look at parts of the vehicle that I could not see. Would not make any accommodations, I drove over 20 Miles to have them work on my vehicle and look at it and would not make any accommodations in a four hour window. read more

Trinity's Quality Auto Care - My ride! - Auto Repair Near Me - Keizer, Oregon

We had a car that needed new brakes. Trinity's got us scheduled right away so we would not be in danger. There were other problems and looked at those the same day as well. They have great communication with the work that needs done and costs involved. Got our car in and out and back on the road. I will definitely go back to them! read more

We brought our 2011 Hyundai Tucson in to Trinity for service after 100,000 miles. The day before we had brought our car into Hyundai for inspection. They made a few recommendations and then we ended up at Trinity for a second opinion. We feel that Trinity did an outstanding job. The whole process felt very transparent, and after getting our car back I feel good about bringing our car to their shop. I would definitely come back for service in the future. read more

Honesty and integrity in their repairs! Honor veterans discount too! Highly recommended for repairs.

I brought my car here to get repaired they said it would take a week ended up taking over 3 after ordering a part. Then they told me they couldn't fix my car and charged my over 4 thousand for the part and taking the car apart. I finally get my car home and the coolant hose is hanging to the ground with part of it hanging in the radiator fan and my air filter system has been taken apart. This is the worst place you can bring your car do not come here you will regret it. Worst experience I ever had. read more

I recently called upon Trinity Auto to investigate and repair some engine issues on my 2011 BMW. Staff was courteous and I was informed of the diagnosis on a rather timely basis. Work was completed to my satisfaction and was even less than what had been estimated to be in cost. Quality Work and Quality customer service. Will be back again and again. Rick, Nov 2017 read more

I brought in an older Honda Accord with specific issues I wanted checked out, in line with my goal to deliver the car to a distant city in roadworthy condition. I was told the front brake disks were too thin to be resurfaced so I agreed to replacement with new, but I wanted the old disks placed in the trunk (I intended to measure them at home, because another shop had lied to me in the past). This was not done, so I have only their word that the work was necessary. When I got home, I took one front tire off to inspect the workmanship---and almost had to use a cheater on a breaker bar to loosen the lugnuts, both sides. They must have used only a pneumatic wrench, no torque wrench. When this is done, it can damage wheel assemblies and if I had had a flat on the highway, I could not have changed it with the tools provided with the car. This is a basic failure of good technique, and it makes me uneasy about the rest of the workmanship. I do have a torque wrench and I do know the factory specifications, so I know what the proper "wrench feel" is like when the lugnuts are tightened to specifications. I do not have sufficient proofs either pro or con to give more than three stars or less, but I will not return to this shop. The shop offers a driver to pick up and return customers to their home. read more

We have taken our Honda Civic and our new (to us) Subaru Forrester to Trinity's for oil changes, general check ups, filter replacements, and more. Billy and his team are always great at letting us know excatly what is going on with the cars, and the entire experience feels very transparent. We love this as opposed to the fake, manipulative experiences we have had at dealership service stations. Trinity's has also been great about accomodating our college financial situation. They are always eager to give us a quick and accurate price quote. When we have needed multiple services done to a car, but can only afford so much, Billy helps make sure we take care of priority problems while staying within our budget. Highly recommend! read more

Trinity put my wife in a dangerous truck after keeping our vehicle for way too long and over charging us. We're new to the area and wanted to support a small local business. Find a good mechanic for our car and truck and be regulars there. But Billy at Trinity sure did F us over. He charged almost $800 for a brake job, and was going to charge another $700+ for a wheel bearing. He had the truck for 5 FULL DAYS and only got the brakes done before calling and saying he didn't have the right socket for the bearing and it would be another 2 full days. So they told her she could drive the truck with a failing bearing which is WILDLY UNSAFE. Truck drove significantly worse after picking it up. Went to Les Schwabs (not a fan of big businesses) but they got the bearing done in 1 day for $350- and let us know that they could have done the brakes for $500. read more

Outstanding customer service. Billy you rock! Outstanding quality of service. A very transparent company. I will definitely be bringing my Subaru back. Thank you to all who worked on my car! read more

Excellent service! Honest and honorable people. Thank you for the great service, we will be back if ever needed.

I have been taking my cars to Trinitys for at last 7 years or so. They've always been goat, never push services and treat it as a collaboration which I appreciate. We will continue to use them!! read more

The folks at Trinity really went out of their way to help us resolve our car issues. They are simply the best!

Trinity is the real deal. They're well equipped to handle any automotive emergency my cars decide to throw at them. Everyone is friendly and professional, and best of all -- they're not pushy! I plan on bringing my cars to a Trinity for years to come. read more

We were visiting from out of town when our check engine light came on for something that made our car unable to drive. After dealerships and mechanics telling us it would be at least a week to fix Trinity was able to get us in same day to diagnose and fix the car! They were easy to work with and made everything stress free! read more

Integrity. Fairness. Doing what's right even at your own expense. Owning your responsibility. All this spells character. This is what you want in an auto shop/mechanic. This is what we found at Trinity Quality Auto Care. We had two instances where if we were at any other auto shop, their response would have been "sorry, but you're still gonna pay us." Not so at this shop. We highly recommend them as people and an auto shop. Now that you know this, be fair to them in return and you do what's right in return to them as a customer. Show Grace if they need it. read more

Called to get an estimate for a service I know needs done to my vehicle and the jack wagon on the phone wouldn't give me one without me coming down there first so they can see the vehicle. Sounds more like they wanna start charging me before they even start working on my car. Vehicle inspection this, block inspection that.. bunch of bs. Just give me an estimate. Guess I'll be going elsewhere read more

This place has perfect customer service. I've had multiple repairs on my car and they are efficient and provide excellent communication.They have the best quality parts and service I've ever found. Steve (the owner) is a very family oriented person and I'd support this business over any other business. I'd spend $100.00 more at Trinitys to have quality parts and service done to my car rather than pay less and have issues with it in the future. I would HIGHLY recommend this place over any other mechanic in the area. This place is definitely a must. If you are looking for a local mechanic and aren't sure about Trinitys Quality Auto Care, give them a call and communicate with them. They are willing to work with anyone. read more

Trinity's work and customer service were top shelf! I love the e-mail they sent me after they looked at the vehicle outlining the potential issues and even showing me some of them with pictures. Their staff listened to my priorities and even beat the price of any other shops here in town on the transmission they replaced. Anytime I called with questions they were very friendly and positive, as well as knowledgeable. read more

Incredible service! After having my truck inspected for an estimate, we had an oil change performed on another vehicle. We received a detailed report on our vehicle via email which included pictures, and what services would be recommended and urgently needed soon. The communication was great and there were no high pressure sales attempts like you'd find at an Oil Can Henry's or Jiffy's. Just highly respectable service by highly reputable mechanics. Thanks! read more

I just recently moved to Salem and I needed to get a new starter on my Toyota Corolla and Trinity's did excellent work. I walked in and they gave me a quick estimate on what it would cost and then I dropped it off the next day and it was done under 2 hours. They even finished the work early so it cost less than the total estimate. I would recommend this place for any car repairs and I will be coming back here again for my future repairs. read more