I am a returning customer and this was one of the most unnecessarily rigid experiences I've had at a shop. EVER.
I came in for an inspection and ended up being $10 short after dropping my purse at home leaving behind some cash and my debit card earlier that day. I only realized when I went to pay. I explained the situation extremely clearly, offered to leave my ID or other important items that I had on me and pointed out that I live 5-8 minutes away DRIVING, and said I'd come right back. I even offered to pay by card and cover any processing fee with the cash that have as a tip as I know there are 2-4 % card fees that the business would have to eat.
The manager refused to release my car under any circumstances unless I paid in full in cash.
At that point, this goes beyond "policy" and comes down to a complete lack of judgment. Holding a repeat customer's car over $10--despite multiple reasonable solutions--is excessive and unnecessary.
I had to walk about 30 minutes [15 minutes both ways with it being hilly in a few areas] to get the money, which ended up aggravating a prior ankle injury. That part could have been easily avoided with even a minimal level of flexibility or understanding.
Legally allowed to or not, this is poor customer service, plain and simple. If you go here, be aware: there is zero flexibility here, no matter how reasonable your situation is. I definitely will not be returning even for gas. read more