I have used Spire for 18 years and paid my bills on time. They have provided good service for the…read moremajority of the time with very few issues...until I moved. I did the standard start service at the new house on this date and end service at the old house on this date. I thought every thing was good until a got a letter in the mail saying they noticed gas activity at my new house but no open account. Basically, get it fixed or we are shutting off your gas. I called their customer service and the person told me that letter was sent in error and she had fixed it on their side and no disconnect would happen. Cool, errors happen, there was a control in place on their side that caught it, and its fixed after calling. Then, a week later a Spire truck shows up at my house and I don't think anything of it because I called after I received that letter and they fixed it. They are just checking the meter to get caught up from their last error. Nothing to worry about, right? Wrong. They disconnected our service. No heat, no hot water. We didn't notice until the next day when our house was colder and our thermostat was showing an error. We almost called our hvac people because we had a similar error at the old house. But then we pieced it together that the water wasn't getting cold and the pilot light to the gas fireplace was out. So 2 errors on Spire. We're still waiting for them to reconnect our gas. I definitely won't ignore the next time that someone from Spire comes to our house. Do better, Spire

I've been trying to contact Spire for over a week regarding property damage caused by work done at…read moremy home. The only response I've received is an automated email--not a single phone call, no email from a real person, nothing. There's still asphalt scattered in my lawn, the yard repair is poorly done and uneven, and my driveway is cracked--none of which has been addressed. The complete lack of communication is unacceptable and unprofessional. If you damage someone's property, the least you can do is acknowledge it and respond. At this point, I'm preparing to involve legal counsel just to get a basic response. Update: Made contact with Spire, they were kind but they did their job and attempted to save their company as much money as they could. We came to a reasonable conclusion, but it wasn't without more effort than I felt it should have taken. Had I not been persistent, I truly don't think this would have been resolved like it should be. This was much more difficult for people who didn't ask for a pipeline to be ran through their yard, only to receive mediocre repair work in their yards. The biggest victims here are the ones who didn't push to have their property fixed properly. I am still waiting on a yard contractor to contact me. The concrete damage has been addressed and concluded but I've yet to hear the update on my yard work, what's going to be done, and a time frame.

So I arrived this morning at 7:45 to my old villa that I have listed on the market. My appointment…read moreto turn on the gas was from 8am to 12. At 11:30 still nothing, so already highly irritated that a large company can't get better than a 4 hour window on an appt. Call wait was 20 min, so when they finally spoke with me only to find out that I was actually scheduled for an all day appointment. ALL DAY, Meaning they can come whenever they feel like it and I am stranded in a house that doesn't even have a chair to sit on. This is the highly advance and innovative company called Laclede Gas Company. (now that was funny) Is there another business outside of utility company's and government that can pull this pathetic service off in 2015? No! We miss an appointment by 2 min and we are getting an ear full. Why do they not have any competition in the market that will force company's like Laclede Gas Company to actually consider that not everyone can just burn a vacation day waiting around with a smile on their face for them to do business with them?

This is one of the worst companies I have ever exchanged business with, and were it not for the…read moremonopoly maintained by Laclede/Spire I would never allow their services at my residence or any other property. After reviewing the experiences described here by other customers, the familiar pattern is readily apparent: Erroneous billing, errors in the application of payments, miscommunication and a lack of follow up, and an eagerness to shut off gas service with no preamble whatsoever...all of the same nonsense I tolerated with Laclede. Always, there will be a litany if excuses, and the vendor will place the blame onto the customer even when written documentation - including dated mail and email - is demonstrated. You may very well play these games with your helpless victims, Laclede, but I have absolutely no intention of allowing such asinine and improprietous conduct from those WHOM I PAY TO SERVE ME. Did you understand that, Laclede? You exist to serve your customers...not the other way around. After my final round of arguments with Laclede, I contacted the State Attorney General's office and also advised my contractor that I would be preparing to replace my home furnace, water heater, and kitchen oven/range top with new electric models. Because my spouse is a dedicated cook who remains forever in love with gas cooking appliances, she agreed to assume responsibility for managing the gas service and for all interaction with Laclede. I have since learned of no issues...although she likely would not dare to tell me unless a truly serious issue arose, as she is aware my intent to remove gas service was in earnest, despite the costs.

I had Tony from All Gas Installation & Fireplace out to clean my gas fireplace today. It had been…read moremany years since that was done. He cleaned out all the dust, carbon debris and other things. He cleaned the logs and inspected all the components. He went to the basement to check the gas lines and even showed me how to turn off the gas if I ever needed to. He was so friendly, professional and thorough. I recommend his services. My fireplace looks great.

Scheduling was quick and easy--Mary was wonderful! Tony came to the house, explained everything…read moreclearly, and was very thorough. Luckily it was an easy fix, and he was incredibly friendly and professional. Highly recommend All Gas!

My air conditioner stopped working. I received a call within 10 minutes and received service within…read more2 hours. Extremely knowledgeable, excellent quality. Would recommend without hesitation.

JLM replaced my entire HVAC system last week and I'm very happy, so I wanted to write a review…read more They arrived right on time, completed the work ahead of schedule, and walked me through the system and answered all of my questions. It was very easy to complete the financing process as well. Before it was installed, JLM sat down with me to review all of our available options based on the current status of our system. I feel they are very trustworthy, unlike some other "bigger" companies we've used in the past for service. Highly recommend. Thank you JLM!

I recently used Academy Air for a water heater replacement and overall had a very positive…read moreexperience with their team. I only gave three stars because of pricing. The technician who initially came out to provide the bid, Tristin, was very kind and knowledgeable. He took the time to walk me through the issues with my existing water heater and clearly explained the options. I appreciated that they were able to schedule the installation quickly--within just two days--which was very helpful given the situation. There was a small scheduling hiccup, but it was resolved quickly and professionally. Joe Raney and Julian handled the installation. Joe was exceptional and really stood out in terms of customer service. He carefully walked me through the entire install process and took time to explain water heater care, maintenance tips, and the do's and don'ts moving forward. He was extremely patient and thorough, and I never felt rushed. Julian was also very kind and professional during the installation. Overall, I'm satisfied with the work and very appreciative of the professionalism from everyone I interacted with. The only drawback for me was the pricing. Because I needed the work done quickly (only available for the following 3 business days), I went ahead and signed the bid which was a little over $3600 for a standard 40 gal gas water heater, expansion tank, repiping of cold/hot lines, permit, install, and disposal. Afterward, when I had time to look into other quotes, I found that other reputable contractors were coming in much lower via phone - one almost half. The $400 fee to pull what is essentially a $50 permit felt particularly high, especially since competitors I spoke with charge closer to $150-$250 for that service. I was also interested in potentially enrolling in the maintenance program for HVAC and the water heater, but I'm hesitant because if an issue is found during maintenance, the repair pricing will not be competitive. That said, the technicians themselves--especially Joe--provided excellent service, and I truly appreciated their professionalism, patience, and willingness to educate me during the process. The technicians don't determine pricing so this in is no way a reflection of their service.

We rearranged our Saturday to accommodate the service for plumbing. After he was late, he told me…read morehe didn't have the right parts to do the job. It was one simple valve and he couldn't even explain to me why he couldn't do it. He just said he couldn't get the valve until Monday. Any hardware stores carry these valves. JOE VETTER is his name so I would request someone with the ability to actually do the job. I don't recommend ACADEMY for anything other then disappointment

Let me tell you why you need to work with Courtney Kestermont…read more She is well informed, she always has a guy/girl for all of your house shopping and repair needs and she is lovely. She took the time to get to know me as a person. That made looking for a house much easier. I felt confident in making my purchase as a first time home buyer with her by my side. And she's a Local! Look no further. Courtney Kestermont is your girl. Thanks for your hard work!

Christy is an outstanding real estate professional with deep market knowledge and exceptional…read moreresponsiveness. Great composure, effective & reliable. Her expertise and results-driven approach made the entire process seamless. I highly recommend her to anyone buying or selling a home.

This is a great Holiday Inn Express location. The staff were very welcoming and helpful, and the…read morefacilities were extremely clean. The hotel serves a very good complementing breakfast, as well as the hotel has a good pool and fitness center. I had an overall great day.

All was good or okay, except for two major things. When it looms generally clean and appealing us…read morethey got cookies at night (a d with milk) it really fails in thr house keeping department and breakfast. No matter how mNy times I said I wanted house keeping each day I probably got just a change of towels half the time (for a week an a half). Twice on day of check out when I asked for late check out they came I to the room to clean after a quick knock and not even saying housekeeping. Once thry threw away receipts which was the o ly thry they cleaned up I the room. Besides change towels (and I needed those receipts). Breakfast was very bland. There was a big convention and it seems as if thry did t really prepare in food for it and each day there was I ly a limited amount y of found and then it would run out and not get restocked

Had an urgent pipeline to take care of. Got a quick quote with just sending out some photos of the…read morepipe. Other plumbers asked to schedule a visit to view the issue and with a fee. Issue was handled the same day with a very reasonable cost.

They finished our water heater COULD NOT be more pleased!…read more From helping us set up spire, to open communication, perfect clean up and so friendly!

Gloria, evening manager was so kind and accommodating on our recent stay. Check in was quick and…read moreeasy, although she was handling phones. She gave us a room for easy in and out with the dog. Room was super clean, cool and AC was excellent on a very hot day. Gloria handled a small problem with the room. Great snacks in the lobby and a box of new toys for kids to pick from. Highly recommend this Holiday Inn.

Dirtiest Holiday Inn I have ever stayed at. Was planning on staying a week but checked out after…read moreone day & went somewhere else. Uncomfortable beds, showed sucked. This is not up to normal Holiday Inn standards. Do not recommend