Called for a semi-emergency appointment while we were traveling from Connecticut. They were able to…read moreget us in right away. Saw Dr. Kevin Chretien. What a gem! He was gentle with our precious doodle, gave a very thorough exam and explained his thinking throughout. I could not have been more pleased with the service and the care, and as a retired healthcare exec my standards are pretty high. Highly recommended!!!

I would love to be able to give them a 5 star review. Everyone at the front desk was consistently…read moregreat. Boarding, grooming, and vet visits were always routine or better than expected. We will not be going back, though, because of one particular vet, the worst one we've ever encountered. Most of the vets we saw there were great. But this one asked us to make an appointment to follow up on our ailing pet, and then simply refused to answer the phone or return messages to allow us to make that appointment. When a week had gone by with crickets, we asked for an appointment with anyone who was available. You can't wait like that with a sick pet. Well, that got him on the phone finally. He said another vet "wouldn't appreciate" having to see us. Oh really? Then pick up the phone!! Then midway through discussing treatment options (again, on a sick animal) he said he "had to go" and hung up on us. We couldn't agree on what treatments he had even said they'd do, and they did one we definitely didn't agree to or discuss. The treatment wasn't the issue, though; the issue was his epically bad, unprofessional attitude. The kicker? He never called to ask us how our potentially dying pet was doing afterwards. Never again.

I have nothing but good things to say about this place. Everyone has been so kind, and they really…read moredo care about the animals they see. Very reasonable rates too. I won't go anywhere else.

So I haven't even been in here yet and I don't have my own pet. But long story short, in fostering…read moremy former landlord's cat until the summer since I was the further tenant the cat took to best. Called their office today to express concerns about Fat Kitty's urine habits over the last week. I'm sure I sounded like an idiot but Sierra (I believe was her name) answered the call with such compassion and understanding. She made me feel like I did the right thing calling while also letting me know it didn't sound like an emergency. She pulled up the file quickly and was able to speak knowledgeably about a pet she may not know personally, such really speaks to the entire office's notation habits. She offered to have the doctor look over the notes and call me back with any action items. But as someone who is just watching someone else's beloved animal, I am TERRIFIED I'm doing something wrong as a non cat owner and Sierra not only made me feel so much better, she made me feel like the whole office knows this pet and cares about Fat Kitty's well being. I could not ask for a better customer interaction nor a more pleasant ending from what I was worried was a potentially hazardous experience. Thank you so much!

CareVet has ruined the formerly excellent Freeport Veterinary Hospital. They to longer return…read morephone calls in a timely manner. When we called for an emergency they failed to respond promptly and when they responded the next day they would not see our cat. Our elderly cat is on a long term drug to resolve a chronic condition that was prescribed by Dr Norman before CareVet took over and now they will not extend the prescription. They have eliminated the separation of dogs and cats in the waiting room (which was brilliant). Their staff is no longer the friendly, happy staff that we saw in the past and the vet that gave the last exam did not have any knowledge of the cat's history or did she seem to care. We cannot wait to change vets.

This was our first visit to this practice. Our appointment was scheduled for 11:30 a.m. We waited…read more90 minutes before we even saw the veterinarian. They then made us wait another hour before we received the medication and could check out. This appointment took 2.5 hours total for a simple exam. The overwhelming majority of this time was spent waiting in the waiting room or exam room. There did not appear to be a single other patient in the practice while we were there, so I'm perplexed as to why we had to wait this long. When I got home, I reviewed the receipt because I felt the total was higher than the estimate, and I realized they charged us twice for one of the medications. The staff and veterinarian seemed generally friendly/competent, but the wait time, coupled with the billing mistake, is a deal breaker for me. I will not return to this practice.

Horrible. They gave me a rx that I requested but was signed by the former vet they fired (she was…read morethe only good vet there). I sent the rx to Chewy and they refused it saying that vet no longer worked there. Chewy said they just needed his current vet to call them to confirm the rx or fax a new one. She refused and said we had to come in personally to get the new rx (wanted us to buy it there $$$$$$). They didn't care if my dog recieved his proper medication, just wanted the money. Then my dog needed to have bloodwork done and is a gentle giant, not a mean bone in his body, and she said he would have to come back and wanted me to give him a total of 18 pills, yes 18. to basically knock him out. I refused to give him all 18 and only gave him what his former vet there always prescribed, which was 4 Trazadone at night and 4 that morning. When we took him to his appt. they refused to give him the shot he needed or even try to get his blood because we didn't give him all 18 pills! They expect you to pay 18.00 extra per visit supposedly toward the vet techs education. If we are all paying that much toward their education then maybe they need to go back to school to learn how to quickly and efficiently draw blood from a big ole teddy bear dog that wouldn't hurt a flea. So, I drugged my dog for nothing and now he is home dry heaving coming down off the Trazadone I gave him! The receptionist needs to learn how to smile and greet patients as well.

all they wanna do is sell you overpriced meds from their own pharmacy. They care about your pets is…read more0% I would not recommend any of my friends or family go here and if they do pull out your pet now and go somewhere else. Experiences I've ever had over my years of voting animals. Owner should be highly ashamed of this business and just find something else to do.

Friendly and quick to get an appointment. Front staff were very helpful. They keep records for…read moreyears, so old patients feel they keep ties.

We took our dog and cat to Bath Animal Hospital for the three years we lived in Maine. I have had…read morenothing but positive experiences. We received excellent care and information. We are sad to leave such a wonderful, caring group of people behind as we move out west.

Showed a picture of my cats ruptured anal gland and they confirmed that is what it was they were…read morevery prompt in reviewing and responding to my concerns

We had our 16 year old girl who could not walk anymore. She progressed to the stage of starting to…read morehave a hard time walking, to not walking at all within weeks. I always said she would go quick. I made the hard call and within a few days they were out in our yard. They made the experience as peaceful as possible, and when I am losing my mind I just lost my girl, they had the greatest compassion and were there for the whole process. Having never had met or even used their services, they acted as if we had been with them for years. I cant thank them enough.

I have been going to Pownal Vet for 6-8 years I think and I drive from Orr's Island, Maine. I love…read moreeveryone that works there and would trust any recommendations that they make.

So caring- they take the time to get to know you and your pet- I can't believe how long they spent…read moreanswering questions and getting to know our pets - highly recommend!!

This vet is simply the best…read more A friend recommended this place, as his dog had had good experiences with the staff. I wanted a place that could help me check in on the care of my guinea pig, which a lot of places don't- this place does! I called for an appointment for my piggy Truffle, and they were friendly and set up an appointment for that same day. I was honestly glad to be taken seriously- guinea pigs are just as important as cats and dogs! It's a clean, organized space here with numerous doctors and very friendly staff at the front desk. I've had two vets here, and both have been knowledgeable, friendly, and understanding of all my pet related concerns. When Truffle had an infection, the vet was happy to prescribe him a medication that fit my budget and really did help improve his health. They are also great with pet emergencies. Truffle had a very bad infection, and they were able to see him within an hour. This is super important for stressed pet parents like me! Check ups can be a little pricey, but it's worth it because your pet is getting the best care. I'd recommend this vet's office to anyone. It is great.

Phenomenal animal care! I trust all of the doctors and staff. Highly recommend this practice!read more

Had an animal emergency and called them to let them know we were about to arrive and lady on the…read morephone was EXTREMELY RUDE. I was incredibly composed considering my dog was dying in my arms. She had zero compassion and seemed annoyed to be at work and was short and snarky with me while asking me ridiculous questions that could have waited for when I arrived. NOT the type of person that should be in an emergency setting between her rudeness and lack of urgency and empathy. Once my dog died they rushed us out of there and discouraged us from getting testing of cause of death done. I think they were lazy and didn't want to bother with it so quickly talked us out of it/wouldn't tell us how much it would cost. Made us decide without giving us time to think about it. We were talked out of it and now I wish we did it. Shouldn't be discouraging people and rushing them into those kinds of decisions. The vet wouldn't even come in to talk to us to tell us what happened even tho he was right behind the door and had no other patients there and we specifically requested a minute of his time cus he was with dog at death. No excuse for that

Stay away. Far FAR away. Also, don't ask any questions even when given inaccurate information. Dr…read morewas INCREDIBLY condescending, dismissive, and rude. I brought my pup in at 3 am because of crying most of the night. He does have a known UTI with struvite crystals and a urine pH of 9. At first she wanted to do an x ray and ultrasound to look for stones. Uhh. Ultrasound would've seen both. No need for the xray. I nicely suggested starting with the ultrasound. ANYTIME I tried at all to advocate for my pup, I got attitude and talked to as if I knew absolutely nothing. I also asked if she could prescribe something to lower the urinary pH, as that would be a double approach to help resolve the infection. She threw her hands up, claimed that my asking questions and seeking clarification was "abusive" and "she's not taking that at 3 am" It's basic infection cycle. Interrupt the cycle at as many points as you can, get quicker resolve. If you need emergent care, steer clear of this place. Go right to Portland. Like she suggested we should've. First time here, and absolutely will NEVER be back nor recommend ANYONE else. Imagine claiming someone's being abusive because they don't want to answer questions as to their thought process in the care of your animal. Absolutely insane

Unbelievably bad experience. Just seconds after Dr. Lebouf delivered the devastating news that my…read moregirl had terminal bone cancer, she launched into a self-righteous lecture about the dangers of grain-free diets. She quoted studies and strongly implied that my feeding choices had caused or contributed to her demise. She even added, "I know it's too late for B, but I know you have another dog and want to protect them." I was too overwhelmed by grief and tears to respond in the moment, but several things went through my mind: * I have no idea why she assumed B was on a grain-free diet. Not even true * This is classic "blame-shifting" but why? * There is no chance shelf stable slop pellets have better outcomes for animals than fresh food diets, I suspected whatever study she referring is going to be about pulse diets, where food slop companies swap out rice for anti-nutrients like chickpeas (terrible for dogs and actually leech nutrients, mostly indigestible). When they asked about her diet, I believe I just said "mostly home made - fresh meat and vegetables." I never said I gave them grain free kibble. I feed my dogs a balanced fresh-food diet (meats, vegetables, and rice in proper ratios, with age- and condition-specific supplements) about 80% of the time. When I can't prepare fresh meals, they get premium kibble (that contains rice), mixed with high-quality wet food. There is zero evidence in the scientific literature comparing a properly balanced fresh diet to commercial kibble. The studies Dr. Lebouf referenced appear to be the familiar ones comparing grain-inclusive kibble to "grain-free" kibble formulas that simply replace grains with pulses and legumes. That is not the same as comparing fresh food to kibble, and it is misleading to present it that way. Earlier this year I brought B in after she suddenly started limping in pain. They diagnosed arthritis and a soft tissue injury, charged $500 for imaging, and sent us home with pain medication. It's hard not to wonder whether the cancer was missed at that visit, considering it was in the exact location. B was a rescue who had endured severe abuse and malnutrition in her early years. She arrived terrified of everyone, trembling and submissive. For some reason she chose to trust me. Within a year she had visibly grown, gained confidence, and become the sweetest, most loving dog. She wasn't supposed to be mine forever, but we became inseparable. Losing her has been heartbreaking. I waited a long time before writing this review. I didn't want it to come purely from grief or anger. I understand that cancer can be difficult to catch, and I wouldn't be writing this if the only issue had been a missed diagnosis. I'm writing because of the condescending, sanctimonious way Dr. Lebouf spoke to me during this moment. She quoted science in a misleading way - I believe - because she either didn't actually read it or doesn't understand what it says. To be clear - there are NO STUDIES comparing grain free fresh food diets to kibble with grains. But this is how it was framed as if gospel. It was so inappropriate, but also inaccurate. I can only assume this is being preached repeatedly to other pet parents at the clinic. Many other staff members at the clinic are genuinely kind and great with animals.

Not to rain on the parade but all the 5 starts..... ? brought dog in, greeted by a young lady who…read morechecked us in, weighed the dog. Few minutes later, a very nice technician invited us into an examine room. First thing.....weighed the dog. Did the clerical tasks, name, email, any concerns, what we fed the dog....... Nothing has changed, why type the info into the system if you're going to ask the same questions every time we're in? Vet entered room....first thing, weight! Vet might have spent 5 minutes giving the dogs "annual physical". Looked at teeth, ears.....the end. No heart check, no dexterity checks, never mentioned fatty tumors. Almost $100 for the "annual physical". Glad it's only once a year.