As other reviewers have noted, this place has abysmal ratings, including a 1-star rating from Medicare. I also found out that Medicare has cut off funding to this place, not once, not twice, but thrice! How bad do you have to be for Medicare to say they're not going to pay you anymore? And what happened to "Three Strikes and You're Out"? I would think they should have closed this place down by now. I don't know how bad you have to be before the government shuts you down, but I would think getting cut off by Medicare 3(!!) times would be enough. Everything I have seen personally at this dump certainly confirms the low ratings. I have absolutely nothing good to say about this place. The Facility: The place itself is a dump: dirty carpets, dirty floors, dirty windows. Broken down equipment too, including room furniture and wheelchairs. The place stinks too - literally and metaphorically. Wear a mask, even though they aren't required anymore. Just to help block out the smell. The Care: I don't even know where to begin here. Patients are left out in the hallways unattended for long periods of time, as if they're just bags of yesterday's trash. Call lights left on for hours without response. I'm not sure some call lights ever get answered. Heaven forbid, you have any kind of emergency. Employees are more concerned about getting their own meals rather than making sure patients are fed and properly nourished and hydrated. Medication delivery to patients is spotty. I heard some patients complain that it took forever to get their meds or they weren't exactly the meds they were supposed to get. The Staff: First of all, I know when you are rated 1-star by Medicare and are rated in the bottom 20% of facilities nationwide, you're not going to get the "cream of the crop" or "best and brightest" for employees. You are going to get the dregs, people who can't get a job at better facilities. And that's what we have here. Staff are generally rude, unprofessional, unhelpful and defensive. Better not to deal with them unless you absolutely have to. But the real problem here isn't the line staff. It's the management, although I hate to use the term "management" for these people as they clearly don't have a clue how to manage. The head honcho is so useless, it's not even worth time commenting. If you want to find nursing "management", and I use that term very loosely, just look on the patio. They spend a lot of time there feeding their faces with junk food and smoking. Nothing gives me less confidence in so-called "health care professionals" as when I see them routinely engaging in such slovenly habits. Quite frankly, their Backwater Rube-i-tude is written all over them. I would guess there isn't more than a sixth-grade education level in the bunch. How they got nursing licenses is beyond me. From a Cracker Jack box would be my guess. I have, however, asked the State Board of Nursing to look into the licensing situation at this place, just in case. Quite frankly, I wouldn't trust these people to clean up after my dog, let alone be handling healthcare for some of the most vulnerable populations. I would also recommend that you document everything. In any way you can. There is a problem with truth at this place, so it's best to have documentation to counteract it. You will probably want to get a lawyer too as the level of health care knowledge, and especially health care law, is very low here. Have an expert in your corner. But really, it's probably best to save yourself all the bother, and just avoid this place in the first place, if you can. Also, as I was doing research on this place, beyond all the stuff I mention above, if you read some of the stuff on the State's website, this place has been assessed thousands of dollars in fines, slapped with numerous enforcement actions, and the record is littered with alleged patient neglect, alleged medication errors, and even alleged wrongful deaths. Pretty much anything you can think of, and just another reason this god-awful hell hole needs to be shut down. Summary: This is a trashy place, run and staffed by trashy people, providing trashy "care". This shoddy little sh-thole should have been closed down a long time ago. I can only hope for the sake of the patients that it is shut down. And soon! If I could, I would give it Minus 10 Stars. There is absolutely nothing good about this place. Stay away from it if you can. read more

Abusive and neglectful staff. This was one of the worst experiences in my life. I was completely ignored at first. Nobody came when I was pressing the call button. I was yelling at the top of my lungs for help while pressing the call button for over 2 hours. Ended up calling 911 from land line, as I thought my bladder would burst. (cell phone battery was dead) Two staff then arrived. One screamed profanity at me for calling 911. I could see into the bathroom fifteen feet away, but they refused to help me get there. They threw me a giant square thing that felt like a flat diaper and insisted I pee on it instead. Without even allowing me to wipe, the woman grabbed the leg I just had operated on and lifted it forcefully into the air, grabbed the diaper sheet, and threw my leg forcefully toward the bed. It was incredibly painful. I had been stripped of my dignity. I told the woman I needed my pain medication and water. The temperature in the room said 89 degrees. I had been crying and yelling for help for hours. The woman hissed at me, then unplugged my call button and land line phone and both left, and shut the door!!! Nobody returned for another 3.5 hours. I was so thirsty and couldn't ever remember feeling that panicked before. I was facing the wall clock. By then, it had then been over 9 hours since the last time I had anything for pain and this was one day after a knee replacement. I had been given a dose 1.5 hours before my transfer to the rehab facility. My teeth were chattering from the pain and I was shivering. The lady literally broke the pill in half to give me a half dose of what the doctor prescribed. She told me she didn't have to give me any more medication if she didn't want to and there was nothing I could do about it. I was told I should not have called 911. She was punishing me. She was pissed. Scared for my safety, and having no call button or operating phone, I somehow got up from the bed and onto the Rollator seat and pedaled my way to the center of the building where there was a phone. Crying and shaking, I called 911 again and insisted I was removed from the facility immediately. I was returned to the hospital. Doctors were completely aghast by the mistreatment. It took some time to get my shivering from the pain and shock from the trauma under control. I am still in shock over what happened. I was scared. I thought I was doing the right thing by signing up for rehab after my surgery. Turned out going home where I live alone was safer. This horror story spanned seven hours of my life. If I could give this negative stars, I would. Nobody should be treated like that. read more

One star because you can't do minus 5 stars- never anyone at the front desk to do covid screening- phone number to call in the lobby if no one is at the desk and literally no one has ever answered the 2 extensions you are supposed to call. When you call the main number it rings like 25x before anyone answers and if you get transferred you end up getting disconnected or put to a phone with no voicemail- I don't understand the level of ineptitude there. Food was splattered across the hallway wall- heard that someone threw a tray- next day still there. And then there's the smell- asked for air freshener- was told housekeeping not in and none was available- had to purchase some- just horrible. read more

Sunrise Care Center - Wall with food splattered- day 2 - Rehabilitation Center Near Me - Milwaukee, Wisconsin

This seems like a nice clean place, with friendly alert staff, and a generous amount of activities and entertainment. read more

Sunrise Care Center - The commons area. - Rehabilitation Center Near Me - Milwaukee, Wisconsin

This is not a good care facility. Too many beds, but enough staff. No response when you have an issue. Placed my mother here, they cannot even get correct meds in time. read more

Staffing is terrible. My grandma is in this place for now but not for long. She pressed the button for assistance to use the bathroom but guess what... no one bother to show up. It took an hour before I went to get someone. Also wanted to microwave some food for her but they told me I needed a nurse key. Guess what... they didn't bother paging one for me. I had to find one on my own again. They may do the work needed for this facility but they sure don't give a crap care when it comes to responses. read more

Staff is terrible. Wait time for a call light is absolutely ridiculous!!!! I came one day and my mom didn't have socks on, I asked what why and she said she waited at least 1/2 hr for someone but no one came so she didn't put any on!! I'm glad I go to see her every other day, I can't even imagine if I didn't the status she would be in. She has something going on with her toe, no one sees it!! Come on!! And don't get me started with her showers, I have to say something almost every week for her to get one, she supposed to have 2 a week, and can't get one!! I even offered to shower her myself. I might be working on getting her out of here but the sad thing is, will the next one be worse!! And when I come, I'm helping other residents that don't get help from the aides!! Such a shame our elderly have to be treated this way. And the Aides are just standing around on their phones or move like molasses, pathetic!! Just a friendly advice, don't put your parent or grandparent here, you'll regret it I promise!!!! read more

Such poor response by staff to meet the basic needs of my family member. I hesitate to name them, since repercussions would likely be felt from this unattached, uncaring staff. The more care you need, the less you seem to get. read more