My visit to Magnolia Glen was great. My mother lives there and I enjoy going to visit her…read more Thank you for taking care of my mom! Meri Sherson

I visited to do a Catholic Communion service. The residents who participated seemed to be grateful…read moreto be there and told me there was always help when they needed it. The areas I was in appeared clean and safe and well maintained. i would consider Magnolia Glen for my own future needs.

This is a small care home located in the MacGregor Downs neighborhood. A maximum of 6 residents…read moreare cared for. My mother was here for a very short period of time. She was admitted on Sept 11, 2023. The facility is clean and there are several caregivers who are qualified to work with the elderly and those with dementia. Most of the caregivers are NOT. If a facility encourages you to use their "in house" physician, you should NOT !! We gladly signed up for both Physician and (we were highly encouraged to sign up for) psychiatric care. My 95 year old mother had NEVER had any psychiatric issues. We found out that these professionals worked for the owner and not for us. Since the staff did not want to spend any time actually caring for mom, they tagged her as a "dementia problem" and started to medicate her. She was so over medicated that she could barely speak or hold her head up. After a few weeks, she was unable to feed herself. We pleaded with the owner to stop the meds. My mom was NOT able to clear them from her system and we knew that they were building up day after day after day. They had her in diapers (she was NOT in diapers when she was admitted). It was like nothing you could ever imagine !! Finally, the drugs became too much and mom complained of chest pain. Even though she was a Hospice patient, we called EMS (we knew this was out of the ordinary for her). After arriving at the ER, the Dr's could all agree that she was suffering from the effects of "polypharmacy". "Too many meds onboard". They had caused her respiration to be so depressed that she had just begun to develop aspiration pneumonia. It took a week in the hospital for her to detox. As soon as she was admitted to the hospital, the owner EVICTED her !! Said she was a threat to the other residents. This was a 95 year old who they had tethered to oxygen. Both rotator cuffs are torn and she cannot raise her arms. She evicted us with NO NOTICE !!!!! So wrong --------- Our Hospice team can agree with us that mom was in no way a threat to anyone. Upon eviction, she threated us with a trespass order if we were to step foot back into the house to pack up mom's belongings. She was afraid we would share with the other residents what had happened. And to top things off, Tara shorted us $2459.96 on the refund owed. She evicted mom on Nov 4. We had just paid $9800 for the month. You do the math. Refund sent was $6033.20. You CANNOT threaten someone with trespass and then CHARGE them to pack up and send their stuff. I have sent my report to NCDHHS. Multiple resident's rights were violated. DO NOT by any means, place your loved one in any facility that this lady runs. She actually has another house on the other side of Cary. We are awaiting the NCDHHS report. I doubt anything will be done but at least we have made other aware of our experience. Just another note - once mom was discharged from the hospital, she was her old sweet self. NO more drugs. She was no longer incontinent. She was eating and feeding herself. Our Hospice team can collaborate this.

Prior to my mom moving into The Retreat care home we were told by the owner that they would work…read morewith her to help make her legs stronger, so that she could stand and transfer better. This sounded like a great place for my mom and I was very hopeful that it would be. Yet, sadly, it was the complete opposite. The first issue started around the second week my mom was in The Retreat. We were told that my mother had such bad anxiety she would need to be medicated or she would be forced to leave the home. We were very hesitant to medicate my 95 year old mother who has never needed anxiety meds or even received an anxiety diagnosis. The owner strongly recommended we use their house doctor and house psychiatrist. I feel the house physicians work more for the owner and not so much for your loved one. However, it was decided she needed a sleeping medication, risperidone around the clock and as needed for anxiety and lorazepam as needed for anxiety . Shortly after starting the meds my mother became more and more sedated. It got to the point where she was sleeping through meals and was so weak she couldn't pick up her water bottle or silverware to feed herself. We kept asking if the medications could be reduced but the owner of the facility kept saying "her dementia is getting worse" and they refused to decrease them. We never believed that her dementia was getting worse and knew it was from all the psych medications they insisted she needed. Another one of my issues was that the owner's main method of communication was through email. She did not like texting or communicating directly with us. Her emails would be LONG and most of the information was simply not true. She would also copy upwards of 14 people on these emails, most of whom had never even worked with my mother. I think it is likely she used this as a form of intimidation. After several weeks of my mother taking the new medications, she required oxygen.This came as a shock to me, as my mother has never needed oxygen before, and this need seemed to arise from the new medications. On my mother's last day at the house, she complained of chest pain. EMS was called and she was transported to the hospital. Upon arrival at the hospital we were told by their doctors that just because my mom had good renal function elderly patients should not take those medications, The physician further explained that those medications are on the BEERS list, a list of medications that are notoriously difficult for elderly patients to metabolize. They caused her to have such respiratory depression that she couldn't inflate her lungs fully thus causing fluid in her lungs and aspiration pneumonia. We were told some facilities use the medications as a chemical restraint. All psych meds were discontinued in the hospital.After several long days her body cleared the meds and she returned to her normal state. Our Hospice team can attest that she returned to her normal state once all medications were discontinued. The owner evicted my mom while she was still in the hospital saying she was a threat to the other residents. To this day, I think that is comical, as mom was in a wheelchair and highly sedated while at the facility. This didn't matter too much to me, because after knowing that the medications they insisted she needed caused my mothers stay at the hospital, I knew I could never put my mother under their care again. Upon telling us my mother was evicted, she also told us we could not pack up her belongings. She stated we would be trespassing and if we showed up at the house she would file a restraining order against us. I think she was afraid we would speak with other residents or their families and tell them what happened. She charged us $500 to pack up all my mom's belongings, which again was forced since we were not allowed back at the house. Knowing what I do now, I would never recommend the Retreat to anyone. It was such a bad experience for my mom and for our entire family.

I was the first person to move into The Cardinal along with my husband. We waited four years for…read morethis facility to be built. I was a big advocate for the Cardinal. We were excited to move in and enjoy everything we were promised a five star facility would offer. It did not take long before problems started to arise. Cold showers, leaky showers, and most importantly the emergency cords in both bathrooms did not work when my husband was having a stroke. My husband died! Four years later, there are still big problems there. I was taken to the ER. The Doctor gave me IV antibiotics and anti nausea and a prescription for both medications. No one contacted me to see if I was back from the ER or if I needed anything. The Resident Relations Manager, in my opinion, is the most unfriendly staff member and useless. I had to wait until the afternoon to give my prescription to a staff member to take to Walgreens, and did not receive my medications until a total of 36 hours later, missing three doses of antibiotic. Not acceptable. The rent increases the past two years have been very high. The service has declined. Staff are unhappy, resident's are unhappy. I have moved out along with several other resident's. This is a facility that is more concerned with profit than with keeping staff and residents happy. Housekeeping leaves a lot to be desired. No one does a spot check. I do not know one resident who is happy with housekeeping. Senior Management are aware of the issue and appears not to care. Do not fall for their "We are a five star facility". They are a low three star at best!

The type of care quality & office experience is Horrible. They can improve in professionalism with…read moreprivate staffed caregivers & clients. The staff doesn't care about there clients. They do a lot of pretending. There for a paycheck. I don't recommend this place. WARNING if you do choose to go with this place, Daily check on your siblings. Watch Sharon in the memory unit she's an misable back stabbing Bitch. Only GOD knows my plans. I give Zero stars for the memory care unit. From experience as a health care worker. The food is okay but overpriced for the residents.

My mom is in memory care at TerraBella Northridge, she has been there nearly 2 years now. The…read morestaff is amazing; very caring, nurturing and loving. Mom is happy with the food, activities, crafts and medical care she receives there. I could not say enough about the staff, there is little turnover so there is stability and consistency.

My wife was admitted to TerraBella North Ridge about 6 weeks ago to the memory care unit and needed…read morehelp for all the daily living catagories. I had reviewed 3 other facilities and took my time in evaluating each as I was not pushed to make a quick decision. I made a number of inquiries to them as I learned more about Long Term Care and determining what was important for the care of my wife. The sales group was very helpful and getting information that I requested and provided information they anticipated that I might need in planning. After about 4 weeks, I decided that TerraBella North Ridge was the facility that met my budget and care concerns. Lot of paperwork to be completed but that went pretty smooth. I made a number of trips to visit my wife at different times to see how the memory care unit was being run. The care staff were impressive in how they care for the residents. They are outgoing and helpful in the care of the residents. The memory care unit has residents with various needs and they work to meet them. I was not aware that TerraBella has PAs that can take over the role of Primary Care Provider so the residents do not have to go out which would have been a problem for me. There are also long term pharmacies that can provide the needed medications that packaged to TerraBella requirements. I continued to learn other things the care group does such as some hair trimming and trimming finger nails. I checked on the dining offerings and the food served was good. They have food that is prepared in different ways that the resident may need. I have been impressed with TerraBella in providing all the needed care that my wife needs. I would recommend that you setup an appointment to see the facility and talk with with staff there if you are looking for assisted living or memory care.

We moved here from Seattle in May 2021 and after a brief adjustment, we've been very pleased…read more Housekeeping alternates from changing our bed linens, to a thorough cleaning of floors, dusting and cleaning both bathrooms. Employees are well trained, friendly and efficient! Initially, the dining and kitchen staff had vacancies, but that has changed. Daily continental breakfasts are provided, with Wednesday offering a variable of scrambled eggs, bacon and sausage. Every other Sunday a hearty brunch is provided and is excellent! The evening dinner is also provided in the Dining Room. Depending upon personal preference, a menu is completed the day before and returns to the kitchen. Staffing can alter whether it will be a buffet style or seated dining. Soup, salad, entrèe, and a variety of sides and a dessert is included as a part of the monthly rent. Access to Doctors Making House Calls, Legacy Physical Therapy, a gym and a heated pool are also available on site. Clubs range from Book Clubs, Veteran's group, off campus events, etc. all add to create a thriving environment!

My dad was a resident in the independent living community at Waltonwood for six months, until he…read morepassed away. He loved it. The staff is exceptional, always friendly, always treating the residents with courtesy, respect and affection. The residents go out of their way to welcome newcomers and help them acclimate through an ambassador program. I often joined dad on Friday afternoons for "happy hour" in the cafe. Although he didn't drink, he enjoyed a glass of cider and socializing with other residents. I made as many friends as he did and really enjoyed visiting, especially for concerts, special events and dinner. Highly recommended.

My mother-in-law stayed at Spring Arbor, Raleigh NC from 2012 to 2014. Now, my mother is in the…read moreplace that my wife's mother was as far as mentally when we decided to place her mother here. My mother has Alzheimer's disease and we want to transport her from her home in Southern Pines to where we live here in Raleigh. I immediately thought of Spring Arbor as the place for her to go. My mother-in-law got such great treatment and loving care and that's what I want my mother to receive. It's hard enough making that hard decision to place her in a facility. I just want her to go to a place that I know will care for her the same way that I would.

The staff at spring arbor--particularly those in the memory care unit--are some of the nicest, most…read morecompassionate people I have met. My family had experience with three different facilities and the care, concern, and communication that I saw from spring arbor staff was top notch. The facilities are clean and the staff is incredibly professional. My grandmother recently passed and the staff went to extraordinary measures to provide her comfort and showed such generosity of time and spirit to my family in a very difficult time. Truly, they made our experience as positive and low stress as it possibly could have been--I am so thankful my family was able to entrust my grandmother to their care.

My step father had been in declining health for a number of years and a decision was made in…read moreJanuary of 2023 to move him into a residential facility for continued care. Renaissance Care Home in Neuse River Village came highly recommended and following in depth research and a long conversation with Ken Ogar, we chose this facility. We have not been disappointed. The love and care that Ken and Rosalie and their staff provided for the remainder of his life was incredible. He was safe and comfortable and all of his needs were seen to with a level of professionalism, love and compassion that never waivered. My mother was able to see him in a home-like setting and to spend time and share meals with him just like the old days., Sadly, he passed away yesterday but we want to make sure everyone knows how happy we have been with RCH from day one.

The staff at RCH really treated my mother with respect and attentiveness. The facility was always…read moreclean and smelled of home cooked meals everyday. My family was instantly at ease, which was even more important with her dementia. We never doubted the care that she was receiving and it allowed us peace of mind as we lived our day to day lives. Furthermore, the families of the other became our family and vice versa. I definitely recommend their care.

I spent almost 6 weeks at Hillcrest in Durham recovering from a fractured femur after a fall at…read morehome. Hillcrest came highly recommended by medical providers, friends and neighbors. We had extensive experience with hospitals and out-patient facilities over the years, both for our own needs, as well as those of family members. Hillcrest stands out as one of the very best facilities we've ever come across. The most important thing about Hillcrest may be the quality and commitment of its staff, from on-site doctors and nurses to the CNAs, OTs/PTs, maintenance (Mike) and other support staff. A special shout-out to Scott (OT), AnnMarie and Kris (PTs) for knowing when to push and when to back off, and to being so incredibly upbeat at every step. They are highly skilled and carry out their duties every day with a warm, welcoming and cheerful outlook that gives the center a rare, down-home feel. Nurses (Heather, Chantel, Mustapha) are really attentive and stop by to listen and chat about music; CNAs (Rhonda) even bring flowers from home when I've had a bad day. Apologies to those many staff I haven't named; you're all wonderful and made our stay worthwhile! Hillcrest's facilities are clean and airy. There are patios for getting some fresh air and well-equipped workout rooms to support rehab. Even the food at Hillcrest is worth writing home about!. Internet/WiFi access is spotty at best and is an area that needs attention. So, if you need a rehab facility for yourself, family or friends, you would do well to seek out Hillcrest. FYI, I think one of the key factors behind its consistently high ratings is that it's been family-owned and operated since it began operations in 1951. It retains a family vibe that other facilities owned and operated by equity partners, hedge funds and large chains lack.

I had care at Hillcrest for each of my knee replacements. I was especially impressed with the…read morequality of care and the beautiful building. This facility is well managed and it's very professional. I met personally with the manager and the dietician, who both went over and beyond in their help. Thank you! The facility also provided free coffee, which was real special. There was a well stocked library along with board games, as I recall. A small chapel held a service on Sunday. The food was fantastic and meals were served in a beautiful dining area. A special touch were the beautiful aquariums. Physical therapy was great! My PT was Filipino and she was so kind and patient. This place is special and I wish I could have stayed there when I broke my shoulder a few months ago.