Friendly, knowledgeable staff and excellent products. We love our hot tub, it was a great price and…read morewe've been very happy with it. We would recommend hot tubs Albuquerque to anyone in the market.

Service in store: the people working in the store were absolutely awesome. I had 5 kids at the time…read morerunning around trying all the hot tubs out. Letting me know all their opinions on each tub, the guys working were so kind! After I decided what we wanted they took my order and didn't mind the crazy kids. They even got duckies on our way out. Delivery: the owner came out and delivered our hot tub with an really awesome Marine Vet. They delivered, filled, showed us all the things we needed to know before they left. It was a very pleasant experience and they were both super cool to hang out with while the tub was filling. It was an absolute pleasure working with this company and we will continue to refer and use them as our hot tub people!!

First time at this location and had to walk out due to lack of customer service/help There were 3…read moreemployees that I could visibiley see... I asked for a recommendation and was told where to find the product. I started to ask questions and was told "to read the label." Don't understand why they have so many employees standing around... they lost a sale. I ended up finding the spa purge on Amazon and got 2 bottles for the same price. I rather support local franchises/businesses, and was surprised at the markup.

We had a problem with a pool handrail we purchased from Leslie's online. We took it in to the store…read morehoping we could get a refund. The guy at the counter was super helpful, our refund has already been processed and I ordered another handrail that will fit better, from Leslie's of course! He helped us understand exactly what we need. I think his name was Ken? Great guy! We'll be back!

Great experience shopping with my son for his first pool cue stick. Fair selection, prices…read morecomparable to online with ability to hold, and got to test a few prior to buying. Mateo was knowledgeable and super helpful in making it a great, easy experience. Highly recommended!

This company, owner, and employees are Amazing. Great pricing and the nicest people to d. We…read morepurchased a pool table from them and they installed it, we moved they took it apart and transferred it to the new house, and reinstalled it at an awesome price, friendly, respectful and very professional. They treated us like family every time we call. They are awesome. I totally recommend them, they are true New Mexico. Joe thank you.

I've been a customer of Leslie's for many years, but no longer. I needed a new net for skimming my…read morepool, but realized when I got home that while it was a net, it wasn't deep enough skim the pool. I took it back to exchange it, and I was rather rudely told that they didn't accept returns on sports equipment!? I explained that I had just purchased it a couple hours previously and it had never been used. They took it and I purchased the correct item. When I got my credit card bill, I saw that I was charged for both items and had not received credit for the return. It was only about $22, but I won't accept being treated that way, and Leslie's has lost my business.

Replace Bob. EVERYTIME we go into the Wyoming N.E., Albuquerque, NM location and he is working, we…read morethink "we gotta get supplies somewhere else!" Our family has been customer's of this location for more than 25 years; previous Manager's were fantastic! Unsure how many years Bob has been employed by Leslie's; he may be a franchise owner but more likely a local Corporate Manager. Every time we visit the store (usually for a water test or purchase items needed immediately) Bob is RUDE and when called on his behavior.... his reply is 'it's just my sense of humor'. I've pushed back adding 'you're not funny, thinking Bob would rethink his style of customer service. After several years; no improvement. Bob seems very secure & empowered. I recommend buying Leslie's on-line, drive further to another local Leslie's or one of the other local pool shops. I have meant to report my experiences for so long, but put off to complete pool work at hand. On a rainy day today, I'm ordering from Leslie's on-line and found some free time.

Years ago we were forced to buy a hot tub. What happened is we put the tub on credit card. The next…read moreday we had buyers remorse. The hot tub was still in store and not even close to being delivered. The owner would not reimburse us even though the stupid thing was still in their store. We've been sorry ever since. Several burned out pumps later it's a night mare. We've given up and don't use it any more.

Did my homework and settled on a 3-person (4, if you like cozy) Jetsetter LX. The thing's…read morefantastic. A water proof remote, multiple massage settings, salt water cleansing system, more lighting effects that the spaceships in "Close Encounters of the Third Kind," and an amazing hinged cover that comes on and off with ease. Chris held my hand the whole way and answered innumerable questions, before and after the sale. Even the guys who installed it were great. After they left, I figured out I had had them put the cover on the wrong side (blocked my view of the mountains). I called them and they came back the next day and changed it. I tried to give them money, but they refused! All in all, a terrifically satisfying experience.

Recently purchasted a hot tub from Sun Fun Pools. Experienced a failure of the heating unit…read more Richard Hinesman was outstanding in his immediate attempt to recify the problem, and his technicians were professional and very helpful in solving the problem. Richard even installed an up grade to the system with no cost to me. I am very pleased with the product and especially the excellent service provided by Richard and his team. I highly recommend this company!

In our opinion, this company goes above and beyond to ensure customer satisfaction and we highly…read morerecommend them! My husband and I purchased a hot tub from Rich at the Home Remodel and Pet Expo in Rio Rancho on the 25th of March. We have wanted a hot tub for some time now but very hesitant to purchase one for many reasons. Rich really took the time to speak with us, find out what our needs were and why we have yet to purchase a hot tub. After learning this he went over our concerns and showed us how his tub exceeded all our expectations and reservations. Needless to say we were impressed with his product and purchased it. We expected to have our hot tub in about a week but to our surprise, we received a call from the delivery/set up team the following day asking if they could come set it up that afternoon! They arrived and had our unit installed in 1.5 hours. They even took the time to adjust our electrical outlet to better fit the tubs plug. When everything was done, they explained how to use everything and gave us recommendations based off their personal experience with the product. Both employees were extremely professional, friendly and knew their job. Thank you Rich and team! We are very pleased with our unit!

I cannot say enough about the timeliness, cleanliness, and the shear quality of these guys! They…read moregave a deadline and they made it happen. Our pool is up and running, everything was done to perfection.

From the owner: Vinyl Pool Experts…read more Marshauna-Fox Pools has been servicing Albuquerque and the surrounding areas since 1989. We participate in most of the installation/repair of your pool and oversees all aspects of the process to assure the best quality and finest results. We also personally install the wood/pellet stoves. Call us today for more information!

Bought a bullfrog spa. Delivered when promised they set it up perfectly and assembled the cover…read morelifter. They have been amazing with customer service. The selection and value was nice . I recommend this store if you are looking for a high quality spa for a decent price and great service.

I bought an Endless Pool from this company four years ago. After reading the one other review,…read moredecided to tell my story. I think water is sometimes hard to balance, especially here in New Mexico where hard water is the problem. I went through a couple of brands of chemicals, but ended up just using chlorine in a dispenser and it has solved almost all of my water problems. Luckily I had this pool before and during the worst of Covid. I use it still, almost daily, and without it, life would have been so difficult. I have some health problems and it has made a world of difference for me. The staff at Carefree have been patient and wonderful to work with and I absolutely love my Endless Pool.