My son currently attends the West Lower Buckeye location. The teachers have been very supportive if…read morethey have any issues with my son they are very prompt to call me and discuss the situation and we find solutions that is best for my child. I love the entire staff and the professional way they take care of My son is very important to me and they're doing an awesome job and I highly recommend them. There was one situation that took place and when I saw the way they handled it it was phenomenal. They made sure that I was OK and mostly important. was OK. I truly have a lot of respect for all the staff at this Tutor Time

I just want to say the director Mindy.P is so sweet and welcoming to my kiddos. We really value and…read moreenjoy coming in. My kids enjoy and love the teachers here we are so thankful for them !! I enjoy the updates and seeing my kids learn and grow is amazing !!

This place is okay. Would I use it for my children given I have many other options? No, probably…read morenot. Would I use it for my children if I had no other options or seriously limited options? Yes, probably. I do NOT have a problem with any of the staff at this location. We were pleased with our child's teachers. The Director and Assistant Director always seemed nice and friendly, but I had overheard them on a few occasions talking about other parents, staff, etc. when they thought no one was listening... I can get past that for good daycare, but it is unprofessional. My issues lie with company policies. Sunrise/Tots Unlimited seems to be very much about their bottom line. You will find this with a lot of these daycare centers, unfortunately. The idea is to spend as little as possible and reap maximum profit. That's just how capitalism works, unfortunately. However, it is ultimately why we switched to another child care... My child's room when she was enrolled had a few children with special needs-- I liked this because I want my child to be in a diverse group and know how to treat other children. However, in a room with 18 children and two adults, which is within the legal ratio for the age group, having three children with special needs seemed to stretch the teachers very thin. I was pleased with my child's teachers, but you could tell that they just did not have the support needed. There need to be additional staff for children who require a higher level of care; or ratios need to be lowered. I did also have concerns about sanitation. Pink eye did run rampant here when my child was enrolled. My child contracted it twice. I understand that it is common in daycares, and knowing how little support staff had, I am sure that ensuring all children properly washed hands with soap was not possible. I did also notice the room over legal ratio on a few occasions. I get that this happens, but once again, they need a couple extra staff members who can float from room to room to keep within ratios AND support children who have higher needs.

‼I do not recommend this daycare. The staff are extremely unprofessional and I witnessed behavior…read morethat I would describe as mentally and emotionally harmful to children. Instead of providing a safe, nurturing environment, staff spoke to children in ways that were degrading and dismissive. And I did not feel that my child's needs were being prioritized.‼ ‼The teachers don't take accountability either and the director Tanya is so unprofessional how she talks down to the parents and is always the kids fault never the teachers.‼ ‼The classrooms are consistently unclean and poorly maintained. Floors, toys, and learning materials are often dirty, which raises serious concerns about hygiene and the children's well-being‼ ‼As a parent, trust and professionalism are everything when it comes to childcare, and unfortunately this daycare did not meet those standards.‼ ‼ I strongly suggest looking elsewhere for a more reliable and respectful environment for your child.‼

We've had our son at Kindercare Estrella since he was 2 months old (9 months now) and we've had…read morenothing but a great experience. His teachers are wonderful and really work to develop him each day. We are positive that they have a huge part in him hitting all his milestones. He loves it there as well. He loves playing with his little friends and we couldn't be happier with Kindercare and the value they bring to our lives every day!

Updated Review for Estrella KinderCare…read more My son has been at Estrella KinderCare since he was 3 months old. For a long time, I truly felt confident in this center. While our early experience was positive, everything changed once he entered the toddler room. My son came home more than once with unexplained injuries. I picked him up once and discovered his mouth was bloody. I asked what happened, his teacher said, "I have no idea what happened." That answer was not only dismissive--it was alarming. He also had two separate incident reports for falling off classroom furniture--once from a table and another time from a chair. My question is this: if a teacher is truly supervising toddlers, how on earth is a child able to climb onto a table, stand long enough to fall, and get hurt--all without anyone noticing or stopping it? Toddlers are quick, yes, but that's exactly why supervision matters. Not long after, I personally witnessed a toddler teacher at Estrella KinderCare physically pushed a child down, causing him to fall and cry. The moment I saw that, I could not help but wonder if this was how my own son's injuries had occurred. It's one thing to get an "accident report." It's another to see with your own eyes how a teacher treats the children in their care. I immediately reported the incident to the director, Josie. She seemed concerned and assured me the teacher had been placed on leave pending an investigation. I wanted to believe her. But the very next day, when I arrived to pick up my son, that same teacher was in the toddler classroom--chatting and laughing with other staff. When I asked why she was there, I was told she was just picking up her own child. But here's the issue: if a teacher is supposedly on leave for pushing a toddler, why is she being allowed back into the classroom, interacting with the same kids? To me, that looked less like accountability and more like damage control. I have walked into the toddler room and seen teachers with their backs turned to the children while using their cell phones/the classroom iPads. As an educator myself, I cannot overstate how unacceptable that is. I am responsible for a classroom of children every day. I know what proper supervision looks like, and I know what negligence looks like. What I saw at KinderCare was negligence. At that point, my trust is gone. I unenrolled my son immediately. If you have a child in the toddler room at Estrella KinderCare, please be mindful of what's happening. Aggressive behavior toward children should never be tolerated, and yet here, it was brushed aside. What's worse is that the staff culture seems more interested in protecting each other than protecting the children. After pulling my son out, I decided to dig deeper. I looked up reports from the Arizona Department of Health Services regarding Estrella KinderCare. What I found shocked me--but it also, sadly, didn't surprise me. This center had already been cited for poor supervision of children by teachers and for excessive incident reports. These are the exact issues my son continued to experience almost a full year after those citations were issued. In other words, nothing had changed. The problems were documented, known, and ongoing. I'll be attaching screenshots of these reports in my review so other parents can see them as well. I gave Estrella KinderCare the benefit of the doubt too many times, and my son paid the price. Please, if you are considering sending your child here: don't. It's not worth the risk. There are caring teachers in this world, but the culture of this particular center feels broken and unsafe. For transparency, I'm leaving my original review below to show just how quickly things changed: My son has been going to Estrella KinderCare since he was 3 months old. He's now almost 2 years old and thriving! I can feel how loved he is by all the staff as soon as we step into the building. Any time I have a concern or issue, it is handled quickly. I can genuinely say that my child enjoys being dropped off every morning! Thank you to all the KinderCare teachers!

My daughter has been going here for a little under 4 years. She starts school soon so it's time for…read moreher to move on. I honestly can't express how happy I am with her time here. She has grown into a beautiful, outgoing, loving child and it's in part do to her experience here. The staff, the teachers, the environment have always been kind, always looked out for her, and always showed her love. Amazing school. There has been changes but the values of the school have remained the same. They truly care about the kids!

We have had a wonderful experience at this daycare. The staff is caring, professional, and truly…read morededicated to the children. A special thank you to Ms. Beltran, who goes above and beyond every day to create a safe, fun, and nurturing environment. We highly recommend this daycare to any family looking for quality childcare!

3/12/18 will be our one year mark with Surprise Kindercare, and in all fairness I wouldn't have…read moreeven known it until I was sitting around looking at pictures. I found not one, but over 100 pictures mixed in together that the teachers had taken over my son's first year. We have such a comfort with the staff and their sincerity that it's easy for the time to fly. I believe we'll always have a sense or smidge of guilt when our children aren't with us as much as we'd like. Knowing that my son is with a great group of people makes me feel so much better. Thank you, The Durmaj Family

Unfortunately they don't cater to kids with developmental issues and my daughter is not potty…read moretrained so that was also an issue

Our daughter has been going there for almost a year and we really like it, the staff and teachers…read moreare nice they do fun activities and she's learning lots.

My daughter has excelled at this school. The teachers are all so kind! The director, wow, she is an…read moreincredible woman and knows how to lead these children (and parents) to successs.

Absolutely love this daycare! Adriana is such a great lady and handles the kids with so much ease…read moreand care. The house has a wonderful indoor play area and a beautiful backyard packed with tons of toys and activities. Plus, she provides delicious homemade lunches for the kids. Highly recommend!

Both my 1 year old and 3 year old attended childcare at cactus kids. All of the teachers and staff…read morewere so sweet and helpful. My children enjoyed their time at school and were excited to o back every day. It is a very modest place but with a huge heart.

if there was a low star I would use it. this place is…read morecrawling with bed-bugs. we complained several times as well we heard other parents complain to. each time they say something different, like we have no problems here, we sprayed last month, or the best one is well you must have brought them in. Our son only goes to daycare and home, he does not sleep any where else ever! The only room in our whole house that has this problem is his bedroom. The infestation start right after we started going there. He would come home with several bite mark all over his little body. Avoid this place they don't care about your kids or anyone else's kid's. All they care about is the money they are over charging you.