Best place overall. You don't feel like you're dealing with tekermaketers/ salesmen, like most…read moreveterinary clinics in the area. The well being if pet and owner are a priority here. So very restful!

I brought my cat in because he wasn't eating. They won't make an appointment so you can only drop…read moreoff your pet. I meet with Vet Tech Adam and say he vomited up clear liquid. They call back and tell me my cat needs to be hospitalized because his liver enzymes are high. They're putting him on a IV and will take an X-RAY to see if any obstructions or issues. The next morning I call at 1030 to see how my cat is doing. They say he won't eat so I ask if I can see him. They say yes just come before 2:00. Savanna is the receptionist who takes me to a room and says they'll bring me my cat. I sit there for 20 minutes listening to the vet techs laughing and enjoying each other. I open the door to see if someone will help me. A different Tech asks can I help you? yes I'm here to see my cat and brought some wet food from home. They bring me my cat and leave. I hold my cat who is purring like crazy and try to feed him. The Vet comes in and introduces himself. We discuss the X-RAY and that he'll need an ultrasound which they don't have. They leave an estimate for $1500 on the counter. I look at the charges which include $15.00 for wet cat food. It's the 2nd day and he isn't eating so why are you charging us? The Vet tells me he wants the cat to stay another day because liver enzymes are high. It's a catch 22 because when a cat stops eating their liver enzymes climb so if he's stressed at the vet clinic he's not going to eat. The Vet tells me you can pick him up at 4:00 on Friday. He calls me at 1:30 and I miss the call. I call back immediately and the voicemail says the office is closed for lunch from 1 to 2. Now the Vet just called less than a minute before from that number! At 2 Chloe calls and tells me my cat is still sick and needs to stay. I tell her I'm coming to get him since the hospital stay cant find the cause. She tells me that I'm speaking to her in a raised voice and that she doesn't need to listen to it. I tell her how frustrating it is to be a client with a sick animal being charged $500a day for care that isn't helping, I go to pick up my cat and ask for my bill. The receptionist says " I'll print out a copy for you." I sit down and wait 5 minutes go back for the bill. She says" l'm in the middle of something and I don't have it" so why didn't she say that first instead of I'll print one out for you. The whole time you're waiting it's uncomfortable. The staff act like you're bothering them. No Customer Service at all unless you're a VIP customer and spend lots of money there. The biggest problem is the total lack of communication between the client and staff. There is no continuity of care so no specific vet tech is assigned to your pet. My cat was in their hospital for 3 days and I got one phone call from the Vet. When you call there for status no one can give you a straight answer. They're constantly saying "We had an emergency so we were really busy" it's an excuse for unprofessional behavior. I met with the Veterinarian and told him how I felt about his lack of communication. He apologized and later wrote in my pets history that "The O was angry about miscommunication and that he tried to call twice a day". Calling BS on that needless to say I'll never go there again!

We love Dr Kopp and everyone at blue cross!…read more They are very helpful and always check in afterward when it comes to care for our two best friends

Dr. Kopp is awesome! Safe space, easy going, and made us both feel comfortable! Dr. Kopp listened…read moreintently, shared his knowledge on tarter build up, and encouraged a little weight loss for Sonny.

I found this place while going through Richland. Needed to take my cat in for a checkup. They got…read moreme in fairly quickly and did a great job looking over my kitty. Kirby's getting old(14) but still kicking.

Not only do I recommend this vet, but I also want to cherish everything that she does for my family…read moreand pet siblings. This is probably the first vet I have met that actually cares about the animals! I highly recommend this vet and will take all my future animals!

They got me in the same day I called. The Groomery had a three week wait. The salon was kind of…read morecute and the two girls there were really nice and loving to my dog Charlie. I told them he was too hot with all his fur but was very concerned about what he would look like if he were completely shaved. I was assured that I didn't have to worry, that they would make him look cute. When I picked him up I was in shock. He looked horrible. Entirely shaved down to nothing except most of his head. Having given not much for direction, I won't even hold that against them as the idea of cute is subjective. The concept of a good job is not however. The lines were so choppy as if no effort to blend was taken at all. They shaved half way up his face and then just stopped. Picture submitted. The line on the back of his head isn't even kind of straight or blended. Though I appreciate the ability to get us in right away, I now know why they weren't busy. Thank you for being friendly and warm but I regret to say that we won't be back. Two stars are merely for the convenience of the appt and the friendliness of the staff, and not a one for the job that was done on my dog.

We love this amazing business. We have two large and hairy dogs and they get the best treatment…read morehere and are groomed to perfection. Highly recommend!

Dr. Oliver has been my Vet for 30+ years. He is the Best vet around. So caring, compassionate,…read moreknowledgeable, and experienced. I highly recommend him.

A great vet who has been in business for years and still does the right thing. The vets and staff…read morehe employs are top notch people and I feel confident they will take care of my precious Shadow when I bring her in. He was also Kodak's vet and she lived to be 17 when she had a stroke. The staff was very compassionate when I had to put her down. That was 4 years ago and my heart still aches....

i highly recommend pup town. the groomers are patient and loving toward your pets. i was a…read morecustomer for 7 years and my 2 poodle mix dogs always looked greatafter the groom. for me a good groom is important but more important is how my pet is treated and at pup town they are the best. they even found my 2 yr old a wonderful new home when ihad to move and couldn't take gizmo with me. tammy o

I'm a very protective mommy for my little 7lb Marky named Baxter. I rescued him from a terrible…read morehome so I am very hesitant. I've had a heck of a time finding someone I trust to groom him. I'm new to the area and found Shawna at PupTown and am incredibly happy. This is my second visit here and will be coming back and back again. Baxter loves Shawna and so do I! Thank you Shawna for making us feel welcome and safe.

I have never met anyone so intuitive with my dog! She's a weird one. Lola is an 8 yr old GSD I…read moreadopted her a while back and she's settled in nicely but really really hate baths! She knows what's coming when the van pulls up and she goes crazy trying to get away. She calmed her right down and got her in the van. In an hour I had nice clean pup!

Tried to make an appointment but they want to ask all their questions via email instead of calling…read moreme liked I asked. Could have been a two minute call turns into hours of emails back and forth. I suggest if someone asks for a phone call, get brave and call them back.

Stacie is amazing!! Moved here from CA and was worried about grooming for both of our dogs, but…read moremost importantly our Poodle. She has been above and beyond amazing and knowledgeable. Probably the best ever!! We could not be more happy and satisfied. We highly recommended her, you will not be disappointed. Thank you Stacie for being such an amazing loving, kind, knowledgeable and talented groomer. Our dogs are obsessed with you and so are we!!

Stacy was so amazing with our dogs!! They love her and she is so kind!! Very knowledgeable and…read morehelpful!!