I went into to this location on today to purchase the 10/40$ underwear and a bra. As I'm a…read moreVictoria's Secret credit card holder so I shop the retailer frequently all while using my credit card to earn rewards and take advantage of the offers. I was met today with horrible customer service from both managers of the location. The store associate from the onset of my interaction was pleasant however, I voiced my concern due to utilizing a credit card reward, a gift card, and my credit card which would have made my final purchase amount less than what was being provided or left over for me to pay using another form of payment. Instead of the manager apologizing that the total was incorrect and some of the above mentioned discounts weren't applied they both continued to imply as though I was incorrect and not apologize about the error that the register was computing. I asked for the manager's name because I advised that I was contacting customer service regarding the horrible customer experience she advised oh just tell them that it was the manager on duty and that she doesn't provide her name to anyone. As I didn't ask her to provide her full name but just a first name she still refused. I then turn to the original associate and ask for her name and advised that I would like to provide kudos to her because she was helpful but, she too refused to provide her name (why would she not if I was speaking positively) The manager's on duty provided poor leadership today in the presence of customers and their team by not providing names and poor service. I will NEVER shop this location again! As my dollars matter especially in this economy! The managers should know that employment and dollars in this economy matter! The way that you treat customers matters. A simple apology goes a long way. I wasn't argumentative, upset, or irate. What I wanted was to pay the correct amount, take my merchandise, and go. Shame of Victoria's Secret for even employing staff who take on the attitude that an apology to a customer is a problem when an error occurs. I will leave this review on every review outlet that I can to advise everyone to know not to shop this location. Go to the Orange Park location. No foot traffic means no hours and less in your paycheck since you this staff is unable to treat customers with respect and dignity.

We had a wonderf time at the Jacksonville location. Our sales associate Jaleen was such a…read moresweetheart and very helpful!!

Came in for the 8/$25 underwear deal and was shocked to not see an employee but the bin for my size…read morewas almost empty. I've gone to these sales for years and have never seen that . Went to Pink up the street.

I am happy to have a Victoria Secret close by, since this isn't possible everywhere. But for store…read morelocations, this definitely isn't one of my favorites...just the closest one. The customer service lacks...and that is being kind. Lucky for me, if or when I must step foot in the store I know what I'm after and just go get it if they have it...if not, I leave. I have been shopping at Victoria Secret since before most of the employees were born in there and before the internet became a thing for shopping. I think they should consider the fact that some folks are not new to the brand and they know what they are talking about. Things do change, things no longer exist, etc. and being familiar with older styles to help put a customer into a newer, similar fit or style(s) helps. I get not knowing a style from a decade or more ago, but I don't get not knowing a style/item that was around just a few years ago...or just a year or less. The "we've never sold anything like that" is a horrible answer since we know better, the "I don't know" answer is even worse...but the disappearing act since an employee just doesn't want to help is awful. The only advice I can give to anyone reading this if you are like me and have been shopping with VS a long time...call! Call the toll free number and you'll be surprised at the assistance you will receive. They are very helpful, unlike the stores like this one and are 5-stars hands down. Then, if need be you can order it or you can brave the store to see if they have it. Again, I'm just happy there is a location here...it's just sad that this location lacks. I still like VS of course, I've just had many other better experiences at other stores across the US. If you like VS too or are new to VS, please don't let whatever experience you may encounter at this store turn you off on the brand...just shop online or another store. TMI Side Note (and I hope someone at VS HQ reads this): I really miss VS clothes and I'm sad they discontinued selling clothes. Best jeans and tops ever! Loved the dresses too! They were my go-to place when I needed an outfit...ho hum...I wish they'd bring the clothes back!

This is one of my favorite Lane Bryant locations. The employees are always welcoming and friendly…read more The store has a larger inventory than many other locations so I am always able to find something. The store is kept very clean and organized, so it's not hard to find what you are looking for. If you need to order online and pick up in store, there is never a long wait and someone is always available to help right away.

My favorite Lane Bryant store I have ever been to! They have the largest selection of clothing and…read moreaccessories of any of the stores I have been to. If I am looking for something and they do not have it, I know I will probably not find it at another store and should probably just get it on their website. However, the reason for the 5 stars is not just for their inventory. The sales associates are amazing! They are always willing to help me, work out an outfit in my mind, see if something is available online, and offer to order it for me. They are so friendly and sweet and make you feel welcome walking into the store. They make shopping a pleasure which as a plus-sized person, it is almost never a pleasure. It is a totally judgment-free zone where I can just be me and they are so sweet and wonderful. The prices can be high but if you sign up for their emails or texts, you will get notified of their sales which can make the items much more affordable. I will be back, over and over, and later this week because I have orders scheduled to be delivered!

I have had some less than pleasant experiences Soma in general, and with this particular location…read more This location: -Two out of the last three times I have been here, customer service has been less than great. This last time I went in, I walked in, saw 2 women standing and talking. They continued to chit chat the entire time I was there. Not once during my time there searching for bras, and trying on numerous bras, was I greeted, or offered help. I wasn't certain those two women were employees, but they confirmed they were when they rang me up. The time before that, I went in and asked for a bra fitting. The employee asked what size I was at my last fitting. Her immediate reply was "yea, you look like a x size." I asked her again if I could get a bra fitting, where she continued to say "well, if you really want me to measure you, I will". I was indeed NOT that size, as I knew I had recently lost 30 pounds and was no longer my previous size. In General: The quality and value of these bras have gone down the drain. Recently I had 2 bras completely fall apart. The first bra it was within a year. The second one was within 3 months. I went to exchange it and was told I was outside their window for exchanges or returns.

I love everything in this store and never walk out without spending at least $100 and just spent…read moreover $20" last weekend with a friend who did the same! Underwear , pjs and a bra!I have to say they never had such a turnover in staff as I've noticed the last few times I've been there. I hope it was just a fluke because I tell everyone about you. I was also disappointed I didn't get any coupon for an over $200 ticket I've always had a $25 off if you spend $150. But I buy for the quality. Love my embliss tank bralette and boy short no lines and the pjs are the best option of shorts or capris tanks or button up! Dresses weren't as cute as usual.

I randomly came in to check out this "new to me" store! I was pleasantly greeted by the owner, who…read moreis so knowledgeable and very sweet! She guided me through my journey of kimonos until I found one that was silky smooth! I will personally be using mine as a robe. This would make great gifts for friends, girlfriends and mom!

More than a store, this shop is an amazing sensory experience! It smells so good, is so bright,…read moreand the clothing and jewelry is so rich with color, texture, and embroidery. The glass bowls and candleholders shine. It's like a fairyland; just a small retail space, yet one could get lost in their for hours looking at everything. It's so gorgeous! I collect hairsticks and was really impressed with the pair I bought. They're just the right weight to stay in place without feeling heavy, made of metal, and are engraved and stamped, with beautiful jeweled heads. The new pride of my collection! This store is perfect for anyone with unique and luxurious tastes. You'll have to be prepared to accept compliments everywhere you go when wearing your purchases!

Always do a great job!!! Thank you Ashley for your help and making my day!! I went there down and…read moreout and left super happy!

Horrible experience. Customer service HORRIBLE. Both the manager Joshua and Karen are the worse…read moremanagers. I went in her to purchase items and again the register had a glitch. The cashier Monique the worse attitude telling me to call my bank because the purchase wasn't going through. Like how dare her! As if I will be shopping without the Funds. This past July I made another Purchase and the system had a glitch. Can you believe I was charged 75.00 but never received my merchandise? I kept going back into the store to show the transaction was processed and posted and I still didn't get my items the manager Joshua uttered something in Spanish as I go I didn't understand. Super unprofessional as well as the manager Karen another rude lady. She promised to keep my items that were ALREADY PAID FOR IN HER OFFICE AND THEY STILL HAD THE AUDACITY TO PUT ALL THE ITEMS THAT DID NOT BELLNG TO THEM BACK ON THE FLOOR FOR SALE. Those managers do not care. I was treated like trash. All they had to do was reboot the stupid register but of course why would Karen know how to use the register as a store manager?

great selection of bath and bed linens in jax. service is outstanding. if not in stock they will…read morehave it delivered there. we are repeat customers since they were located near Biscottis. products are of excellent quality and long lasting, possibly too long if you buy giza cotton ones

My new favorite store in Avondale! You'll find a beautiful collection of cozy surroundings,…read moresophisticated hostess gifts and high quality nightwear. If you're looking for the latter this is really the best place in town. They can also special order things from high end companies like Natori. Prices are expensive but if you're browsing the shoppes at Avondale you already know that. There is a good selection of sale pieces available too. The salesperson (not sure if it was the owner or not) was very attentive and kind, and even the other patrons in the store were nice. I purchased some sleepwear and they included some gentle laundry detergent and gave me good advice on how to keep everything in great condition. Overall I was very impressed with the curated selection here and will definitely be returning!

Called numerous times to see if an item is in stock before driving to establishment and never could…read moreget anyone there to answer the phone at 11 in the morning! Why add a phone number on website if employees aren't gonna answer! Very unprofessional!

This place was great! Wide selection and was able to find exactly what I was looking for. The staff…read morewas super nice and they take cards. I was definitely surprised and they have large tanks for a fraction of the price of what you'd expect. Great spot for those who are from out of state and need medicine. Thanks again.