I'm giving 4 stars instead of 2 or 3 because I imagine the parking lot side of the hotel is great…read more But in my 3 times here traveling for work, I've never experienced that - including this last time when I asked for a quiet room because I had a big day the next day. Big rigs fly by on the road just outside all day and night - often engine breaking to add to the noise. I was in a corner 3rd floor room this last time, and despite white noise at full volume on one phone and earbuds in with soft music coming from the other, it was still loud to the point I called the front desk about 1: 00 asking for another room - but none were available. I'm not a light sleeper and colleagues have also said they slept poorly. Otherwise, the hotel is clean and comfortable - 5 stars. The breakfast is good (with higher protein options) and the location is convenient as well - easy to get in and out of. Can't decide if I'll go back. Perhaps I'll call first to see if I can be guaranteed an even-numbered room...

The Scarlet Vetter says....we were closed out of the Batavia Downs Hotel so we looked for an…read morealternate nearby. This was very close and had four stars and the reviews were good. The good stuff: the parking lot was spacious, they offer a free breakfast and wifi and they have a decent gym and pool for those looking for those amenities. Now for the issues. The Elevator was out of order. The gentleman in line ahead of us asked about the location of the gym. He then was asked if he wanted a first floor room due to the inoperable elevator and he said yes. Hmmm. Then when my husband and I (in our 60s and me with an injured right knee) were being checked in, she told us we were on the 3rd floor and that she hoped we did not have alot of luggage. Not good. We inquired about the availability of a first floor room and were told that they were sold out. Serious demerit for giving the first floor room to the workout oriented buck ahead of us in line. The hotel is well appointed and the room was seemingly clean but smelled like cigarette smoke. The temperature was difficult to control. My oura ring said my overnight body temp was +.08 which is very unusual for me. The bed was hard. It was quiet overnight and that was a plus. The bathroom was clean and well stocked with lots of towels. However when the fan was turned on in the bathroom, it sounded like a jet engine was in there with you. A helpful feature for them is a text in the morning asking what your intended check out time was so they could plan. That is efficient. The lobby was spacious with late night snack and food offerings with a microwave available. In short, I would likely only come here again failing other known quantities in overnight accommodations in Batavia.

fast friendly check in clean and cozy rooms…read morediamond elite perks quiet .very quiet new wall air/ heat

It's like they aren't even trying. They just figure it's by the highway and you'll be too tired to…read moreleave from driving.

We have stayed a the hotel several times in the past. Sadly this stay did not live up to previous…read morestandards. I always appreciated the flooring in the rooms (no nasty carpeting) but it's now warped. I fet like i was walking on bubble wrap. The furniture is not wearing well (rip in the chair) and there was an empty water bottle left on the floor obviously left by someone & not removed by housekeeping. Overall a disappointment. On the positive side, I think their breakfast was actually better. There was a good selection of hot choices along with the normal cold items. The room was clean & food items were quickly replaced. 2025-18

The rooms used to be above average but since under new management the rooms have declined severely…read more The floors, every board was bowed, it was like walking on a trampoline. There was an empty water bottle on the floor when we arrived and the furnature and top quilt had discusting stains. The place was not at full capacity but they put, real loud talking people with a child screaming almost all night, in the very next room. Absolute no reason to put them there. There should have been at least one room between guests. I promise will never stay there again.

We had to stop after driving for hours and took the first place we came across , but gotta say…read morehaving a hot tub makes it that much sweeter !! This hotel was very clean and also offer a mini breakfast in the morning , making your own waffles machine was so amazingly good !! Thanks for making driving half way across the state easy !!

We stopped at BW on our way from RI to Cleveland to visit family with our 16 month old…read more Pros: Room itself was Clean, easy check-in, and lots of parking. CONS: A Stranger walked into our locked room at 1230 at night because staff checked us into the wrong room. He was able to unlock our locked room! We could not get back into our room in the morning because of confusion with keys. They checked two people into the same room! Imagine being woken up at 1230 in the morning with your 16 month old after bring on the road for 8 hours because a random man walked into your locked hotel room. Needless to say, this mom could not easily fall back asleep. When I asked to speak to the manager in the morning, they said the manager would call us back. Instead, staff called and only offered 10% off. The manager should have called back himself. Staff should not have dealt with this. The manager should have called us back himself. We stop in Batavia every time we make this drive. We wanted to find our hotel. This was not it.

I'm only giving a 3 stars due to the management handling the situation as they did…read more I'm currently visiting from out of state. I booked the room over the phone and requested that card not to be charged seeing I wouldn't have it upon my stay. While checking in they first said the card on file was charged. My heart dropped because it wasn't MY card, it was my SO card. In the middle of calling him the clerk said she was mistaken and in fact I still had to pay. No big deal- I expected to. I found a killer deal online. $99 for 4 pass to the water park and an overnight stay (2beds). Price was great! Settled in our room and went to make easy Mac for the kids. Noticed the microwave and coffee maker weren't plugged in. Seemed on but I searched and searched for an outlet. Found one, the cord didn't reach. I ended up unplugging the TV to plug in the microwave. Annoying seeing I had to man handled it over across the room to make a small meal. Moved it back to the little ones could watch tv. Guess what, no guide, no idea what channels were what seeing were from an entirely different state. Throughout the night we noticed that we only had 3 working outlets in the WHOLE room. To plug two phones in to charge and one tablet we had to unplug the two lights, and the alarm clock. The next day, my little ones asked for the dip n dots we purchased the night before ($5 eAch btw ). The fridge never stayed warm! Our food/drinks were room temperature and our ice cream had melted. We went to the water park to buy one more and to snag one last dip in. Went to look for flip flops that were shoved under the bed and we found that they were absolutely disgusting! Never vacuumed, dirty female panties, hair brush, wrappers, dust bunnies the size of a small bag of cotton candy (I wish I was exaggerating). I had enough when went down stairs. They were quick to fix our problems and even refunded me the money on my ice cream. One of the managers told me that my card had been declined the night before and they needed to run it again. I was confused. Y this because I had the charge actually go thru according to my bank statements that I pulled up. They said since it declined my barge would "fall off". So they charged me once more but at a discounted price due to what went down. So now I had two transactions totaling $200 plus dollars. They offered to call my bank (this is where the 3 stars come in bc I wouldn't of given any at this point). I have a work card, not a typical bank card. We get on 3 way and my bank said it would take up to 30 days to see my refunds. The hotel staffed cut in and stepped up and handled the situation. Demanded another way they can help get my refund. They ended up faxing info that was needed as well as extending my check out time due to spending so much time over this; I had two kids to still feed breakfast and bathe. The hotel states I should see my refund within a few hours. I noticed my refund after several but hey, better than 30 days. All in all, I'd stay again but I now know what to look for. I definitely got what I paid for but their customer service went above and beyond.

Worst hotel I've ever stayed in, and I've stayed in some sh@@holes. , no elevators, smell of…read moremold, weed, and desperation. There's no way this place could passed any sort of health dept inspection. The pictures are not accurate,. My words are not accurately describing how bad this place is. Stains on the furniture, and ceiling. My body is ichy thinking about lying on that bed. Id rather stay in a wet cardboard box on the side of the highway than stay here again. Negative six billion stars!

Stayed here with my son on our way to Cooperstown. On par with most Holiday Inn's we've stayed at…read more The rooms were clean and they had a nice indoor pool and exercise room. The morning breakfast was standard for this chain, but evidently their convection oven was broken (that is what the lady working the breakfast area said) and they were having to cook everything by hand, so at times food took a bit to get out. I did have to call for towels since there was none in our room upon arrival. The hostess said they were swamped trying to get all the rooms ready because there was a big concert the day before and the hotel sold out. I wanted to do laundry (since we're half way through our 8 day trip), but I noticed the laundry room was out of order. I asked a lady from room service if there was another self laundry room on a different floor and she said, "No, but give me your laundry and I'll do it for you in our big laundry room." I thought that was extremely nice of her and sure enough it was done later that night when we returned from a ball game. High marks for them for taking care of that for us. Hostesses were nice and despite some issues, this was a good stay for us on our way to Cooperstown.

Walked in at last minute (11 pm) for a hotel room. They had three rooms left because the pga tour…read morewas in Rochester. The desk clerk told me it would be $299. I was pretty shocked at the price but the clerk said she heard other hotels were charging $1000/ night. I really needed a room so I took it. King suite. One washcloth (there were two of us)!!NO trash can. No Kleenex in the Kleenex box. I don't believe the sheets were clean- found a hair when pulled back. Soap dispenser in shower was not affixed to wall- Just sitting in tub side. Heater made ticking sounds (similar to when you are waiting for a flame to light on a gas stove) every five minutes or so... lasting about a minute. The clerk had told us they had recent renovations. We noticed lots of paint spots all over the bathroom floor. Pool closed due to maintenance. At breakfast- two sets of tongs broke apart when we tried to use them. They only had 5" plates to eat on (kitchen monitor told us "that's all they gave me"). When I used the pancake machine she came out of kitchen and said "oh, is that working?" I said yes. Unfortunately I said it too soon. It spit out one pancake and then stopped working (it was supposed to give two). She was buzzing around and said she needed to clean it up because "corporate is coming today." I'm not one to bitch and get a discount. We were just amused by all of it. For $300 we expected better, but it is what it is. The desk clerk was very nice. We just told her about the room and said they may wish to address those items before someone else comes in. We did notice that she did not apologize or seem surprised by our less than perfect stay. There are many hotels around there. I am an IHG rewards remember so I try to find Holliday inns for my stays. Rewards member or not, I would not stay here again. I would choose one of the others in this location. They share a parking lot with a Hampton inn. Next time, we will try there.

Bed bugs, bed bugs, bed bugs...... do not stay and get out. After 1 hour of staying there we had…read morebeen eaten alive. We spent 3 hours washing our clothes before leaving, the staff was totally aware but did not care with comments like "how do you know you didnt bring the bed bugs" for use of better words do not stay here and we have contacted county health department. Absolutely unacceptable scumbags

After a rough start to our trip at another hotel, we booked this room on hotels *dot*com at the…read morelast minute, and man, were we happy we did! The lobby was pristine, and this level of cleanliness was maintained throughout the property. Melody and Belinda were so warm and friendly. Truly exceptional customer service! We checked into our room without incident, and I have to say, hear beds are the most comfortable I've found in a hotel room in a long time! Perfect for pre-concert napping! The blackout curtains truly made the place into a cave (in a good way), which I appreciate, because a lot of hotels don't seem to know how to measure a window. Breakfast was fantastic!!! (And free!) Make-your-own Belgian waffle station, eggs, sausage, as well as an assortment of bread, cereal, juice, etc. The front desk staff (I'm sorry, I don't know which it was) from the night before even checked on us during breakfast to make sure we had a good night. How sweet! We're so happy to have found this gem!!

Very nice accommodations for titanium elite status. When we arrived we were given a gift bag with…read moretwo waters, a cookie and a bad of gold fish. We stayed in room 324. The hotel was very modern, clean, well lit. The elevator ride was smooth and clean. We were fairly close to the elevator but did not hear it much. Our room was a king bed that had an entire separate area for office space and living room area. Two television sets and lots of space. Everything we needed was supplied and it was a perfect stop on our travels.

Everything we expect in a Marriott property - clean, quiet, comfortable, and efficient…read more We needed a last-minute room while driving through the region, despite the driving snow, the walkway was clear and the entrance was warm and dry. Should we be in the area again we would certainly return.

Horrible service: 1st accidentally booked smoking and while it appeared they had plenty of rooms…read moreavailable, they refused to accommodate non- smoking as my wife is having an asthma attack in the lobby, we were told "you booked smoking, you get smoking" 2nd the first room they gave us already had an occupant, we had to go back and request another room and it seemed they did not believe us when we told them there were dirty dishes in the sink and bags on the bed and they still refused to give non-smoking at this point. 3rd, rooms and hotel overall is very run down. I assume these are new owners and they are in over their heads. I would not recommend this place to anyone. We should have walked away, but were extremely tired after driving 13 hrs. No breakfast as noted on website, no one was around for checkout, rang bell and called desk, finally 10 minutes later someone showed up.

It gets one star because it won't let you give none. DO NOT STAY HERE. When I first saw the hotel…read moreas I drove up I thought it was abandoned. The entire hotel was extremely run down. The yard area was overgrown and filled with trash. Exits were propped open with trash cans. My room was on the first floor. The curtains wouldn't close as the hooks that go on the curtain rod were missing. People were sitting on the ground outside my window smoking and drinking. This place was so bad I left 15 minutes after checking in. I've never felt as unsafe in a hotel as I did there.

5 mins after being there cops show up. No idea what for. We ask and the cop says I can't say but I…read morewouldn't stay here. Wish we knew that 5 mins sooner so I didn't pay. To make matters a whole lot worse they have bed bugs. I point this out to the guy owner to which he promptly tells me to get out. I tell him I'm not leaving until you give me a refund. He finally agrees after MUCH professionalism and teenage like behavior (unreal). Him and his lady run the refund and turns out, they never refunded me. This is now a month later and I'm currently working with my credit card to get my money back. This place is just unreal. Literally walking distance we stayed at another hotel (wish I remembered name) and paid ~$15 more for an excellent nights stay.

This tiny hotel was the only one in the area with a room for us. However, in addition to being…read moreclean, it had a comfortable bed and a comfortable couch. Further, the room had a refrigerator with a freezer, so we could refreeze our cold packs overnight. We were taking our daughter's belongings to college so we had her electric kettle with us. The old-fashioned sink, while narrow, was deep enough to easily fill the kettle. That wasn't the case at the place we slept the next night. We stayed at three different places on our trip, and this location was the only one with a freezer and the only one with a couch. We'd stay there again in a heartbeat.