I love Sherwin Williams paint. It's very good quality, but it's hit or miss as far as customer…read moreservice. The last trip I made was with a really nice woman who was so kind to help change the paint I'd bought to match more exact to the color I already had on my walls. I had brought a sample and she even took the time to dry a piece to make sure it matched. Some of the other staff here just haven't been super friendly and don't even smile. The color choices are endless and they have really cool sticker samples of some of the more staple colors. Genius! Whether is paint or supplies they have you covered. Keep an eye out for sales because Sherwin is definitely not cheap. Service isn't always the best but regardless I love their paint quality. I am hoping to see some of the staff improve. Just a smile could go a long way!

The Sherwin Williams Store on Jones Bridge Rd. in Alpharetta, is the store we usually shop at. This…read moremorning, I called to order a gallon of paint. The Clerk asked for the credit card information. Later on I asked my painter to pick up the paint since I had a doctors appointment. He did. But they charged the painter, even asking for MY last name. I was surprised and just checked my AE to make sure I was not charged. WELL, THEY DID CHARGE ME AND THE PAINTER. After I talked to the manager she said for the painter to bring the receipt by and they will give him his money back. But I told them, that is not an option because the poor guy already did me a favor by picking up the paint. Now it seems that they cannot give me credit on my credit card without having the physical card. Well, they charged me manually because they did not have my card at hand either. And because my husband just had surgery I cannot go over there. So, now they want to mail me a check, which can take up to 5 days with USPS!!! and another 3 business days to clear. Go to a different store and avoid this one. Apparently, they are not qualified to handle orders the right way.

Went shopping for wallpaper for our nursery my husband and I are currently decorating and getting…read moretogether, and we had a wonderful experience here at Gregory's Paint & Flooring/Benjamin Moore. I was worried at first that they wouldn't have many options for wallpaper, but I was pleasantly surprised when we arrived and saw they have over 30 wallpaper books to look through. The staff was so helpful when we mentioned we were looking for something floral, and made sure we had bookmarks to use to help when deciding between books. They also helped pull a few books they thought could have what we were looking for. When it came down to ordering, the process was super simple and took less than 5 min to get the order in and pay. The wallpaper arrived to the store within a week, and I was notified by phone when it was ready for pick up. I will definitely come back for any future flooring, painting, or wallpaper needs!

The store in Cumming is NEVER open!!!!…read more Here again today at 10:22 (Tuesday) Not open. This is the third time. No notice, no one answering phone, nothing!

Now THIS is service. I've worked with this store several…read moretimes now. Being a builder, I deal with many vendors. Every time I call, they answer every question. Never in a rush. Small order, large order, doesn't matter. No more Home Depot or Ben Moore. This is my store. My last visit, I even brought a large piece of gutter in for them to paint-match, and of course they did. Amazing service. Not to mention, they respect Covid medical recommendations, which is a must for my company and me.

My go-to for paint and related supplies. Top notch products and customer service in the nicest…read morepaint store you'll ever enter. Among the projects they helped me with lately was painting my house. Several staff were very patient with me over several visits as I got samples for several paints over the course of weeks before I finally figured out what I wanted. The finished result was outstanding and the difference in the quality of paint between theirs and what you would get at the big box store is obvious. Even my ex-wife has to grudgingly admit that I've become a good painter since this place opened, and she is loath to complement me about anything.

Great selections. Guys were very helpful. Loaded my paints and I was on my way. I would use them…read moreagain.

Employees were helpful and quite knowledgeable Keep up the…read moregreat work And professionalism Thank you

We chose Gregory's when looking for tile because we had been so happy with them when choosing…read morepaint. We actually chose to order from them despite the slightly more expensive price tag for what we perceived to be a greater level of customer service. We went to the Cumming location because of it's proximity to us. We ordered the tile - first, nobody called to tell us it was in. Everyone pointed fingers at the other person. Secondly, they had neglected to tell us AT ANY POINT that this had to be picked up from their Johns Creek location. As we had to make 2 trips due to the amount of tile, we would have ordered from another store for this reason. (In traffic, the difference between the two locations added about 2 additional hours roundtip x 2 visits) In any other project, we have easily been able to return unopened or defective product. Not only would Gregory's not take back tile that was warped and discolored, they refused to take back 4 boxes of unopened tile. The invoice indicated that tinted paint is non-returnable but makes no mention of tile being refused.

Atrocious customer service. Spoke to someone at the store, advised them that we would be visiting…read morethe store to pick out several custom rugs. Showed up at the store after making a 30 minute trip and the location was closed for remodeling. Unacceptable level of customer service! The worst part - the owners came out without apology or even a drop of empathy over what occurred. Will not do business with this establishment.

I love Sherwin Williams as far as paint goes. I do think the quality of their paint is the best,…read morebut even with a discount that my painter gave me, it was still $70 some for two gallons of not even their top line paint. The man who assisted me was soooo patient. Picking paint is not an easy task at all. The color is never going to look exactly like the swatch, and I was hard core trying to find something with a subtle gold to it. That was near impossible. They really didn't have anything in that category, sadly. I should have maybe tried elsewhere, but I was already there, so I decided on a color after a much laborious process, and the employee there was so ever patient with me while I chose. You can for I think $15 get a small sample can and test your walls, but this was for our guest bedroom, and I didn't want to waste it on that. Thankfully the color did turn out nice, and really brightened the room and went decently well with the furniture we put in there. I'd say if you want quality paint, this is the place to come, but don't expect a bargain.

Always have had a great experience with this store. They did an excellent job of color matching.read more

Horrible person attending today , if she doesn't want to do her job , just fire her, a lot of…read morepeople behind me get their products , I been waiting for mine , she attempted like 4 times and couldn't match mine, and at the end got mine wrong color and small can when I ask for a gallon, just to receive a answer "I have no time for this "" is this the way to give a service , or racial profiling, what's the problem, hopefully she never been hire , I never back there , I prefer close my account that I opened for 18 years , this person have not service manners.

A very busy store helping pros and homeowners, but the staff is always willing to help as time…read morepermits. You may have to wait a bit for someone to free up, but it is worth it as everyone there is most helpful. They have an excellent selection of colors and paints, and can easily match color no matter where it is from.