Unfortunately, management is unwilling to speak to those who smoke tobacco, weed, crack, or vape in the theater. It is enclosed, with no ventilation, so frequent trips there could lead to serious health issues. I will never return. read more

My advice to Sunset's owner would be to remember that every single customer can contribute to both the success and failure of your business. When it becomes okay for you to loose a customer it means you are ungrateful and not good for the future of your business. Without customers you have nothing! I have been a customer here for 20 years. There are 3 customer service clerks, one of which is the owner. He works once in a while and when one of the other two guys is on vacation. He is the rudest and least helpful of all the men working there and he has an attitude that says 'screw u customer'. One day over the past month, I paid my money and went in and was sitting in a booth. About 20 mn later the light went on in the place and suddenly there were a bunch of guys + the owner bringing new benches and chairs into the theater room. I was in the booth with the door locked, but after 20 min of the non stop noise created by the moving and installation of 'new' chairs and benches, I walked out of the booth and said wtf is going on here. The owner immediately flipped at me and said he would just be a few more minutes. 25 min later I came out of the booth again and asked him for a refund. He got down right nasty with me. I said, if you were going to shut the theater down to do some work you should have told me when I paid you to enter and I would have not paid you, not gone in and come back another time. I reminded him that I am a customer there 20 years if not more. He didn't seem to care and pulled out of his pocket a damp 10.00 bill and gave it to me and told me NEXT TIME don't come here. FY u asshole. A few days later, I came there during the day when he wasn't there, paid, went in and not totally to my surprise, the benches and other chairs he had tried to install were all gone. It appears the benches he was trying to install there were to high and so they pulled them out. I stayed there about 20 min and then left. A week later I went back at night and the owner was on 'duty' and he had the balls to tell me he will let me in but he doesn't want me to be a problem. And if I am going to be a problem, then don't go in. I responded by telling him that I am going to file a report with the human right commission and claim discrimination against the place. I have an appointment to discuss the incident with the HRC in late September. As of today, I have not returned to Sunset Video and will not until perhaps such a time comes that I might, but at the moment they lose 10.00 per day x's an average of 4 days per week. They don't really care. read more