My heat went out overnight and the temperature in my apartment was approaching freezing. (So much…read morefor sleeping in.) After Yelp failed to point me in a promising direction, I did a quick search on the BBB website and called the only nearby business with BBB membership and an almost flawless service record-- AA Mechanical . I received an incredibly quick response from AA Mechanical. They quoted the price upfront ($160 for 1/2 hour to figure out what the problem was and to fix it if it was minor) and gave me an accurate estimate of when the technician would arrive. An hour and a half after my original phone call a friendly, efficient, professional, and knowledgeable technician rang my doorbell. He solved the problem right away and was even very patient when my landlord showed up with a ton redundant questions just as he was finishing up. The technician patiently explained the problem and demonstrated what he was talking about to ease my landlord's mind. He avoided the temptation to push what would have been an easy sale of a new, and possibly unnecessary, heating system and didn't charge extra for the additional time he spent explaining things to my landlord. Although this was my first experience with calling a heating technician, I was extremely pleased. I would definitely call AA again in the future if I have any problems.

Let me start by saying that Walter was very fast and arrived on time (a little early in fact) in…read morethe northern part of Chicago, which was appreciated. He finished the job and got it done, which is what needed to be done. That being said, I must say that I was extremely displeased in the attitude and the overall rip off job that was ultimately performed. Walter's attitude from the moment he stepped into my house was that of someone that is doing you a favor and not of a business transaction. It was a Saturday and he made it very clear that he was taking time out of his weekend to be here. If you're in the business of repairing a furnace, either work the weekend during your busy season or don't. I don't care, it's up to you, but you don't need to be a prick about it especially since it's your own business. I have to work weekends too and know its part of my job. He had the choice to be there, no one forced him. $125 diagnostic fee. Ok, I get it, you need to be paid for your visit. No worries. $600 for replacement part and labor, plus the original diagnostic fee, so total of $725. Total labor time of 1.3 hours (which included the diagnostic time). Total cost of replacement part $60 (brand new on Amazon). Let's do the math here. Even if he marks up the part to $100, he's charging me $417/hour for labor. Unless you have no other choice, I'd go elsewhere. I would have given 1 star but for the fact that he got the job done.

Our AC unit went out Tuesday night and we had a working unit Wednesday by noon. Quick, reliable,…read moreand diagnosed a cost effective fix to our unit rather than just tried to replace a working motor. I've had nothing but quality experiences with Assurance and highly recommend them.

Assurance was recommended to me by a great HVAC person in Lake Forest. My elderly sister in Buffalo…read moreGrove had AC issue evening of Sunday, July 26 and waiting for service was not an option. Called Assurance on Monday, July 27 morning. Explained the situation and they could not have been more helpful. They sent Gus out Monday afternoon who I met. He was amazing and got my sisters AC working again after replacing a few parts. Could not recommend any higher and will be using again.

Jim and Jeanine provide the best possible service. My AC stopped working on one of the hottest…read moredays of the year, AND on a Sunday. The very next morning their wonderful tech was here fixing it. My AC unit is 37 years old. Rather than telling me I needed a new unit, they repaired it quickly. No waiting. No sweltering. I've used them for years and they never disappoint.

This company does poor quality work, the owner is a rude, narcissistic, and condescending prick…read more He also admitted to committing FRAUD on my phone call with him My AC unit was installed by Metro 7ish yrs ago (before I bought the place), the compressor died this week, so I had a couple companies come look at it, including Metro. The service guy was nice and answered my questions and then he came back about an hour later with a quote. He said you're in luck the compressor is under warranty, but we need to charge you $2500-$2800 for installation. I asked what installation entailed and he told me about 3.5-4 hours of work and I said ok that seems like a lot and he says it's "for our expertise" The unit is supposed to last roughly 15 years per the service tech so it made it less than half, which is obviously frustrating for me I call the owner and say that labor rate seems high, he basically starts yelling at me right away and telling me I don't know anything, etc... I said, "look I'm just trying to have a discussion here. Your tech said the total cost is based on labor (which I assume is marked up to cover overhead), he says "you're an idiot you don't know what you're talking about, it's expensive to run a business etc.... If you don't like it go elsewhere, you don't know anything about quality work" Mind you this is after they installed an AC unit at my condo that failed at less than half the life they expected. I said, "look you guys have this under warranty so I don't want to go elsewhere, but I want to end up at a reasonable labor number" This is where he admits to fraud "it's not under warranty, I just know how to fudge the numbers to the manufacturer to make it look like it's under warranty, if you don't like the price then go elsewhere" He clearly is trying to jack up his price because he knows he has the leverage and I can't get it for less due to the warranty fraud, but whatever at that point I just say "fine can you guys do it at the quoted amount" and he goes off and tells me "no, you're not worthy of our services. We're not doing any business with fucking idiots like you" At this point I'm obviously pissed off and I'm sure I said some not nice things and he hangs up on me. I call back after cooling off because at this point I just want my AC to work. I say look things got heated, I haven't had AC for 4 days, can you guys please come and fix the unit at the quoted price and then he lies and says they don't have anyone available. Do not do business with this company. They deserve to go under. They do shoddy work, abuse leverage in negotiations with their customers, they're rude, arrogant, condescending, and commit fraud. And as I've already said, they aren't even good at what they do based purely off the results of said work that I experienced I ended up paying more to just put in a new AC with a different company because by the end of it, I had lost all confidence in their previous work and wanted to make sure that my AC would work for years to come If I was a supplier/OEM that deals with Metro I would have them investigated for fraud. I will be reaching out to the OEMs and reporting the fraud to their Executive Teams.

Made an emergency appointment for Sunday with Bronson over the phone cause my concern was the noise…read morecoming out of my furnace. Alex came in at the schedule time and quickly found the issue which was the fan blade and it needed to be ordered. First thing Monday I get a phone call that the part should be in Tuesday and the soonest they can be here is Wednesday between 12-4pm... Craig came in at 1:30p and fixed it and cleaned and inspected the Ac unit. Craig was very thorough with what he fixed and gave me some great information on what to do to maintain it. Overall the team at Shavitz's is amazing and I would definitely recommend them to anyone that needs their services. Thanks Guys!!!!!!!!!!!!

I'm leaving this review to share a concerning pattern I've witnessed with Shevetz Heating and…read moreCooling over two visits. On my first visit, I observed behavior from staff, David, that struck me as sexist toward women. On a second visit, my assistant was present to meet with them, and staff were dismissive and rude to her -- they largely refused to engage with her directly. Even more troubling, they reported to our building's front desk that they "thought something weird was going on," which felt like an inappropriate and baseless insinuation with no basis in reality. In my opinion, this reflects a broader pattern of unprofessional and sexist conduct that reflects poorly on how this company treats women, whether customers or staff. I'd caution anyone considering hiring them, especially if you're a woman who will be interacting with their team directly.

They replaced my water heater recently and the service was great. They repaired my furnace a couple…read moreyears ago and haven't had a problem since. Great company.

Drew Zartler has been serving my home for over 40 years! He…read moreand now his son David are the most trustworthy service professionals I have ever had in my home! I have referred him to other for years.

We are an 19-unit 105-year old co-op with a boiler in our basement. After years of repairing a…read more25-year old boiler, the latest inspection proved it was irreparable. We coordinated a later date for installation, and everything went according to their protocol: what each day would bring, what the noise level would be, what they would need from us, plus who would be installing the new/dismantling old; who would be doing pipework; who was in charge of electrics, plus timeframes for each, adding emergency shutoffs, cleaning up after each day. A really smooth transition to our new beautiful boiler, making a stressful situation an easy one. And they'll be back to cycle it early fall. We feel Williams Stoker is truly our partner, and appreciate the attention and care we receive. A shout out to: Juan, Adolfo, Roberto, John, and Marcus- and anyone I may have missed. Thank you from the board and the residents of Sunnyridge.

William Stoker has managed our building's boiler system for years, and they have always been…read moreincredibly reliable and great to work with. Today was no exception! Matthew, from WS, came to my home to repair a radiator valve and was fantastic. He arrived right on time, was incredibly friendly and knowledgeable, and clearly knew exactly what he was doing. It's always such a pleasure to have someone who provides great service and is genuinely excellent at their job. I would absolutely recommend Matthew and William Stoker!

Woke up to freezing temps and a heater not working. I knew it was the thermostat that went out and…read moreimmediately contacted multiple places through Yelp. This company was $100 to $250 cheaper than most other quotes and came out within a few hours. They were very knowledgeable and honest and didn't push any work other than what was requested. They did give me information on how my system worked and suggestions for my humidifier. Really happy with the company and I'll definitely use them again

Very honest and reliable repair company. Came right on time on a very short notice and gave me a…read morevery sincere explanation of the issue my AC had. I was presented with all the options with or without spending money. Earned my trust quickly. Highly recommend.

Very reliable service. Great family-owned company. Bob keeps my friend's A/C running smoothly all…read moresummer long. The maintenance cost is reasonable compared to other companies offering the same service.

Mike was super knowledgeable about the product and HVAC work. He was able to troubleshoot the…read moreproblem within 15 minutes and completed fixing the heater within an hour. Linda did a great job getting the right people on the call to diagnose before sending the technician. Once Mike came to the house he has all the tools and replacement parts with him. The team worked very well together.